Security Empowers Business This Spares Agreement is made between Blue Coat Systems, Inc., 80 Central Street, Boxborough MA, 01719, USA (“Blue Coat”) and the company named below, with its principal location at the address below (“Company”) and provides for the temporary consignment of the products identified below (“Spares”) to Company under the following conditions: Company:_________________________________________________________ Address:___________________________________________________________ 1. This Spares Agreement is a supplement to the maintenance contract referenced below (the “Maintenance Contract”), which is itself subject to the standard Blue Coat Maintenance Services Agreement available on the “Services” page of www.bluecoat.com. Its term ends immediately upon termination of the Maintenance Contract, in accordance with its terms. SERVICE CONTRACT NUMBER PART NUMBER SERIAL NUMBER(S) SITE / LOCATION CONTRACT START DATE CONTRACT END DATE 2. Blue Coat will provide the following product spares (“Spares”) to Company: PRODUCT (PN) QUANTITY SERIAL NUMBERS UNIT PRICE EXTENDED PRICE Total The Spares will be shipped ex-works from Blue Coat’s facility at Company’s expense. The Spares may be new or refurbished. SPARES AGREEMENT 3. Company will warehouse the Spares at one or more installation sites for immediate installation by an in-house Blue Coat-certified technician when necessary in replacement of a non-functional Blue Coat product owned by Company. Company agrees only to use a Spare to replace a defective Blue Coat component that is covered under an existing Blue Coat service agreement and diagnosed by Blue Coat as faulty, and for no other purpose, without Blue Coat’s written consent. Before using a Spare, Company agrees to contact Blue Coat customer support to open a service request. If Blue Coat then diagnoses a component as faulty, Blue Coat will issue an RMA. Customer will then be authorized to put the relevant Spare into production and will take ownership of it. Blue Coat will then replace the defective product with a new Spare that will be covered by this Agreement. The defective product must be returned to Blue Coat in accordance with the terms of the Maintenance Contract, as if the Spare to be used were an advanced replacement product shipped under the Maintenance Contract. 4. This Agreement does not entitle Company to any maintenance, support or other services or any updates or new versions of the Spares. Blue Coat may, however, at its discretion upgrade and/or replace the Spares, or add Blue Coat-approved hardware, software and firmware modifications to the Spares at no cost to Company in order to improve performance and/or reliability. 5. The Spares shall at all times until an RMA is issued with respect to the appropriate product (“Conversion Date”) remain the property of Blue Coat. 6. Blue Coat will retain all right, title and interest in and to a Spare until the Conversion Date, and while a Spare is in the care, custody or control of Company, Company agrees that it will: ›› take full responsibility for safeguarding the Spare; ›› maintain the Spare in its original packaging in a secure location in compliance with Blue Coat storage and operating specifications with proper inventory controls (part numbers, serial numbers, etc.) and handling procedures to prevent damage; DATASHEET BLUE COAT SPARES AGREEMENT DATASHEET ›› clearly mark the Spare as property of Blue Coat; ›› bear all risk of loss or damage to Spare; Security Empowers Business ›› reimburse Blue Coat for the value of the Spare, at the applicable price set forth above, if it is lost, stolen, or damaged; ›› not transfer or provide access to the Spare (or any software contained in it) to any third party; and ›› not allow any security interest, lien, tax lien or other encumbrance to be placed on any Spare (and Company will give Blue Coat immediate written notice should any third party attempt to place or place any such encumbrance). 7. At any time, immediately upon request of Blue Coat, Company shall ship the Spares to Blue Coat at the address above at Company’s expense, with the Company retaining risk of loss in transit. Company shall return the equipment in good working order, given allowance for normal use. Blue Coat may also charge Company for repairs required to be made to a returned Spare that was damaged while in Company’s custody. 8. In the event that Company does not comply with its obligations in Section 6 above, Blue Coat may issue an invoice for such Spares at the price indicated above, following written notice of its intention to do so and the passage of at least five (5) days without the breach of Section 6 being cured. Company hereby agrees to make payment against such invoice within thirty (30) days of receipt, even in the absence of a purchase order being issued by Company, regardless of any standard internal Company purchasing process. Blue Coat Systems Inc. www.bluecoat.com 9. Company hereby acknowledges that the Spares are subject to export controls under the laws and regulations of the United States. Company agrees to comply with all laws and regulations governing the use, export, re-export, and transfer of the Spares and will obtain all U.S. and local authorizations, permits, or agreements required pursuant to such laws and regulations. Company specifically represents and warrants that it will not export or re-export the Spares to any country to which the United States has embargoed or restricted the export of goods or services, including but not limited to Cuba, Iran, North Korea, Sudan, or Syria, nor to nationals of those countries, nor to any other restricted destinations or persons. 10.This Agreement contains the entire understanding of the parties with respect to the subject matter herein and merges all prior discussion between them. No modification or amendment to this Agreement shall be effective unless in writing and signed by authorized representatives of the parties. Neither party is bound by any provision of any purchase order, receipt, acceptance, confirmation, correspondence, or otherwise, unless the parties specifically agree to the provision in writing. Company may not assign its rights or obligations under this Agreement without the prior written consent of Blue Coat. This Agreement will be governed by laws applicable in the Commonwealth of Massachusetts, excluding any provision subordinating Massachusetts’ law to laws of any other state. 11.By his or her signature below, the individual executing this Spares Agreement certifies that he/she has the appropriate authority to bind the Company in accordance herewith. COMPANY:___________________________________________________________ BLUE COAT SYSTEMS, INC._______________________________________________ AUTHORIZED SIGNATURE:________________________________________________ AUTHORIZED SIGNATURE:________________________________________________ NAME (PRINTED):______________________________________________________ NAME (PRINTED):______________________________________________________ TITLE:______________________________________________________________ TITLE:______________________________________________________________ DATE:______________________________________________________________ DATE:______________________________________________________________ Corporate Headquarters Sunnyvale, CA +1.408.220.2200 EMEA Headquarters Hampshire, UK +44.1252.554600 APAC Headquarters Singapore +65.6826.7000 © 2013 Blue Coat Systems, Inc. All rights reserved. No part of this document may be reproduced by any means nor translated to any electronic medium without the written consent of Blue Coat Systems, Inc. Information contained in this document is believed to be accurate and reliable as of the date of publication; however, it should not be interpreted to be a commitment on the part of Blue Coat, and Blue Coat cannot guarantee the accuracy of any information presented after the date of publication. This document is for informational purposes only. Blue Coat makes no warranties, express, implied, or statutory, as to the information in this document. The information contained in this document was developed for products and services offered in the U.S. Blue Coat may not offer the products, services, or features discussed in this document in other countries. Consult your local Blue Coat representative for information on the products and services currently available in your area. Blue Coat products, technical services, and any other technical data referenced in this document are subject to U.S. export control and sanctions laws, regulations and requirements, and may be subject to export or import regulations in other countries. You agree to comply strictly with these laws, regulations and requirements, and acknowledge that you have the responsibility to obtain any licenses, permits or other approvals that may be required in order to export, re-export, transfer in country or import after delivery to you. Blue Coat may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. Blue Coat, ProxySG, PacketShaper, CacheFlow, IntelligenceCenter and BlueTouch are registered trademarks of Blue Coat Systems, Inc. in the U.S. and worldwide. All other trademarks mentioned in this document are the property of their respective owners. v.DS-BLUECOAT-SPARES-AGREEMENT-EN-v2a-0513