Optional Services
SHIPMENT INSURANCE
WITH DHL EXPRESS
FOR PEACE OF MIND
DHL’s Shipment Insurance provides you with protection against the risk of physical loss or
damage to your shipments from external causes during transportation by DHL.
DHL handle all shipments with great care throughout the delivery process. Although it is rare, unfortunately
accidents can sometimes happen and insurance will provide you with additional peace of mind and financial
protection (limited to your actual financial loss).
It’s important to note that DHL’s liability is limited in accordance with its terms and conditions. Liability is based
on the weight of the goods which may be considerably lower than the actual cost of replacement. If you think this
liability cover is insufficient DHL encourages you to protect yourself against potential loss or damage by purchasing
Shipment Insurance.
BENEFITS OF SHIPMENT INSURANCE
•Ease of use – simply select insurance in your DHL
shipping tool and enter the value of the goods. The
value entered should reflect the cost of replacement.
•Simple pricing – you pay £12 or 1.5% of the value of
the goods; whichever is greater.
•No excess – you are compensated for the full cost of
replacement.
• Simple claims process and prompt settlement.
•You are covered from when DHL is in control or
possession of the shipment until the time of delivery*.
•If you do need to make a claim you are covered for
both the replacement value of the goods and the
freight charges.
Optional Services
SUMMARY OF COVER
INSURER
The cover is provided by way of a policy issued by
AIG Europe Limited. It applies to goods carried under
a single waybill and is for physical loss or damage
of goods arising from an external cause during
transportation such as: Natural Disasters including
Storms, Flooding, Lightning & Earthquakes; Vehicle
Crash, Terrorism whilst goods are not in transit, Theft
or Piracy.
AIG Europe Ltd
MAKING A CLAIM
If you need to make a claim, you should always notify
DHL as soon as practicable, but in any event, no later
than 30 days following actual or scheduled delivery,
whichever is earlier.
Although DHL can arrange the insurance for you, it
cannot provide you with advice as to the suitability of
coverage. In arranging Shipment Insurance DHL will
require you to disclose:
(a) all relevant information relating to the content and
value of the goods to enable DHL to identify your
requirements; and
(b) all facts and circumstances that are material to the
provision of the Shipment Insurance cover.
EXCLUSIONS
The insurance cover contains coverage exclusions, not
limited to the following:
•Ordinary leakage, loss in weight or volume, or wear
and tear of the shipment.
•Loss, damage or expense caused by insufficiency
or, unsuitability of packaging or, preparation of the
shipment.
•Consequential losses, loss of profit or interest, any
indirect losses.
•Loss, damage or expense caused by inherent vice or
nature of the shipment.
•Loss, damage or expense attributable to the wilful
misconduct by the insured or its agents.
Contact our Claims Team by phone on 0344 248 0879
or write to DHL at:
Claims
DHL International (UK) Ltd
Millennium House
Argosy Road
East Midlands Airport
DE74 2SA
• Loss, damage or expense caused by delay.
Or email at: GB.customerclaims@dhl.com
The following Countries are excluded:
Next Steps
•Cuba.
•Iran.
• Korea, D.P.R. of (North).
•Myanmar.
•Sudan.
•Syria.
Further information can be obtained from your
DHL Account Manager or by visiting
www.dhl.co.uk/service_options
*For shipments to Afghanistan, Iraq, Nigeria and Venezuela cover can
only apply up to completion of unloading of the importing aircraft.
DHL International (UK) Limited
178-188 Great South West Road
Hounslow
Middlesex
TW4 6JS
www.dhl.co.uk