Company Name:
Position Title:
Job Location:
Bradford White Corp.
Plumbing/Heating Technical Support Technician
Middleville, MI
Minimum required Degree Education:
Minimum required Years Experience:
Base Pay:
High School Diploma or equivalent
2 - 5 years
Not specified
Full or Part Time Position:
Required Travel:
Related Job Categories:
Related Industry:
Relocation Covered:
Full-time
yes, if necessary for training or supplier visits
Construction, Customer Service, Skilled Trades
Plumbing, HVAC, Construction
No
Bradford White Corporation, a Leading Manufacturer of Residential and Commercial water
heating products, has great opportunity in our Technical Support and Customer Service Call
Center located in Middleville, MI.
Bradford White Corporation is an employee owned company and offers a very competitive
compensation package and excellent benefits in a high quality of life location in Western
Michigan. Qualified candidates will only be considered through the submittal of their resume and
salary requirements to:
recruiting@bradfordwhite.com
Bradford White is an Equal Opportunity Employer
Job Description:
The Plumbing/Heating Technical Support Technician provides customer service and technical
support on Bradford White water heating products to service technicians and homeowners in a
fast-paced call center environment. Technical Support Technicians are responsible for answering
telephone and written inquires regarding product operation and features, installation capability,
replacement part needs and ensure customer satisfaction. They must be flexible to work
weekend or night shifts to maintain customer service in our North American call center.
The ideal Plumbing/Heating Technical Support Technician candidate will possess:

2-5 years experience including:
o Installation and servicing of Plumbing/Heating and HVAC products
o Familiar with common practices and terminology in the field of HVAC/Plumbing
services.
o Experienced in dealing with the public and providing exceptional customer
service.
 High school diploma or equivalent. Associates degree or technical certification in HVAC
or Plumbing desirable.
 Thorough knowledge of standard practices and terminology in the field of
HVAC/Plumbing services.
 Exceptional Customer Service and problem solving skills.
 Strong verbal and written communications skills.
 Strong computer skills and proficient in Microsoft Office business software.
 Ability to quickly grasp and implement new ideas, concepts and programs to improve
department efficiency.
 Able to work weekend or night shifts to maintain customer service in our North American
call center.