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Training Guide
C3 —Cooper Customer Center
Order Status and Tracking
Price and Availability
www.CooperC3.com
All Cooper logos are valuable trademarks of Cooper Industries in the U.S. and other countries. You are not permitted to use Cooper trademarks without the prior written consent of Cooper Industries.
Table of Contents—C3 Cooper Customer Center
1
System Overview
Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Divisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting Started & Log In. . . . . . . . . . . . . . . . . . . . . 2
Log In Page
Log In Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
New User Set Up . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Home Page
Customer Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Navigation Tools
Logs user into the system
Manage Account. . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Sends user information to the system
Order Status & Tracking
Search for an Order . . . . . . . . . . . . . . . . . . . . . . . . 7
Select/Change Your Account Number. . . . . . . . . . 8
Takes user back to the previous page
Closes the active window
Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Order Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sends information on the page to
an email address
Shipping Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Advanced Order Search . . . . . . . . . . . . . . . . . . . . 12
Price & Availability
Product Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Product Details . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Advanced Product Search . . . . . . . . . . . . . . . . . . 15
Appendix
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16–18
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19–20
Prints information on the page
Takes user to the next line item displayed from
the previous page detail
Retrieves last 15 orders regardless
of account
Uses input criteria to retrieve information
regarding specific select product criteria
Clears the information you have entered
Identifies necessary input criteria to execute a
search—allows for a wildcard evaluation
Sort results in descending order
(900, 800, 700, 600…or…Z, Y, X, W)
Sort results in ascending order
(100, 200, 300…or…A, B, C, D)
Choose the results you would like to view on
one page—the scroll bar will allow you to
review selection
Drop down box allows you to choose from
list of options, select the one you want
www.CooperC3.com
2
System Overview—Benefits, Requirements, Divisions, Getting Started
Benefits of Enhanced C3
Getting Started & Log In
Easy to Navigate
Step 1: Getting Started on C3 - Cooper Customer Center
• The system is intuitive and user friendly
Simple to Use
• Single sign-on to review all affiliated
Cooper Connection businesses
Faster
• Fewer clicks and less time to retrieve data
Real-Time Data
• Data is transparent and instantaneous
Common Look and Feel
• Provide common experience & output
Improved Data Accuracy
• Useful information and a commitment to
provide on-going enhancements
System Requirements
Browser: Microsoft Internet Explorer 5.5 or higher
Netscape browsers are not supported at this time, however FireFox
1.5 (or higher) is supported on Microsoft Windows XP (or higher)
operating systems
Option 1: Go to www.CooperC3.com and log in with your
current User ID & Password
Option 2: Go to www.CooperIndustries.com and click on
Customer Service and select Cooper Customer
Center to log in with your current User ID &
Password
Option 3: To access C3 from a Cooper division website,
simply navigate to the Customer Service option
and click on Cooper Customer Center to log in
Step 2: Log In
Current User: Enter User ID & Password—
Your User ID & Password will not change
OR
New User: Request a User ID & Password
• From www.CooperC3.com click Request ID and Password
• Complete the User Log in Request Form
• Allow 3–5 business days for complete account set up.
• Details regarding your User ID and Password
will be sent to your email from
C3HelpCenter@CooperIndustries.com
Display Settings: Recommended minimum 1024 x 768 pixels
monitor resolution for best results
Operating System: Microsoft Windows XP or higher
C3 Divisions
The enhanced portal supports only these listed Cooper Divisions:
Cooper B-Line, Cooper Bussmann, Cooper Crouse-Hinds, Cooper
Lighting, Cooper Power Systems, and Cooper Wiring Devices.
(It does not support Hand Tools, Power Tools, Menvier, Wheelock,
Bussmann UK, WPI, Novitas, Cannon, RSA, Corelite, Cooper LED
& Shaper, Ametrix, Lumiere, or Neo-ray)
Contact Us with questions or feedback at (877) 995-5955
C3—Cooper Customer Center
System Overview—Log In Options
Log In:*
• Existing users log in using your current
User ID and Password
• If you have multiple user IDs contact
us to consolidate your profile at
C3HelpCenter@CooperIndustries.com
or call (877) 995-5955
About C3:
• Find out more About C3 and how it can
benefit your business
• You can also find the latest marketing material and
training documents to help your business begin
using the C3 today
Requirements:
• View recommended Browser, Display Settings and
Operating System requirements to effectively execute
C3 – Cooper Customer Center
FAQs:
• Frequently Asked Questions provide quick and
helpful information
*Required Input Field
www.CooperC3.com
3
Customer Log In:*
(details on page 5)
• Enter your existing user ID, password and
click Log In to get started
Forgot your User ID/password?
