Operations Fellow Program: Tunnels, Bridges and Terminals
Overview
The Port Authority’s Tunnels, Bridges and Terminal Department runs some of the busiest and most
critical transportation facilities in the New York-New Jersey metropolitan region. The six vehicular
crossings (the George Washington Bridge, Lincoln Tunnel, Holland Tunnel, Goethals Bridge, Bayonne
Bridge and Outerbridge crossing), and the Port Authority Bus Terminal in Midtown and the and George
Washington Bridge Bus Station in northern Manhattan serve nearly 1 million travelers daily. It takes a
dedicated team of hundreds of men and women to operate these facilities safely, efficiently, and with a
high standard of customer service. We are rebuilding facilities and systems, with two major bridge
replacements and a new electronic toll collection system underway, and several mega projects on the
horizon, including the replacement of the world’s busiest bus station, the Port Authority Bus Terminal.
Our program of infrastructure and systems renewal provides an opportunity to reimagine our operations
for the 21st century.
The Port Authority has just launched an Operations Fellows Program, as an opportunity for passionate
individuals to help shape the future our transportation network. As part of this program, we are seeking
transportation professionals with an interest in operations management to join our Tunnels, Bridges and
Terminals team. Since the opening of the Holland Tunnel in 1927, the Port Authority has been a leader
and innovator in surface transportation. This is your chance to join the Tunnels, Bridges and Terminals
team as we connect the region in new ways for generations to come.
Program Details
The Operations Fellows Program within the Tunnels, Bridges and Terminals Department is designed for
career-minded individuals with an interest transportation operations management, who aspire to manage
people in the future. This program is a two-year rotational experience designed to provide candidates
with exposure to a variety of operating functions that are at the heart of our tunnel, bridge and bus
terminal operations, including:

Toll Revenue Operations - including cash toll collection and the E-ZPass electronic toll
collection system

Incident Management and Response - principles of incident management, emergency response,
first medial emergency response, fire fighting, towing and quick clearance

Workforce Management - scheduling, overtime and absence management, collective bargaining
unit practices, training and development

Construction Coordination - regional agency communications, construction project coordination
(maintenance forces and construction contractors), lane closure practices, work zone safety and
security, public and community communications

Traffic Control and Management - Intelligent Transportation Systems (ITS) applications, traffic
management center functions and systems, incident mitigation analysis

Finance and Audit Management - budgeting, capital programming, performance management
and reporting, traffic and revenue forecasting, operations management analysis, operations
controls, audit response
In addition to rotational assignments within the Tunnels, Bridges and Terminals Department, individuals
will be able to learn more about the Port Authority overall through executive networking sessions, facility
tours, and structured training and development programs. Operations Fellows will also have leadership
development opportunities through customized training and workshops, individual coaching and
mentoring, and development exercises to prepare them to become future leaders the Port Authority’s
essential operations. Upon successful completion of the program, Operations Fellows will be considered
for operations management roles within the Tunnels, Bridges and Terminal Department.
Operations Fellows will be selected based on academic achievement, analytical and communication skills,
and work experience. The selection process for the Program is highly rigorous and consists of multiple
rounds of interviews, including a qualitative interview, a competency-based panel interview, and multiple
assessment exercises.
Qualifications

Bachelor’s Degree in Industrial Engineering, Engineering Management, Transportation, Labor
Management, Business Administration, Finance, of a related field

Demonstrated interest in transportation operations through prior work experience, areas of study,
internships, other volunteer service experience (volunteer fire fighting, emergency medical
response, facility management, transportation, etc.)
Desirable

Master’s degree

1-2 years of relevant work experience

Interest in working in “front line” operations and leading people

Interest in public service

Demonstrated problem solving and analysis skills

Able to work effectively in across organizational levels, from executives to unionized workforce

Strong presence, excellent written and oral communications skills

Proficiency with Microsoft Office Suite
How to Apply

Job Posting: To apply, please visit www.JointhePortAuthority.com click on the “apply online”
link on the upper right hand side of the page, Keyword- Operations Job ID: 25030

Deadline: The deadline to apply for the Program is Friday, May 6, 2016 at 11:59pm EST.
Instructions:

To be considered for this position you must answer the below question

Please upload your response and resume as one document in the section of the online application
that prompts you to upload your resume.

Your essay response cannot exceed 300 words.

Describe how you have used your leadership abilities to promote a positive culture in your
school or organization.
About the Port Authority of New York and New Jersey
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many
of the most important transportation and trade infrastructure assets in the country. The agency's network
of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than
550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual
economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where
the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
Compensation & Benefits
The Port Authority of New York and New Jersey offers a competitive compensation and benefits program
including health, dental, life insurance, vacation, holidays and tuition assistance.
Equal Opportunity Employer
The Port Authority of New York and New Jersey is an Equal Opportunity Employer. This solicitation is
not a guarantee of employment. Only applicants under consideration will be contacted.
This solicitation is not a guarantee of employment. Only applicants under consideration will be contacted.