C•CURE®
iSTAR Pro
Installation and Configuration Guide
REVISION G6
70 Westview Street
Lexington, MA 02421
http://www.swhouse.com
Fax: 781-466-9550
Phone: 781-466-6660
C•CURE® and Software House® are registered trademarks of Tyco International Ltd. and its
Respective Companies.
Certain Product names mentioned herein may be trade names and/or registered trademarks
of other companies. Information about other products furnished by Software House is
believed to be accurate. However, no responsibility is assumed by Software House for the use
of these products, or for an infringement of rights of the other companies that may result from
their use.
C•CURE 800-8000 / C•CURE 9000
Document Number: UM-063
Revision Number: G6
Release Date: February 2010
This manual is proprietary information of Software House. Unauthorized reproduction of any
portion of this manual is prohibited. The material in this manual is for information purposes
only. It is subject to change without notice. Software House assumes no responsibility for
incorrect information this manual may contain.
Copyright © 2009-2010 by Tyco International Ltd. and its respective companies.
All rights reserved.
T a b l e o f C o n te n ts
Preface
How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
UL Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
FCC Class A Digital Device Limitations . . . . . . . . . . . . . . . . . . xiv
FCC Class B Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Canadian Radio Emissions Requirements . . . . . . . . . . . . . . . . . . xv
CE Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Power Supply Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Chapter 1
Introducing iSTAR Pro
iSTAR Pro Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Network, Dialup, and Serial Connections . . . . . . . . . . . . . . . . . . . . 1-2
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
C•CURE Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Backward Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Typical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
The General Controller Module (GCM) . . . . . . . . . . . . . . . . . . .1-8
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
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Contents
GCM Photograph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
GGM Components Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
The Access Controller Module (ACM) . . . . . . . . . . . . . . . . . . .1-12
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
ACM Components Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
ACM Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
ACM Capacities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
Modules that Interface with iSTAR Pro . . . . . . . . . . . . . . . . . .1-16
Connecting Security Devices to the ACM. . . . . . . . . . . . . . . . .1-17
Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
iSTAR Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19
iSTAR Configuration Utility (ICU). . . . . . . . . . . . . . . . . . . . . . . . 1-19
iSTAR Web-Based Diagnostic Utility. . . . . . . . . . . . . . . . . . . . . . 1-20
Chapter 2
iSTAR Pro Topology
iSTAR Pro Network Topology . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Lan and Wan Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Gateways and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
IP Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Using NetBIOS and Fully Qualified Domain Names . . . . . . . . . . . 2-4
Cluster Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Master and Member Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Single Master and Alternate Master Configurations . . . . . . . . . .2-6
Single Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Alternate Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Communication Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
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The Primary Communications Path. . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Maintaining Cluster Communication. . . . . . . . . . . . . . . . . . . . 2-10
Single Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Alternate Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Communication Between Members and Master . . . . . . . . . . . . . . 2-12
Choosing Controllers for the Cluster . . . . . . . . . . . . . . . . . . . . 2-13
Planning the Communication Path. . . . . . . . . . . . . . . . . . . . . . 2-14
Planning Primary Communications. . . . . . . . . . . . . . . . . . . . . . . . 2-14
Planning Secondary Communications. . . . . . . . . . . . . . . . . . . . . . 2-15
Chapter 3
Site Requirements
Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Equipment Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Site Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Host System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
iSTAR Pro Cabinet Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Host Communication Baud Rate Requirements . . . . . . . . . . . . . . . 3-5
Modem and Phone Line Requirements . . . . . . . . . . . . . . . . . . . . . . 3-5
Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Ethernet Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Wiring Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Avoiding Card Misreads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
RS-232 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Grounding Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Chapter 4
Hardware Installation
Installation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
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Contents
Mounting the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Static Electricity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Installing Flash Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Installing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Connecting to the Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Primary and Secondary Connections . . . . . . . . . . . . . . . . . . . . . . . 4-10
Connecting to the Host via the Network . . . . . . . . . . . . . . . . . . . . 4-10
Connecting to the Host using RS-232 . . . . . . . . . . . . . . . . . . . . . . 4-12
Connecting to the Host via Modem . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Low Battery, Power Fail and Tamper Inputs. . . . . . . . . . . . . . .4-19
Connecting Inputs to P8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Connecting AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
Installing modular boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
Installing a modular GCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Installing the first modular ACM. . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Installing the second modular ACM . . . . . . . . . . . . . . . . . . . . . . . 4-24
Wiring Inputs, Outputs, and Readers . . . . . . . . . . . . . . . . . . . . . . . 4-25
Chapter 5
Using the iSTAR Configuration Utility (ICU)
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Configuring a Master Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Configuration Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
General Configuration Procedure . . . . . . . . . . . . . . . . . . . . . . . .5-4
LAN Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
WAN Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Copying the ICU onto a PC or Laptop. . . . . . . . . . . . . . . . . . . . .5-7
Understanding the ICU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8
Displaying and Updating Cluster Information. . . . . . . . . . . . . . . . . 5-8
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ICU Block Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Starting the ICU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Refreshing Controller Information. . . . . . . . . . . . . . . . . . . . . . 5-11
Setting ICU Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Setting a Refresh Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Changing the ICU Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Setting the Public IP Address for Firmware Downloads. . . . . . . . 5-13
Setting the TCP/IP Port for Firmware Downloads . . . . . . . . . . . . 5-13
Using the ICU Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
The Display Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Configuring a Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Prerequisite Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Configuring RAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Configuring SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Connecting to the iSTAR Web Page Diagnostic Utility . . . . . 5-33
Disabling Web Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Sending Messages to Other ICU Users . . . . . . . . . . . . . . . . . . 5-37
Downloading Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . 5-38
Chapter 6
iSTAR Web Page Diagnostic Utility
Starting the Diagnostic Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Navigating the Diagnostic Utility . . . . . . . . . . . . . . . . . . . . . . . 6-3
Viewing the Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Viewing the Cluster Information Screen . . . . . . . . . . . . . . . . . . 6-7
Viewing the Object Store Database Screen . . . . . . . . . . . . . . . . 6-8
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Contents
Diagnostic Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10
Network Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Reader and I/O Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
SID Diagnostic Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Chapter 7
Using the LCD Diagnostic Display
Setting the LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Displaying Status Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Setting LCD Status Message Display . . . . . . . . . . . . . . . . . . . . . . . 7-3
iSTAR Pro Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
Card Reader Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Output Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Input Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
RS-232 and RS-485 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
On board Ethernet and PCMCIA Diagnostics . . . . . . . . . . . . . . . . . 7-9
Modem Card Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
DIMM Memory Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Battery Charger Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Restricted Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15
Appendix A
Controls and Indicators
GCM Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3
ACM Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7
LED and Beep Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-10
External Bi-color LED Control . . . . . . . . . . . . . . . . . . . . . . . . . . .A-10
Appendix B
Part Numbers
iSTAR Pro Part Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Qualified PCMCIA Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
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Internal Modem Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
100BaseT Ethernet Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Compact Flash Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
DIMM Memory board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
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iSTAR Pro Installation and Configuration Guide
Preface
The iSTAR Pro Installation and Configuration Guide is for new and
experienced security system installers responsible for installing iSTAR Pro
controllers on a network.
In This Preface
How to Use this Manual ........................................................................ xii
Conventions .......................................................................................... xiii
UL Listing............................................................................................. xiv
FCC Class A Digital Device Limitations ............................................. xiv
FCC Class B Notes .................................................................................xv
Canadian Radio Emissions Requirements ..............................................xv
CE Compliance ..................................................................................... xvi
Important Safety Information ............................................................... xvi
Power Supply Information................................................................... xvii
iSTAR Pro Installation and Configuration Guide
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How to Use this Manual
How to Use this Manual
This manual contains the following information:
Chapter/Appendix
xii
Title
Description
Chapter 1
Introducing iSTAR Pro
Provides basic information about the iSTAR Pro, and
includes an overview of iSTAR Pro hardware, features, and
configuration tools.
Chapter 2
iSTAR Pro Topology
Provides the information that you need to set up iSTAR Pro
controllers for network communications.
Chapter 3
Site Requirements
Provides physical requirements for iSTAR Pro
configuration.
Chapter 4
Hardware Installation
Overview of iSTAR Pro hardware installation, and also
step-by-step installation procedures.
Chapter 5
Using the iSTAR
Configuration Utility (ICU)
Provides instructions for configuring iSTAR Pro controllers
using the iSTAR Configuration Utility (ICU).
Chapter 6
iSTAR Web Page Diagnostic
Utility
Describes how to monitor controllers and run controller
diagnostics.
Chapter 7
Using the LCD Diagnostic
Display
Describes how to activate iSTAR Pro diagnostic tests and
display test information and status on the iSTAR Pro LCD.
Appendix A
Controls and Indicators
Describes the LEDs and indicators on GCM and ACM
components.
Appendix B
Part Numbers
Contains part numbers for iSTAR Pro components.
iSTAR Pro Installation and Configuration Guide
Preface
Conventions
This manual uses the following text formats and symbols.
Convention
Bold
Meaning
This font indicates screen elements, and also
indicates when you should take a direct action in a
procedure.
Bold font describes one of the following items:
A command or character to type, or
A button or option on the screen to press, or
A key on your keyboard to press
A screen element or name
Regular italic font
Indicates a new term.
Indicates an alternate method of performing a task.
T
Note:
IP
Indicates a note. Notes call attention to any item of
information that may be of special importance.
Indicates a caution. A caution contains information
essential to avoid damage to the system. A caution
can pertain to hardware or software.
Indicates a warning. A warning contains information
that advises users that failure to avoid a specific
action could result in physical harm to the user or to
the hardware.
Indicates a danger. A danger contains information
that users must know to avoid death or serious injury.
iSTAR Pro Installation and Configuration Guide
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UL Listing
UL Listing
The iSTAR Pro is UL 294 and UL 1076 Listed. The iSTAR Pro is inherently
power limited when using the Lien Industries power supply. However, when
using the Wall Industries (Sinpro) power supply, the iSTAR Pro is not
inherently power-limited and requires the supplied DC harness with 5A inline
fuses.
This unit must be installed in a secure location.
When purchased modularly, the GCM must be installed in the STAR-CAN
enclosure only.
FCC Class A Digital Device Limitations
The iSTAR Pro has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the device is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
Caution: Equipment changes or modifications not expressly
approved by Software House, the party responsible for FCC
compliance, could void the user’s authority to operate the
equipment, and could create a hazardous condition.
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iSTAR Pro Installation and Configuration Guide
Preface
FCC Class B Notes
When using properly grounded and shielded cabling for monitor point and
control point wiring, the iSTAR Pro meets the requirements for an FCC Class
B device, and the following notice applies:
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. The equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of more
of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician
for help.
Canadian Radio Emissions Requirements
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference Regulations
of the Canadian Department of Communications.
Le present appareil numerique n’emet pas de bruits radioelectriques
depassant les limites applicables aux appareils numeriques de la class A
prescrites dans le Reglement sur le brouillage radiolelectrique edicte par le
ministere des Communications du Canada.
iSTAR Pro Installation and Configuration Guide
xv
CE Compliance
CE Compliance
For CE installations, you must have a readily accessible disconnect device
incorporated in the fixed power wiring to the iSTAR Pro
Important Safety Information
Operating problems are often caused by failure to ground system components
properly. Be sure to follow all instructions for grounding described in this
manual.
Caution: Changes to the iSTAR Pro not expressly approved by the
party responsible for compliance could void your authority to
operate the equipment.
