Website Content –
Magma Products, Inc. reserves the right to correct, modify, update or change the contents
of our website at any time without prior notice.
Price Disclaimer –
We make every effort to ensure that information and pricing on MAGMAPRODUCTS.COM
is current and correct, however there may be instances where inaccurate or incomplete data
is displayed. In the event that an items data or pricing is found to be incorrect, Magma
reserves the right to refuse or cancel any orders placed for that item.
Open Box or Factory Seconds –
Select items on MAGMAPRODUCTS.COM may be classified as either Open Box or
Factory Seconds. These items may contain scratches, dents or physical blemishes
that do not affect their performance; they will perform just like the new products.
International Orders –
Our website is not currently configured to support any currency other than US Dollars.
Sales Tax –
Magma Products, Inc. only collects sales tax on orders being shipped to an address
within the state of California. There is no sales tax collected for shipments that are
delivered outside of California.
Cost and Fees Associated with Importation –
Customs procedures, and fees associated with importation vary from country to country.
Magma has no way of knowing what these costs are and therefore is not able to include these
charges on your invoice. Magma is not responsible for any costs, delays, or problems
encountered due to any importation procedures. Any and all costs associated with importation are
the sole responsibility of the customer. Any and all fees, due at the time of importation, must be
paid by the customer upon delivery in the destination country. Importation costs are not included
in the merchandise price or in the shipping charges. Failure by the customer to pay customs fees,
duties, importation fees or applicable taxes will result in the merchandise being abandoned and
no refunds will be given by Magma for abandoned merchandise. Please check your local customs
regulations before placing your order.
Multiple Item Orders and Shipping Charges –
Our Shipping Rate Calculator determines shipping costs based on individual
items that are shipped to the Zip Code entered for the delivery destination and the Type of
Service that you selected. After you have entered your Zip Code and selected your choice of
service, please click on the Recalculate button to update the new total for your order. On
rare occasions, some items may incur higher shipping charges than those shown when
you placed your order. We will make every effort to contact you prior to releasing your order for
shipment. Also, if you have ordered more than two items, you may see a shipping cost displayed
that is higher than expected. If this occurs, please contact us at (562) 627-0500 and we will
handle your needs in person so that we can assure proper shipping on your order.
Total Time for Delivery –
Total time for delivery is based on several factors. They include but are not limited to
the amount of time it takes to get payment authorization, the time for order processing and
the transit time from the carrier. Depending on the stock level of the parts you ordered,
your distance from Magma, and your choice of shipping service, this can range from
24 hours to more than 30 days for shipments outside the United States.
Deliveries by USPS (U.S. Postal Service) –
If you choose to have your package delivered via USPS, please be aware that Magma
regularly drops off packages at our local Post Office only on Tuesday’s and Friday’s. If you
require a quicker drop off time, there is a $10.00 charge for this expedited service.
Freight Damage and Shipment Problems All purchases from this Website are made pursuant to a shipment contract. As a result, all title
and risk of loss for the purchased items pass to you, the purchaser, upon delivery of the items
to the carrier. You are responsible for filing any claims with the carriers for damage and/or lost
shipments. Product shipped by Magma Products is properly packaged and protected; therefore,
damage in transit is the responsibility of the carrier. If a package appears damaged when you
receive it, indicate the condition of the package on your receipt from the carrier. If damage
is discovered upon opening the package, notify the carrier and Magma immediately. Damage
claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.
Claims for missing items or errors in shipment must be reported within 5 days of order receipt.
Product Returns Please follow the instructions below carefully to ensure your return is accepted and processed
promptly:
•
1. Returned items must be in original condition, in original
packaging, unused, uninstalled and re-salable, with all documentation
intact to be eligible for refund or credit.
•
2. With invoice in hand, please call Magma for a Return Authorization
Number (RA#). A return authorization number will be provided for all
eligible returns. Magma will refuse all unauthorized returns.
•
3. Include a copy of the original invoice in the box. Include the
RA# on the invoice and on the shipping label.
•
4. Magma must receive the returned items within 30 days of your
original receipt of the product to be eligible for a full refund. Items
received between 31 and 60 days from date of receipt, or received
without a copy of an Invoice and RA# are subject to a 15% re-stocking fee,
and are eligible for store credit only. Returned items are subject to inspection
prior to issuance of refund or credit. Credits or exchanges cannot be
issued for used or incomplete returns. Items determined as ineligible for
credit can be shipped back to the customer upon request, at customer's
expense. Unclaimed ineligible return items will be disposed of
after 30 days.
•
5. Send your package pre-paid and traceable to:
MAGMA PRODUCTS, INC.
3940 Pixie Avenue
Lakewood, CA 90712 · USA
Package your return merchandise carefully. Credit will not be given for returned merchandise
that incurred damage in transit. We do not accept returns shipped to us "COD Freight", nor
do we pay outgoing freight charges. Please allow up to 3 weeks for your return to be processed
and the credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your
Credit Card statement.
MAGMA PRODUCTS, INC. ● 3940 Pixie Avenue ● Lakewood, CA 90712 ● Tel: (562) 627-0500 ● Fax: (562) 627-0550
www.MagmaProducts.com ● e-mail: mail@MagmaProducts.com