DUKE ENERGY INDIANA
RESIDENTIAL POLICY GUIDE
TABLE OF CONTENTS
PAGE
A. PURPOSE ......................................................................................................................2
B. RESPONSIBILITY OF COMPANY .................................................................................2
C. RESPONSIBILITY OF CUSTOMER...............................................................................3
D. SUBDIVISION UNDERGROUND RESIDENTIAL DEVELOPMENT (URD) .................10
E. LINE EXTENSION ADVANCE DEPOSIT (LEAD) ........................................................14
F. TEMPORARY SERVICE ..............................................................................................21
G. MODULAR AND MANUFACTURED/MOBILE HOMES ...............................................23
H. MOBILE HOME METER PEDESTAL (MHMP) ............................................................26
I. MODIFICATION OF EXISTING FACILITIES ................................................................27
J. OVERHEAD TO UNDERGROUND SERVICE CONVERSION ....................................29
K. ELECTRICAL FACILITIES - Swimming Pool Conflicts .............................................32
L. GENERAL PROVISIONS .............................................................................................33
M. DEFINITIONS ...............................................................................................................33
N. REVENUE ESTIMATING..............................................................................................34
O. EXHIBITS......................................................................SEE POLICY GUIDE EXHIBITS
DUKE ENERGY INDIANA
RESIDENTIAL POLICY GUIDE
A. PURPOSE
The purpose of this policy is to establish a guideline for extension and
modification of the Company's electric lines for residential customers. This
policy is in compliance with the Company Electric Tariff Manual and Rules
170 IAC (Indiana Administrative Code) 4-1-27 (formerly Rule 25) and 170 IAC
4-1-28 (formerly Rule 26) in the Standards of Service for Electric Utilities (see
Exhibit D) approved by the Indiana Utility Regulatory Commission which
became effective March 10, 1976.
B. RESPONSIBILITY OF COMPANY
1. Company to design and construct
The Company, upon proper application for service, has the obligation to
construct, own, operate, and maintain the necessary electrical facilities
for delivering service to a specific delivery point, normally the customer's
meter in the case of underground service, or weatherhead in the case of
overhead service, except:
a. For portions of the work which are determined to be the responsibility
of the customer.
b. For portions of the work which the customer agrees to install, own, and
maintain.
2. Company to determine system and route
The Company reserves the right to determine the routes of its lines and
services. The Company also reserves the right to determine the location
of all delivery points and meter bases. See section titled “Responsibility of
Customer “ subsection titled “Meter Base Location”. Underground electric
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lines and services will be installed to serve a customer when, in the opinion
of the Company, such installation is technologically and economically
feasible. The decision whether such lines shall be installed overhead or
underground shall be made by the Company.
3. Company to provide standard voltage
The Company will furnish voltage(s) in accordance with the "Schedule of
Rates, Terms, and Conditions Applicable to Electric Service” in the
Company Electric Tariff Manual.
4. Company to charge for excess facilities
Whenever a customer requests the Company to supply service at more
than one location for reasons of different voltages or multiple delivery
points per meter, the customer shall be required to pay an excess facilities
charge in accordance with Rider No. 53 of the Company Electric Tariff
Manual.
C. RESPONSIBILITY OF CUSTOMER
1. Application required
The customer shall make application to the Company for electric service,
requesting either overhead or underground. The customer shall furnish the
Company estimated electrical loads and a plat of the area showing the
locations of: Lot lines; streets; utility easements; gas, water, and sewer
lines; building layouts; streams and buried objects. Application for service
and required information should be submitted with sufficient notice so that
the customer schedule can be met. Coordination of customer and
Company schedules is essential. Customer is responsible for contacting
other utilities to determine their individual requirements. Customer shall
sign appropriate Site Readiness Checklist, see Exhibit H.
2. Customer to furnish easements
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Customer shall sign Company-prepared documents, at no cost to the
Company, for all easements and rights-of-way in, on, over, and through
private real estate, as requested and approved by the Company, for the
installation of electric lines and facilities to serve all customers in a
development, including street lights. The customer shall provide an
easement covenant in each lot deed or conveyance providing rights-ofway and continuing access to the Company for operation, maintenance,
or replacement of the system.
3. Trench route responsibility
When underground facilities are to be installed, the customer shall be
responsible for the following:
a. Clear and grade the trench route to within four (4) inches of the final
grade.
b. Stake and/or expose all property corners, future permanent structures,
and all underground facilities that are customer-owned.
c. Maintain the grade and clearance of trench routes during and
subsequent to the Company's work. Any damage to persons or
property resulting from the failure of the customer, or the successors or
assigns thereof, to maintain said clearance or to establish a grade that
will provide a depth for the Company's underground system of at least
thirty-six (36) inches below the surface of the ground, shall be assumed
and paid for by the customer, or the successors or assigns thereof
responsible for such failure.
d. Not to provide the trench for underground services (for both new
underground services and existing overhead services converted to
underground). Customers, however, are allowed to provide trenching
to install an underground system “backbone” in accordance with
Company standards as verified by Company representative. A
“backbone” is defined as the conduit network that will be used during
Company installation of primary, secondary, and service conductor.
i.e. A subdivision developer can install the conduit network as
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prescribed by the Company representative. (See section titled
“Subdivision Underground Residential Development (URD,” subsection
titled “Trenching”).
4. Customer to protect landscaping
When underground facilities are to be installed, the customer shall be
responsible for protection of shrubs, trees, grass, and other landscaping
from the Company’s equipment during construction and maintenance of
the underground system. The customer shall also be responsible for
restoration of the ground surface of the trench cover to its original
condition where required, except in those cases where the Company has
agreed to do so.
5. Customer to furnish conduit
The customer shall provide, own and maintain an adequately sized
conduit (or conduits) for the underground cables that are to be installed
under surface obstructions (road crossings, driveways, walks, decks, patios,
etc.). If such surface obstruction is abutting the point of service, the
conduit shall extend from the point of service to a point at least two (2)
feet beyond any pavement or similar surface obstruction (decks, patios,
etc.). For other non-abutting surface obstructions, provide conduit to
extend at least two feet on either side. The customer shall also provide
necessary conduits when the point of service is a sealed junction box on a
concrete pad.
6. Customer to furnish conductor
Customer to furnish, install, own, and maintain, at their sole cost and
expense, all electrical conductor(s) approved by the Company, on
customer's side of the delivery point.
