PROCEDURE OF EXECUTION OF ORDER REGARDING FINANCIAL INSTRUMENTS I. GENERAL PART 1.1. The Procedure on Execution of Orders regarding Financial Instruments (hereinafter – Procedure) regulates provisions, terms and requirements to be followed by AB ŠiauliĊ³ bankas (hereinafter – Bank) when executing or transferring orders of non-professional or professional customers regarding financial instruments to the best result for the customer. 1.2. The Procedure has been prepared in accordance with the Law on Markets in Financial Instruments of the Republic of Lithuania (hereinafter – Law) and Rules for Investment Services and Acceptance and Execution of Customers' Orders approved by the Bank of Lithuania (hereinafter – Rules). The Procedure complies with the Order Execution Policy as it is foreseen by the Law and Rules, however, referring to the Procedure of preparation, approval and publication of the Bank’s internal documents approved by the Management Board of the Bank the present document, in context of the Bank’s internal documents, is assigned to the competence of the Management Board and, therefore, called the Procedure. 1.3. Definitions used in this Procedure shall be understood as they are defined in the Law, the Law on Securities of the Republic of Lithuania and the Rules. II. ACCEPTANCE, REGISTRATION AND EXECUTION OF CUSTOMERS' ORDERS 2.1. The Bank employee accepting the customer’s order shall make sure that the order is placed by the customer himself/herself or by his/her duly authorized person, check whether the customer’s order complies with requirements established by the Bank for the order form and the way of placement and whether all information required to execute the order is provided. In the event of failure to meet at least some of these conditions, the Bank employee shall have the right to reject the order. 2.2. All orders received from customers together with the Bank’s investment decisions are recorded in the chronological order in the book of order registration immediately, but no later than the end of the working day. 2.3. The customer’s orders are executed immediately unless otherwise specified in the order or the agreement. In case the customer’s order is not executed in accordance with conditions specified by him/her or within a reasonable period of time due to unfavourable circumstances beyond the Bank’s control (trade or payment suspension, cancellation, communication problems, market collapse, fall in price, absence of supply, etc.), the Bank shall immediately inform the customer about these circumstances. 2.4. When the customer provides a particular order, the Bank shall execute the customer’s order in an accurate manner in accordance with the conditions specified in the order. The Bank shall have the right to deviate from conditions specified in the order if in particular circumstances it is necessary to protect the customer’s interests and the Bank was not able to ask the customer in advance or did not receive the answer to its enquiry. In this case, the Bank shall collect and keep together with the order evidence proving the need to change conditions of execution of the customer’s order and shall immediately inform the customer that the order was executed under conditions other than those specified in the order, while the results of the Bank’s actions shall become binding to the customer. 2.5. In case no particular conditions are specified in the order, the conditions specified in the Agreement on Provision of Investment Services and the Procedure shall be applied. 2.6. In case the customer cannot communicate the order in some way (e.g. using the e-banking system) due to a communication or system failure, he/she can choose any other way to place the order specified in the Agreement on Provision of Investment Services. 2.7. The Bank shall take all possible measures to ensure the order execution sequence – the orders shall be executed in compliance with a time-priority principle for the placement of orders. Procedure of execution of order regarding financial instruments 1/5 III. FACTORS OF ORDERS AND THEIR RELATAIVE IMPORTANCE 3.1. The Bank, when executing the customer’s order, shall act to achieve the best possible result for the customer taking into account the price of financial instruments, order execution costs, speed, order execution and payment probability, order size, content and other circumstances important for the order execution. 3.2. When determining the relative importance of factors specified in Paragraph 3.1, the Bank shall take into account the following criteria: 3.2.1. customer-specific characteristics, including his/her category (non-professional or professional); 3.2.2. characteristics of the customer’s order; 3.2.3. characteristics of financial instruments which the order is being placed for; 3.2.4. characteristics of order execution places where the customer’s order can be executed. 