The following precautions apply to all procedures described in this manual.
1. To meet life safety requirements, a fail-safe mechanism override must
be installed at each card reader exit to allow people to leave the secure
area in case of electromechanical device failure.
2. The iSTAR Pro device described in this manual could cause electrical
shock. Installation and maintenance should be performed only by
qualified personnel. Make sure power is removed before the system is
installed.
3. The iSTAR Pro and printed circuit boards in the reader devices are
susceptible to damage by static electricity. When handling these
devices:
• Make sure your work area is safeguarded
• Transport all components in static-shielded containers
xvi
iSTAR Pro Installation and Configuration Guide
Preface
Power Supply Information
The iSTAR Pro is provided without an uninterruptible power supply. The
Advanced Power System (apS) is a UL603-Listed Burglar Alarm Power
Supply. This unit is rated at 100-240 VAC, 50/60 Hz, 2.3A max@100VAC,
1.1A@240 VAC, and will provide nominal 12 VDC output at 3.5 Amps in
excess of four hours when using the supplied, single 17 AH battery. An
additional 17 AH battery can be installed to provide 8 hours of battery-backed
power.
In order to maintain UL regulatory approval for this product, either the apS
or another Class-2 (Power Limited) UL 603 or UL 294 Listed Power Supply
must be used with a battery appropriate for the required standby time.
iSTAR Pro Installation and Configuration Guide
xvii
Power Supply Information
xviii
iSTAR Pro Installation and Configuration Guide
1
Introducing
iSTAR Pro
The iSTAR Pro is an enhanced, intelligent controller for networked security
systems. iSTAR Pro hardware and firmware includes a general purpose board
General Controller Module (GCM) and one or more special purpose
Access Control Modules (ACM) modules.
This guide assumes you are a certified dealer who has attended iSTAR Pro
training and that you are familiar with networking concepts and hardware
installation. This chapter provides an overview of iSTAR Pro hardware.
In This Chapter
iSTAR Pro Features .............................................................................. 1-2
System Components ............................................................................. 1-6
The General Controller Module (GCM)............................................... 1-8
The Access Controller Module (ACM) .............................................. 1-12
ACM Capacities.................................................................................. 1-15
Modules that Interface with iSTAR Pro.............................................. 1-16
Connecting Security Devices to the ACM.......................................... 1-17
iSTAR Tools........................................................................................ 1-19
iSTAR Pro Installation and Configuration Guide
1-1
iSTAR Pro Features
iSTAR Pro Features
The iSTAR Pro has the following features described in the following sections.
Network, Dialup, and Serial Connections
The iSTAR Pro provides the same network, dial-up, and serial connections as
the iSTAR Classic hardware. These include:
Onboard 10BaseT Ethernet connection
PCMCIA ports for 10/100BaseT Ethernet access, internal modem
connection, or backup memory
A serial (RS-232) port for direct serial connection or external modem
Note: The PCMCIA port has not been evaluated by UL.
Memory
iSTAR Pro memory features provide:
Increased program (flash) memory – Enhances performance and storage
for additional iSTAR features.
Enhanced, on-board SDRAM (64MB) – Increases storage capacity for
card data.
DIMM memory socket – Provides an additional 64MB of memory for
the data card. DIMM memory specifications are:
• SDRAM 168 pin DIMM module
• 64 MByte or 128 MByte
• PC133 bus
• Non-parity
• Unbuffered
• CAS latency of 2.
1-2
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
Although memory requirements vary based on system configuration
parameters and the number of clearances per card, iSTAR Pro
configurations without DIMM memory typically support up to 300,000
cardholders. Configurations that include DIMM memory support
approximately 600,000 cardholders.
Whether you use a 64-MB DIMM or a 128-MB DIMM, only 64MB of
additional memory is available for cardholder data.
Software House supports Kingston DIMM memory Model Number
KVR133X64C2/128 or equivalent.
Note: If you are not using a supported DIMM on the iSTAR Pro,
and cannot boot the iSTAR Pro or you receive boot errors,
use S4 to disable memory burst mode (see Table A.3 on
page A-4) when booting the iSTAR Pro. After disabling
memory burst mode, the iSTAR Pro will boot normally. If
the memory does not work in burst mode, disable burst mode
only when booting the iSTAR Pro.
Cluster Configuration
iSTAR and iSTAR Pro hardware support communications in a user-defined
group called a cluster. Clusters allow iSTAR Pro controllers to distribute
information and control actions to connected components without host
intervention.
iSTAR Pro cluster configurations let iSTAR hardware perform many actions
locally and share information with other cluster members even when the
controller is not communicating with the host (for example, during a
communications failure).
iSTAR Pro clusters manage the activities described in the following sections.
Events
iSTAR Pro hardware can manage the activation and deactivation of events
and timed actions locally and on other controllers in the cluster. For example,
if a Forced Door Event activates outputs on other hardware in the cluster, the
controller with the Forced Door Event, not the host, activates the outputs.
Configuring a Forced Door Event requires specifying the iSTAR Pro to which
the event is downloaded. Either the iSTAR Pro or the C•CURE server
controls an event.
iSTAR Pro Installation and Configuration Guide
1-3
iSTAR Pro Features
System Activity
iSTAR Pro components manage system activity in a cluster. For example, an
input on an iSTAR Pro can activate any output on any iSTAR hardware in the
cluster without host intervention.
Antipassback Control
iSTAR Pro components allow the sharing of cardholder antipassback
information between iSTAR or iSTAR Pro components within a cluster.
Antipassback decisions for the cluster are made by the master iSTAR Pro
controller.
Diagnostic Information
The iSTAR Pro includes an alphanumeric LCD display that provides
diagnostic and status messages.
You can also view diagnostic information by:
Using the iSTAR Web Page Diagnostic Utility
Connecting the diagnostic port of the iSTAR Pro to a Hyperterminal
session
Using the diagnostic utilities in the ICU
Upgrading Firmware
The iSTAR Pro includes onboard flash ROM (a non-volatile memory) for
storage of iSTAR Pro firmware and communications protocol parameters
such as the IP address and gateway router IP addresses.
Firmware upgrades involve a simple download initiated from a host, and are
improved to provide faster performance of the download operation.
You can download firmware using either the Monitoring application or the
iSTAR Configuration Utility (ICU). For instructions on how to download
firmware using the ICU, see “Downloading Firmware Updates,” on page
5-38.
1-4
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
C•CURE Integration
The C•CURE journal and database, networked to an iSTAR Pro controller,
provide support for:
Initial setup
Managing peripheral hardware
Generating activity reports
Displaying cluster activities on the Monitoring Station
Backward Compatibility
Hardware
iSTAR Pro hardware is compatible with iSTAR equipment at your site. This
means that:
You can connect iSTAR Pro GCM and ACM boards to new or existing
iSTAR versions
Firmware downloads from the host operate on iSTAR and iSTAR Pro
hardware
Software
iSTAR Pro hardware is compatible with supported versions of C•CURE
software and operations.
iSTAR Pro Installation and Configuration Guide
1-5
System Components
System Components
iSTAR Pro hardware components consist of the:
General Controller Module (GCM) – an embedded
microprocessor-based controller board
Access Control Modules (ACM) – an auxiliary board that communicates
with the GCM and also provides input and output connections to readers
and other security components.
The iSTAR Pro GCM can interface with up to two ACM modules.
Enclosure (STAR-CAN) - consists of sheet metal box and cover,
terminal block, main earth ground connection, and tamper switch.
Power supply (STAR-PS) - consists of power supply and cable
assembly. (Leads, fuse holder, fuse)
Typical Installation
The iSTAR Pro hardware components are housed in a 16 gauge sheet metal
cabinet with a lockable door. The cabinet can be wall mounted.
The iSTAR Pro cabinet contains the:
iSTAR Pro GCM
Attached ACMs (two maximum)
12 VDC power supply
The cabinet includes knockouts for cabling, and a status indicator.
Figure 1.1 shows the iSTAR Pro hardware and cabinet.
NOTE
1-6
There is a a maximum of 3 boards per power supply and enclosure - 1
GCM and 2 ACMs.
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
Door LED
iSTAR
Controller
Door Lock
Door
iSTAR
General Controller
Module (GCM)
Inside of Controller
(Door Removed)
Cabinet
P9
34-pin Ribbon
Cable
Tamper
Access
Control
Module
Knockouts
Identification
Label
Ground Stud
12 VDC Power
Supply
AC Input Wiring
Figure 1.1: iSTAR Pro Hardware and Cabinet
iSTAR Pro Installation and Configuration Guide
1-7
The General Controller Module (GCM)
The General Controller Module (GCM)
The iSTAR Pro General Controller Module (GCM) contains a Motorola
32-Bit RISC Processor that runs Microsoft Windows CE.
Figure 1.3 on page 1-10 shows the diagram of an iSTAR Pro GCM.
Each iSTAR Pro contains an onboard CPU; Ethernet ports (10BaseT onboard,
PCMCIA for 10/100 Ethernet or internal modem connection), serial
RS-232/external modem port, serial (DB9-M) RS-232 diagnostic/debug port;
onboard flash memory; onboard SDRAM memory, and a ribbon cable
connector to expansion modules (ACMs).
Features
The iSTAR Pro GCM includes features available on previous GCM
hardware, and new features that streamline installation, add functions and
improve reliability. These include:
LCD display area – provides iSTAR Pro status and diagnostic messages
DIP switch support – replaces jumpers and improves ease of board
installation
Improved memory components, including:
• Enhanced flash memory – to store additional iSTAR features
• Increased, on-board SDRAM (64MB) – to increase storage capacity
for card and event data
• PCMCIA port – for memory card plug-in support, used for event
triggered backup of the iSTAR database
On board batteries – for memory keep alive during power failure.
Note: The on board batteries are not intended for and do not provide
iSTAR Pro standby power.
Note: The output relay, available on the iSTAR, is not included on the
iSTAR Pro GCM. All outputs for the iSTAR Pro are located on
the ACM.
1-8
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
GCM Photograph
Figure 1.2 shows the photograph of a iSTAR Pro GCM board with a
diagnostic LCD panel.
Figure 1.2: iSTAR Pro GCM Photograph
iSTAR Pro Installation and Configuration Guide
1-9
The General Controller Module (GCM)
GGM Components Diagram
Figure 1.3 shows a diagram of components on the iSTAR Pro GCM (General
Controller Module).
Figure 1.3: iSTAR Pro GCM Components
1-10
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
Component Description
The iSTAR Pro GCM contains these major components:
Memory – provides 16 MB flash memory for program storage and 64
MB on-board SDRAM with DIMM socket for memory expansion
PCMCIA Card Slot (Type III) Interface – provides a fully compliant
PCMCIA (Type III) standard interface that provides connection to a:
• 10/100BaseT network card
• Internal Modem card
• Memory card – provides optional memory for event-triggered
backup.
Note: UL has not evaluated the product for use with PCMCIA
communication methods.
Note: The iSTAR Pro supports a single card of each type (for example,
a network card and a flash memory card), which you can install
in either PCMCIA slot. You cannot connect two cards of the
same type (for example, two network cards).
Serial Ports – provides an RS-232 external modem port and an RS-232
diagnostic/debug port (DB9, DB25).
Multi-point Port – provides one RS-485 port, used for GCM
communication with dual port readers.