• Click Forgot your User ID/password?
if you have forgotten your user name or password,
provide your email address to
have your log in information sent to you
right away, expect a message from
C3HelpCenter@CooperIndustries.com.
Questions or Feedback?
• Contact us at C3HelpCenter@CooperIndustries.com
or call (877) 995-5955
New Users?
• Click Request ID and password to access our account
set up form (details on page 4)
4
Log In Page—New User Set Up
New User? > Log In Request
(from page 3)
User Log In Request:
• Click Request ID and password to access the account
set up form found on the Log In field located at
www.CooperC3.com
• Complete all fields listed above to request a
User ID & Password
User Information:*
• Enter your user information to ensure secure access is
provided to you via email
Account Information:*
• Request access for division(s) you currently do
business with today
• Click Submit, and allow 3–5 business days for
complete account set up & secure access
Note: Details for your secure User ID & Password will be
sent to your email from the following email address:
C3HelpCenter@CooperIndustries.com
*Required Input Field
C3—Cooper Customer Center
Home Page—Customer Log In
5
Log In Page > Home
(from page 3)
Log Off:
• To exit C3, select Log Off and you will be prompted
to accept via a pop-up message
Manage Account:
• Manage your account and update your information
(details on page 6)
Help:
• View step by step instructions on-line to learn
how to use the C3 site
• Type in key words to search for information
regarding specific fields
Home:
• Navigate back to the home page & review
About C3, Requirements & FAQ details
Online Transactions > Order Status & Tracking:
• Select to obtain the status and tracking details of
your orders (details on page 7)
Online Transactions > Price & Availability:
• Select to obtain customer net pricing and real-time
product availability (details on page 13)
Quick Search:
• Search for your most recent 15 orders across all
divisions regardless of division or account number
(details on page 7)
Visit our Division Sites:
• Click to get the latest on Cooper marketing and
training by selecting our division websites
• Find all of the information previously located on
the old Cooper Customer Center home page
www.CooperC3.com
6
Home Page—Manage Account
Home Page > Manage Account
(from page 5)
Manage Account:
• Cooper Division, Distributor & Branch assigned
Administrators control the Customer Accounts
within the Cooper Customer Center portal
• Administrative Users can add accounts, deactivate
accounts as well as specify which users can access
each Customer’s Account information
Administrator:
• Create new IDs, modify existing user profiles or
deactivate users who no longer need access
• Reset/change passwords for your users and
check log in information
Edit My Profile:
• Manage your specific account profile
• Change your password and update your
account information
C3—Cooper Customer Center
Order Status & Tracking—Order Search
7
Home Page > Order Status and Tracking
(from page 5)
Customer Account #:
Search by PO # or Order #:
• A maximum of 20 accounts will automatically
populate in the drop down box
• An account # is not required to search by PO #
or Order #
• If your account does not appear & you know the
Ship To account you want to access, then enter
the account # in the Customer Account # field
and select Change
• An exact search is required therefore you must
enter the complete PO # or Order #
Select/Change Account Number:
• If your account does not appear click
Select/Change Account # (details on page 8)
Quick Order Search:
• Search for your most recent 15 orders across all
divisions regardless of division or account number
(Option: selecting an account in the drop down will
narrow down the search)
• View orders quickly when you don’t have the PO #
or Account # on hand (details on page 9)
Search by Status:
• Select an account*
• Select a division
• Choose to search by status or date range (extending
the time frame for searches will increase the time it
takes to pull back results)
Advanced Order Search:
• Search orders by additional criteria like brand,
catalog #, UPC #, material ID & location
(details on page 12)
Reset:
• Clear your information and start again with
new search criteria
*Required Input Field
www.CooperC3.com
8
Order Status & Tracking—Select/Change Account Number
Order Status & Tracking >
Select/Change Account #
(from page 7)
Step 1: Select Division:*
• Select the Cooper Division associated with
your account
Step 2: Select Specific Criteria:*
Choose the Account #:
• Select the account you want to access
• This account will appear in your customer account
drop down box
• Enter your account information and
select Search
– A minimum of one field is required
• A list of accounts matching your search criteria will
appear on the right side of the page
• Sort by Customer Name or Account # in ascending
or descending order, look for the arrows to activate
*Required Input Field
C3—Cooper Customer Center
Order Status & Tracking—Search Results
9
Order Status & Tracking > Order Search >
Search Results
(from page 7)
Navigation & Detail Page History:
• Forgot something, simply navigate back and forth
by clicking on your preferred field
Last Ship Date:
• Displays the most recent shipment date on the PO
(Option: each field can be sorted in ascending or
descending)
Search Results:
• Search results display information regarding the
PO Line #, Customer PO #, Cooper Order #,
Division, Ship To Name, Ship To Location,
Order Date, Last Ship Date, Status and Total
• The search results fields have the option to be sorted
in ascending or descending order, look for the arrows
Total:
• View Total PO Price calculated for each order listed
Rows per Page:
• Designates how many search results (rows) display
on a page, increasing the displayed rows per page
will reduce the amount of page numbers for review
“You Searched for”:
• Displays your search inputs from the previous page
Customer PO #:
• Select the Customer PO # link to view detailed
information on each order (details on page 10)
Page Numbers:
• To scroll to more pages within the search criteria
found, select the numbered links
Hide Pricing:
• Turns off pricing before generating an email
or print copy
Email/Print:
*Required Input Field
www.CooperC3.com
• All search results will be included when selecting
the email or print option
10
Order Status & Tracking—Order Detail
Order Status & Tracking > Order Search >
Search Results > Order Detail
(from page 9)
Order Detail:
• Header details from the previous page are listed with
the corresponding Sold To and Ship To details
• Order Detail displays information regarding the PO
Line #:
• Click the link to obtain more details regarding
Route & Shipping Information by line item
(details on page 11)
• If a partial quantity for a line item (#) is available and
released for shipment then the system will create two
affiliated lines in order to track the remaining quantity
– Example: You ordered 100 widgets, 90 were
shipped on 1/1 and 10 were shipped on 1/2.
It will appear as line item 1a and 1b
Ship #:
• Ship # correlates with tracking number associated
with each line item
• This information can be sorted to determine
which product(s) shipped together under a specific
tracking number
– Example: Lines 1,2,3 of PO # 111111 ship
together 1/1 on truck 1= Ship # 1 is assigned.
Lines 4 & 5 of PO # 111111 ship together on 1/2
on truck 2 = Ship # 2 is assigned
Ship Dates:
• Original Estimated Ship date—Original date an
item was estimated to ship from a Cooper facility
• Current Estimated Ship date—Date the product
is currently planned to ship from Cooper facility
• Ship Date—Date product shipped from a specific
Cooper location
Ship From/Packing List #:
• Displays the ship from city and state of each
line item as well as the packing list #
Carrier Name & Contact #:
• Displays carrier’s website and customer
service phone #
Tracking #:
• Displays Tracking # detail for each line item,
click on the link for shipping information; not
all carriers provide online tracking
C3—Cooper Customer Center
Order Status & Tracking—Shipping Detail
Order Status & Tracking > Order Search >
Search Results > Order Detail >
Shipping Detail
(from page 10)
Route #:
• Utilized to identify route information by line #
(coordinates with the route detail)
• Each line item shipping to the same location
will be assigned the same route #
Route Detail:
• Provides the detail Ship From and Ship To
location by route #
www.CooperC3.com
Ship From:
• Location order is shipping from
Ship To:
• Location order will be shipped to
Previous/Next Ship #:
• Takes user to the previous/next line item
displayed from the previous page detail
11
12
Order Status & Tracking—Advanced Order Search
Order Status & Tracking > Order Search >
Advanced Order Search
(from page 7)
• Division:* Select a Division
• UPC #: Universal Product Code # must be an
exact match—this detail can be found for all
products except for Power Systems
• Order Status: Choose to search & display
All, Open, Shipped or Cancelled Orders
• Brand: Narrow your search by selecting the
division brand
• Order Status by Date: Dates default to 30 days from
the current date of review
• Catalog #: Enter a specific catalog # to detail
your search
Step 1: Select Basic Criteria
– This field can be adjusted to meet the users
needs—time of search results can be impacted
based on the duration or time reviewed
Step 2:* Select Specific Criteria
• Customer PO #: Enter the Customer PO #,
an exact match is required
• Reference #: Used for Power Systems only as a
project tracking # associated with the PO #
• Cooper Order #: Enter the Cooper Order #, an
exact match is required
– Notice the Product Search feature which
will pull up a list of products to select
• Material ID #: Cooper SAP system assigned number,
associated with Catalog #s. This information can be a
partial search, use the icon to find an exact match
• Location: Use Ship To or Sold To in order to search
associated orders by location
– Details regarding either of the following are
required: customer name, city & state
Reset: Use this to clear & restart your search criteria
*Required Input Field
C3—Cooper Customer Center
Price & Availability—Product Search
13
Price & Availability > Product Search
(from page 5)
From the Home screen, select Online Transaction—
Price & Availability
Search:
Step 1: Select Division:*
Catalog Description:
• Select Division from drop down box and enter
the Catalog #
Step 2: Search for a Product:
• Quantity: Provide the total units you require, a
minimum order quantity may default
• Catalog #:* This field is a partial search that
requires a minimum of 3 characters
– Details will return in the closest alpha-numeric
order and will provide the ability to sort in
ascending & descending order
• Exact Match: Allows for a specific search and will
not display options in alpha-numeric order
– By selecting exact match the search button will
change to Add to List, click to add to the list below
*Required Input Field
www.CooperC3.com
• Select Search, results will display below
• Select the Catalog Description link to view more
information on the product (details on page 14)
Product Availability:
• This will populate Quantity Available, Scheduled
Replenishment or Lead Time contingent
upon inventory
Delete:
• Removes a selection from the list, choose
Select All and hit Delete to confirm
Advanced Product Search:
• Product Search by additional criteria such as
catalog #, UPC, order #, etc.
