Improve Productivity
Through Application Life Cycle Management
Serena TeamTrack Benefits
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Enforces your best practices
Serena TeamTrack Enhances Work Efficiencies Across the Enterprise
Effectively managing the people and information involved in business is one of the most
challenging tasks in today’s competitive environment. Serena® TeamTrack® helps companies
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Delivers consistent,
repeatable processes
rapidly automate their business processes, manage issues throughout the entire project life
cycle, and facilitate collaboration with all stakeholders across the enterprise and beyond.
Adapts to your life cycle
strategies
Serena TeamTrack is a Web-architected, secure, and highly configurable enterprise-class
Improves collaboration and
information sharing
accountability and enhanced communication. By eliminating variables that can throw processes
Reduces costs and shortens
development cycles
solution that increases work efficiencies through process enforcement with ownership,
off track, Serena TeamTrack removes the risk of issues falling through the cracks and creates
success across the enterprise. Its leading-edge issue and request management technology
allows Serena TeamTrack users to synchronize business and technology goals, cut costs,
improve time-to-market, and achieve higher ROI enterprise-wide.
Serena TeamTrack
“Request and issue tracking
functionality is a natural
and powerful complement
to software change and
configuration management
solutions. Serena ChangeMan
and TeamTrack have a natural
synergy, that when combined,
significantly extend the breadth
of Serena’s software life cycle
management capabilities.”
– Dick Heiman,
Research Director, IDC
Serena TeamTrack is built on the Web, making it light on the wire and easy to install
and maintain. It is accessible by users anytime, anywhere. It is fully configurable, so you
can create workflows, user relationships, authorizations and reporting that work the
way you work.
Requirements
Gathering
Services, Support &
Maintenance
Requirements
Management
Production
Serena
TeamTrack
Testing
Project
Management
Prototype
Design
Document
Management
Industry Leaders
Look to Serena TeamTrack
Managed Objects Puts Growth on Right Track
Managed Objects, developer of Formula,® a market-leading
business service management software, needed a new solution
that could track how customer service requests were processed
throughout the application life cycle. The company’s rapid growth demanded a solution with the
tools and scalability to effectively address both customer needs and internal requirements,
according to David Lee, Head of Technical Operations. Serena TeamTrack gave Managed
“With the TeamTrack platform,
we have the functionality
we need for an integrated
support and development
tracking system all in one.”
– David Lee
Head of Technical Operations
Managed Objects
Objects the broad range of capabilities it needed, including notification, escalations,
technology-enforced workflow, personalized home pages and extensive reporting.
“It was important for us to integrate customers’ enhancement requests into Formula’s
product life cycle,” says Joseph Monteil, Managed Objects’ vice president, research
and development. “That way, all of our customers can quickly benefit from the work
we do for even one customer. [TeamTrack] enables us to tie customer needs to product
development in real time.” TeamTrack has also given Managed Objects the functionality it
needs for an integrated support and development tracking system. Monteil credits TeamTrack
with greatly enhancing the company’s support offerings. “By implementing TeamTrack, we’re
making a clear statement that Managed Objects is committed to ensuring our customers’
complete satisfaction by tracking the critical details of our development and support processes.
And that’s a major factor in our long-term market success.”
Process Makes the Manufacturer
When a large Silicon Valley manufacturer was looking for a way to pass its ISO9000 audit,
it realized that some serious process definition and enforcement—and the tools to support
them—were required. The company turned to Serena TeamTrack. It found that TeamTrack
enables collaboration among users for constant ownership and accountability, allowing them
to achieve the highest degree of quality in all areas of their product line.
Now the manufacturer employs 16,000 Serena TeamTrack users who implement it to request
hardware or software changes from anywhere in the world, allowing unprecedented collaboration
on complex product development. TeamTrack acts as a primary process engine underlying a
global product change portal, which manages intricate tasks related to hardware product design,
software development, and product life cycle management. And after a product launch, TeamTrack
is used to report customer feedback directly into the development cycle to improve the quality in
future products and versions.
