Overview Presentation
Product Licensing Portal
Self Service Capabilities
September 2012
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Topic
Slide Number
September Release Highlights
3
Redesigned Landing Page
5
Fulfilling Single and Multiple PAKs
7
View, Resend and Download Licenses
20
Rehosting and RMA
26
My Information – My Profile
36
My Information – My Transactions
38
More Information
42
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September Release Highlights
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• Redesigned landing page
• New and enhanced licensing self-service capabilities including the
following:
• Bulk license fulfillment/registration
Ability to load and register multiple PAKS within a single registration
Ability to register licenses for multiple devices within a single registration
• License Rehost
Ability to process a license transfer in a non-RMA scenario
• License Resend
Ability to resend and download previously registered licenses
• License Lookup
Ability to view existing licenses online
• License Edit
Ability to edit user specific information tied to licenses
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Redesigned Landing Page
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New User Interface
Load and register
multiple PAKS
within a single
registration
Previous User Interface
Manage and view your
existing licenses.
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6
Fulfilling Single and Multiple
Product Authorization Keys
(PAKs)
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Go to the Quickstart Page
or Get New Menu to fulfill
single or multiple PAKs
Fulfill a single PAK by
entering the PAK name
in the PAK field.
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To fulfill multiple PAKs click
on “Load More PAKs”.
Enter up to 10 PAKs at a time, one
per line. Repeat this as many times
as needed
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The new PAKs will be displayed in
the PAK list. Select the PAKs to
fulfill by checking the check boxes.
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Click “Fulfill Selected PAKs”.
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Single and multiple PAKs can also be
fulfilled from the “Get New” menu
using the same process as from the
Quickstart page.
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Specify the quantity to assign.
Enter target device details.
The target device detail could
also be a MAC address.
Click the assign button.
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The assignments will be displayed in the
Device, PAK and SKU Assignment table.
Repeat this process until all of the SKUs
have been assigned.
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Review and click the “Back” button to
make any changes.
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Change or edit the
end-user details
associated with this
transaction.
Expand the End User
Details by clicking on the
plus icon.
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Select the “Send To”
email addresses.
Expand the Send To Details
by clicking on the plus icon.
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Check the License
Agreement check box.
Check the “Get License”
button.
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The license request
status box displays a
progress bar during
validation.
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A green check indicates
success. Close the dialog
box to start a new
transaction.
A Transaction ID is provided
to locate this transaction in
“Transaction History” under
“My Information”
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View, Resend and Download
Functionality
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To view, resend, or download existing
licenses that are registered to your
cisco.com login, go to the Quickstart
page or the “Get Existing” menu.
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Select one or more licenses from the
list.
Select “Resend” or “Download”.
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Specify addresses to resend the license or file
locations to download the license zip files.
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To resend or download Tandberg
licenses, select “Tandberg License”
from the “Get Existing” menu.
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Enter the device serial number
and press the search button to
display the licenses,.
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The license request status box
displays a progress bar during
validation.
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A green check indicates
success. Close the dialog
box to start a new
transaction.
A Transaction ID is provided
to locate this transaction in
“Transaction History” under
“My Information”
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Rehosting and RMA Process
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To view and select licenses to transfer
from one device to another, go to the
“Transfer” menu. Use RMA to transfer all
licenses when a device fails and use
Rehost to transfer specific licenses.
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Select one or more licenses from your
list and the click “Next” .
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If the licenses are not in the table,
specify them by entering the device
details. For RMA, click “Add Device”.
Select the product family and complete
the fields displayed. Then click “Next”.
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If you do not have the license
file email, you can download
the license file from the “Get
Existing” menu.
For Rehost, click “Add License” and
enter the device credential from the
device or the license file emailed to you.
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Enter the license quantities and the
target device details for the new device.
Click “Next”.
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Review the assignments.
Check the license agreement
check box and click “Submit”.
Click the back button to make changes.
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To edit the end-user details and email
addresses associated with the transaction,
select the plus icon to the right of the fields.
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The license request status
box displays a progress bar
during validation.
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A green check indicates
success. Close the dialog
box to start a new
transaction.
A Transaction ID is provided
to locate this transaction in
“Transaction History” under
“My Information”
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New “My Information” Tab
My Profile
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Go to the “My Information” tab
and select “My Profile”.
Edit End User and Email
Contacts.
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Select the default number of
rows to show in each table.
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New “My Information” Tab
My Transactions
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Click “Continue
Transaction” to finish
incomplete transactions.
Go to the “My Information” tab
and select “My Transactions”.
Use the transaction ID
from the success
message to locate a
transaction.
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Click on the “More”
link to view details of
the transaction.
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View transaction details including product and
license information.
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View transaction history, including source, target and
product SKUs.
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• For more information, please access the Help menu on the Software
Licensing Portal landing page.
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Thank you.