3.3. The Bank shall consider the Price of financial instruments to be the most important factor when executing the order. Orders shall be executed under market conditions following the time-priority principle for the placement of similar orders. Order execution costs, as a constituent of the total amount of payments for transactions, shall also be considered a very important factor. The Bank shall choose order execution places accessible to the Bank with the lowest order execution costs. Order execution speed shall be relevant in cases where the market price of a financial instrument changes rapidly and order execution speed may affect the final amount of payments. However, orders shall in the first place be executed and transferred following the time-priority principle for the placement of orders. The Bank shall execute customers’ orders in order execution places with the highest probability of execution and payment and the minimum risk. The Bank searches for the markets ensuring liquidity and possibility to execute the customers’ orders of any size, however, there may be market where the size of the order can have influence on the order execution due to the liquidity or practices applicable by this market. 3.4. The Bank, when executing the non-professional customer’s order, shall determine the best possible result for the customer taking into account the total amount of payments, which includes the price of a financial instrument and order execution costs. IV. ORDER EXECUTION PLACES 4.1. An order execution place shall mean a regulated market, multilateral trading facility (hereinafter - MTF), financial brokerage firm carrying out systematic trading, market maker, other entity maintaining liquidity or any other trading place. If a financial instrument is not traded in any of previously mentioned places, i.e. it’s not included in the trading lists, such transactions related financial instrument will be concluded in the OTC market. In this case the Bank may execute order at own account, along with another customers order, or another third party. The order will be executed at a price that reflects the prevailing market conditions. 4.2. The Bank shall execute the customer’s orders in trading places specified in Annex 1. The Banks shall choose order execution places taking into account costs, liquidity, and probability to execute the order. In exceptional cases, the Bank shall be able to deviate from the list of order execution places included in this Procedure and to execute the order in other order places, e.g. when executing the customer’s order with specific instructions, if its execution is impossible in existing places, etc. 4.3. In cases where there are several suitable places to execute the order regarding financial instruments, results, which the customer would have having executed his/her order in each of the order execution places, shall be assessed and compared and the best option for the customer shall be selected in each specific case. 4.4. The Bank shall not establish and charge a commission in a manner that some order execution places are discriminated against. Procedure of execution of order regarding financial instruments 2/5 4.5. The orders regarding financial instruments which are traded on the regulated markets or on the MTF shall be executed by the Bank in the specified trading places. However, there may be situations when the order cannot be executed therein, then the Bank shall execute the order beyond the regulated marker and the MTF. 4.6. The orders regarding financial instruments which are not traded on the regulated markets or on the MTF and the participant of which the Bank is shall be usually transferred to other financial brokerage firms. 4.7. The orders regarding investment funds’ units are executed in compliance with the order set in the Annex 1 or directly through the managers of such investment funds. 4.8. The orders regarding debt securities are executed in compliance with the order set in the Annex 1 or selecting such order execution place where the best result for the customer can be achieved due to liquidity. V. TRASFER AND CONNECTION OF ORDERS 5.1. In cases where the Bank cannot act directly as an agent due to financial instruments specified in the customer’s order, it shall transfer the execution of the customer’s order to another agent selected by the Bank that has the right to provide investment services. 5.2. The Bank shall be able to accept customers’ orders in cases where financial instruments are kept in another financial brokerage firm, though the customer shall be responsible for the provision of required orders and instructions on the proper transaction execution to that brokerage firm. 5.3. The Bank shall not execute the customer’s order and shall not make the transaction on its own account if the order being executed or the transaction being made is connected with the order of another customer, except for cases where the connection of orders and transactions has no negative impact on interests of any customer whose order is to be connected and every customer whose order is to be connected is informed that the connection may have a negative impact for him/her due to a specific order. 