Faculty of Automotive Engineering
Career opportunities
With the Master of Engineering in Automotive Service Technology and Processes you will acquire valuable technical, strategic
and intercultural competences.
Upon gradiation your employment options include automotive
diagnosis, spare parts management, product support, service
training and diagnostic methods development, market oriented
corporate governance as well as the management of car dealerships – all in an international context.
Management positions with vehicle manufacturers and suppliers – both at national as well as in the international range –
will be potentially available to you following the completion of
this Master course.
Faculty of Automotive Engineering
Fast facts
Course of studies:
Automotive Service Technology
and Processes
Degree:
Master of Engineering (M. Eng.)
Study:
Full time
Language of instruction:
English
Duration:
Start of studies:
3 semesters (incl. Master´s thesis)
1 September
Deadline for registration:
15 July
Admission requirements:
• Completed engineering studies (university or university of
applied sciences), 7 semesters (210 credit points)
• Bachelor‘s degree or equivalent in a similar technical bachelor
programme
• Grade better than 2.5
• Good English skills
• German skills A2 level during the application process
• German skills B1 level before lessons start
• Proof of practical work in a technical field of one year minimum
Please refer to the Admission Policy for further details.
Information and Application Forms
Trainings- & Weiterbildungszentrum Wolfenbüttel e.V. (TWW)
Am Exer 9 • 38302 Wolfenbüttel
E-Mail info@tww.de
Web
www.tww.de | www.ostfalia.de
OSTFALIAFASE:
Contact person
Ms. Maret Vogt
Phone +49 (0) 5331 939-78070
E-Mail maret.vogt@ostfalia.de
Course Management
Prof. Dr.-Ing. Steffen Staus
Phone +49 (0) 5361 8922-21180
E-Mail st.staus@ostfalia.de
Automotive Service
Technology and Processes
Master of Engineering (M.Eng)
Faculty of Automotive Engineering
Master‘s Degree Automotive Service
Technology and Processes
Curriculum structure
One third of all of vehicle manufacturers revenue is generated by
after sales. The Master‘s degree programme Automotive Service
Technology and Processes qualifies you for a career in this multibillion Euro market.
In order to train you in the best possible way, in this English-­
language Master programme we focus on three fundamental
aspects of automotive industry: automotive technology, globalized
service processes and after-sales management in a highly innovative, technical industry.
As you know, the complexity of modern vehicles has increased
rapidly in recent years. This is due to the increased use of microprocessors in electronic control units (ECUs) and their integration
in the vehicle networ king, resulting in new functions in the field of
vehicle safety, driver assistance and ecology.
While modern personal computers combine up to 8 processors,
modern vehicles use 50 or more networked ECUs.
Vehicle manufacturers are facing the challenging task of providing
these technologies to the global markets at the highest quality
standards, offering a lifetime serviceability and manageability.
We will prepare you in the best possible way in order for you to be
successful in this challenging industry.
The Master´s degree programme is divided into three ­
thematic blocks.
In the first semester, the emphasis lies on management and intercultural aspects. The second semester deals with technology and
quality. The third and final term consists of two specializations in
the field of vehicle communication technology, and the practical
phase.
The individual seminars are linked to each other supporting a
­global-, net-worked approach.
The course of study begins with a team-building event for the
­international students with the aim of promoting inter-cultural,
­social competence. The students present the specific characteristics of their cultures to each other, thereby gaining insights into
foreign cultures themselves.
The objective of this study programme
We will teach you the skills that enable you to successfully play
a leading role in the after-sales industry in companies operating
locally and globally. You will be able to apply the acquired knowledge independently and in a problem-oriented and interdisciplinary manner. Through the intercultural competence you will have
obtained you will be able to interact successfully with business
partners worldwide. The study period comprises internships
in the industry which will provide you with the opportunity to
gather practice-oriented working experience, to make contacts
with potential employers in a very early stage or to expand your
already existing professional business contacts. This offers you a
wide variety of opportunities for your future career.
Curriculum
1. Semester
Technical Product Quality
International Strategic Management
Technical Product Monitoring and
Quality Management
Optimization
Business Management
Product Influencing
Workshop Technology and Logistics
Service Technology and Diagnostics
Logistics and Spare Parts Management
Service Technology and dedicated
Conceptions of Workshops
Processes
Diagnostic and dedicated Processes incl.
Project Management and Training
The special start of the studies is hallmarked by an intercultural
training which has to be taken in the first semester.
Before the classes begin a German language course is offered for
students to attain the B1-level of the Common European Framework of Reference for Languages, which is a precondition to start
in this programme.
2. Semester
Management
laboratories
Global Service Training
Technical Project Management Service
Service Quality
Project I: Intercultural Competence
Service Quality and Organization
Project II: Real Case
3. Semester
Vehicle Communication Technology
Master thesis and colloquium
Infotainment, Driver-Assistance-Systems
Internship, Master thesis and
incl. Telematics
colloquium
Automotive Communication Systems 2.