(details on page 15)
14
Price & Availability—Product Details
Price & Availability > Product Search >
Product Detail
(from page 13)
Product Availability
• Shipping Location: Represents the stocking and ship
from facility
• Quantity Available: Displays the location and quantity
available in inventory for purchase
– Not guaranteed unless an order is placed &
confirmed with the affiliated Cooper business
• Scheduled Replenishment Quantity & Date:
Provides the quantity and date a product is scheduled
to be in stock at a specific Cooper location
• Lead Time: Amount of time from order date to have
material available to ship if there is no ‘Quantity
Available’ and no ‘Scheduled Replenishment’
Pricing Information
• Price: Base published price without any discounts
(known also as List or Book Price)
• Net Customer Price: Customer specific into stock
price with all known discounts applied, not to include
any SPA at order entry or Ship & Debits
• Stock Discounts: Percentage off price
• UOM: The unit of measure associated with a
specific product
• Service Delivery Code: Promise Program information
regarding Lead-Time, Replenishment and Return
Policy Information (B-Line only)
Product Information
• View UPC #, Standard Pack Quantity,
Minimum Order Quantity, Cut Sheet Information
and Weights & Measures
Contact Us
• Select the Contact Us link to obtain a customer
service or sales agent contact information to discuss
alternate solutions
C3—Cooper Customer Center
Price & Availability—Advanced Product Search
15
Price & Availability > Product Search >
Advanced Product Search
(from page 13)
Advanced Product Search:
• Select Division:* Use the drop down box to narrow
your search
• Ship To Zip Code: Required for Lighting only
Alternative Search Criteria:
• Quantity: Provide the total units you require
– Minimum order quantity is located in the
product information (if applicable)
• Brand: Narrow your search by selecting the
division brand
Select from a Drop Down Menu:*
• Material ID #: Information must be an exact match,
this is an internal identification number associated
with a Cooper catalog #
• UPC #: Universal Product Code # must be an exact
match—this detail can be found for all products
except for Power Systems
• Catalog #: Enter a specific catalog # to detail
your search
• Cross Ref: Used for EDI customers who send their
own buyer part or SKU via EDI
– This option allows customers to enter the buyer
part or SKU and the Cooper number will populate
*Required Input Field
www.CooperC3.com
16
Appendix—Definitions
Term
Definition
Account Number
Customer number.
Advanced Account Search
Search orders by additional criteria like brand, catalogue #, UPC #, material ID & location.
Advanced Product Search
Product Search by additional criteria like catalogue number, UPC, order number, etc.
Brand Name
Business specific brand names which identify product groups.
Carrier Name
Name of the freight provider.
Carrier Phone #
Freight provider customer service 1-800 contact number.
Carton Weight
Carton weight will include the weight of the unit combined with the weight of the
packaging material.
Case Weight
Case weight will include the weight of a specified number of cartons and will include the
unit and weight of the packaging material of both the case and carton/s.
Catalog Description
Cooper specific catalog description.
Catalog Number
Material identification found in the catalog.
Cooper Division
A division is listed as either Cooper B-Line, Cooper Bussmann, Cooper Crouse-Hinds,
Cooper Lighting, Cooper Power Systems, Cooper Wiring Devices.