Ethernet Port – an RJ-45 jack connector for access to a 10BaseT
Ethernet network.
Expansion Connector – a 34-pin connector to the ACM.
Input Connector – for low battery, AC power fail, and tamper inputs.
Indicators – LEDs that indicate GCM power, Ethernet link, and data
carrier/receive activity.
DIP Switches – to set modes or enable/disable various components
These replace jumper functions on previous versions of iSTAR
hardware.
Reset button – resets and reboots the iSTAR Pro.
Power input – provides 12 VDC input.
LCD Display – displays iSTAR Pro diagnostic and status messages.
Battery Backup – retains volatile memory (iSTAR Pro data) in the
event of a power failure.
iSTAR Pro Installation and Configuration Guide
1-11
The Access Controller Module (ACM)
The Access Controller Module (ACM)
The iSTAR Pro ACM is a redesigned circuit board assembly that connects to
an iSTAR or iSTAR Pro GCM. The ACM contains reader connectors, Class
A supervised inputs, relays and output connectors.
Ribbon cables connect the ACM to the GCM and to an (optional) second
ACM.
Features
The iSTAR Pro ACM:
Includes features available on previous ACM hardware
New features that streamline installation, add functions and improve
reliability
Existing Features
The iSTAR Pro ACM provides these features:
Eight direct connect Wiegand interface ports, for Wiegand Swipe,
Proximity, Biometric and Smart Card communication
Four RM direct connect or daisy chain reader Ports, for RM4
communications
Optional I/8 and R/8 modules, for additional inputs and outputs
Four additional RM ports (total of 8)
Supports up to 96 inputs and 88 outputs (72 relays)
DIP switch support, to replace jumpers and improve ease of board
installation
Built-in relay board, to streamline board hardware and improve
reliability
1-12
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
ACM Components Diagram
Figure 1.4 shows a diagram of components on the ACM (Access Controller
Module).
Figure 1.4: iSTAR Pro ACM
iSTAR Pro Installation and Configuration Guide
1-13
The Access Controller Module (ACM)
Component Description
The iSTAR Pro ACM contains these major components:
Reader connectors – RS-485 Reader Buses (8 ports) and direct-connect
Wiegand™ signaling ports (8 ports)
Supervised inputs – Class A
Ribbon Connectors – a 34-pin expansion connector for communication
with the GCM and/or additional expansion card (e.g., another ACM)
On-board relays – with relays and output connectors
LEDs – indicators for power and system status of communications
S2 switch – disables unused Wiegand connections
Reset button – reboots the ACM
Power input – provides 12 VDC input
P34 Jumper – sets voltage for Wiegand readers
S3 – configures LED functions on Wiegand readers
ACM Board Layout
Figure 1.5: Photograph of ACM Board
1-14
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
ACM Capacities
The ACM includes onboard processors that can support up to:
Eight direct-wired Wiegand readers
Eight RM Series Readers or RM-4 Modules (by disabling the direct
connect Wiegand ports via switches)
Eight output relays and 16 Class A supervised inputs
Eight I/8 Modules and eight R/8 Modules
The maximum configuration per iSTAR Pro controller with two ACMs is 16
readers, 16 I/8 Modules, and 16 R/8 Modules. This provides a total of:
195 inputs – 192 on the ACM or on devices connected to it, and 3 on the
GCM (dedicated to tamper, power and battery)
176 outputs – on the ACM or on devices connected to it.
Table 1.1 provides a summary of ACM connections and capacities.
Table 1.1: ACM Capacities
Reader Type
Input Connection
RM and/or direct
connect Wiegand
16 Inputs on ACM
8 Outputs on ACM
2 Inputs per RM reader
2 outputs per RM
readera
8 I/8 Modules (8 inputs
each)
max = 96 inputs
Output Connection
8 R/8 Modules (8
outputs each)
max = 88 outputs
a. With optional ARM-1 modules, unless RM-4E is used.
iSTAR Pro Installation and Configuration Guide
1-15
Modules that Interface with iSTAR Pro
Modules that Interface with iSTAR Pro
Table 1.2 describes modules that interface with the iSTAR Pro,
Table 1.2: Modules that Interface with the iSTAR Pro Modules
Module
Description
RM-4 and RM-4E
The RM-4 and RM-4E are printed circuit boards that provide the hardware interface
between either a Wiegand or magnetic signaling reader and apC or iSTAR/iSTAR
Pro hardware. The RM-4 and RM-4E also provide the inputs and outputs that
communicate between door components and apC or iSTAR hardware.
I/8-CSI
The I/8 CSI module expands the number of supervised inputs on the iSTAR Pro. It is
an enhanced version of the I/8 module that supports numerous supervised circuit
types and EOL resistor values. Different conversion values are selected by DIP
switch.
I/8 Module
The optional I/8 Module provides eight additional Class A supervised inputs. An I/8
Module can be installed in an appropriate enclosure up to 4000 feet (1212 meters)
from the iSTAR Pro controller and wired via an RS-485 bus connection. The I/8
Module power requirement is 125 mA at 12 VDC.
R/8 Module
The optional R/8 Module provides eight additional relay outputs. An R/8 Module
can be installed in an appropriate enclosure up to 4000 feet (1212 meters) from the
iSTAR Pro controller and wired via an RS-485 bus connection.
The R/8 Module power requirement is 100 mA at 12 VDC plus 20 mA per active
relay (for maximum of 260 mA per module). The relays are rated at 30 V, Resistive
2.0A, Inductive 1.0A.
ARM-1 (Auxiliary Relay
Module)a
The optional ARM-1 reduces wire runs back to the iSTAR Pro. The ARM-1
provides a relay output for a door strike or other equipment located near a standard
style RM Series Reader or an RM-4 module. The relays are rated at 30 V, Resistive
2.0A, Inductive 1.0A. The ARM-1 may be installed up to 25 feet (7.6 meters) from
the RM-4 module.
Note:
RM-4E boards provide on-board relays, and do not require an ARM-1
a. The ARM-1 module has not been evaluated by UL.
1-16
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
Connecting Security Devices to the ACM
The following types of connections are available on the ACM:
Input – associates a security device with an input on the ACM or
add-on module board.
Output – associates an event or input with a relay on the ACM or
add-on module board.
Inputs
An input is a software object that associates a security device, such as an
alarm switch, with an input on the ACM or input module board. An input
reports the state of the switch, which can be active or inactive
A supervised input reports on the status of the wiring between the controller
and the switch. If that wiring is cut, the system reports an open circuit. If
someone tries to jumper across the wiring (prevent the device from
reporting), the system reports a shorted circuit. Supervised inputs can report
a total of five conditions to the controller: Short, Open Loop, Line Fault
(resistance is outside of expected ranges), Inactive, or Active.
Outputs
An output is a software object that associates an event or input with a relay
on the ACM or add-on module. The relay then activates or deactivates
devices, such as flood lights and alarm devices.
iSTAR Pro Installation and Configuration Guide
1-17
Connecting Security Devices to the ACM
Readers
The following RM series readers have been evaluated by UL.
Table 1.3 lists model numbers in the format: RMxx - yy
Table 1.3: UL Listed Reader Model Numbers
Where
1-18
Indicates
RM1
Reader without keypad or LCD
RM2
Reader with keypad; no LCD.
RM2L
Reader with keypad and LCD
RM3
Mullion reader. (Does not include RM4 board; mounts on a
narrow door frame or mullion.)
yy = 4000
Reader head type Deister, P/N SWH4000-OEM.
yy = MI
Reader head type Identec, P/N 1132A.
yy = MP
Reader head type Panasonic, P/N ZU-M1121L1 or
ZU- M1121LP6B.
yy = PI
Reader head type Indala, P/N ASR-SWHS-37, ASR-600, or
OMR-705+.
yy = PH
Reader head type HID, P/N 4035-ANNOO-51071
yy = W
Reader head type Sensor, P/N 3110210.
yy = NH
No reader head installed. Specified only with RM2
iSTAR Pro Installation and Configuration Guide
Introducing iSTAR Pro
iSTAR Tools
The following sections describe the configuration and diagnostic tools that
are available for iSTAR Pro hardware.
iSTAR Configuration Utility (ICU)
The iSTAR Configuration Utility (ICU) lets you set the initial parameters for
iSTAR controllers. The ICU runs on any Windows computer.
The ICU provides the ability to:
Display the status and type of controller
Configure IP address and connection information for master and
member controllers
Modify identity information for controllers, for example, changing a
member to a master controller
Run configuration tools, like Ping and Ping Scan
Activate the Monitor controller
Run web-based diagnostics
Verify host settings
Download new firmware to multiple controllers
Set the public IP address of the PC running the ICU for firmware
downloads
Set the port to use for firmware downloads
Note: The ICU has not been evaluated by UL.
iSTAR Pro Installation and Configuration Guide
1-19
iSTAR Tools
Configuring Controllers
Use the ICU to configure a controller’s IP addresses, connection type, and
identity information.
You can also use the ICU to change a controller’s identity, for example, from
master to member, and to modify a controller’s IP addresses.
Caution: At system startup, the C•CURE host downloads IP
address information to the master. To ensure proper configuration,
the information that you enter in the ICU must match the
information that you configure in C•CURE.
Viewing Controller Status
If a controller in the ICU’s subnet is powered on, the utility displays the
following information for the controller:
MAC address
Name
IP address
Parent’s IP address (either the host or master controller IP address)
Type of controller
Connection status
iSTAR Web-Based Diagnostic Utility
The Web-based Diagnostic Utility permits using the Web to view iSTAR Pro
status and diagnostics information from any networked computer. The iSTAR
web-based diagnostic utility provides:
Password protection
Internet access to iSTAR Pro controllers
Diagnostic tools for troubleshooting and monitoring system activity
Note: The iSTAR Web-Based Diagnostic Utility has not been
evaluated by UL.
1-20
iSTAR Pro Installation and Configuration Guide
2
iSTAR Pro Topology
This chapter provides an overview of iSTAR Pro topology and configuration
options.
iSTAR Pro configurations vary according to site requirements. You must
understand iSTAR Pro topology and customer requirements to ensure the
correct layout, connections, and configuration of iSTAR Pro components.
In This Chapter
iSTAR Pro Network Topology.............................................................. 2-2
Cluster Configuration ........................................................................... 2-5
Single Master and Alternate Master Configurations ............................ 2-6
Communication Paths ........................................................................... 2-8
Maintaining Cluster Communication.................................................. 2-10
Choosing Controllers for the Cluster .................................................. 2-13
Planning the Communication Path ..................................................... 2-14
iSTAR Pro Installation and Configuration Guide
2-1
iSTAR Pro Network Topology
iSTAR Pro Network Topology
The iSTAR Pro supports communications over 10BaseT and/or 100BaseT
Ethernet networks using TCP/IP.
Lan and Wan Configurations
The TCP/IP protocol transfers data across a number of networks. Because
iSTAR Pro controllers use the TCP/IP protocol for network communications,
they can communicate with each other even when controllers are located on
different networks separated by other network platforms, as shown in the
figure below.