7. Customer to furnish space
The customer shall furnish space for metering, transformers, guards and
other equipment. The customer shall provide, at locations approved by
the Company and at no cost to the Company, suitable structure and/or
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space for the installation of the Company's transformers and/or metering
equipment. The customer shall also install, as required by the Company,
meter mounting devices and associated conduits approved by the
Company. Meters and associated equipment shall be located on the
outside of a structure and shall be accessible and protected.
8. Customer may install and own service lines
The customer has the right to install and own service lines (defined as the
conductors and equipment for delivering energy, not to exceed 600 volts
from the electrical supply system to the wiring system of the premises
served) including trenching and backfilling, subject to such reasonable
specifications and inspections as prescribed by the Company. The cost of
such work done by the customer shall not be included in the estimated
cost to serve. If the customer installs (and therefore owns) the service
conductors, the customer is responsible for meeting all appropriate NEC
codes (conductor size, etc.), as well as being responsible for the operation
and maintenance of such service conductors. As applicable, the
Company will install, own, operate and maintain the riser assembly
(located on the Company’s pole) and/or handhole/pedestal for the
underground service installed/owned by the customer (the cost of
installing this riser assembly and/or handhole/pedestal will be included in
the total estimated cost to serve the customer). The Company will make
all connections at both the transformer/handhole/pedestal and the meter
base (or weatherhead).
A tag will be placed at both the
transformer/handhole/pedestal and the meter base indicating a
customer owned service. A note of ownership will also be made on the
work order and the Company’s asset management records.
The
Company continues to reserve the right to determine the location of the
meter base. See section titled “Responsibility of Customer“ subsection
titled “Meter Base Location” regarding meter base location.
9. Customer to provide and install meter base
Customer must provide and install all self-contained single phase and
three phase meter bases 400A (320A rating) and smaller. The Company
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will supply all non self-contained (instrument metering) meter bases. Refer
to Meter Base Guidelines (LF 27-223) for specific information on approved
meter bases (See Exhibit I). For details on Mobile Home Meter Pedestals,
see section titled “Mobile Home Meter Pedestal (MHMP)”. The Company
continues to reserve the right to determine the location of the meter base.
See section titled “Responsibility of Customer“ subsection titled “Meter
Base Location.”
10. Meter Base Location
The Company reserves the right to determine the location of all delivery
points and meter bases (whether the Company or the customer owns the
service). It is recommended that the meter base shall be mounted at the
point on the home that is closest to the company electrical source.
Company preference is to not allow meters on the backside of a home.
The official street address of the home shall identify the front of the home.
a. Underground Service
1) Duke Energy reserves the right to determine final meter location. It is
recommended that the meter base shall be mounted at the point
on the home that is closest to the company electrical source. See
exceptions for Manufactured/Mobile homes in section titled
“Modular and Manufactured/Mobile Homes.”
2) The following are exceptions to the location of the meter base
(a) Duplexes, Condominiums, Apartments & Multiple
Structures
Occupancy
Company’s first preference is to have the meter base mounted
on the sides or the front; however, this may not be practical in
some instances.
1.) The Company will continue to allow the double gang meter
on the back in the middle of the unit.
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2.) If the duplex is a condo then each customer is an owner and
the property line goes right through the middle of the unit.
3.) If the unit has a firewall extending through the roof we could
provide 2 services. Company preference is one service per
structure. If the customer does request the second service,
the customer shall pay a non-refundable payment (prior to
construction) equal to the cost of the second service (no
revenue credit shall be applied).
(b) Manufactured/Mobile Homes
See exceptions for Manufactured/Mobile homes in section titled
“Modular and Manufactured/Mobile Homes.”
b. Overhead Service
For overhead services, meter bases will generally be mounted at a
point on the home closest to the source of delivery. Meter bases will
be allowed to be mounted on the back of the home when the
company facilities are rear lot design.
c. Service Disconnect Location
The intent of the National Electric Code (NEC) is to install the service
equipment (meter base) on the structure and mount the main
electrical panel on the opposite side of the wall. This allows a
firefighter to locate the meter base on the outside of the structure and
quickly find the main electrical panel inside the structure to disconnect
service. A customer with a basement can run service entrance
conductors out of the bottom of the meter base and go down the
exterior of the structure and enter the basement to locate the main
electrical panel. A firefighter could see the service entrance going
down the exterior and know the main electrical panel would be in the
basement. Also, the customer could run service entrance conductor
out of the meter base on the outside of the structure (for a reasonable
distance) and whenever they enter the structure locate the main
electrical panel. The firefighter could follow the service entrance on
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the outside of the structure and locate the entrance of the service to
the structure and know where the main electrical panel would be
located. The final option is to install a Weather Proof (WP) Disconnect
at the meter base, and then run the service entrance conductors out
of the WP disconnect and go into the structure at any location (i.e.
crawl space, attic, etc.). The firefighter could disconnect the service at
the WP Disconnect. If a WP Disconnect is located on the outside, it
now becomes the main electrical panel and a four wire service is
required into the sub-panel inside. This sub-panel now must have the
neutral and grounding bus separated.
11. Customer to pay charges prior to construction
All Line Extension Advanced Deposit (LEAD) payments and nonrefundable contributions are required to be paid by the customer to the
Company prior to the Company beginning construction. Standard
Temporary charges are exceptions. These payments may be made by the
customer after Company construction is completed. See section titled
“Line Extension Advance Deposit (LEAD)”.
12. Customer's work to meet standards
Any work performed by the customer shall be done in accordance with
the most recent issue of the Company's Distribution Standards Manual (for
construction) and other Company specifications, and shall meet any
applicable requirements of federal, state and local codes, whichever is
the most stringent. The timely completion of such work by the customer
shall be a prerequisite of the Company's obligation to perform its work.
13. Customer to pay for relocations due to accel/de-accel lanes
Accel/de-accel road-widening lanes are typically found near entrances
to highly-trafficked areas (subdivisions, strip malls, etc..). When a customer
requests existing Company facilities to be relocated due to the installation
of a new accel/de-accel lane, the customer will be required to pay all
costs associated with such relocation. There are exceptions to this policy.
In general, if the cost of installing the accel/de-accel lane is paid by the
customer (directly or through impact fees), then the customer shall pay
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the cost to relocate the Company’s facilities. If the cost of installing the
accel/de-accel lane is paid for by a government agency (using tax
dollars), then the Company shall pay the cost to relocate the Company’s
facilities.