5.4. If the Bank connects orders of multiple customers or connects its investment decision with the customer’s order and the joint order is executed partially, the Bank shall distribute related transactions in accordance with the following procedure: 5.4.1. if the Bank connects its investment decision with the customer’s order and the joint order is executed partially, the Bank shall distribute related transactions in a manner which is favourable to the customer, i.e. the customer’s order shall be executed first, while the remaining part of the transaction shall be executed by the Bank on its own account; 5.4.2. if orders are received from multiple customers regarding the same transaction with the same financial instrument, though at different prices and the orders were executed by connecting them without exceeding the best price limit specified in the connected orders, the priority shall be given not to the price, but to time of the order placement; 5.4.3. when participating in the initial distribution of financial instruments, the amount of financial instruments allocated to the Bank shall be distributed in proportion to all placed orders (orders placed both by customers and on behalf of the Bank), except for cases where organizers of the initial public distribution of financial instruments establish specific instructions for the distribution (allocation) of financial instruments; 5.4.4. if, when participating in the initial distribution of securities, a very small amount of financial instruments is purchased and potentially resulting costs of customers associated with the purchase of financial instruments or their subsequent sale are inadequately high, then the Bank shall have the right to let customers refuse to purchase the amount of financial instruments belonging to them if other customers are willing to receive them additionally. In this case, financial instruments shall be distributed in proportion to customers willing to purchase an additional amount of financial instruments; Procedure of execution of order regarding financial instruments 3/5 5.4.5. if the connected order was executed through other agents and at different prices, then, when distributing transactions, the price of a financial instrument shall be the weighted average price of purchasing or selling the financial instrument at which the connected order was executed. 5.5. The customer’s order can be executed in tranches, i.e. order can be divided into several orders at Bank’s discretion to limit potential negative impact of market price fluctuation to the customer. VI. WARNINGS AND CONSENTS 6.1. The Bank shall inform that the customer’s orders may be executed outside the regulated market or the MTF. The customer, in line with this Procedure, agrees that his/her orders are executed outside the regulated market or the multilateral trading facility. 6.2. If the customer provides a specific instruction to the Bank, such an instruction of the customer shall be executed precisely, without deviating from conditions presented in the order. However, the Bank shall warn the customer that any specific instruction of the customer may prevent the Bank from taking actions established and applied by it in this Procedure to achieve the best result for the customer. 6.3. If, due to actions of the payment or market operator, transactions, which have already been approved by the Bank for the customer and executed on the market, are suspended, modified or cancelled, the customer shall agree with such actions of the corresponding institutions. 6.4. By signing the Agreement on Provision of Investment Services and delegating the Bank to enter into transaction, the customer agrees with this Procedure. VII. FINAL PART 7.1. The Bank shall continuously monitor the effectiveness of this Procedure and whether or not the execution of orders by undertakings provided for in it is high-quality, and, having identified shortcomings, - shall correct them immediately. The Procedure shall be revised in the event of an essential change affecting the Bank’s ability to continuously achieve the best result for the customer using trading places provided for in the Procedure, but no less than once a year. The Procedure and amendments to it are published on the Bank's website at www.sb.lt. Customers are also informed about amendments to the Procedure in the online banking system. 7.2. The Procedure shall be approved or amended by the resolution of the Management Board of the Bank. Procedure of execution of order regarding financial instruments 4/5 Order execution place AB NASDAQ OMX Vilnius AB NASDAQ OMX Riga AB NASDAQ OMX Tallin BLOOMBERG system Raiffeisen Bank International AG AB SEB bankas AB DNB bankas ANNEX 1 ORDER EXECUTION PLACES Financial instruments whose purchase/sale orders are being executed Shares of Lithuanian companies (Government and corporate) debt securities of Lithuanian issuers Shares of Latvian companies (Government and corporate) debt securities of Latvian issuers Shares of Estonian companies (Government and corporate) debt securities of Estonian issuers Government and corporate debt securities Selecting an agent declaring the best price whom the transaction is feasible with and who complies with the condition of the sufficient amount of financial instruments Government and corporate debt securities, equity securities listed by exchanges of other countries, investment fund units. Government and corporate debt securities, equity securities listed by exchanges of other countries, investment fund units. Government and corporate debt securities, equity securities listed by exchanges of other countries Procedure of execution of order regarding financial instruments 5/5