SERVICE SOLUTIONS
SERVICE SOLUTIONS
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Comprehensive, Flexible Service Solutions
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Best-in-Class Service Training
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Extensive Technician Network
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Time-tested Comprehensive Warranty
OUR PLEDGE TO YOU
At Scott Safety, we do more than design and build safety equipment. We
create comprehensive service solutions to meet the demands of firefighters,
first responders, and emergency personnel who depend on Scott Safety
products to protect them in high risk environments. Our extensive service
support organization consisting of highly-trained engineers and a vast network
of experts are dedicated to serving you quickly and proficiently – each and
every time you need us. Whatever your service needs, our flexible service
model offers localized access, quality service, and customized care.
BENEFIT FROM OUR EXPERIENCE
For more than 80 years, Scott has been a recognized leader in innovative
respiratory and personal protective equipment and safety devices for
firefighters, industrial workers, police squads, militaries, and rescue teams
around the world. We take our role in protecting your safety very seriously
by offering dedicated support resources with superior benefits. Our service
solutions have been specifically developed to reduce your cost of ownership.
Cost of Ownership
$300.00
Competitor B
Competitor A
Annual Cost
$225.00
Scott Safety
$150.00
$75.00
$0.0
Life of Product
Above chart includes costs for required overhauls and tests, such as, the five
year hydrostatic test, annual SCBA functional test, five year fit test, and required
overhaul schedules.
“Product quality, durability, and support go well beyond the warranty statement.
The total cost of ownership includes many important factors. This is why we are
committed to supporting and investing in our service programs.”
Robert Fleming – Scott Safety Service Manager
No Overhaul Required
Scott does not require forced parts replacement or overhaul on Scott Air-Pak
SCBA. Our holistic design process delivers robust, comprehensive features
that allow for cost-effective repairs while avoiding the replacement of major
components.
Top-Down Convertibility
Our products allow you to use a single facepiece, with a single fit test for all
NFPA, CBRN, and NIOSH respiratory applications. This total solution approach
reduces fit testing, training, and inventory requirements.
Extensive Technician Network
Scott Safety has an extensive technician network. We are dedicated to
providing comprehensive hands-on training to ensure that our technicians have
the right skills and knowledge at the right time. Year-over-year, we continue
to demonstrate this commitment through significant investments in service
training programs at no cost to our service partners and technicians.
Best-in-Class Service Training
Scott’s specialist level training program supports basic repairs by the end user
for harness material, facepieces, cylinder valves, and specific mask mounted
regulator parts in order to return equipment to service sooner and reduce
labor cost.
Comprehensive Warranty
Our warranty policy has proven the test of time and is the best in the business.
Customers recommend Scott because we demonstrate our reliability and
commitment to them long after the initial purchase. Scott Plus, our warranty
management system, helps streamline the warranty process — from warranty
entitlement to the replenishment of warranty parts — providing you with a
convenient service history tracking mechanism.
Extended Product Support
Service parts are typically available well beyond the warranty period and we
continue to provide technical support for legacy products.
Opportunity for Upgrades
Scott Safety offers a path to extend the life of many products, when feasible,
that includes upgrading our Air-Pak SCBA to current NFPA standards and the
backwards compatibility of facepieces to previous NFPA standards.
THE SCOTT SAFETY SERVICE MODEL
At Scott, we recognize that each customer may have different service needs.
Some prefer working with our local authorized service centers while others
would rather have a dedicated technician onsite. Whatever your needs, we
have a service solution to accommodate your requirements.
Our service model consists of three tiered levels.
Factory Service
Scott has expansive service support resources to deliver direct service,
technical call center support, field level technical support, technical training,
warranty parts replenishment program, and service documents. Our factory
service team supports our extended service network on a daily basis and is
closely involved in every facet of our service programs.
Direct Service Technical Support
The Scott Safety Direct Service program provides departments with a
dedicated in-house Scott technician to support their entire SCBA fleet.
Some of our Direct Service customers include the Fire Department of the
City of New York (FDNY), the St. Louis Fire Department and the Denver
Area Fire Departments.
Field Level Technical Support
This program offers access to dedicated field service specialists that support
and train within a geographical area. This option provides onsite support on
an as-needed basis.
AUTHORIZED SERVICE CENTERS
Scott Safety has Authorized Service Centers available in the Americas and
abroad. Each facility provides a wide range of services, including warranty
support, part replacement, annual functional tests, facepiece fit testing,
repairs, and training. Many locations even provide same-day service and
mobile support.
IN-HOUSE REPAIR CENTERS
Our In-House Repair Center program offers your internal staff the opportunity
to obtain specialist and technician level training to meet your organization’s
needs. Students attend rigorous, specialized training through Scott University
at our factory or regional sites. Upon successful completion, graduates are
certified to maintain and support the applicable product at their own location.
Factory Service
Direct Service
Authorized Service Center (ASC)
Tech Support
Phone, e-Mail,
Live Chat, F55
Parts Support
In-House Repair Center (IRC)
Scott University
Mobile Services
Warranty Parts
Replacements
Service
Documentation
Specialist Level
Training
Specialist Level Repairs
Tech Level Repairs (IRC)
SCOTT UNIVERSITY SERVICE TRAINING OFFERINGS
Scott offers many service learning and training options. All instructors have
extensive field experience and have expert product knowledge. The learning
environment is very hands-on with limited class sizes to encourage dynamic
discussion. Students receive a certificate upon completion.
Technical Training Offerings
Air Supplied Specialist Program
Air Supplied Technician Program
Air Supplied Specialist Certified Trainer
SBAS Technician Program
SBAS Preventative Maintenance Program Coming Soon
Supplemental Support
Quarterly Communications (Scott Plus Updates)
Service Manuals
Exploded Views
Service How-to Videos
Process Instructions
Live Chat
TECHNICAL SUPPORT CALL CENTER
Secured Website Login to Service Portal
Printed Marketing Collateral through MarcomCentral
To learn more about our training program and additional benefits contact your
local Authorized Service Center and Scott Safety field service representative.
1.800.AIRPAKS (247.7257) • ScottTechSupport@tycoint.com
ScottSoporteTecnico@tycoint.com
HS 7456_EN