Ask Us: Get the information you need
before leaving the hospital.
Hwy 7
• Speak with the manager of the unit or department that is providing your care.
401
M
H
C
T
Medical Arts Building, 581 Davis Drive
Southlake Foundation, 581 Davis Drive
Southlake Regional Health Centre
Stronach Regional Cancer Centre
The Tannery Mall, 465 Davis Drive
Parking
Bridge crossing Davis Drive. Accessible from
P3 of the Parking Garage and Level 3
of the Medical Arts Building.
• Contact our Patient Relations Office at (905) 895-4521, ext 2290.
• Complete a Patient Satisfaction Survey (distributed to a random sample of patients
either by mail or as a handout on discharge).
Patient Safety Education Series
Hwy 407
P
There are many ways to share your feedback:
404
For more information:
Director, Quality Department
Southlake Regional Health Centre
596 Davis Drive
Newmarket, Ontario L3Y 2P9
Tel: 905-895-4521, ext. 2244
www.southlakeregional.org
Re-order # SL0431, Seot. ‘15, Review Sept. ‘18 © Southlake Regional Health Centre, 2015.
Southlake Regional Health Centre welcomes
your feedback on ways to improve the quality
and safety of the care and service we provide. Mulock Dr.
Aurora Sideroad
To ensure your ongoing safety, it is important
that you get all the information you need before
you leave our care.
To Share Feedback:
Tell Us, Ask Us,
Help Us Keep You Safe
Leslie St.
Bayview Ave. Prospect St.
400
N
Davis Dr.
Roxborough Rd.
T M
9
Yonge St.
plan of care?
q What has changed about my health?
q When can I return to my normal activities?
q Do I understand the medications I am taking?
• Why am I taking them?
• How do I take them?
• What side effects should I be watching for?
q What signs and symptoms should I be watching for and what should I do if they arise?
q What follow-up arrangements are in place
and what do I need to arrange for myself?
How to find us:
Bathurst St.
q What is the plan for my care?
q Whom do I call if I have questions about my
As a Regional Centre of Excellence,
Southlake strives to always ‘Put Patients First’ by providing safe and effective care for those we serve. Patient safety is built on a firm partnership between patients/
families, and healthcare professionals.
At Southlake, we are committed to
making your safety our top priority. We recognize that patients and families can make their healthcare safer by being
active, involved, and informed members of their healthcare team. This brochure has been developed to provide you with simple advice and basic tips on how together we can make your healthcare experience
‘Shockingly Excellent’.
So Tell Us, Ask Us, Help Us Keep You Safe.
Tell Us
Tell your healthcare professionals about your
past and current health concerns. We will
respect the confidentiality and privacy of your
health information.
• Who is your current family physician/
community healthcare provider?
• Do you have any allergies to medications,
foods, or the environment?
• Do you currently take any medications? Keep a
list of the recent medications you are taking,
including how they are taken, how much you take of each (dose), and how often you take them.
Your community pharmacist can help you
to update your medication list, including
prescription and over-the-counter medications,
vitamins or supplements, herbal, recreational
drugs, and tobacco/nicotine patch use.
• If you have any safety, service concerns
or feedback.
Ask Us
Get the information you need to make informed
choices by asking us the following: • What is my health problem or diagnosis?
• What tests or treatments do I need? Why?
What are the risks?
• What are my test results?
• What are my options?
• What choices do I have between various treatments?
• What is the next step in my care/treatment?
• What are my new medications?
• Do they replace any current medications?
• What are they for?
• What are the side effects to watch for?
To ensure your safety, our staff will review your
understanding of this information. Never leave
us with unasked questions; always ask us if you
are unsure.
Help Us Keep You Safe
You and your family have an important role to
play in your safety.
To prevent falls while in the hospital:
• Use your call bell where available, or ask
for help before getting up.
• Bring your mobility aids and non-slip
footwear with you to the hospital.
• Inform your healthcare provider if you are
uncomfortable, need to go to the bathroom, or
cannot reach your belongings.
To protect you and your family from infection:
• Wash your hands before and after eating,
after using the toilet, or after blowing
your nose.
• Cough and sneeze into a tissue or your
sleeve.
• Ask your family members not to visit
if they are sick. Advise your family and
friends who visit you to clean their hands
before and after visiting.
• Check with your healthcare team before
you have visitors, especially if you are in
isolation.
• Ask your healthcare providers to clean
their hands, if they have not already done so.
To ensure you receive your treatment safely:
• Know who we are and why we are part of
your team. Each member of your healthcare team should be wearing a visible Southlake identification badge. • Wear your hospital identification bracelet
– provided for your safety.
• Before any tests or procedures, or when
taking any medications. make sure your
healthcare team checks your identification or asks you to state your name and birth date
To ensure your safety, our staff will review important instructions with you. Make sure that you understand your role in patient safety during any hospital visit.