2 Hour Facilitated Workshops
The Effective Team Member
Effective Team Member Skills Development
Programme
Recognising the importance of the
team member role, CPLD is offering a structured programme, recognised by the Institute of Leadership
and Management (ILM), designed to help
understanding of team dynamics and improve
work performance.
This blended learning programme is delivered
as 14 modules consisting of 7 classroom based
workshops
and
7
self-directed
on-line
resources.
The programme should be completed within 2
years.
You will be required to submit an end of
programme review consisting of short answer
questions, for which two hours tutorial
support will be available if required.
If you have already completed one or more of
the Modules it will not be necessary to
undertake this again. Staff within CPLD will be
pleased to advise.
What modules are there?
You can complete these modules in any order.
Each one will be supported by a range of
resources, including online materials.
What will I get out of it?
Personal and Professional Development
The development programme aims to enable
you to:
Communication at Work

Better understand your role and key
responsibilities and the limits of your
accountability and authority

Know how teams function and develop and
review
the
way
your
own
team
organises itself

Understand the concept of quality, service
delivery and customer service and to use
this knowledge to identify and solve work
issues

Highlight further learning and development
needs
Planning Your Time
Assertiveness at Work
Contribute to Problem Solving
Thinking Green
E-learning delivery
Supporting Gold Standard Customer Service at
NTU
Self Directed Learning
You will be provided with a portfolio in which
to record your progress and to plan further.
Useful Guide to Managing Stress
What should I do now?
Useful Guide to Work Life Balance
NTU Courses & Policy Awareness
Health and Safety Induction for New Employees
Health and Safety Mandatory Courses
Ten Steps to Data Security
Equality and Dignity at NTU/Communicating
with Care
If you are interested in this opportunity you
should discuss this with your line manager in
the first instance. More information is available
from: www.ntu.ac.uk/cpld
Or contact us at: CPLDenquiries@ntu.ac.uk
Please note: If you are currently registered on,
or have completed the First Line Management
Development Programme, please do not book
on the Effective Team Member Development
Programme as well.