NOTE: Only facilities that are required to be relocated due to being in the
way of acceleration and de-acceleration lanes need to be relocated
back to newly dedicated right-of-way line. Other facilities (not in the way
of acceleration and de-acceleration lanes) do not necessarily need to be
relocated to new right-of-way line.
D. SUBDIVISION, APARTMENT, TOWNHOUSE, CONDOMINIUM,
MOBILE HOME UNDERGROUND RESIDENTIAL DEVELOPMENT
(URD)
1. Developer to notify Company of new development
Sufficient notice is required to develop the electric utility site layout in
order to meet the development construction schedule. Information
detailed on the Electric Service Information Form Exhibit K should be
submitted with official project plans. In order to meet deadlines,
coordination of work schedules is essential. Developer has responsibility to
immediately notify Company representative of any changes in project
scope. The Company will begin the design of the electrical facilities when
a copy of the final plat is received. The Company will provide conduit
requirements and road crossings within 30 days of receiving final prints.
2. Company to design according to Company standards
The engineering staff shall apply the latest Company Standards when
designing underground residential systems. Service to all subdivisions shall
be engineered with the most economical design. All subdivisions shall
apply the “front” lot design versus the rear lot design (an exception to this
standard will be for Mobile Home Parks - “rear” lot design is acceptable).
Front lot design is defined as serving the customer utilizing Company
facilities located in front of the lot relative to the street address of the lot.
Rear lot design is defined as serving the customer utilizing Company
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facilities located in the rear of the lot relative to the street address. All
padmounted transformers shall be located within 25’ of the pavement.
Strong consideration will be given to installing the primary on ONLY one
side of the street. Normally, this will be the side opposite the side of the
street that the sewer and water system is installed. Emphasis should be
given to using a radial system versus a loop system unless the economics
and/or loading suggest the use of a loop system. The Company reserves
the right to approve the location of all delivery points and meter bases.
The meter base shall be mounted at the point on the home that is closest
to the electrical source.
3. Easements
Electric or general utility easements must be shown on the development
plat along with the proper legal description of the easement before it is
recorded. These easements must be usable for utility construction.
Revisions and or additions to these easements may be required. The
Developer will obtain and convey any easements required to provide
utility service to the property, including third party easements, at no
charge to the Company.
4. Pre-Construction Meeting
Prior to the start of electric utility construction, a pre-construction meeting
may be scheduled between Duke Energy Indiana representatives and the
residential Developer. Please see the Site Readiness Checklist Exhibit "H" for
site requirements and Developer responsibilities. Customer owned facilities
must be marked prior to the start of utility construction. Damage to
customer facilities during the installation of the electrical facilities that are
found to be incorrectly marked will be the responsibility of the Developer.
If customer-owned facilities are correctly marked by the Developer and
damaged by the Company, those facilities will be restored, repaired, or
replaced by the Company at its expense. The Developer may undertake
the responsibility of such repair, replacement or restoration, with the
written consent of the Company. If the Developer undertakes such
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activities without the consent of the Company, Developer shall be solely
responsible for any and all expenses incurred.
5. Nearest Source to be Utilized
The company will serve the subdivision from the closest primary source to
the new development. This may require obtaining an easement over an
existing subdivision lot to extend into a new development. It is not
recommended to build a line extension along public right of way (i.e.
road, street, etc.) to avoid the work required to obtain an easement.
6. 60% fill rate to be applied for revenue credits
When calculating the revenue credit for service to a new subdivision, a 2.5
year estimated revenue with a 60% fill rate shall be used. For further
details, see section titled “Line Extension Advance Deposit (LEAD)”
subsection titled “Procedure for calculating the LEAD” for Residential
subdivisions, manufactured housing communities, and individuallymetered residential complexes.
7. Trenching
The Developer shall provide trenching, conduits, etc. for the underground
system (excluding services) to reduce his contribution to the Company.
NEMA (National Electrical Manufacturers Association)
approved
schedule 40 PVC conduit shall be installed at a minimum depth of 36
inches and no more than 48 inches deep at the endpoints. When the
Developer does provide the trenching for the subdivision he/she shall
provide a complete conduit system (this will allow the Developer to close
the trench for safety reasons). The Developer shall provide and install all
conduits for road crossings. The ducts should be extended to the edge of
the road right-of-way and located within 3' of the intersection of the lot
lines with the right of way at all locations specified by the Company
representative. The Developer shall be required to install a continuous pull
cord in each conduit run to help with conductor installation, cap both
ends of the conduit(s) provided and mark the location of the ends above
ground (the Developer is responsible for the integrity of the conduit system
until the Company’s facilities are installed). The Developer will be required
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to follow Company specifications for installation. The developer should
contact the other utilities to determine their specific street crossing
requirements.
Erosion control devices must be temporarily removed from the utility
trench area and reinstalled when the excavation backfill work is
completed. The relocation of and restoration of erosion control devices
(seed, straw, and erosion control fences) to allow electric utility
construction is the responsibility of the Developer. Additional charges will
be applied for rocky soil conditions. No rock, fill, or excess soil will be
hauled away or moved from the Company’s trenching area. When rock is
encountered, the Owner/Developer will be notified and given the option
to 1) authorize additional charges for the Company to complete the work
or 2) make arrangements for rock excavation at their expense. If the
Developer chooses to do the excavation in the rocky area, they must
provide a complete conduit system in compliance with Company
specifications. This will allow the developer to close the trench for safety
reasons. The electric utility trench excavation is completed using standard
"construction type" backfilling practices. The trench will be back-filled and
mounded. Any additional restoration is the responsibility of the Developer.
8. Relocation of Company facilities for accel/de-accel lanes
The cost to move existing facilities for acceleration and de-acceleration
lanes shall be calculated separate from the subdivision development.
See section titled “Responsibility of Customer,” subsection titled “Customer
to pay for relocations due to accel/de-accel lanes” regarding payment
of costs for the relocation of Company facilities due to accel/de-accel
lanes.
9. Developer requests
The Company respresentative should keep in mind that other options are
available at the developer’s request providing the Developer pays the
additional cost (excluding rear lot UG backbone systems). The Developer
shall pay all additional costs prior to the start of construction.
