Date as Postmarked
Reference: 8809
Senior Project Worker – Training Café
Community & Wellbeing Hub, Wolverhampton
Thank you for your interest in the above post, please find the specific role requirements and duties
for this post detailed within this document. When completing the application form you may submit
additional documentation however we cannot accept a CV as a completed application.
Please note the following:
Once you have submitted or posted your application form allow 10 working days after the closing
date for a response. As we do not notify applicants of an unsuccessful application, if no response
has been received within this time, please accept this as confirmation that your application has
been unsuccessful. Unsuccessful applicants must wait 6 months before applying for a vacancy at
Creative Support.
Please return the completed application form to Creative Support in the enclosed Freepost
envelope or to Recruitment, 5th Floor, Head Office, 35 Dale Street, Manchester, M1 2HF.
Due to our charitable organisational status all application forms submitted without use of the
Freepost envelope must be done so using the correct postage amount. Creative Support cannot
accept receipt of forms which carry a surcharge due to incorrect postage amounts.
Closing Date : 30 November 2014
Yours Faithfully
Recruitment Department
Encs:
Application Form
Philosophy Statement
Additional Information
All employees are subject to DBS checks
Finalised: 16 November 2014
Finalised by: O.Toop
CoverLetter
Page 1 of 8
JOB DESCRIPTION - SENIOR PROJECT WORKER – TRAINING CAFE
Community & Wellbeing Hub, Wolverhampton
Hours:
37.5 hours per week contract, to be worked flexibly including some evenings
and weekends.
Responsible to:
Service Co-ordinator/ Unit Business Manager
The Role:
To be the lead worker in running an efficient and welcoming cafe service at our Community
Wellbeing Hub services in Wolverhampton. To help recruit, train and work alongside a team of
people who may have mental health needs - encouraging and empowering them to develop skills
and confidence in working in a catering and/or a customer service environment. You will also be
required to supervise and provide a keyworker role for trainees, supporting them to develop
individual training plans for their training placement at the Café Service. The role may also involve
supporting and supervising volunteers. To prepare healthy, high quality food/drinks and maintain
food hygiene and health and safety.
Main Café Tasks
1.
To deliver a high quality café and refreshment service.
2.
To ensure that food is healthy, tasty, attractively presented and meets customer’s needs and
preferences.
3.
To order stock within the budget and ensure that catering supplies meet the requirements
of the service and that there is an effective system of stock rotation.
4.
To provide a front of house service, welcoming all visitors to the café and ensuring a warm
and friendly environment is maintained.
5.
To provide an efficient and friendly counter service to visitors and customers, preparing and
serving snacks and refreshments.
6.
To plan and develop the menu, adding new food options after consulting with customers.
7.
To prepare buffets, sandwiches and other refreshments for internal meetings and events. To
deliver and present these in a professional manner.
8.
To ensure sales and income from catering activities are maximised and ensure high levels of
customer satisfaction of repeat business.
9.
To ensure quality control and portion control on all food and refreshments served.
10.
To be responsible for the maintenance of records and accounts.
11.
To cover additional hours due to annual leave or sickness whenever possible.
12.
To ensure that café area is maintained in an attractive and welcoming state.
CoverLetter
Page 2 of 8
13.
To ensure a high standard of hygiene and safety in the kitchen and café areas.
14.
To maintain health and safety records in an agreed format.
15.
To ensure that the people working at the café are supervised at all times and that their
health and safety is maintained.
16.
To report all accidents and incidents and incorporate preventative measures, as required
17.
To address any customers concerns or complaints in a proactive and friendly manner.
18.
To be involved in other ad hoc tasks, marketing and promotional activities as required.
Support/training Tasks
1.
To lead a team of trainees and volunteers to ensure that visitors are made welcome and
kept fully informed of what the service offers, including their rights and their responsibilities.
2.
To liaise with other members of the team to ensure that good communications are
maintained at all times.
3.
To work with trainees to develop individual training action plans, to meet their learning
needs and to ensure they are achieving outcomes through the experience of
working/training within the Café Service.