C•CURE System Host
LAN 3
LAN 1
LAN 2
Router
Hub
Hub
Ethernet
iSTAR Pro Controllers
Ethernet
iSTAR Pro Controllers
Figure 2.1: Sample iSTAR Pro Network
Gateways and Firewalls
iSTAR Pro configurations provide access to remote C•CURE systems across
firewalls and Network Address Translators. This is because the master
controller automatically accepts a translated IP address if one is assigned
from a remote host, or from an attached Network Address Translator.
iSTAR Pro configurations that accept translated network addresses are
usually managed at the remote site. During firewall configuration, TCP/IP
ports 1999 and 2001 must be open.
2-2
iSTAR Pro Installation and Configuration Guide
iSTAR Pro Topology
Local Address Management
Although not typically required, System Managers who want to maintain
local address management can configure the iSTAR Pro with locked IP
addresses. Locked IP addresses retain the iSTAR Pro address that is specified
locally, or that is specified by a local DHCP server. When IP addresses are
locked, the iSTAR Pro communicates across gateways using only the IP
address that you configured. Translated addresses are not accepted.
Before you lock an IP address, you should ensure that it is reliable (that is, not
subject to translation) and can be reached from the local network.
The following example shows a locked iSTAR Pro configuration. To
configure this cluster, the System Manager in the branch office:
1. Uses PING to check communication to the exposed (translated)
address from the Corporate Office.
2. Uses the ICU to configure the master controller and lock the exposed
C•CURE address.
3. Uses the ICU to configure the member controllers and lock the local
subnet addresses.
Member
213.112.60.2
(exposed)
213.112.60.2
(locked)
iSTAR
Master
Firewall/
NAT
Gateway
168.54.24.5
(local)
C•CURE
host
Firewall/
NAT
Gateway
172.54.12.6
(local)
Member
Branch Office
Corporate Office
Figure 2.2: Locked iSTAR Pro Configuration
iSTAR Pro Installation and Configuration Guide
2-3
iSTAR Pro Network Topology
IP Management Tools
iSTAR Pro controllers can be configured to accept IP addresses and device
names from:
local DHCP (Dynamic Host Configuration Protocol),
WINS (Windows Internet Naming Service), or
DNS (Domain Name System) servers.
DHCP servers simplify IP management by automatically distributing an IP
address to clients when they broadcast to the DHCP server. DHCP servers
typically manage a range of IP addresses. WINS and DNS servers
complement DHCP address assignment by providing name-to-IP address
mapping.
Using NetBIOS and Fully Qualified Domain Names
Configurations where IP addresses are subject to change (for example, leased
DHCP addresses) can connect to the C•CURE system using the NetBIOS or
fully qualified domain name (FQDN). The configuration must contain a
WINS or DNS server, for name/address resolution.
If you are not using DHCP, use the ICU to configure NetBIOS and FQDNs.
If you specify a NetBIOS or FQDN name for a C•CURE host, you must also
use the ICU to supply the IP addresses of the DNS or WINS server.
2-4
iSTAR Pro Installation and Configuration Guide
iSTAR Pro Topology
Cluster Configuration
iSTAR Pro controllers are organized for network communications into
user-defined, logical groups called clusters. Clusters contain one or more
controllers. A host can be connected to several clusters.
This section describes the key elements of a cluster.
Master and Member Configuration
Each cluster has one controller that serves as the master, any other controller
in the cluster is a cluster member. The master manages all communications
between the cluster and a C•CURE host computer.
Cluster members can communicate with each other via the master, over an
Ethernet network. Cluster members cannot communicate with each other
directly. In Figure 2.3, the diagram on the left shows how cluster member A
communicates with the host via the master. The diagram on the right shows
how cluster member A communicates with cluster member B via the master.
Cluster Member A to Host
Cluster Member A to Member B
Host
Host
4
Network
Hub
3
Ethernet
3
2
2
Master
Cluster Member B
Cluster Member A
4
1
1
Master
Cluster Member B
Cluster Member A
Figure 2.3: Cluster Member Communications
iSTAR Pro Installation and Configuration Guide
2-5
Single Master and Alternate Master Configurations
Single Master and Alternate Master Configurations
To ensure continuous connection, the iSTAR Pro cluster can communicate
with C•CURE using:
A primary and optional secondary path, configured on a single master
controller
A primary path on a master controller, and an optional secondary path
on an alternate controller.
Figure 2.4 shows primary and secondary communications using a single
master (left) and alternate master (right).
Single Master Configuration
Alternate Master Configuration
Host
Primary
Host
Secondary
Master
Primary
Secondary
Alternate
Master
Master
Cluster
Cluster
Figure 2.4: Single and Alternate Master Configurations
2-6
iSTAR Pro Installation and Configuration Guide
iSTAR Pro Topology
Single Master Configurations
The following table shows the configuration options for clusters that provide
communication using a single master controller.
Table 2.1: Supported Communication Paths for Master Controllers
Primary
Secondary
Onboard (10BaseT) Ethernet
No connection
Onboard (10BaseT) Ethernet
PCMCIA (10/100BaseT) Ethernet
Onboard (10BaseT) Ethernet
Dial-up
Onboard (10BaseT) Ethernet
Serial
PCMCIA (10/100BaseT) Ethernet
No connection
PCMCIA (10/100BaseT) Ethernet
Onboard (10BaseT) Ethernet
Serial
No connection
Dial-up
No connection
Alternate Master Configurations
Clusters that use an alternate master must use the 10BaseT (onboard) Ethernet
connections for both master and alternate. Mixed connections (i.e., 100BaseT
primary, 10BaseT secondary) are not supported.
iSTAR Pro Installation and Configuration Guide
2-7
Communication Paths
Communication Paths
The master controller connects to the host over a primary communication
path. An optional secondary path can be configured to ensure continuous host
communication.
The Primary Communications Path
The primary path is the first communication path that controllers use to
establish communications with the host. The master is the only controller in
a cluster that passes messages between the host and cluster members. Cluster
members do not communicate with the host directly; they communicate with
the host through the master. Connections are established in the following
bottom-to-top order:
Cluster members are responsible for establishing connections with the
master.
The master is responsible for establishing a connection with the host.
The Connection type is how the master connects to the host. Allowable types
include network (10BaseT/100BaseT), dial-up, and serial connections.
Cluster members are connected to the master only via a network connection.
Figure 2.5 shows the primary path for cluster member A. In this case, the
master/host connection type is network.
Host
4
Network
Hub
3
Ethernet
1
2
Master
Cluster
Member A
Cluster
Member B
Figure 2.5: The Primary Path
2-8
iSTAR Pro Installation and Configuration Guide
iSTAR Pro Topology
The Secondary Communications Path
A secondary path is the host communications path that is used by a cluster if
a communications failure occurs on the primary path. Table 2.1 on page 2-7
shows the configuration options for primary and secondary communications.
Figure 2.6 shows two examples of secondary communications:
A secondary path on a single master configuration using two network
connections (left).
A secondary path on the alternate master (right). Configurations that use
an alternate master must connect to the host over 10BaseT Ethernet on
both primary and secondary paths.
Single Master Configuration
Alternate Master Configuration
Host
Host
Network
Network
Master
Master
Member
Member
Member
Alternate
Master
Figure 2.6: The Secondary Path
iSTAR Pro Installation and Configuration Guide
2-9
Maintaining Cluster Communication
Maintaining Cluster Communication
Maintaining cluster communications involves establishing and maintaining
connections via the primary or (optional) secondary communication path. If
the primary connection is lost, the secondary communication path is used to
re-establish cluster communications.
Single Master Configurations
If a configuration with a single master loses its connection with the host
(Figure 2.7):
Cluster members continue to communicate with the master.
The master continues to pass cluster members’ messages to the host.
The master uses the secondary path to communicate with the host.
For example, if the secondary path is an alternate network connection
between the master and host, the master uses the alternate network to
communicate with the host.
Host
Network Failure
Master
Member
Member
Figure 2.7: Communication Failure with Single Master Configuration
2-10
iSTAR Pro Installation and Configuration Guide
iSTAR Pro Topology
Alternate Master Configurations
If the master loses its network connection with the host, or if the master
hardware fails, a secondary path can connect an alternate master and the host
(Figure 2.8).
The following describes the sequence of events:
The alternate master establishes a connection with the host via the
secondary path.
Cluster members establish connections with the alternate master via the
network.
The alternate master sends the cluster members’ messages to the host,
and also sends messages from member to member.
Host
Network
Primary Path
Failure
Alternate
Master
Master
Cluster member
Figure 2.8: Communication Failure with Alternate Master Configuration
iSTAR Pro Installation and Configuration Guide
2-11
Maintaining Cluster Communication
Communication Between Members and Master
If a cluster member loses its connection with the master and the secondary
path is a connection between the host and an alternate master (Figure 2.9):
The cluster member connects directly to the alternate master.
The alternate master passes the cluster members’ messages to the host.
Host
4
Network
Hub
Primary Path
failure
3
1
2
Alternate
Master
Master
Cluster member
Figure 2.9: Re-establishing Connections During Communication Failure
2-12
iSTAR Pro Installation and Configuration Guide
iSTAR Pro Topology
Choosing Controllers for the Cluster
Follow these guidelines when adding controllers to a cluster.
A controller must be assigned to a cluster before the controller can
communicate with the host, master, or other controllers. Use the
“Cluster” window in the C•CURE Administration application to add
controllers to a cluster. When added to a cluster, the controller becomes
a cluster member.
One controller can comprise a cluster. You can configure a controller as
its own cluster by configuring a cluster that includes only the controller
and specifying that controller as the master.
A cluster member communicates with other cluster members through
the master.
A cluster communicates with the C•CURE host via the cluster’s primary
or secondary path.
A cluster communicates with other clusters and with apC panels via the
C•CURE host.
A cluster can communicate with the C•CURE server across a WAN. You
can configure clusters that are spread across WAN topologies.
iSTAR Pro Installation and Configuration Guide
2-13
Planning the Communication Path
Planning the Communication Path
This section includes guidelines and procedures for configuring primary and
secondary communication paths.
Planning Primary Communications
Configuring a primary communication path involves:
Specifying a master for the cluster
Specifying one of the following communications methods between the
master and the C•CURE host:
• Onboard Ethernet (default)
• PCMCIA Ethernet
• RAS direct serial
• RAS (internal or external) modem
Specifying connection parameters for establishing and maintaining the
primary path
Primary Communication Guidelines
Follow these guidelines when configuring a primary path:
Every cluster must have a master.
Only one master is allowed per cluster (although an alternate master
may be designated for secondary communications).
If a cluster contains only one controller, that controller is the master.
Any controller in a cluster can be designated as the master.
Masters can connect to the C•CURE host via a network, serial, or
modem connection.
2-14
iSTAR Pro Installation and Configuration Guide
iSTAR Pro Topology
Planning Secondary Communications
Configuring a secondary communications path involves:
Specifying a controller that is responsible for secondary
communications with the C•CURE host when a communications failure
occurs on the primary path. In almost all cases, this is the same
controller that provides the primary path.
Specifying the connection type. Refer to Table 2.1 on page 2-7 for
information about configuration options.
iSTAR Pro Installation and Configuration Guide
2-15
Planning the Communication Path
2-16
iSTAR Pro Installation and Configuration Guide
3
Site Requirements
This chapter provides information on site planning for iSTAR Pro hardware.