With TeamTrack, the company now passes its audits with ease, due to strong process enforcement
and detailed audit trail and reporting capabilities in the product. But perhaps more importantly,
TeamTrack plays a crucial role in helping the company deliver complex new products to market
on time and on budget, directly impacting the company's bottom line.
Serena TeamTrack:
Process-Centric Change Management for Collaboration
Across Companies and Across the Globe
Easy to Configure
Its out-of-the-box solution makes Serena TeamTrack easy to design, easy to use, and
easy to administer. Figure 1 shows how the TeamTrack Administrator allows you to create
and maintain the underlying structure of your TeamTrack solution, while the built-in
Graphical Workflow Editor lets you lets you map every
step in the workflow of your projects without the need
for a database administrator or developer.
Figure 1: Each TeamTrack
user has a configurable
Management Dashboard
home page for every
Serena TeamTrack provides management with full access
TeamTrack solution.
to activity and resource status through comprehensive
Here the manager sees
reports and charts. It delivers up-to-the-minute information
issues he owns, as well
on time-sensitive issues such as the number of outstanding
as the assigned workload
critical bugs, time needed to fix them and projected release
for his engineers across
dates (Figure 2). It improves organizational efficiency by
all projects.
providing information on the issues each developer is
working on, whether priorities are being met and
resources optimally deployed, and much more.
Figure 2: This user sees a series of
TeamTrack reports in a Management
Dashboard Portal view. This view
provides a quick status report
of projects across the enterprise.
Tabular reports can display values
above a specified threshold in color.
Drill-down links in reports allow
the user to click and see details.
Anytime, Anywhere Accessibility
Serena TeamTrack’s Web-based architecture provides authorized users with complete functionality
over the Web. Serena TeamTrack uses today’s interconnected corporate environment to full
advantage by coordinating notifications, approvals and information transfer among developers,
testers, analysts and managers, and in delivering the information needed for fast, clear-cut
decision making.
Serena TeamTrack:
Best of Breed Solution
Serena TeamTrack +
Serena ChangeMan DS:
Integrated Process, Request
and Change Management
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Links Serena ChangeMan DS
objects and packages with
Serena TeamTrack requests
Records objects and packages,
user and action information
in Serena TeamTrack for each
object checked in
Powerful Workflow Engine
Serena TeamTrack solutions help you build and deploy integrated business processes that
extend to all stakeholders, including departmental users, customers, suppliers and business
partners. Serena TeamTrack uses a robust, multi-level hierarchical workflow engine (Figure 3)
to link the overall business processes with the processes of the individual departments or
functional groups. It provides all users with a role-based view of their responsibilities, assuring
that all navigation and transactions are consistent with job function. It improves developer
productivity by organizing information, prioritizing work assignments, and allowing them to
use the tools they prefer.
Fosters collaboration between
departments
Figure 3: The power of the TeamTrack Graphical
Workflow Editor is in its simplicity. In the TeamTrack
Ensures advancement through
the product life cycle and
adherence to best practices
Administrator shown at left, you drag and drop
squares, connect them with arrows and create
a self-documenting process that guarantees
repeatability. At each state in the process,
the user displays the appropriate information
for each role, so the right information is always
shown to the right people at the right time.
Serena ChangeMan and Serena TeamTrack Integration
The functionality of Serena TeamTrack is greatly enhanced by its tight integration with Serena®
www.serena.com
ChangeMan® DS. Using these products together, developers can associate ChangeMan DS
software code changes with a TeamTrack request, and automatically record that operation
in TeamTrack. The products allow developers to share information and enforce controls such
as approval tracking and code promotion.
Serena Software—A Trusted Partner
Serena is dedicated to providing superior value and exceeding customer standards. With more
than 20 years of experience bringing innovative products to market, and more than 3600
customer sites, Serena has a proven track record of growth, profitability and stability, enabling
continuous investments in new products and innovative solutions. For more information on
how our products can improve your profitability, visit our Web site at www.serena.com,
or write us at info@serena.com.
Serena, ChangeMan and TeamTrack are registered trademarks of SERENA Software, Inc. All other products
or company names are used for identification purposes only, and may be trademarks of their respective owners.
All Rights Reserved. Copyright © 2003, SERENA Software, Inc.
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