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E. LINE EXTENSION ADVANCE DEPOSIT (LEAD)
1. General
The following procedures have been written in accordance with Standard
Contract Rider No. 52 "Line Extension - Advance Deposit" of Duke Energy
Indiana’s Electric Tariff Manual. The Company's policy is to extend its lines
and provide the necessary facilities to serve the customer at a single
delivery point, without charge, when the estimated revenue justifies the
cost of the extension. However, when the estimated revenue is insufficient
to cover installation costs, a LEAD may be required. The customer's
estimated revenue should not be used to justify the Company's additional
investment in providing excess facilities. Provisions for excess facilities
have been made in Standard Contract Rider No. 53 of the Company
Electric Tariff Manual.
2. Requirements for LEAD
Whenever, in the opinion of the Company, either (i) the necessary
expenditure to construct an extension of facilities for service to the
customer is not warranted by the Company's estimate of prospective
revenues to be derived therefrom, or (ii) whenever, the permanence of
the customer's load is questionable, the Company may require the
customer to make a LEAD to cover a portion of the Company's expense
of extending its electric facilities and furnishing and installing the
necessary transformation, metering, and protective equipment to supply
electric service to the customer's premises.
3. Payment of LEAD
Any LEAD required to be made to the Company by a customer shall be
made prior to the start of construction. At the customer’s request, a letter
(Exhibit C) can be sent as a receipt.
4. Facilities to be and remain property of the Company
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The payment of a LEAD to the Company by the customer shall not be
construed as conferring upon the customer any title to or right of property
in the facilities constructed or provided by the Company, and the title to
such facilities shall at all times be and remain in the Company.
5. Procedure for calculating the LEAD
The Company desires to design and build the most economical, safe, cost
effective system to serve the project. The revenue credit the Company
expects to receive based off estimated loading should only be applied to
this least-cost method to serve.
Any work requested by a
customer/developer that is considered above and beyond this least-cost
method should be reimbursed 100% by that customer/developer with no
revenue credits applied (this is a non-refundable payment, and payment
is required prior to construction). When a customer/developer requests
electric
service
requiring
a
line
extension,
the
following
guidelines/calculations should be used to determine if the
customer/developer is required to pay a LEAD (Rider No. 52 applies). The
“Line Extension Advance Deposit Calculation”, form SF 96-3654 is available
for use in Exhibit A. If the customer desires additional information on how
the LEAD was derived, a copy of the “Line Extension Advance Deposit
Calculation” form SF 96-3654 (Exhibit A), with cover letter (Exhibit B-1) will
be provided to the customer.
a. Individual permanent residential customer
1) Total estimated cost of extending standard facilities essential to
serve the customer including construction, retirement and
maintenance of existing facilities.
These costs should not include any customer requested
additional work that is non standard and not essential to serve
the customer. Such costs should be handled separately and be
reimbursed 100% by the customer (prior to construction) with no
revenue credits applied.
Example: Relocating an existing pole at the customer’s
request, when we do not need to replace/move the pole.
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Example:
Customer
wants
the
Company’s
facilities
specifically located/relocated somewhere for aesthetics
reasons only, and by doing so the cost of the job is
significantly increased.
2) Minus, estimated salvage value of existing facilities being retired
(including scrap).
3) Minus, estimated cost of system improvement work that is not a part
of the standard facilities essential to serve the customer.
System improvement work should include system improvement
work that would have been done/necessary regardless of the
work required to provide service to the customer.
Example: Replacing rotten pole, changing out transformer, or
other facilities, due to existing overload, etc. Also, any work
being done entirely for the Company’s benefit.
Example: Difference in cost of upgrading existing wire size
(necessary to provide service to the customer) versus the
Company’s choice to install larger wire size for general future
load growth.
System improvement work should not include work that is
required to provide service to the customer, and would not
have been done or otherwise necessary.
Example: Changing out riser pole for additional height, class,
etc. , in order to provide service to the customer.
4) Minus, the total revenue, as estimated by the Company (using the
Revenue Calculation Tool - RCT), for a period of two and one half
(2.5) years.
b. Residential subdivisions, manufactured housing communities, and
individually-metered residential complexes
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1) Total estimated cost of extending standard facilities essential to
serve the planned subdivision including construction, retirement
and maintenance of existing facilities.
These costs should include the cost of the underground service
for each lot (blanket services) and associated meter.
These costs should not include any additional work that is non
standard and not essential to serve the planned subdivision.
Such costs will be handled separately and be reimbursed 100%
by the Developer (prior to construction)with no revenue credits
applied.
Example: Relocating existing poles along right-of-way for
subdivision entrance and/or deceleration/acceleration lanes.
Example:
Developer wants the Company’s facilities
specifically located/relocated somewhere for aesthetics
reasons only, and by doing so the cost of the job is
significantly increased.
2) Minus, estimated salvage value of existing facilities being retired
(including scrap).
3) Minus, estimated cost of system improvement work that is not a part
of the standard facilities essential to serve the subdivision.
System improvement work should include system improvement
work that would have been done/necessary regardless of the
work to provide service to the development.
Example: Replacing rotten pole, changing out transformer, or
other facilities, due to existing overload, etc. Also, any work
being done entirely for the Company’s benefit:
Example: Difference in cost of upgrading existing wire size
(necessary to provide service to the development) versus the
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Company’s choice to install larger wire size for future general
load growth.
System improvement work should not include work that is
required to provide service to the development, and would not
have been done or otherwise necessary.
Example: Changing out riser pole for additional height, class,
etc., in order to provide service to the development.
Example: Changing out pole for additional height, class, etc.,
due to new crossing over a public roadway.
4) Minus, the total revenue, as estimated by the Company (using the
Revenue Calculation Tool - RCT), for a period of two and one half
(2.5) years, for sixty (60) percent of the number of lots used for
residential dwelling units. A subdivision is a minimum of 5 contiguous
lots.
This calculated revenue should only include the lots to which
facilities are being installed at that time. Future sections of a
planned subdivision should not receive revenue credit until those
sections are developed. As a guideline, a section of lots should
only be given revenue as it is developed, meaning the streets,
etc. are going in at that time.
Example: A Developer presents plans for a 500 lot subdivision
and is putting in the streets, etc. for 100 lots at this time.
Revenue credit should only be given for sixty (60) percent of
these 100 lots at this time to offset all construction costs to be
incurred at this time.