In This Chapter
Pre-Installation...................................................................................... 3-2
Installation Requirements ..................................................................... 3-4
iSTAR Pro Installation and Configuration Guide
3-1
Pre-Installation
Pre-Installation
Pre-installation involves:
Checking equipment (hardware, software, power supply and wiring)
Checking power, wiring, equipment clearances and code compliance at
the site
Ensuring proper tools are available
Equipment Check
Basic installations require the following equipment: hardware, software,
power supply, readers, inputs/outputs, and wiring. Primary or secondary
communications may also require a modem.
The iSTAR Pro hardware does not include mounting hardware for an
installation. Mounting hardware depends upon the site and must be approved
by a structural engineer or other certified professional. Software House
recommends anchoring systems capable of sustaining a 75 lb. (34.1 kg) load.
Verify that the contents of the boxes shipped match the packing lists. Contact
Software House if any items are missing or damaged.
Site Check
Ensure the following:
The mounting site is ready. The upper mounting screws should be
14.25" (36.195 cm) center to center, the bottom mounting holes are
21.35" (54.229 cm) below the upper mount holes.
The site has been approved and that all wiring complies with UL
requirements and other codes as appropriate.
All preliminary site work is complete.
An appropriate power supply is accessible.
The site is clean and free of dust or other contaminants.
3-2
iSTAR Pro Installation and Configuration Guide
Site Requirements
The wiring for each reader conforms to voltage requirements.
A standard RM Series Reader or RM-4 board requires at least 7.5 volts
to operate properly. An RM-4E board requires at least 11 volts to operate
properly. While the iSTAR Pro supplies 12 volts at its connectors, the
amount of voltage that reaches the reader is impacted by the:
• Number of devices on the bus
• Current draw of each device
• Distance between devices
• Distance between the device and the iSTAR Pro
• Wire gauge that connects the devices
To determine the maximum distance of an RM reader from the iSTAR
Pro, you must calculate the voltage that reaches each reader. If the
voltage is insufficient, you must shorten the wire length, use a heavier
wire, or add a local power supply.
Tools
iSTAR Pro installation requires:
Standard tool kit
Security screwdriver (contact Software House)
3/32" (2.4 mm) screwdriver (supplied with iSTAR)
5/16" (#10) nut driver
Wire strippers
Anti-static equipment: floor mat, counter top mat, and wrist strap
Small needlenose pliers
iSTAR Pro Installation and Configuration Guide
3-3
Installation Requirements
Installation Requirements
This section describes iSTAR Pro hardware, software, environmental and
configuration requirements.
Host System Requirements
The iSTAR Pro requires a host computer configured as a C•CURE system
server/host meeting all the hardware and software requirements for servers
described in the C•CURE Installation Guide.
iSTAR Pro Cabinet Requirements
iSTAR Pro hardware is mounted in the same cabinet as previous versions of
iSTAR hardware.
The iSTAR Pro cabinet conforms to the following specifications:
Table 3.1: Cabinet Assembly Specifications
Item
Specification
Weight
23 lbs (10.4 kg)
Height
24" (60.9 cm)
Width
16.5" (41.9 cm)
Depth
4.5" (11.4 cm)
Environmental Requirements
Table 3.2 shows iSTAR Pro environmental requirements.
Table 3.2: Environmental Requirements
3-4
Status
Range
Operation
32° F (0° C) to 120° F (48.9° C)
Storage
4° F (-20° C) to 158° F (70° C)
iSTAR Pro Installation and Configuration Guide
Site Requirements
Host Communication Baud Rate Requirements
The iSTAR Pro-to-host communication default baud rate is set at 57,600
(bps) for dialup or direct-connect serial connections. The diagnostic port uses
a baud rate of 115,200 (bps).
Modem and Phone Line Requirements
Note: UL has not evaluated the iSTAR Pro for use with these
communications methods.
When using a modem for primary or secondary communications, Software
House recommends a dedicated phone line (to reduce potential
communication delays) and modem connection via the PCMCIA port.
The following are qualified PCMCIA modems:
Diamond SupraMax 56K PCMCIA ModemSM56PCM
SWH p/n STAR-PCC-MDM,
Zoom Dual-mode Zoom PC Card 56K Fax/Modem
EXP ThinFax 56L
Hayes ACCURA 56K/V.90 PC card
You can also connect to the host using an external modem. The 3Com US
Robotics Faxmodem Model 5686-03 has been qualified by Software House.
The recommended distance is 15 feet (4.5 meters) between the iSTAR Pro
and the external modem.
The host side can use any Windows supported modem.
Power Requirements
The iSTAR power requirements depend on the type of power supply you are
using.
If the iSTAR cabinet contains a Lien Industries power supply (Model
SP85W1P-289C), the iSTAR Pro input rating is 100 - 240 VAC, 2.3A
max, 47-63 Hz. Also, the system current draw is 2.3A@100VAC and
1.1A max@240VAC, 47-63Hz. The maximum current draw is
dependent on the AC input line voltage. Output is 12V@5A.
iSTAR Pro Installation and Configuration Guide
3-5
Installation Requirements
If the iSTAR cabinet contains a Wall Industries (Sinpro) power supply
(SBU120-105), the iSTAR Pro input rating is 100 - 240 VAC, 1.7A max,
47-63 Hz. Also, the system current draw is 1.7A@100VAC and 0.8A
max@240VAC, 47-63Hz. The maximum current draw is dependent on
the AC input line voltage. Output is 12V@5A.
To ensure adequate power, you must calculate the total power requirements
of the iSTAR Pro and related hardware.
1. Add the total current power for components in the system (modules,
relays, optional modules, readers, wire resistance, etc.).
2. If the maximum power consumption exceeds the output of the iSTAR
Pro power supply, connect an additional power supply to the system.
Use Tables 3.3 through 3.8 to compute the current draw of components
attached to the iSTAR Pro.
With a Lien Industries power supply, the iSTAR Pro can deliver 12VDC
at 5.0 amps.
With a Wall Industries (Sinpro) power supply, the iSTAR Pro can
deliver 12VDC at 5.0 amps.
The optional power battery backup known as the Advanced Power
System (apS) can supply a maximum of 3.75 A@12VDC to the iSTAR
controller.
iSTAR Pro Components and Boards
Table 3.3 shows the power requirements of iSTAR Pro components and
attached boards.
Table 3.3: Component and Board Power Requirements
3-6
Component/Board
Current Draw at 12VDC
iSTAR Pro GCM board
290mA max
iSTAR Pro ACM board
150 mA - no load
RM-4 boarda
75 mA - no load
RM-4E boardb
240 mA - no load
I/8 boardc
150 mA - no load
iSTAR Pro Installation and Configuration Guide
Site Requirements
Table 3.3: Component and Board Power Requirements
Component/Board
Current Draw at 12VDC
R/8 boardc
150 mA - no active relays.
Add 17 mA for each active relay
a. The RM-4 board has only been evaluated by UL for use within the RM reader
enclosure.
b. The RM-4E board has only been evaluated by UL for use within the
RM-DCM-2 enclosure.
c. These boards have not been evaluated by UL for use with the iSTAR Pro.
iSTAR Pro Reader Ports
Table 3.4 shows the maximum ratings for ACM Wiegand reader ports.
Table 3.4: Wiegand Port Rating
Port
Rating
Reader output control
(red, green, yellow,
beeper)
4.0 v to 5.25 v, 20 mA maximum
Reader input lines
Low level <0.8 v
(D0, D1)
High level from 4.0 v to 5.25 v
Reader output voltage
5 VDC or +12 VDC
(jumper selectable)
Reader current
350 mA max per reader, not to exceed
2.5 A for Wiegand and RM readers
Table 3.5 shows maximum rating for RM ports.
Table 3.5: RM Port Rating
Port
Rating
Reader output voltage
+12 VDC
Reader current
350 mA max per port, not to
exceed 2.5 A for Wiegand and
RM readers
iSTAR Pro Installation and Configuration Guide
3-7
Installation Requirements
Software House Readers
Table 3.6 shows power requirements for Software House readers.
Table 3.6: Software House Reader Power Requirements
3-8
Reader
Model Numbers
Current Draw
at 12VDC
RM with mag stripe
RM1-MP, RM2-MP
80 mA
RM with mag stripe and
LCD
RM2L-MP
180 mA
RM with mag stripe
mullion
RM3-MP
80 mA
RM with Indala proximity
RM1-PI, RM1-PI/Ca,
RM2-PI, RM2-PI/Ca
80 mA
RM with Indala proximity
and LCD
RM2L-PI
180 mA
RM with HID proximity
RM1-PH, RM2-PH
135 mA (avg.)
250 mA
(peak)
RM with HID proximity
and LCD
RM2L-PH
235 mA (avg.)
250 mA
(peak)
RM with HID proximity
mullion
RM3-PH
135 ma (avg.)
250 mA
(peak)
RM with Wiegand
RM1-W, RM2-Wa
80 mA
RM with Wiegand and LCD
RM2L-Wa
180 mA
RM with Wiegand mullion
RM3-Wa
80 mA
Multi-Technology
Contactless Reader
SWH-4100a, SWH-4200a,
SWH-2100a, SWH-5000a,
SWH-5100a, SWH-5200a,
SWH-1000a, SWH-1100a,
SWH-3000a, SWH-3100a
125 mA
Auxiliary Relay Module
ARM-1a
17 mA (relay
active)
iSTAR Pro Installation and Configuration Guide
Site Requirements
Table 3.6: Software House Reader Power Requirements (Continued)
Current Draw
at 12VDC
Reader
Model Numbers
RM with HID iClass
RM1-iC, RM2-iC
135 ma (avg.)
250 mA
(peak)
RM with HID iClass and
LCD
RM2L-iC
235 mA (avg.)
350 mA
(peak)
a. These models have not been evaluated by UL.
iSTAR Pro Installation and Configuration Guide
3-9
Installation Requirements
Third Party Readers
Table 3.7 shows power requirements for third-party readers.
Table 3.7: Third Party Reader Power Requirements
Reader
Current Draw at 12VDC
Indala ASR-101, 103, 105, 110, 112
150 mA
Indala PR5, 10, 12
130 mA
Indala ASR-120, 122
350 mA
Sensor Eng WR1, WR2
30 mA
HID MiniProx
60 mA
HID ProxPro
100 mA
HID MaxiProx
200 mA
Barantec
150 mA
HID iCLASS
100 mA
Integrated Engineering Smart ID
50 mA (avg)
160 mA (peak)
Note: Not all readers have been evaluated by UL. For a complete list
of approved readers, call Software House customer support.
Modem and Ethernet
Note: The PCMCIA protocol has not been evaluated by UL.
Table 3.8 shows power requirements for modem and Ethernet components.
Table 3.8: Modem and Ethernet Power Requirements
3-10
PCMCIA Board
Current Draw at 12VDC
PCMCIA modems
220 mA typically
PCMCIA Ethernet
260 mA typically
iSTAR Pro Installation and Configuration Guide
Site Requirements
Wyreless Products
The Wyreless Panel Interface Module (PIM) and Access Point Modules
(WAPMs) provide wireless door monitoring on a C•CURE system. Only the
PIM is directly connected via RS-485 to the iSTAR Pro controller.
Power requirements for the Wyreless PIM-OTD-485 are 300mA @ 12VDC.
Note: Wyreless products have not been evaluated by UL for use with
the iSTAR Pro.
Ethernet Requirements
The iSTAR Pro Ethernet options include:
Onboard Ethernet port – supports 10BaseT Ethernet connection to a
Socket Low Power 10 BaseT Ethernet connector (Mfg. part number
EA0911-336).