4.
To offer formal and informal support and supervision to volunteers within the project and to
enable their personal development through the supervision process.
5.
To report any risks or concerns, including potential safeguarding issues, to the other project
staff and the Service Coordinator.
6.
To develop warm and trusting relationships with trainees, volunteers and people access the
Café Service.
7.
To seek and pass on service user’s feedback and implement changes as appropriate.
8.
To enhance the confidence and coping abilities of members through encouragement and
positive feedback.
9.
To assist in monitoring members mental state and general well being and pass on any
concerns to the project staff.
Additional Duties
1.
To offer informal and formal support and supervision to junior staff, relief staff, students and
volunteers as appropriate under the direction of the Centre Co-ordinator.
2.
To ensure that café trainees and volunteers are supported in an inclusive way within the
service, that they are mentored, directed, assessed in their roles and supported to achieve
CoverLetter
Page 3 of 8
their competencies to prepare for completion of portfolios, references, qualifications and
future volunteer or work placement opportunities
3.
To communicate and liaise with colleagues and staff from partner agencies to ensure that
consistent team working is maintained.
4.
To support the Service Coordinator in promoting the Café Service and training placements
available within the Service.
5.
To be the lead in ensuring a varied menu is maintained in line with customer need, that food
is prepared in a hygienic manner in keeping with health and safety and food hygiene
legislation.
6.
To be the lead in ensuring that catering areas and the café are kept clean and tidy, that
cleaning schedules are maintained and that all equipment is maintained in a safe and
hygienic condition.
7.
To follow and direct volunteers and trainees in safety procedures in respect of dangerous
cleaning substances.
8.
To keep up to date records of stock and ensure that stock is ordered in a timely manner and
rotated as required.
9.
To be the lead in ensuring that takings are recorded and banked in line with procedure.
10.
To ensure that the needs of the café are met by co-ordinating and deploying staff on a rota
system and delegating tasks and responsibilities as appropriate.
11.
To be the lead in ensuring that all record keeping, general administration and other
functions are carried out efficiently and to a high standard and taking responsibility for key
tasks in these areas.
12.
To respond positively and quickly to any complaints or feedback from customers.
Other
1.
To take part in other aspects of the running of the service as required by need.
2.
To respond flexibly to changing needs of the service as required.
3.
To accept regular support and supervision from Line Manager.
4.
To follow health and safety guidelines and to alert the Manager immediately of any concerns
in relation to health and safety issues.
5.
To provide regular verbal and written reports to the Line Manager.
6.
To accept regular support and supervision from the Line Manager.
CoverLetter
Page 4 of 8
7.
To carry out all work in a manner consistent with the aims of the project and the service
principles adopted by Creative Support.
8.
To comply with and to implement the current Equal Opportunities Policy agreed by Creative
Support
9.
To maintain confidentiality at all times, in accordance with the agreed policy.
10.
To identify training needs in discussion with the line manager and to attend training events
and courses as required.
11.
To observe any written policies, procedures and guidelines for good practice agreed by
Creative Support.
12.
Any other duties as required.
CoverLetter
Page 5 of 8
PERSON SPECIFICATION – SENIOR PROJECT WORKER
Community Wellbeing Hub, Wolverhampton
QUALITIES REQUIRED
1
2
Minimum 1 year experience of working within a café, bar or other
catering service
Ability to demonstrate a warm and respectful approach to people
with mental health and other needs
A creative approach to menu planning and the preparation and
presentation of food and other refreshments
Demonstrable customer care skills within a catering environment
How
Assessed
Application
Essential
or
Desirable?