Example: Subdivision plans require the Company to install a
padmount switchgear in order to feed present, as well as
future, planned sections of the subdivision. The costs of the
switchgear should be included in #1 costs above and
revenue credit should be given only for the number of lots
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that are being developed at this time - streets, etc. are going
in at this time.
6. Refund of LEAD - Limitations
a. The Company shall make refund of the customer’s LEAD for each
additional customer connected to the facilities, for which the LEAD
was required, in an amount by which two and one-half (2.5) times the
estimated annual revenue of each new customer exceeds the cost of
connecting such new customer, provided, that the total amount so
refunded shall not exceed either the amount of customer’s original
LEAD or the remaining balance at the time of such refund. In
accordance with Rider No. 52 of the Company Electric Tariff Manual
(See Exhibit E) and Rule 170 IAC 4-1-27 (formerly Rule 25) in the
Standards of Service for Electric Utilities (See Exhibit D).
Note #1: To clarify the above phrase “for which the LEAD was
required”, for residential subdivisions, manufactured housing
communities, and individually metered residential complexes where a
60% fill rate is used for estimating the revenue credit, no refund of the
LEAD is due to the customer if the actual fill rate is greater than 60%.
The 60% is a Company-wide average fill rate to be used by all areas,
even though some areas may have a higher or lower actual fill rate.
Also, when the Company gives a revenue credit with a 60% fill rate, it is
assuming that the entire 60% of lots is generating revenue for 2.5 years
from the day the backbone system was installed. However, as this is
never the case, the Company is giving more revenue credit than is
actually realized if the 60% fill rate is met within the 2.5 years. A refund
to the customer, however, may be due if additional customers are
connected to the facilities for which the LEAD was required (i.e. new
section added, etc.).
b. If at the expiration of six (6) years from the date of commencement of
the service in respect of which the LEAD is made, said LEAD shall not
have been wholly refunded in accordance with the provisions of the
immediately preceding paragraph hereof, the portion of said LEAD
then remaining in the Company’s possession shall be retained by the
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19
Company as its sole property, and the Company shall not be required
to make further credits in respect thereof. In accordance with Rider
No. 52 of the Company Electric Tariff Manual (See Exhibit E).
c. If, before the expiration of six (6) years after commencement of
service, the customer shall order the service discontinued and said
service shall not be resumed within a period of six (6) months from the
date of such discontinuance, the Company may terminate the
agreement for service and thereafter shall be freed from any
obligation to make any further refunds in respect of the customer’s said
LEAD, and shall have the right and option, at any time thereafter and
without notice to the customer, to dismantle and remove all or any
part of its facilities installed for the purpose of supplying electric service
to customer’s premises. In accordance with Rider No. 52 of the
Company Electric Tariff Manual (See Exhibit E).
QUESTIONS AND ANSWERS:
Q. How do we calculate the revenue credit for residential subdivisions
without knowing house size and type of heat?
A. This is a judgment decision. Factors to be considered should be: (1) the
developer's past record; (2) the environment of the surrounding area and
houses; (3) the availability of other fuels.
Q. If more than 60% of the lots have received permanent service, do we
provide any type of refund on the remaining lots if we provide permanent
service to them within 2.5 years of the date the backbone was installed?
A. No, a refund would not be made. The 60% fill rate is a Company-wide
average fill rate. The only way a refund may occur is if additional
customers are connected to the facilities for which the LEAD was required
(i.e. new section added, etc.).
Q. When does the six-year period start?
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A. The six-year period starts when the first permanent meter is installed.
Q. A customer which is now served single phase (120/240 volt) requests threephase service. What should the customer pay?
A. The charge to the customer would be the excess cost to extend threephase facilities versus the estimated increased two and one half (2.5) year
revenue over the existing revenue.
F. TEMPORARY SERVICE
1. General
When a customer requests electric service to a premise where the service
will be temporary (usually less than one year), the customer shall pay a
non-refundable contribution for such temporary service (temporary
services are defined below as either “Standard” or “Non-Standard”).
Examples of such temporary services include; service during construction
of permanent structure, service to construction trailers, service to
recreation vehicles, short-term farm service, etc.
2. “Standard” Temporary Service
a. Overhead
Where only a service drop is required (secondary voltage is present
and within 100 feet of customer’s meter structure), the customer shall
pay a non-refundable contribution in the amount of $200. This
“Standard” overhead temporary service shall be no greater than 100’
in length and the attachment height at the customer’s meter structure
must be tall enough to allow proper ground clearance for the service
drop in accordance with the National Electric Safety Code (NESC).
b. Underground
Where only connections are necessary in an existing padmounted
transformer or secondary junction cabinet, the customer shall pay a
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non-refundable contribution in the amount of $120. The customer shall
provide the meter structure and the service conductor. If the customer
meter structure is within five (5) feet of the transformer or secondary
junction cabinet, the company will provide the trench and bury the
customer service conductor. If the customer meter structure is greater
than five (5) feet from the transformer or secondary junction cabinet
the customer shall provide the trench and bury the customer service
conductor or install in conduit in accordance with the NEC. The
customer shall coil at least 10’ of conductor for company
representative to make final temporary connections.
3. “Non-Standard” Temporary Service
Temporary services which require the Company to install and remove
electric facilities in addition to the electric facilities provided by the
Company for a “Standard” temporary service (anything more than a
service drop) are defined as “Non-Standard” temporary services. For such
“Non-Standard” temporary services, the Company shall require the
customer to pay a non-refundable contribution using the following
method (providing that these facilities are not part of the permanent
service):
a. The estimated cost of constructing the facilities to serve customer
(including the service), including appropriate loadings and overheads.
b. Plus, the estimated cost of removing said facilities and returning the
materials to the Company storeroom, including appropriate loadings
and overheads.
c. Minus, the estimated value of salvaged materials to be returned to the
Company storeroom when the service is removed (including scrap).
d. No revenue credit shall be applied.
The “Non-Standard” temporary service charge (non-refundable
contribution) is required to be paid prior to construction. If, in the opinion
of the Company, the non-permanent facilities becomes permanent, such
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payment shall be recalculated in accordance with the section titled “Line
Extension Advance Deposit (LEAD)”.
