System Application Engineer
Overview
Position:
System Application Engineer - SAE
Reporting to:
CTO/PLM
Location:
Maynard, MA
Job Description
The System Application Engineer – SAE should have 10 or more years of design/customer support experience
in Optical Communications or similar platform. This is an important position at the company with senior
management visibility. There are two primary functions to the TSE role. First the TSE should have a strong
understanding our how Acacia solutions work in target customer applications. This knowledge will be
documented in product literature that customers can easily understand enabling a smooth implementation
of our products and technology. Secondly the TSE should have proven problem resolution skills. This means
he/she will be able to comprehend what is happening in the customer system and quickly recommend the
fix. Several times per year this will result in an onsite visit to the customer’s lab. In addition to product
documentation and remote customer support TSEs will be expected to support Evaluation Board and Module
bring up at customer’s labs. The TSE will be an important member of the Technical team contributing to
Product Concepts and Features with appropriate status and influence. He/she will routinely attend product
roadmap and strategy meetings with management.
Required Skills & Experience
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BSEE/MSEE or higher degree with 10+ years of experience
Network/System/Sub system level understanding
o Developing comprehensive working knowledge of customer systems
Write/Contribute to product documentation
o Product Specification, Applications notes, User Manual, White papers
Evaluation board support
o Work with engineering, customers and partners to define/specify evaluation board requirements
Customer Support - Level 1 and 2 support (level 3 is handled by R&D)
Strategic Partner support - establish peer to peer relationships with engineers at Strategic Partners
Internal/External advocate – ability to advocate for the customer internally while advocating for Acacia
externally drawing a deliberate balance between sometimes opposing views and objectives
Customer RFI/RFP support
Participate in selected conferences and trade shows - OFC, ECOC
Participate in and/or Monitor standards bodies (as assigned) - OIF, IEEE
Product Roadmap – contribute concepts for inclusion in product roadmap
Excellent verbal and written communications and problem solving skills required
For more information, visit our website www.acacia-inc.com or contact us at careers@acacia-inc.com
Three Clock Tower Place, Suite 210, Maynard, MA 01754, Phone (978) 938-4896