NMC
Guidelines
For quality assurance and cooperation
NMC sa
Gert-Noël-Straße - B-4731 Eynatten, Belgium - Tel.: +32 87 85 85 00-Fax: +32 87 85 85 11 e-mail: info@nmc.eu www.nmc.eu
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NMC-Guidelines
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Vision
We
Will continue to act as a leading international company in the development, production and
marketing of synthetic foams by proving with performances that will exite our customers and
business partners, make our employees proud and satisfy our shareholders.
We will succeed together
NMC sa
Gert-Noël-Straße - B-4731 Eynatten, Belgium - Tel.: +32 87 85 85 00-Fax: +32 87 85 85 11 e-mail: info@nmc.eu www.nmc.eu
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Our Vision
is ambitious. To live our vision means to succeed together with customers, employees,
suppliers and shareholders.
We work towards common success through our customer orientation, quality, cost control and
innovation.
We define objectives, agree actions and measure the results of our efforts.
We develop new markets and fields of application in which our products and services bring
solutions and added value to our customers.
We stand-up to the challenges, improve constantly and continue to reinforce our leading
position.
The present guidelines for quality assurance and cooperation are the basic foundations to
master the current and future challenges together, with commitment and with focus.
Hubert Bosten
Chief Executive Officer NMC group
NMC sa
Gert-Noël-Straße - B-4731 Eynatten, Belgium - Tel.: +32 87 85 85 00-Fax: +32 87 85 85 11 e-mail: info@nmc.eu www.nmc.eu
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Mission
Satisfaction
We meet expectations
Success
Wir act in a focussed and efficient way
Create
We fulfill requirements
Team Spirit
We work in teams and identify ourselves as a team
Motivation
We challenge and encourage each other
Communication
We speak with each other, to understand ourselves better
Credibility
We deserve to be trusted
Development
We face the challenges
NMC sa
Gert-Noël-Straße - B-4731 Eynatten, Belgium - Tel.: +32 87 85 85 00-Fax: +32 87 85 85 11 e-mail: info@nmc.eu www.nmc.eu
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Satisfaction
We meet expectations.

We place the customer in the centre of our actions.

We do everything to understand and fulfil the wishes of our customers.

We identify ourselves with the common objectives and can fulfil our individual
objectives at the same time.

We promote an open-minded company culture, characterized by communication and
team spirit.

We offer and value a pleasant working environment and a working place where we feel
comfortable and safe.

We offer an appropriate financial return to our shareholders because they have
invested in us and our success.
Success
We act in a focussed and efficient way.

We create added value through new benefits and application potentials of our products
and services offered at competitive prices.

We discover growth opportunities for our business partners and ourselves and pursue
them aggressively.

We increase our productivity and simplify our procedures.

We agree clearly defined objectives, think in an entrepreneurial and act in a cost
oriented way.

We understand and promote the importance oft he individual`s contributions.

We achieve business results which allo us to invest further in the future together.
NMC sa
Gert-Noël-Straße - B-4731 Eynatten, Belgium - Tel.: +32 87 85 85 00-Fax: +32 87 85 85 11 e-mail: info@nmc.eu www.nmc.eu
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Create
We fulfil requirements.

We develop innovative synthetic materials, applications and services.

We design our processes to meet our customer`s requirements.

We pursue the objective of ongoing improvement.

We take initiatives, act resolutely in a coordinated and responsible fashion.

We ensure continuous information, state clearly defined objectives, roles and
responsibilities.

We create and work in an environment in which performance pays and which leaves
room for initiative and development potential.
Team Spirit
We work in teams and identify ourselves in teams.

We promote long-term partnerships with our customers, suppliers and shareholders.

We appreciate our individuality with respect, but the higher common objective ties us
together.

We are examples to each other. We encourage each other. We learn from each other.

We practice an open dialogue: clear, structured and focussed.

We count on individual skills and capabilities and work together to resolve complex
tasks.

We show interest for each other as individuals and understand customers, suppliers and
shareholders as part of our team.
NMC sa
Gert-Noël-Straße - B-4731 Eynatten, Belgium - Tel.: +32 87 85 85 00-Fax: +32 87 85 85 11 e-mail: info@nmc.eu www.nmc.eu
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Motivation
We challenge and encourage each other.

We apply high standards and therefore delight our customers, colleagues, shareholders
and suppliers.

We develop competence, encourage performance and support each other in our tasks.

We delegate and take over responsibilities and are commited to them.

We recognize performances and communicate these.

We use constructive criticism of our customers, colleagues and shareholderst o improve
our work, products and services.

We face growing challenges with commitment and competence and measure our
success compared to these.
Communication
We speak with each other to understand ourselves better.

We listen carefully and ask questions pro-actively to understand and fulfil the wishes of
our customers and colleagues.

We speak clearly with each other and reach firm agreements in which our business
partners and colleagues can trust.

We orient our marketing and company communication on the requirements of our
customers.

We always integrate our colleagues and shareholders in the information flow.

We don`t withhold relevant information. We exchange regularly and continue to seek
information.

We accept other opinions and encourage each other with constructive criticism.
NMC sa
Gert-Noël-Straße - B-4731 Eynatten, Belgium - Tel.: +32 87 85 85 00-Fax: +32 87 85 85 11 e-mail: info@nmc.eu www.nmc.eu
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Credibility
We deserve to be trusted.

We convince because we consult in a responsible way. We keep our product and service
promises.

We work in a way as we would like others to work for us: competently, friendly and
reliably.

We reach agreements based on clear and comprehensible commitments we respect.

We are loyal towards superiors and colleagues and we support company decisions.

We have and assume responsibilities within the company, but also for the society and
environment in which we are living.

We respect and trust each other and are always honest.
Development
We face the challenges.

We will improve continually and are therefore ahead of our competitors.

We reduce the development cycle time for new products and services and thereby
create room for increased innovation.

We develop ne wand efficient production technologies allowing us to offer our quality at
an optimal price.

We will continue to extend our international leading market position in areas in which
we can create added value.

We work towards common and continued success and further develop our competence
through personal development.

We align our strategy and development opportunities with our shareholders.
NMC sa
Gert-Noël-Straße - B-4731 Eynatten, Belgium - Tel.: +32 87 85 85 00-Fax: +32 87 85 85 11 e-mail: info@nmc.eu www.nmc.eu
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