G. MODULAR AND MANUFACTURED/MOBILE HOMES
1. Definitions
Modular Home - Defined as similar to a “stick” built home you would find
built on a home site. The only difference is that it is constructed in a
factory. It must meet all State requirements and can have the service the
same as a stick built home. The meter base can be mounted on the
home and a three wire service would run from the meter base into the
main electrical panel. Many times the term “Modular” is used by the
customer and dealer when in reality they are referring to a
“Manufactured” home.
Manufactured/Mobile Home - Defined as a home built to HUD
specifications, having a HUD label and a label indicating the requirement
of a 4-wire service (located at the left rear section of the home looking at
the hitch end). Typically in the past, this would have been known as a
“Mobile” home. In accordance with the NEC, the following applies:
A meter base (and disconnect) can be mounted on a double-wide
(sectional) Manufactured home unless the home is located in a mobile
home park (a meter base cannot be mounted on a single-wide
Manufactured home (or mobile home) no matter where the home is
located). At this time, areas that have local or county inspectors can
approve this type of installation. In areas lacking inspectors, installation
shall be completed in accordance with the latest NEC code. In addition,
to allow the meter base (and disconnect) to be mounted on the home,
the dealer must furnish:

A letter and drawing from the manufacturer or dealer detailing that
the home complies with Article 230 of the NEC. This letter should
explain that this home can have service equipment mounted on the
home and should state that the dealer is an authorized
representative of the manufacturer concerning the installation of the
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service equipment. The drawing should be an approved drawing


from organizations (i.e.: RADCO, UL or PE stamped). The drawing
should show detail information as how and where to mount the
service equipment.
A ground electrode must be installed at the service equipment site.
A four-wire system will still be used. This means a disconnect must
be mounted outside below the meter. A four-wire system will be
wired into the manufactured home from the disconnect.
2. Modular Homes
For all Modular homes (whether the meter base is mounted on the
Modular Home or the customer uses a customer owned MHMP (Mobile
Home Meter Pedestal), or other customer owned meter structure), see
section titled “Responsibility of Customer” subsection titled “Meter Base
Location” for meter base location requirements.
3. Manufactured/Mobile homes - located within a Manufactured/Mobile
Home Park
Note: see section titled “Definitions” for definition of a Manufactured/
Mobile Home Park
For both single-wide and double-wide (sectional) manufactured/mobile
homes located in a Manufactured/Mobile Home Park, the following
applies:
a. Meter cannot be mounted on the home.
b. If a customer installed MHMP (Mobile Home Meter Pedestal) or other
meter structure is used, its installed location shall be in accordance
with the NEC. Customer installed MHMPs are installed, owned and
maintained by the Customer and should meet the Company
requirements for MHMPs as listed in the “Duke Energy Indiana Meter
Base Guidelines” (See Exhibit I).
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4. Manufactured/Mobile homes - not located within a Manufactured/Mobile
Home Park
Note: see section titled “Definitions” for definition of a Manufactured/
Mobile Home Park.
a. Single-wide
1) Meter cannot be mounted on the home.
2) If a customer installed MHMP (Mobile Home Meter Pedestal), or
other meter structure, is used, its installed location shall be in
accordance with the NEC. If its location is other than the opposite
end of the hitch and six (6) feet from the side of the home, We will
not allow the MHMP (or other meter structure) to be installed behind
the home. Customer installed MHMPs are installed, owned and
maintained by the Customer and should meet the Company
requirements for MHMPs as listed in the “Duke Energy Indiana Meter
Base Guidelines” (form LF 27-223 – See Exhibit I and J).
b. Double-wide (Sectional)
1) If the meter base is mounted on the home (see above requirements
for allowing the mounting of a meter base on a Manufactured
home), see section titled “Responsibility of Customer” subsection
titled “Meter Base Location” for meter base location requirements.
2) If a customer installed MHMP (Mobile Home Meter Pedestal), or
other meter structure, is used, its installed location shall be in
accordance with the NEC. If its location is other than the opposite
end of the hitch and six (6) feet from the side of the home, We will
not allow the MHMP (or other meter structure) to be installed behind
the home. Customer installed MHMPs are installed, owned and
maintained by the Customer and should meet the Company
requirements for MHMPs as listed in the “Duke Energy Indiana Meter
Base Guidelines” (form LF 27-223 – See Exhibit I and J).
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H. MOBILE HOME METER PEDESTAL(S) (MHMP)
1. General
The company will no longer provide to customers, newly installed
Company-owned MHMP. Existing Company installed MHMP will continue
to be owned and maintained by the Company. Relocations of existing
Company-owned MHMP in existing manufactured home parks is
prohibited. All newly relocated MHMP locations must be customer-owned.
The customer has the option of supplying their own MHMP or other
customer owned meter structure. Customer installed MHMP are installed,
owned and maintained by the customer and should meet the Company
requirements for MHMP as listed in the “Duke Energy Indiana Meter Base
Guidelines” (Customer-owned MHMP will require the customer to own,
install, and maintain the service conductor from their MHMP to their
manufactured home. The customer should allow the Company to loop
in/out of the customer owned MHMP to feed on to other MHMP. Failure
on the customer’s part to allow the Company to loop in/out of the
customer owned MHMP will require the customer to own, install and
maintain the service conductor from their MHMP to the Company source
(transformer, secondary pedestal, etc.). Also, failure on the customers part
to provide a MHMP meeting the Company’s guidelines as listed in the
“Duke Energy Indiana Meter Base Guidelines” will require the customer to
own, install and maintain the service conductor from their MHMP to the
Company source (transformer, secondary pedestal, etc.).
2. Additional circuit breakers for existing Company-owned MHMP
1) At the request of the customer, the Company will provide additional
circuit breaker(s) for Company-owned MHMP. The total circuit
breaker amperes allowed may be limited to an installed aggregate
of 200 amperes per NEC. The following non-refundable fees shall
apply (payment is required prior to providing the breaker):
(a) A 30-ampere, 240-volt, double-pole breaker at an additional
installed cost of $30.
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(b) A 50-ampere, 240-volt, double-pole breaker at an additional
installed cost of $30.
(c) A 100-ampere, 240-volt, double-pole breaker at an additional
cost of $30.
2) The Company will only provide and install the auxiliary breakers
listed above and a MHMP riser conduit/raceway if required. The
conduit/raceway is installed inside the MHMP to protect the
conductor. No other size of auxiliary breaker shall be utilized.
