CHOOSING YOUR EXTERNAL ASSESSOR
Our External Assessor organisations from our Australian Service Excellence External Assessors
Provider Panel. They are experienced in reviewing against the Australian Service Excellence
Standards.
Our External Assessors have been selected for their extensive experience in
Community Services and their developmental approach to the external
assessment. Our External Assessors agree to the Australian Service Excellence
Principles in their work practices and are ethical, fair, independent, use an
evidence-based approach to their assessment, exercise diligence and judgement
in the conduct of external assessment. Please go to the Australian Service
Excellence Standards website for the list of our approved External Assessors on
the Provider Panel. www.dcsi.sa.gov.au/ASES
You are welcome to contact any of the External Assessors on any aspect of the
Australian Service Excellence Standards and to help you choose the External
Assessor that best suits your organisation.
In choosing your external assessor, consider the following:
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Existing engagement with other quality frameworks and providers that
you may have,
Timeframes requested for External Assessment,
Availability and current workload of External Assessors,
Sector in which your organisation operates, and
Special organisation issues or requests.
Your organisation may have an existing quality provider who is also an approved
Australian Service Excellence External Assessor Provider Panel member, in
which case try to continue that relationship rather than allocate another external
assessor. If there is current mapping available between Australian Service
Excellence Standards and other quality standards, your organisation may be able
to arrange joint quality assessment.
We are unable to reimburse any costs incurred by your organisation in completing
your self-assessment workbooks and in undertaking developmental initiatives to
improve your organisation.