Essential
Application
& Interview
Interview
Essential
Essential
12
Application
& Interview
Good verbal communication and listening skills
Application
& Interview
Ability to instruct and supervise trainees and/or volunteers
Application
& Interview
A calm and patient approach to working with people who may be Interview
challenging
Sufficient written and numeracy skills to complete records and Application
simple accounts and to order and account for food stocks
& Interview
Ability to work flexibly, constructively and co-operatively as part of Application
a team, covering the work of colleagues when required
& Interview
Ability to demonstrate initiation, motivation, an energetic Application
approach and the ability to work independently and using you own & Interview
initiative
Paid or unpaid experience of working with people with mental Application
health and/ or support needs
& Interview
A catering qualification (e.g. City & Guilds)
Application
13
Possession of a Food Hygiene certificate
Application
Desirable
14
Possession of a First Aid Certificate gained within the last two years
Application
Desirable
15
Experience of managing or supervising a café or similar Application
environment
Knowledge of current Health and Safety legislation, including food Application
hygiene standards and ability to implement this
& Interview
Desirable
3
4
5
6
7
8
9
10
11
16
CoverLetter
Page 6 of 8
Essential
Essential
Essential
Essential
Essential
Essential
Essential
Desirable
Desirable
Essential
TERMS AND CONDITIONS – SENIOR PROJECT WORKER
Community & Wellbeing Hub, Wolverhampton
Salary:
Up to £16, 344 pa dependent on experience and qualifications
Point One -
£14,611 per annum
Point Two –
£14,883 per annum
Point Three -
£15,189 per annum
Point Four -
£15,551 per annum
Point Five -
£15,919 per annum
Point Six -
£16, 344 per annum
2. Bank Holidays:
An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for
working evenings, weekends or any other public holiday.
3. Bonus:
Employees will be awarded a one off bonus payment of £100.00 (pro-rata for employees who are
contracted to work less than 18.5 hours per week) once they have successfully completed their
probationary period, which is subject to the following:
•
•
•
•
Attendance is satisfactory
End Probationary Review is satisfactory
Induction Checklist is complete
Line Managers recommendation
4. Hours of Work:
To be agreed upon appointment.
5. Disclosure Checks:
All appointments will be subject to DBS enhanced disclosure, ISA and POCA checks.
6. Probationary Period:
The first six months will constitute a probationary period. When this is successfully completed,
employment will be confirmed.
7. Holidays:
20 days plus 8 statutory days pro rata.
8. Part Time Work:
Please note that annual leave and other entitlements are calculated on a pro-rata basis for employees
working less than 37.5 hours. We take a positive view of part-time work and will consider reasonable
requests for part time hours for a minimum of 16 hours per week.
CoverLetter
Page 7 of 8
9. Sickness Policy:
Creative Support operates a discretionary company sick pay benefit scheme which is for the
purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions
for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may
be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:•
•
•
•
Creative Support do not pay for the first three days of any sickness absence.
First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP.
Six months to eighteen months service - Up to a maximum of four weeks at full pay.
Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four
weeks at half pay.
Part time employees will receive Company Sick Pay benefits as detailed above but pro rata to actual
hours worked each week. Company Sick Pay benefits may be withdrawn or temporarily suspended
where performance or attendance is unsatisfactory.
10. Pension:
Creative Support operates an auto-enrolment pension scheme with the People’s Pension.
11. Life Assurance:
All staff under Creative Support contract are entitled to free life assurance. This is a valuable benefit
which provides a lump sum equal to four times annual salary. The policy is provided by Norwich
Union.
12. Discretionary Benefits:
Creative Support offers discretionary benefits in addition to statutory benefits. These include:
•
•
•
•
Paid paternity leave
Enhanced maternity leave
Compassionate leave
Carers leave up to 5 days per annum
13. Employee Counselling Service:
All staff, their partners and members of their household have access to an independent confidential,
24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions
of face to face counselling can be obtained. This service is delivered by professionally qualified and
supervised counsellors and is provided free of charge
14. Hospital Saturday Fund:
All employees have access to a special scheme which enables membership of the Hospital Saturday
Fund on preferential rates. There are choices of packages offering different levels of service.
Membership is entirely voluntary.
15. Staff Benefits Scheme:
As a member of staff for Creative Support you will be entitled to access a range of on-line benefits
for various activities and high street stores. Benefits include discounted prices and two for one offers
at Theme Parks, Shops, Restaurants and various on-line stores.
CoverLetter
Page 8 of 8