3) The customer is to furnish and have ready for installation all
electrical conductors. The Company will install the conductors in
the existing MHMP riser conduit/raceway and connect to the new
breaker.
4) The customer shall furnish, install, and maintain any additional
mechanical protection necessary and shall provide, at his terminal
equipment, all additionally required overcurrent protection,
including ground fault protection.
I. MODIFICATION OF EXISTING FACILITIES
1. Company has adequate facilities
When customer requests (for their convenience or by their actions) require
that Company facilities, which are adequate to serve the customer, be
redesigned, re-engineered, relocated, removed, modified, or reinstalled,
Rule 170 IAC 4-1-28 in the Standards of Service for Electric Utilities (see
Exhibit D) will apply (this includes relocations due to accel/de-accel lanes
– see section titled “Responsibility of Customer,” subsection titled
“Customer to pay for relocations due to accel/de-accel lanes”). The
Company shall require the customer to pay a non-refundable contribution
(prior to construction) using the following method:
a. The estimated labor cost to remove the existing facilities and return
these facilities to the Company's storeroom, including appropriate
loadings and overheads.
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b. Minus, the estimated salvage value of the salvaged materials to be
returned to the Company's storeroom (including scrap).
c. Plus, the estimated cost of providing and installing the new facilities,
including appropriate loadings and overheads.
d. No revenue credit shall be applied.
2. Company has inadequate facilities
When a customer through normal load growth requires that Company
“Local” facilities (those facilities solely serving the customer such as
transformers and service conductor), which are inadequate as
determined by the Company, be replaced, the Company shall replace
inadequate facilities with adequate facilities, which are of the same type
of construction (overhead to overhead or underground to underground).
The following guideline/calculation shall be used in determining if the
customer will be required to pay a non-refundable contribution (prior to
construction) for such work;
a. The estimated labor cost to remove the existing facilities and return
these facilities to the Company’s storeroom, including appropriate
loadings and overheads.
b. Minus, the estimated salvage value of the salvaged materials to be
returned to the Company’s storeroom (including scrap).
c. Plus, the estimated cost of providing and installing the new facilities,
including appropriate loadings and overheads.
d. Minus, two and one-half (2 1/2) times the estimated increased annual
revenue to be derived from the customer.
When a customer through normal load growth requires that Company
“System” facilities (those facilities serving more than one customer), which
are inadequate as determined by the Company, be replaced, the
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Company shall replace inadequate facilities with adequate facilities,
which are of the same type of construction (overhead to overhead or
underground to underground). There is no charge to the customer for the
modification of the inadequate “System” facilities unless the customer is;

Requiring a change to the character of the “System” (ie: converting
from 1 phase to 3 phase)
OR

Creating power quality problems on the “System” (ie: installing a large
motor/welder creating primary flicker problem)
If either of the two above conditions apply, then the following
guidelines/calculations shall be used in determining if the customer will be
required to pay a non-refundable contribution (prior to construction) for
such work if;
a. The estimated labor cost to remove the existing facilities and return
these facilities to the Company’s storeroom, including appropriate
loadings and overheads.
b. Minus, the estimated salvage value of the salvaged materials to be
returned to the Company’s storeroom (including scrap).
c. Plus, the estimated cost of providing and installing the new facilities,
including appropriate loadings and overheads.
d. Minus, two and one-half (2 ½) times the estimated increased annual
revenue to be derived from the customer.
J. OVERHEAD TO UNDERGROUND SERVICE CONVERSION
1. Non-refundable contribution required
A customer requesting a change from overhead to underground shall be
charged a non-refundable contribution that is a minimum of $600 plus
$10.00/foot for all conversions greater than 60 feet (measured from the
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utility source to the meter base). This non-refundable contribution is
required to be paid prior to construction.
An additional cost for crossing sidewalks, drives or roadways will be
charged at a rate of $9.00 per foot plus a $20 flat charge for conduit.
Push
Additional
(Labor)
Conduit
Total
(Labor & Material)
Cost to Customer
Walk
$45.00 ($9x5’)
+$20.00
=
$65.00
Drive
$180.00 ($9x20’)
+$20.00
=
$200.00
Road
$360.00 ($9x40’)
+$20.00
=
$380.00
EXAMPLE:
A customer has an underground service route length of 100 feet.
The route crosses a 20’ drive. The customer pays:
$600
minimum charge
+400
cost for service length over 60 feet
+200
to cross drive
$1,200 Total Cost For Conversion
2. Exceptions to conversion charges
Conversion charges will be waived for a customer who needs a
conversion due to a safety issue that is the company’s responsibility.
3. Available credit
For those residential facilities whose expansion has caused the current
service to be incapable of serving the additional load, a $160 credit will
be given. This is a credit for the cost to the company to upgrade an
overhead service due to extra load.
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4. Conditions to conversion
a. The customer will not be allowed to dig his/her own trench due to
problems and costs incurred by the Company. Customers, however,
are allowed to provide trenching to install an underground system
(“backbone”) in accordance with Company standards as verified by
Company representative (See section titled “Subdivision Underground
Residential Development URD,” subsection titled “Trenching”).
5. Meter Base Location
During a conversion from overhead service to underground service, if the
customer is replacing the meter base in the same location, then the
company will allow it to be on the back of the home. If the customer is
changing the location of the meter base (due to adding on, etc.), then
the meter base should be mounted on the side or front of the house (See
section titled “Responsibility of Customer”, subsection titled “Meter Base
Location” for meter base location requirements). This applies for both
Company owned services and customer owned services.
6. Customer owned underground service
Residential customers requesting a change from overhead to
underground service and want to install and own the new underground
service shall be charged the appropriate following non-refundable
contribution (required to be paid prior to construction):
a. $400 when the Company must install a new riser (this fee includes the
labor and material for installing a new riser, the labor to make
connections for the customer owned service and the labor to remove
the old overhead service).
b. $400 when a riser already exists but the Company must install a
handhole or secondary pedestal (this fee includes the labor and
material for installing a handhole/pedestal, the labor to make
connections for the customer owned service and the labor to remove
the old overhead service).
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c. $125 when a riser and handhole or secondary pedestal already exists
(this fee includes the labor to make connections for the customer
owned service and the labor to remove the old overhead service).
The Company will install, own, operate and maintain the riser assembly
(located on the Company’s pole) and the handhole/pedestal (when
necessary) for all underground services installed/owned by the customer.
