To better protect its data,
ensure proper visibility and
improve reporting, a leading
software provider, sought
to create a new security
structure with Salesforce.
Accenture helped implement and deliver
a private security model that included
reporting across the sales organization
and optimized reporting capabilities
across all business units. The redesign
helped enhance the company’s security
protection levels and reduced access
level misuse within the security system
by 85 percent. Across the enterprise,
all system users have benefitted from
enhanced reporting, clearer and more
relevant information, greater usability,
increased operational efficiency and
improved data hygiene.
Client background
This leading provider of open source
software solutions makes high-quality,
low-cost technology accessible. The
company provides operating system
platforms, middleware, applications,
management products, support, training
and consulting services.
Business challenge
The company sought to improve its
existing security structure to advance
its capabilities in the areas of data
protection, reporting, usability and
data hygiene in order to increase
operational efficiency and streamline
its governance processes. The company
also wanted to enhance accuracy of the
data displayed to its sales organization
in order to improve sales performance,
and reduce the amount of information
that was available to employees across
the organization in order to increase
data security. To accomplish this,
the company sought to create a new
security structure with Salesforce.
Therefore, the company sought a
provider with advanced experience in
implementing Salesforce solutions and
knowledge of the functional view of the
software. Having worked with Accenture
since 2005 to implement a number
of innovative Salesforce solutions to
complex work problems, the company
chose Accenture to help it create the new
security structure.
How Accenture helped
Accenture led the implementation
and delivery of a private security
model for the company, an effort
that included a complete security
redesign, optimization of reporting
capabilities across all business units,
and standardized reporting across the
sales organization.
Accenture utilized a Conference Room
Pilot (CRP) approach to review the
current state of the company’s security
model. The benefits of using this
approach included rapid demonstrations
of process and system solutions,
and the ability for the client to see
capabilities in the context of business
needs.
The CRP approach was executed over
the course of seven months, leveraging
Salesforce Software-as-a-Service (SaaS)
for the technical and design review and
validation, and Salesforce technical
architecture for code review and design
review.
Later, during User Acceptance Testing
(UAT), Accenture used a Project
Management Organization (PMO)
toolkit to improve tracking of business
needs and information security
requirements by:
• Effectively distributing test scripts
• Tracking results and defects and
enabling transparency during the
testing phase
• Ensuring all project information was
captured in one central location
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These tools brought a high level of
transparency and communication that
was extremely valued by the company’s
team and resulted in a more efficientlyrun project.
Accenture used a blended team to
deliver the new security solution. Much
of the development and research was
completed at the Accenture Indian
Delivery Center (IDC); a team based at
the company headquarters worked in
close collaboration with the company’s
employees to address critical business
issues related to implementation of the
security solution. Utilizing resources
in different geographies enabled the
company to significantly manage
costs and obtain a higher return on
investment (ROI) by 30-70 percent.
High performance delivered
Accenture delivered the security
redesign on-time and on-budget. The
company has significantly enhanced
its security protection levels and is
benefitting from a corporate-level
governance policy and related processes
that keep its information safe, organized
and effective. Users now see only the
data required for their appropriate
access level, which has reduced access
level misuse within the security system
by 85 percent.
By implementing standardized reporting
across the entire sales organization, the
company has streamlined the number
of reports needing to be made by 60
percent.
Across the enterprise, all users of the
system have benefitted from enhanced
reporting, clearer and more relevant
information, greater usability, increased
operational efficiency and improved data
hygiene.
Due to the redesign, the company
now has a high performance security
capability that keeps its data protected
and organized, so that the company’s
employees can better concentrate
performing on their work duties without
worrying about data theft or misuse by
external and internal threats.
About Accenture
Accenture is a global management
consulting, technology services and
outsourcing company, with more than
275,000 people serving clients in
more than 120 countries. Combining
unparalleled experience, comprehensive
capabilities across all industries and
business functions, and extensive
research on the world’s most successful
companies, Accenture collaborates
with clients to help them become
high-performance businesses and
governments. The company generated
net revenues of US$28.6 billion for the
fiscal year ended August 31, 2013. Its
home page is www.accenture.com.