Cooper Order Number
Order number generated by Cooper and assigned to the Customer Purchase Order.
Cross Reference Number
For EDI customers who send their own buyer part or SKU via EDI. This option allows the
customer to enter that buyer part or SKU and the Cooper number will populate.
Current Estimated Ship Date
Date that the product is currently planned to ship from Cooper facility.
Customer Account – Name/Location
Provides account details regarding customer specific assigned account number,
business name and address.
Customer Demand
Cooper Lighting only. Existing customer demand for a specific item.
Customer Net Price
Customer specific into stock price with all known discounts applied not to include
any SPA at order entry or Ship & Debits.
Customer PO Number
Customer purchase order number used to place an order with Cooper.
Delete
Field allows a user to remove items from a pre-populated list.
Each Weight
Each weight will include the weight of the unit and box.
Freight Terms
Term of shipment determined by Cooper and the customer.
Hide Pricing
Turns off pricing before generating an email or print copy.
Last Ship Date
Most recent shipment date on a purchase orders.
Lead Time
Time from order date to have material available to ship if there is no ‘Quantity Available’
and no ‘Scheduled Replenishment’.
Line Number
The item number associated with the PO if it exists otherwise SAP generated number.
Split shipments creates partial line number.
Material ID
Cooper SAP system assigned number, associated with Catalog numbers.
Minimum Order Qty
Minimum purchase quantity required to place an order.
Net Ext Price
Customer specific into stock price with all known discounts applied multiplied by the quantity
entered by the customer.
C3—Cooper Customer Center
Appendix—Definitions
17
Term
Definition
Next Line Button
Skips to the next line item without going back to the previous page to select.
Non-Stock
Indicates an item is not stocked in a specific Cooper facility.
Order Date
Date a customer order was entered into the system at a Cooper Division.
Order Quantity
The amount of product that a customer has ordered or is considering to purchase.
Order To and From Dates
Select a date range to view orders. Auto-populates 1 month time frame dating back
from the current date.
Order Total
Total Purchase Order Cost minus freight.
Original Estimated Ship Date
The original date an item was estimated to ship from a Cooper facility.
Pack Weight
Pack weight will include the weight of the unit combined with the weight of the packaging
material. This is another alternate to a carton weight.
Packing List
Order manifest—developed by shipping location and provides details on items sent from the
manufacturer. C3 displays the packing list number.
Pallet Weight
Pallet weight is the total weight of the packaged units combine on a pallet.
The pallet weight is included.
Price
Base published price without any discounts (known also as List or Book Price.)
Price Per
Quantity that price is associated with.
Product Availability
This will populate Quantity Available, Scheduled Replenishment or Lead Time contingent
upon inventory.
Product Cut Sheet Info
Link to cut sheets details that provides catalog enriched data on the divisions web site.
Quantity Available
Quantity of product that is available to order at a specific Cooper location.
Quick Search
Finds the last 15 orders placed within the last 3 months. This covers all Cooper divisions and
account numbers associated with user.
Reference Number
Cooper Power Systems—associated with the Purchase Order Number and is used to specify
tracking for a project order.
Scheduled Replenishment
Quantity & Date
Provides the quantity and date that a product is scheduled to be in stock at a specific
Cooper location.
Sellable Product
Items available to place an order.
Service Delivery Code
Cooper B-Line—Promise Program information regarding Lead-Time, Replenishment
and Return Policy Information.
Ship Date
Date product shipped from a specific Cooper location.
Ship From – Name & Location
Ship From location by line item on a Purchase Order.
Ship Method
Shipping detail by order, provided prior to the shipment and linked directly to carrier
detail information.
Ship To – Name & Location
Ship To location by Purchase Order includes customer name and ship to address details.
Shipped Quantity
Total pieces shipped per line item.
Shipping Location
Cooper location that material can ship from.
Sold-To
Cooper customer account that the product has been sold to.
Standard Package Quantity
Specific quantity of units packaged and sold as one (1) product for a specific price.
www.CooperC3.com
18
Appendix—Definitions
Term
Definition
Status
Current progress of a Purchase Order, listed as Open, Shipped or Cancelled.
Stock
Indicates an item is stocked in a specific Cooper facility.
Stock Discount (%)
Percentage off price.
Tracking # – Link
Linked to carrier web site tracking information when available (limited delivery services
provide this detail).
Type (Mark)
Customer identifier for product placement.
UOM
Unit of Measure.
UPC Number
Universal Product Code Number.
Zip Code
Specific to the account Sold To.