The Company will make all connections at both the transformer and the
meter base. A tag should be placed at both the transformer and the
meter base indicating a customer-owned service.
K. ELECTRICAL FACILITIES - Swimming Pool Conflicts
If the swimming pool owner has a code violation (NEC or NESC)* the owner
should be advised of the appropriate items below:
1. The pool, or pool equipment that is causing the code violation must be
relocated, or modified, or the pool filled in, at the owner's expense.
2. The electrical facilities must be relocated:
a. The customer shall have his electrical service entrance facilities
relocated or modified.
b. The Company shall relocate it's electrical facilities. Under Rule 170 IAC
4-1-28 in the Standards of Service for Electric Utilities (see Exhibit D), the
customer is obligated to pay a non-refundable contribution to the
Company for this additional work. This non-refundable contribution is
required to be paid prior to construction.
c. The customer will be given a minimum revenue credit, when facilities
are inadequate to serve the load, of $125 for increased revenue from
operation of the pool (based on 1/2 H.P. pump & 2.5 year revenue).
However, if more load is present, the customer will be given additional
credit based upon the projected power consumption for a two and
one-half year period of time.
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d. If the customer chooses to convert from overhead to underground
service, see section titled “OH to UG Service Conversion.”
3. The pool owner should also be advised, to stop using pool cleaning
equipment, diving platforms, or stop using the pool until the code violation
can be corrected. The pool owner should also be advised that the
Company has the right, under the Tariff filed with the IURC, to discontinue
service and to refuse to serve any other member of the same household
or firm at the same premises with reasonable notice when a code
violation exists.
*
Code (NEC) - Latest Edition of the National Electrical Code
Code (NESC) - Latest Edition of the National Electrical Safety Code
L. GENERAL PROVISIONS
The policies as set forth cannot define all situations that may be encountered.
Any proposal not consistent with the above and made by a Company
representative to a customer is subject to review and final approval as in
accordance with the Authorized Approvals Manual.
M. DEFINITIONS
1. System Improvement: The general improvement of existing facilities, as
determined by the Company, which is done for purposes other than to
provide an extension of facilities. This includes transmission lines, primary
distribution lines, distribution transformers, secondary distribution lines and
service conductors.
2. Estimated Cost to Serve: The total expenditure the Company will incur for
labor, materials, freight and handling, transportation, maintenance,
overhead and supervision, and removal of facilities, minus salvage
(including scrap) and system improvement, for the installation of electric
lines and associated facilities required to serve the customer.
3. Residential Subdivision: A parcel of land, consisting of five (5) or more
contiguous plotted lots which are available for sale to the general public
for construction of residential dwellings.
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4. Manufactured/Mobile Home Park: A parcel of land, consisting of five (5)
or more contiguous plotted lots which are available to the general public
for the accommodation of such occupied structures, where the structures
are generally sitting perpendicular to the road.
5. Service Facilities:
Conductors and other miscellaneous equipment
necessary for delivery of energy from the primary distribution system to the
wiring system of the premises served.
6. Recreational Vehicles:
A vehicular-type unit primarily designed as
temporary living quarters for recreation, camping, or travel use which
either has its own motive power or is mounted on or drawn by another
vehicle. The basic types are: travel trailer, camping trailer, truck camper,
and motor home.
N. REVENUE ESTIMATING
The Revenue Calculation Tool (RCT) should be used to calculate residential
revenue credits to assure consistent calculations company-wide. The RCT
calculations and all manual revenue credit calculations for individual
residences, residential subdivisions, individual mobile homes, mobile home
parks, multiple-family dwellings and electric farm equipment are to be based
on these following formulas and factors which have been presented to the
Indiana Utility Regulatory Commission.
1. All data is based upon square feet of living area.
2. Heating kwh is calculated on heat loss of:
Single family residence of 22BTU per square foot
Apartments & Condominiums of 20BTU per square foot
Mobile homes of 40 BTU per square foot
3. Air conditioning is based upon one ton per 600 square feet.
4. Energy use is calculated by the ASHRAE formula:
HL x DD x 24
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E=
---------------------V x n x Td
x Cd
Where: E = energy consumption
HL = design heat loss (Btu)
DD = number of 65oF degree days
V = heating value of fuel (Btu)
n = efficiency of fuel consumption (%)
Td = design temperature difference (oF)
Cd = correction factor for heating
effect vs degree days
5. Other usage per year.
a. Single Family
Sq. Footage
per Dwelling
900
1,000
1,200
1,400
1,600
1,800
2,000
2,200
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KWH Without
Water Heater
7,200
7,500
8,400
9,100
9,600
9,900
10,500
11,000
KWH With
Water Heater
9,450
10,000
10,800
11,200
12,000
12,600
13,000
13,200
35
b. Apartments & Condominiums
Sq. Footage
per Dwelling
600
700
800
900
1,000
KWH Without
Water Heater
3,600
4,200
4,800
5,100
5,400
1,100
1,200
5,775
6,000
KWH With
Water Heater
5,400
6,300
7,200
8,100
8,700
9,350
9,850
For dwelling units greater than 2200 square feet for single-family
residence or 1200 square feet for apartments and condominiums, use
either the 2200 or 1200 square foot figure shown in the table.
c. Electric Heat
See Exhibit E for multiplying factor (kwh per square foot) for various
locations:
6. Average kwh cost per year:
Average Cost Per kwh *
Annual kwh
Usage
0-10,000
10,001-15,000
15,001-20,000
Rate
RS
$0.0704
$0.0616
$0.0563
Rate
Hi-Efficiency
$0.0704
$0.0599
$0.0531
20,001-25,000
$0.0532
$0.0490
25,001-30,000
$0.0512
$0.0463
30,001-35,000
$0.0497
$0.0443
35,001-40,000
$0.0486
$0.0429
40,001-45,000
$0.0477
$0.0417
45,001-50,000
$0.0470
$0.0408
50,001-55,000
$0.0464
$0.0401
*Does not include taxes or fuel adjustment.
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QUESTIONS AND ANSWERS:
Q. How is residential revenue for a single-family residence greater than 2,200
square feet calculated?
A. Use 2,200 square feet for other use, unless it can be documented that a
different figure should be used. Use the actual living area, which will be
heated and cooled, for calculating the heating and air conditioning
revenue.
O. EXHIBITS
See separate document titled “Policy Guide Exhibits."
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