PCMCIA port – supports 10/100BaseT Ethernet connection (one slot
only).
Recommended cards include:
Table 3.9: Supported NICs
10/100 Base T Ethernet
Part No.
Software House
STAR-PCC-NIC
SMC Networks EZ Card 10/100 PC Card
SMC8041TX
Note: The PCMCIA protocol has not been evaluated by UL.
Note: The iSTAR Pro has not been evaluated by UL for operation over
WAN topologies.
iSTAR Pro Installation and Configuration Guide
3-11
Installation Requirements
Wiring Requirements
Table 3.10 shows general wiring requirements for an iSTAR Pro and its
components.
Table 3.10: Equipment Wiring Specifications
3-12
Max
Length
Signal
From
To
Belden #
Gauge
# Prs
Shielded
RS-232 Comm,
5 wire
Host
iSTAR GCM
8303
22
3
Yes
49.2 ft.
(15 m)
RS-485 Comm,
two wire
iSTAR
ACM
RM &
I/O Modules
9841
24
1
Yes
4000 ft.
(1212 m)
Modem DB9 or
DB25, 5 wire
iSTAR
GCM
Modema
8303
22
3
Yes
15 ft.
(4.5 m)
Power
iSTAR
ACM
RM &
I/O Modules
8442/8461
22/18
1
No
Variesb
RJ45-Ethernet
iSTAR
GCM
Hub, Host
N/A
Cat 5
or
better
2
N/A
max 328
ft. (100 m)
min. 8 ft.
(2.4 m)
Control
iSTAR
ACM to
ARM-1
Strike
8461
18
1
No
25 ft
(7.6 m)
Supervised
Inputc
iSTAR
ACM
Input
8442/8461
22/18
1
No
2000 ft.
(606 m)
Request-to-exit
Reader or
RM-4
module
Switch
8442/8461
22/18
1
No
2000 ft.
(606 m)
Door contact
Reader or
RM-4
module
Contact
8442/8461
22/18
1
No
2000 ft.
(606 m)
Relay Control
RM Reader
or RM-4
module
ARM-1
9462
22
1
Yes
25 ft.
(7.6 m)
iSTAR Pro Installation and Configuration Guide
Site Requirements
Table 3.10: Equipment Wiring Specifications (Continued)
Max
Length
Signal
From
To
Belden #
Gauge
# Prs
Shielded
Reader
Pro ACM,
9942
22
3
Yes
Data
eX GCM,
Wiegand
read head
9260
20
300 ft.
(91.4 m)
Alpha
wire
5386C
18
500 ft.
(152.4 m)
RM-4,
RM-4E,
WPSC
Reader
RM-4 or
Data
RM-4E
Magnetic
read head
22
No
200 ft.
(60.96 m)
10 ft.
a. Software House requires the use of qualified modems.
b. Check wire lengths and voltage drop.
c. To comply with UL requirements, use shielded, minimum 22 AWG stranded, twisted pair cable for
monitor points, DSMs, and REXs. Use Belden 9462 or equivalent.
Avoiding Card Misreads
When the cable length to the read head nears the limit of 200’, 300’, or 500’,
depending on the wire gauge, the circuit is more susceptible to signal degradation
which may result in card misreads.
Card misreads in an access control system can be caused by various
conditions, including:
Configuration errors, such as wrong number of bits in the card format or
format not assigned to reader.
Parity errors from individual cards.
Multiple cards in the same proximity reader field.
Signal degradation between the Wiegand read head and control panel or
module.
Signal degradation can be caused by RF noise or loss of signal integrity.
iSTAR Pro Installation and Configuration Guide
3-13
Installation Requirements
RF noise can be induced from outside sources including, but not limited to,
power sources, fluorescent lighting, elevators, and AC motors. To reduce RF
noise, adhere to good shielding practices.
Signal integrity can be compromised by cable length and /or cable
characteristics such as gauge, impedance, inductance, and capacitance. Refer
to Table 3.10 on page 3-12 when connecting read heads.
Read heads can be connected to the following components:
RM-4
RM-4E
iSTAR Classic/Pro ACM
iSTAR eX GCM
apC - WPSC
3-14
iSTAR Pro Installation and Configuration Guide
Site Requirements
RS-232 Requirements
You can connect the iSTAR Pro to the host by connecting the RS-232 port
(P6) on the GCM to a DB9 or DB25 connector. The maximum recommended
distance between the iSTAR controller and the host is 50 ft (15.2 m).
The RS-232 connection requires jumping two pins at the host end of the
connector. Refer to “Connecting to the Host using RS-232,” on page 4-12 for
additional information about RS-232 wiring.
Grounding Requirements
Ground requirements are as follows:
Ensure that the iSTAR Pro controller is properly connected to an earth
ground at the ground stud near the AC input wiring.
Ensure that the shield wires are grounded at one end of the cable to the
nearest earth/ground connection.
When disconnecting wiring, disconnect ground wires last (to provide
maximum protection to the equipment and personnel).
iSTAR Pro Installation and Configuration Guide
3-15
Installation Requirements
3-16
iSTAR Pro Installation and Configuration Guide
4
Hardware
Installation
This chapter provides information about installing iSTAR Pro hardware.
In This Chapter
Installation Overview............................................................................ 4-2
Mounting the Enclosure........................................................................ 4-4
Installing Flash Memory....................................................................... 4-7
Installing Batteries ................................................................................ 4-8
Connecting to the Host ....................................................................... 4-10
Low Battery, Power Fail and Tamper Inputs ...................................... 4-19
Connecting AC Power ........................................................................ 4-21
Installing modular boards ................................................................... 4-22
Installing a modular GCM .................................................................. 4-22
Installing the first modular ACM........................................................ 4-23
Installing the second modular ACM................................................... 4-24
Wiring Inputs, Outputs, and Readers.................................................. 4-25
iSTAR Pro Installation and Configuration Guide
4-1
Installation Overview
Installation Overview
The following equipment is required:
Antistatic floor mat, tabletop mat, and wrist strap
3/32" (2.4 mm) screwdriver (supplied with the iSTAR Pro), the primary
tool needed to secure wires into all the input, output, and reader
connectors
Security screwdriver
Small needlenose pliers
5/16" (#10) nut driver (suggested for securing shield wires to a ground
stud)
Procedure Overview
Table 4.1 provides an overview of the iSTAR Pro installation procedure.
Table 4.1: Installation Overview
Step
Procedure
Additional Information
1
Unpack and mount the iSTAR
Pro enclosure.
Refer to “Mounting the Enclosure,” on
page 4-4
2
Install PCMCIA cards, if
required.
Refer to:
“Installing Flash Memory,” on
page 4-7
“To connect to the PCMCIA
port,” on page 4-12
“Connecting a PCMCIA
Modem,” on page 4-16
3
Install batteries.
Refer to “Installing Batteries,” on
page 4-8
4
Connect to the host.
Refer to:
“Connecting to the Host via the
Network,” on page 4-10
“Connecting to the Host using
RS-232,” on page 4-12
“Connecting to the Host via
Modem,” on page 4-15
4-2
iSTAR Pro Installation and Configuration Guide
Hardware Installation
Table 4.1: Installation Overview (Continued)
Step
Procedure
Additional Information
5
Attach low battery, power fail,
and tamper inputs.
Refer to “Low Battery, Power Fail and
Tamper Inputs,” on page 4-19
6
Configure ACM inputs and
outputs.
7
Connect I/8 and R/8 boards, if
required.
8
Connect Wiegand readers, if
required.a
9
Connect AC power and
optional power supply unit, if
required.
Refer to:
“Connecting AC Power,” on page
4-21
a.
iSTAR Pro Installation and Configuration Guide
4-3
Mounting the Enclosure
Mounting the Enclosure
You can mount any combination of iSTAR and iSTAR Pro GCM and ACM
components inside the standard metal enclosure.
Static Electricity
Caution: Observe standard precautions regarding static electricity
when handling hardware components.
Before handling any internal components, discharge static electricity by
touching a grounded surface.
Wear a grounding wrist strap and stand on a grounded static protection
mat.
Limit movement during installation to reduce static buildup.
To mount the controller
1. Verify that the upper mounting screws (or equivalent) are in place on
the mounting site.
2. Carefully unpack the components. Observe static electricity
precautions.
3. Open the enclosure door.
4. Carefully lift the door off the hinges and place it on a padded surface.
5. Align the mounting keyhole slots at the upper back of the enclosure
with the two upper mounting screws and lower the enclosure into
position.
6. Install the two bottom mounting screws.
4-4
iSTAR Pro Installation and Configuration Guide
Hardware Installation
Status LED
iSTAR Pro Controller
Door
Hinge
Door Lock
iSTAR Pro
Door Lock
Door
Figure 4.1: Controller (Door Open)
iSTAR Pro Installation and Configuration Guide
4-5
Mounting the Enclosure
Keyhole
Mounting
Slot (2)
General Controller
Module (GCM)
Cabinet/Enclosure
Ground Stud
(6-32)
For Shield Wire,
1 By Each Knockout
1.12" (28.448 mm) Triple
Knockouts (2 Top, 2 Each
Side,1 Bottom)
Tamper Switch
0.87"
(22.098 mm)
Single
Knockouts (2
Each Side)
Access
Control
Module
(ACM)
Identification Label
Lower Mounting
Hole (2)
Ground
100-240 VAC Input
Terminal Block
12 VDC Output
Power Supply
Figure 4.2: Controller with Door Removed (2 ACMs Mounted)
7. Remove the appropriate knockouts for all the wiring inputs and
outputs.
8. Attach conduit couplings to the knockout openings as needed to
comply with code.
4-6
iSTAR Pro Installation and Configuration Guide
Hardware Installation
Installing Flash Memory
You can use the PCMCIA port on the iSTAR Pro to plug in an optional flash
memory card. The flash memory card provides backup storage for systems
that use event triggered backup. Refer to the Advanced User’s Guide for
details about event-triggered backup.
Note: The Flash memory feature has not been evaluated by UL.
To add flash memory cards
1. Check the flash memory card to ensure that it is the same size or bigger
than iSTAR Pro DRAM memory.
DRAM is used to store iSTAR data. Your flash memory card must the
the same size or bigger to save all iSTAR data.
2. Insert the flash memory card into the PCMCIA slot.
iSTAR Pro Installation and Configuration Guide
4-7
Installing Batteries
Installing Batteries
Use NiMH (Nickel Metal Hydride) batteries - AA size. Minimum 1800
mAH hours.
The batteries provide 24 hour backup, and require 24 hour charge time.
The cells should be replaced as follows:
Every year
After a complete discharge
NOTE
The iSTAR Pro Battery Charger test does not indicate battery
condition, it only tests the charger circuit.
NOTE
The batteries provide power to retain the volatile memory (clearances,
activity, etc.) data in the event of a power failure. The batteries do not
supply enough power for iSTAR Pro normal operations.
Caution: Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
iSTAR Pro batteries are packaged separately and should be installed in the
backup battery sockets at the bottom of the GCM.
The unit is stored and shipped with the batteries disconnected so they will
not be drained while in storage. Connect the batteries as shown in the GCM
diagram “Installing Backup Batteries,” on page 4-9.
If the batteries are installed with the power off, the reset switch (S5)
must be pressed after power is applied.