C3—Cooper Customer Center
FAQs—C3
Contact Us
Email: C3HelpCenter@CooperIndustries.com
Phone: (877) 995-5955
Getting Started
Can I use my existing User ID & Password ?
Yes, your User ID & Password will not change if you
already use the site.
If I want to sign up for C3 (Cooper Customer Center),
how do I get access?
Go to www.CooperC3.com. Select the Request ID and
Password link. This will bring you to a form to complete
and submit. Once the request has been processed,
C3 will email your User ID & Password.
What if I forget my user ID or password?
Go to www.CooperC3.com and select Forgot Your User ID/
Password?. Enter your email address and your account
information will be sent to you.
How do I reset my password?
Log into C3 and select Manage Account then
Edit My Profile. Select Update My Information and
click Change Password.
Are separate User ID & Passwords required for each
Cooper division?
No, you can access all of your Cooper divisions with one
User ID & Password.
I work with multiple divisions, do I need to fill out the form
for each division?
No, simply select the divisions you currently conduct
business with today.
How long does it take to get access once I submit the form?
The average turnaround time is 2–3 business days. Expect
an email from C3HelpCenter@CooperIndustries.com.
Can everyone in my office use the same User ID
& Password?
No, for security reasons we require each individual to
have his/her own User ID & Password.
My User ID & Password are not working?
User IDs and passwords are case sensitive and must
be typed exactly as received in the email from C3.
If you are still experiencing issues, contact us at
C3HelpCenter@CooperIndustries.com or call (877) 995-5955.
www.CooperC3.com
19
Cooper Divisions
What divisions are currently supported on C3?
The enhanced portal supports only these listed Cooper
Divisions: Cooper B-Line, Cooper Bussmann, Cooper
Crouse-Hinds, Cooper Lighting, Cooper Power Systems,
and Cooper Wiring Devices. (It does not support Hand Tools,
Power Tools, Menvier, Wheelock, Bussmann UK, WPI,
Novitas, Cannon, RSA, Corelite, Cooper LED & Shaper,
Ametrix, Lumiere, or Neo-ray)
Feedback
How can I make recommendations or comments on
improving/enhancing the site?
Click on the Contact Us link after logging in or email
C3HelpCenter@CooperIndustries.com and send us your
suggestions. We appreciate your honest feedback about
the site.
System Requirements
Browser: Microsoft Internet Explorer 5.5 or higher. Netscape
browsers are not supported at this time, however FireFox 1.5
(or higher) is supported on Microsoft Windows XP (or higher)
operating systems.
Display Settings: Recommended minimum 1024 x 768 pixels
monitor resolution for best results
Operating System: Microsoft Windows XP or higher
Technical Assistance
Why are no results displaying when I search for a part number
in the inventory section?
Make sure the part number is valid. You must input at least
three characters to perform a search. The system does not
require dashes or slashes.
Is the information on the site the same as Customer
Service provides?
Yes, the data is pulled from the same system used by
Customer Service. Information available on C3 is intended
to answer the most common inquiries.
I think I’m doing everything correctly, but no information
appears when I perform a transaction?
Log off and log back in to reset your account. If this
does not work, it may be your computer settings.
For technical assistance, contact C3 at
C3HelpCenter@CooperIndustries.com or call (877) 995-5955.
20
FAQs—C3
Can I speed up access to C3 and reduce the number of times
the security box pops up?
Try adding http://www.CooperC3.com to your trusted sites
within Internet Explorer. To do this, open the browser and then
go to the top menu and click on: ‘Tools’ – ‘Internet Options’.
Next, click the ‘Security’ tab then click the ‘Trusted Sites’
green icon.
Click the ‘Sites…’ button just below the icons and then type
in: https://www.CooperC3.com to the box that says ‘Add this
Web site...’ (make sure you type in https not just http).
Finally, click ‘Add’ then OK to all the remaining windows.
Close all Internet Explorer browser windows and the process
is complete.
Training
Do you have a training guide available for using the new
C3 site?
Yes. Go to the Log In page, click on About Us and download
our training manual for your reference.
C3—Cooper Customer Center
Need assistance?
email:
C3HelpCenter@CooperIndustries.com
Toll Free:
1.877.995.5955
Cooper Customer Center is a trademark of Cooper Industries, Inc.
©2007 Cooper Industries, Inc.
www.CooperC3.com
Cooper Industries, Ltd.
600 Travis, Ste. 5600
Houston, TX 77002-1001
P: 713-209-8400
www.cooperindustries.com
C3002
Printed in USA