Data Sheet
Cisco Technical Knowledge Library
Cisco Technical Knowledge Library can enhance an IT professional’s learning
experience about the technologies, architectures, and services for solution design and
deployment.
Service Overview
Knowledge Is Power
Today, enabling business innovation and agility is about being able to empower your knowledge workers with the
right kind of information - information that is accessible anywhere, anytime, and with any device. The Cisco®
Technical Knowledge Library subscription service provides your engineering staff and network architects with
access to proprietary intellectual property using an online knowledge portal. This service complements the
offerings available as part of an architecture-led optimization service portfolio and establishes a layer of continuous
learning for your technical staff. The knowledge repository also serves as an additional reference for your staff to
prepare for Cisco certifications.
Ready, Better, and Smarter
Helping Your Team Accelerate the Adoption of New Network Capabilities
The Cisco Technical Knowledge Library offers a variety of technology topics and resources. It empowers your
technical staff to eliminate common errors while designing, deploying, or transitioning to new network capabilities.
Experiential Best Practices Help Elevate Confidence and Reduce Risk
The best-practice knowledge authored by Cisco experts stems from their on-field engagement with top-tier Cisco
customers as well as their participation in the Cisco Advanced Services knowledge program. This experiential
knowledge base, in essence, offers a glimpse into the best practices used by these Cisco experts for various
phases of the network lifecycle.
Service Details
The Cisco Technical Knowledge Library service is delivered remotely using a knowledge portal. The best-practice
knowledge base encompasses a broad scope of Cisco technologies. Design, configuration guides, best practices,
technical tips, leading practice documents, and audio and video resources are available, authored by Cisco
engineers.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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A comprehensive set of Cisco Press textbooks and manuals are available in digital format. Also included are test
cases, test methodologies, case studies, and other self-study resources validated from Cisco experts. Intellishield
security feeds, which provide comprehensive and actionable threat and vulnerability information alerts, help users
identify, prevent, and mitigate IT attacks.
You and the Cisco Sandbox
Giving Your Team an Online Information Conduit with the Cisco Advanced Services Team
The Cisco Technical Knowledge Library Service comes with a web file repository designed to share documents or
other forms of content between your team and Cisco. This allows you to consolidate knowledge, content, or
process documents (such as knowledge-transfer Cisco WebEx® sessions, meeting minutes, audit reports, and
topology diagrams) that get generated alongside other Advanced Services engagements.
Table 1 outlines the benefits and resources available in the Technical Knowledge Library.
Table 1.
Cisco Technical Knowledge Library Benefits and Resources
Service
Benefits
Cisco Technical
Knowledge Library
Deliverables
● Improve team self-sufficiency
● Increase your investment in Cisco products
and technologies
● Reduce common errors and learn about
successful deployment of Cisco solutions
● Accelerate time to competency to new network
capabilities
● Facilitate staff career development or Cisco
career certification and increase long-term
return on engineering resources
● Strengthen your overall engagement with the
Cisco Advanced Services team
Complete library subscription for network infrastructure, security,
wireless, collaboration, and data center products and technologies.
Access to the following:
● Proprietary best-practices documents authored by Cisco
Advanced Services engineers
● Comprehensive set of Cisco Press titles in digital format
● Test cases, benchmarking results, and best-practice
recommendations
● Security alerts based on IntelliShield security feeds
● Customer and Cisco web sandbox
● TKL webinars - Cisco experts engaging with TKL users
● Learning Center with courses and test preparation
Engagement
Project kickoff and portal entitlement for end users begin within seven business days of order placement. Access to
the portal is as per the terms and conditions in the service description document, which explain the roles and
responsibilities of Cisco and customers (Table 2).
Table 2.
Roles and Responsibilities of Cisco and Customers in Use of the Technical Knowledge Library
Phase
Owner
1.
Cisco
Description
● Cisco delivers lead schedules and conducts the project kickoff with customer.
2.
Customer
● Customer provides onboarding information along with the end-user details to the delivery lead to
initiate access and entitlement to the portal.
3.
Cisco
● Cisco provides entitlement to end users as per the contract agreement.
● Cisco schedules a training session to train end users to navigate the portal.
4.
Customer
● Customer participates in the training session and notifies Cisco of any technical issues related to
portal access.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Why Cisco Services
Realize the full business value of your technology investments with smart, personalized services from Cisco and
our partners. Backed by deep networking expertise and a broad ecosystem of partners, Cisco Services can enable
you to successfully plan, build, and manage your network as a powerful business platform. Whether you are
looking to quickly seize new opportunities to meet rising customer expectations, improve operational efficiency to
lower costs, mitigate risk, or accelerate growth, we have a service that can help you.
Availability and Ordering
The Cisco Technical Knowledge Library service is available globally and can be purchased from Cisco and Cisco
Certified Partners. Service delivery details may vary by region and depending on which subscription options you
choose.
For More Information
For more information about the Cisco Technical Knowledge Library service, send an email message to
tkl-bizdev@cisco.com or visit http://www.cisco.com.
Printed in USA
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
C78-734748-00
06/15
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