It is acceptable to install the batteries with the power on. However, if the
batteries are installed with the power on, you do not need to press the
reset switch.
4-8
iSTAR Pro Installation and Configuration Guide
Hardware Installation
Install the batteries in the backup battery slots at the bottom of the GCM.
Figure 4.3 shows the installation slots and polarity for iSTAR Pro batteries.
P3
P10
P5
P7
S1 LED1 LED2
LCD1
+
-
+
-
+
-
+
-
+
P6
-
J4
S5
P9
Backup Battery Slots
Figure 4.3: Installing Backup Batteries
iSTAR Pro Installation and Configuration Guide
4-9
Connecting to the Host
Connecting to the Host
You can connect the iSTAR Pro GCM to the host using:
Network connections – connect to the GCM onboard (10BaseT) port or
the GCM PCMCIA (10/100BaseT) port.
Direct RS-232 connections – connect to the GCM P6 connector.
Modem connections – connect a modem card to the GCM PCMCIA port
(recommended) or connect the GCM P6 connector to a qualified
external modem.
Note: Modem connections to the iSTAR Pro have not been evaluated
by UL.
Configurations that communicate from the iSTAR Pro to the host using serial
or modem connections must also install Remote Access Service (RAS) on the
C•CURE 800/8000 host.
Note: The C•CURE 9000 does not support serial or modem
connections using RAS.
Primary and Secondary Connections
One iSTAR Pro controller is always designated as master, and provides the
primary communication path to the host. A secondary path can be configured
on the same master or on an alternate master.
This section provides instructions for connecting the iSTAR Pro to the host.
Refer to Table 2.1 on page 2-7 for the list of primary and secondary
configurations recommended by Software House.
Connecting to the Host via the Network
The iSTAR Pro controller includes:
Onboard (10BaseT) Ethernet connection (standard)
4-10
iSTAR Pro Installation and Configuration Guide
Hardware Installation
PCMCIA (10/100BaseT) Ethernet connection (optional)
Note: PCMCIA connections to the iSTAR Pro have not been evaluated
by UL.
Note: iSTAR Pro supports a single PCMCIA Ethernet connection
which you can configure from either of the two PCMCIA ports
on the GCM. You can use the empty port to install a compact
flash memory card or internal modem card, if desired.
To connect to a 10BaseT network
1. Route the Ethernet wiring into the controller through the closest
knockout/conduit to the port.
2. Plug the RJ-45 connector into the J4 port on the GCM (Figure 4.4).
PCMCIA Card/Modem and Connector
P3
P10
P5
P7
Ethernet Port (J4)
LCD1
S1 LED1 LED2
P6
On Board Ethernet
Connector
J4
S5
P9
Reset Button
Figure 4.4: Connecting Ethernet
3. Place a ferrite clamp (PN 0444164181) on the Ethernet cable inside the
chassis (Figure 4.5).
iSTAR Pro Installation and Configuration Guide
4-11
Connecting to the Host
Figure 4.5: Ethernet Ferrite
To connect to the PCMCIA port
1. Insert the PCMCIA card into the iSTAR Pro port (see Figure 4.4).
2. Connect the Ethernet cable to the card and route the cable through the
closest knockout/conduit at the side or top of the box.
3. Press the reset button to reboot the controller.
Connecting to the Host using RS-232
Configurations that communicate from the iSTAR Pro to the host using serial
or modem connections must also install Remote Access Service (RAS) on the
C•CURE 800/8000 host.
Note: The C•CURE 9000 does not support serial or modem
connections using RAS.
4-12
iSTAR Pro Installation and Configuration Guide
Hardware Installation
To connect the controller to the host via RS-232 (DTE to DTE)
1. Route the host RS-232 wiring into the controller through the closest
conduit/knockout to the port.
2. If needed, strip the end of the wires enough (1/4") to permit insertion
into a connector.
3. Use the 3/32" (2.5 mm) screwdriver to loosen the screws just enough
to insert the wires.
4. Detach the P6 connector from the board.
5. Connect the wires to the P6 connector (Figure 4.6).
P3
P10
P5
Pin 5
P7
Pin 4
LCD1
S1 LED1 LED2
P6
Pin 3
-
+
-
+
-
+
-
+
-
+
J4
Pin 2
S5
Pin 1
P9
P6 Five Pin Connector
(Top View)
P4 Five Pin
Connector
(Side View)
Screw
5
1
Insert Wires
Into Openings
Gnd
RXD-
CTS
RTS
TXDFigure 4.6: P6 Connections
6. Tighten the screws.
iSTAR Pro Installation and Configuration Guide
4-13
Connecting to the Host
7. Reattach the connector to the board.
8. Jump the connector pins (for DB9F, jump 7 and 1; for DB25F, jump 4
and 8).
Serial
iSTAR Pro to Host - DB25 Connection
iSTAR Pro to Host - DB9 Connection
Pin 5
TXD- Pin 3
RTS
Pin 7
CTS
Pin 8
RXD- Pin 2
Pin 1
CD
Host
(DB9F)
Gnd
Pin 5
RXD-
Pin 4
CTS
Pin 3
TXD-
Pin 2
RTS
Pin 2
RTS
Pin 4
TXD-
Pin 1
CTS
Pin 5
RXD-
Pin 3
CD
Pin 8
Pin 7
iSTAR
(P6)
Host
(DB25F)
Gnd
Pin 5
RXD-
Pin 4
CTS
Pin 3
RTS
Pin 2
TXD-
Pin 1
iSTAR
(P6)
Figure 4.7: Serial Connection (DTE to DTE), DB9 or DB25
Notes: The COM port on the host system must be set as follows:
– Bits per second - 57600 bps
– Data bits - 8
– Parity - None
– Stop bits - 1
– Flow control - hardware
4-14
iSTAR Pro Installation and Configuration Guide
Hardware Installation
9. Locate the S1 DIP switch and set each switch as shown in Figure 4.8.
P3
P10
P5
P7
LCD1
S1 LED1 LED2
-
+
-
+
-
+
-
+
-
+
P6
S1-1 On
S1-2 Off
S1-3 On
S1-4 Off
S1-5 On
S1-6 Off
S1-7 On
S1-8 Off
J4
S5
P9
Figure 4.8: S1 Switch Settings
Connecting to the Host via Modem
You can connect to the host using a:
PCMCIA internal modem card, or
External modem
Note: Use of PCMCIA modem cards with the iSTAR Pro has not been
evaluated by UL.
Configurations that communicate from the iSTAR Pro to the host using serial
or modem connections must also install Remote Access Service (RAS) on the
C•CURE 800/8000 host.
Note: The C•CURE 9000 does not support serial or modem
connections using RAS.
iSTAR Pro Installation and Configuration Guide
4-15
Connecting to the Host
Connecting a PCMCIA Modem
To connect via PCMCIA card modem
1. Insert the PCMCIA card into the iSTAR Pro slot (see Figure 4.9).
PCMCIA Card/Modem
and Connector
P3
P10
P5
P7
LCD1
S1 LED1 LED2
P6
J4
Reset
Button
S5
P9
Figure 4.9: Connecting Modems
2. Attach the telephone cable to the card and route the cable through the
closest knockout/conduit at the side or top of the box.
3. Press the reset button to reboot the controller.
Connecting an External Modem
Note: Use of dialup modem connections with the iSTAR Pro has not
been evaluated by UL.
To connect the external modem
1. Install the external modem per manufacturer’s instructions.
2. Set the modem DIP switches according to manufacturer’s instructions.
4-16
iSTAR Pro Installation and Configuration Guide
Hardware Installation
3. Route the modem wiring into the controller through the closest
conduit/knockout.
4. If needed, strip the end of the wires enough (1/4") to permit insertion
into a connector.
5. Use the 3/32" (2.5mm) screwdriver to loosen the screws just enough to
insert the wires.
6. Detach the P6 connector from the board.
7. Connect the wires to the P6 connector (Figure 4.10).
P3
P10
P5
Pin 5
(Gnd)
P7
Pin 4
(RX-)
Pin 3
(CTS)
+
-
+
-
+
-
+
-
+
P6
-
J4
Pin 2
(RTS)
Pin 1
(TX-)
LCD1
S1 LED1 LED2
S5
P6 Five Pin Connector
(Front View)
P9
Figure 4.10: P6 Connections
8. Tighten the screws.
9. Re-attach the connector to the board.
10. Verify that the modem pin-outs are as shown in Figure 4.11.
iSTAR Pro Installation and Configuration Guide
4-17
Connecting to the Host
.
iSTAR Pro to Modem - DB9 Connection
Pin 5
Pin 2
Pin 8
Pin 7
Pin 3
Gnd
Pin 5
RXD-
Pin 4
CTS
Pin 3
RTS
Pin 2
TXD-
iSTAR Pro to Modem - DB25 Connection
Pin 7
Pin 3
Pin 5
Pin 4
CTS
Pin 3
Pin 2
TXD-
Pin 2
iSTAR
(P6)
Modem
(DB9M)
Pin 5
RXDRTS
Pin 4
Pin 1
Gnd
Pin 1
iSTAR
(P6)
Modem
(DB25M)
Figure 4.11: RAS Modem Connection (DTE to DCE), DB9 or DB25
11. Locate the S1 DIP switch and set each switch as shown in Figure 4.12.
P3
P10
P5
P7
LCD1
S1 LED1 LED2
P6
S1-1 On
S1-2 Off
S1-3 On
S1-4 Off
S1-5 On
S1-6 Off
S1-7 On
S1-8 Off
-
+
-
+
-
+
-
+
-
+
J4
S5
Figure 4.12: S1 Switch Settings
4-18
iSTAR Pro Installation and Configuration Guide
P9
Hardware Installation
Low Battery, Power Fail and Tamper Inputs
Connector P8 is a six-pin connector for three two-wire inputs. These are used
to connect the inputs for:
Low battery
AC power fail
Tamper
Figure 4.13 shows the location of the P8 connector.
P8 Connector
P3
P10
P5
P7
LCD1
S1 LED1 LED2
P6
-
+
-
+
-
+
-
+
-
+
J4
S5
P9
Figure 4.13: The P8 Connector
Connecting Inputs to P8
The P8 input connectors are easy to detach and reattach as needed.
To connect inputs to the P8 connector
1. Route the low battery, AC power fail, and tamper inputs to the six-pin
connector. Most systems come with the tamper already connected.
2. If needed, strip the end of the wires enough (1/4") to permit insertion
into a connector.
3. Detach the input connectors from the board
iSTAR Pro Installation and Configuration Guide
4-19
Low Battery, Power Fail and Tamper Inputs
4. Use the 3/32 (2.4 mm) screwdriver to loosen the screws just enough to
insert the wires.
5. Insert the wires in the connectors.
6. Tighten the screws.
Power Fail
Low Battery
Tamper
1
P3
2
P10
3
P5
4
5
6
P7
P8 Six Pin Connector
S1 LED1 LED2
LCD1
+
-
+
-
+
-
+
-
+
P6
-
J4
S5
P9
Figure 4.14: P8 Connector for Power Fail, Low Battery, and Tamper
7. Reattach each connector to the boards as follows:
AC power fail inputs on Pins 1 and 2
Low battery inputs on Pins 3 and 4
Tamper inputs on Pins 5 and 6 (normally prewired)
Note: To ensure correct reporting of unused pins, if you enable power
fail, low battery, and tamper in the C•CURE software, but you
are not using these pins, you must jumper each pair of pins (1 to
2, 3 to 4, and 5 to 6).
4-20
iSTAR Pro Installation and Configuration Guide
Hardware Installation
Connecting AC Power
The iSTAR Pro must be connected to a 15A circuit breaker protected branch
circuit. Cabling must be UL-Listed and/or Recognized. Refer to “Power
Requirements,” on page 3-5 for power requirements.
Caution: Before performing this procedure, ensure that the main
power supply is shut off or disconnected.
Caution: Differences exist in the AC input connector pin outs for a
Lien Industries power supply and a Wall Industries (Sinpro) power
supply. Cable harnesses for the Lien Industries power supply are not
interchangeable with cable harnesses on the Wall Industries (Sinpro)
SBU120-105 power supply. See Figure 4.15 for the correct pin outs.
Lien Industries
Wall Industries (Sinpro)
Ground
Line
Neutral
Neutral
Line
Ground
Figure 4.15: Top View of Power Supply Units with Pin Outs
iSTAR Pro Installation and Configuration Guide
4-21
Installing modular boards
Installing modular boards
Installing a modular GCM
1. Mount the GCM in the STAR-CAN with 6/32 x 1/2” bolts.
2. Connect 12 VDC from the power supply.
3. Connect Ethernet with CAT-5 or CAT-6 cable
4. Connect the Tamper switch to the Tamper input
Cabinet
Tamper
Input
P9
GCM
12 VDC
Ethernet
Tamper
Switch
Ground Stud
12 VDC Power
Supply
AC Input Wiring
Figure 4.16: Modular GCM Install
4-22
iSTAR Pro Installation and Configuration Guide
Hardware Installation
Installing the first modular ACM
1. Mount the ACM in the STAR-CAN with 6/32 x 1/2” bolts.
2. Connect 12 VDC from the power supply.
3. Connect the 34 pin ribbon cable from the GCM to the ACM. The
connectors are polarized and the pin 1 wire is colored red.
P9
GCM
34-pin Ribbon
Cable
ACM #1
Ground Stud
12 VDC
12 VDC Power
Supply
AC Input Wiring
Figure 4.17: 1st Modular ACM Install
iSTAR Pro Installation and Configuration Guide
4-23
Installing modular boards
Installing the second modular ACM
1. Mount the ACM in the STAR-CAN with 6/32 x 1/2” bolts.
2. Connect 12 VDC from the power supply.
3. Connect the 34 pin ribbon cable from the GCM to the ACM. The
connectors are polarized and the pin 1 wire is colored red.
P9
GCM
ACM #1
34-pin Ribbon
Cable
ACM #2
Ground Stud
12 VDC Power
Supply
AC Input Wiring
Figure 4.18: 2nd Modular ACM Install
4-24
12 VDC
iSTAR Pro Installation and Configuration Guide
Hardware Installation
Wiring Inputs, Outputs, and Readers
Wire as shown in Figure 4.19:
Total of 8 readers per ACM which can be any combination of:
• Up to 8 Wiegand signaling readers
• Up to 8 RM Bus readers
16 supervised inputs per ACM
Up to 8 I/8 RM bus modules (64 supervised inputs per ACM)
8 Form C, dry contact relay outputs per ACM
Up to 8 R/8 RM bus modules (64 output relays per ACM)
P9
GCM
Supervised Inputs
Direct connect
Wiegand
Readers
ACM
Relay Outputs
RM Bus Readers
I/8 Bus modules
R/8 Bus Modules
Figure 4.19: ACM connections
iSTAR Pro Installation and Configuration Guide
4-25
Installing modular boards
4-26
iSTAR Pro Installation and Configuration Guide
5
Using the iSTAR
Configuration Utility
(ICU)
This chapter describes how to use the iSTAR Configuration Utility (ICU) to
configure iSTAR Pro hardware.
In This Chapter
Overview............................................................................................... 5-2
General Configuration Procedure ......................................................... 5-4
Copying the ICU onto a PC or Laptop ................................................. 5-7
Understanding the ICU ......................................................................... 5-8
ICU Block Feature ................................................................................ 5-8
Starting the ICU .................................................................................... 5-9
Refreshing Controller Information ..................................................... 5-11
Setting ICU Options............................................................................ 5-11
Using the ICU Window ...................................................................... 5-14
Configuring a Controller..................................................................... 5-20
Configuring RAS ................................................................................ 5-28
Configuring SNMP ............................................................................. 5-29
Connecting to the iSTAR Web Page Diagnostic Utility ..................... 5-33
Sending Messages to Other ICU Users............................................... 5-37
Downloading Firmware Updates ........................................................ 5-38
iSTAR Pro Installation and Configuration Guide
5-1
Overview
Overview
The ICU provides iSTAR Pro configuration, diagnostic, and troubleshooting
options.
Note: This chapter describes Version 4.1.0 of the ICU. If you are using
an earlier version of the ICU, refer to the ICU online help for
instructions.
Note: To configure an iSTAR Pro controller with Version 4.1.0 of the
ICU, Software House recommends that you have firmware
version 4.1.0 or greater installed on the iSTAR Pro controller.
Use the ICU to designate the master controller, define master IP addresses,
and define the IP address for the C•CURE host. Other configuration
information should be defined and downloaded from the C•CURE host.
However, sites that use locked IP addresses to provide local management can
use the ICU for local cluster configuration.
Note: The ICU has not been evaluated by UL.
Cautions: iSTAR Pro configuration is accomplished using the
C•CURE Administration application and the ICU. To ensure correct
configuration, the information that you enter in the ICU must match
the information that you enter in the C•CURE Administration
application.
Software House recommends that you use the ICU only for initial
setup of master controller address information and for occasional
troubleshooting. This is because configuration information in the
C•CURE is downloaded to the iSTAR Pro and overwrites the values
that you specify in the ICU.
5-2
iSTAR Pro Installation and Configuration Guide
Using the iSTAR Configuration Utility (ICU)
Configuring a Master Controller
Use the ICU to define the controller type (master), the controller IP address,
the primary connection type, and the C•CURE address.
For LAN configurations, Software House recommends that you configure
information for member controllers in the C•CURE Administration
application. The C•CURE downloads member configuration information to
the master at start-up, and the master uses the information to configure the
member controllers.
Troubleshooting Tools
The ICU provides a set of troubleshooting tools that help you to monitor the
iSTAR Pro network. Use troubleshooting tools to:
PING IP addresses
Send messages to other ICU users
Open a Real Time Monitor report window and display diagnostic
messages
Configuration Diagnostics
The ICU provides a diagnostic command that verifies the following items on
the local PC on which you are running the ICU:
C•CURE 800/8000 host version
C•CURE 800/8000 ccure.ini file
Windows services file
Host TCP/IP connection
iSTAR Pro Installation and Configuration Guide
5-3
General Configuration Procedure
General Configuration Procedure
iSTAR Pro configuration is accomplished using the C•CURE Administration
application and the ICU.
LAN Configurations
Requirements for LAN configurations vary from site to site. The following
procedure describes most configurations.
To configure an iSTAR Pro cluster
1. Connect and power on all iSTAR components.
2. Use the ICU to configure the:
IP address of the master
IP address of the host with which the master communicates
IP address of the member iSTARs (when not using DHCP)
Note: You can also use the NetBIOS name or the FQDN.
3. Use the C•CURE Administration application to configure:
Master and member names
Master and member IP and MAC addresses
4. Use the C•CURE Administration application to configure the cluster
and download cluster information. During download, the:
Master establishes a connection with the C•CURE host.
C•CURE host downloads member address information.
Members beacon a “request for service” message across the
subnet.
Master matches the “request for service” message with the
member address information, and downloads its’ own IP
address.
Members establish connections with the master.
5-4
iSTAR Pro Installation and Configuration Guide
Using the iSTAR Configuration Utility (ICU)
WAN Configurations
Because the ICU cannot detect an iSTAR or iSTAR Pro address beyond the
local subnet, you must:
1. Connect and power on all iSTAR components.
2. Copy the ICU to a PC or laptop.
3. Connect the PC or laptop with the ICU to the subnet on which the target
iSTAR Pro resides.
4. Use the ICU to:
• Identify MAC addresses for members (see Figure 5.4 on page 5-10)
• If not using DHCP, configure the IP address for the master on the
Ethernet Adaptor tab (see Figure 5.1)
• Configure gateway addresses for members and masters on the
Ethernet Adaptor tab.
Figure 5.1: ICU Configuration Ethernet Adaptor Tab
iSTAR Pro Installation and Configuration Guide
5-5
General Configuration Procedure
5. Use the C•CURE Administration application (Hardware, Controller,
iSTAR Controller Selection, Identification dialog box) to configure:
• Master and member names
• Master and member IP and MAC addresses
6. Use the C•CURE Administration application (Hardware, Cluster,
iSTAR Cluster Selection, Identification dialog) to configure the
cluster and download cluster information across the network. During
download, the:
• Master establishes a connection with the C•CURE host.
• C•CURE host downloads member address information.
• Members beacon a “request for service” message across the network.
• Master matches the “request for service” message with the member
address information, and downloads its’ own IP address.
• Members establish connections with the master.
Note: The ICU can connect to an iSTAR Pro across a WAN provided
you know both the MAC address and IP address of the remote
iSTAR Pro.
5-6
iSTAR Pro Installation and Configuration Guide
Using the iSTAR Configuration Utility (ICU)
Copying the ICU onto a PC or Laptop
When you install C•CURE on a server or client workstation, the ICU is
included in the ICU folder.
To use the ICU to configure an iSTAR Pro, you have to copy the ICU files to
a PC or laptop, and connect the PC or laptop to the same subnet as the iSTAR
Pro you want to configure. Copy the following ICU files from the \ICU
directory:
ICU.exe – The executable that runs the ICU.
iWatch.exe – The executable that provides real-time monitoring of
iSTAR Pro controllers.
Caution: Copy this executable to the same folder as ICU.exe.
icu.chm – The help file for the ICU.
ReleaseNotes.txt – Information about this release of the ICU.
Be sure to record the location of these files on the PC or laptop so that you
can find them later.
iSTAR Pro Installation and Configuration Guide
5-7
Understanding the ICU
Understanding the ICU
The ICU window allows access to all ICU functionality, including cluster
configuration. The ICU also displays a list of controllers connected to the
subnet, and the configuration information as it is stored on each controller.
Displaying and Updating Cluster Information
At startup, the ICU broadcasts a query across the subnet to controllers
requesting their configuration information. Controllers that are powered on
respond to the query by sending their information to the ICU, which then
displays the information in the ICU window.
The ICU window is updated whenever a controller connection status changes.
Refresh the window for the latest connection information. See “Refreshing
Controller Information,” on page 5-11 for additional information.
ICU Block Feature
You can prevent users from using the ICU to change the configuration of an
iSTAR Pro controller by setting the ICU Block feature on the controller. To
block the ICU for a given iSTAR Pro controller, set switch S4 positions 5-8
on the GCM to the On position. To turn off ICU blocking and allow users to
modify the configuration, set switch S4 positions 5-8 to the Off position.
Table 5.1: ICU Block and Unblock Settings - with LCD Status Display Messages
ICU Block On
(Read only) - Display
General Messages
ICU Block Off
(Read/Write/Update) Display General Messages
S4-5
On
Off
S4-6
On
Off
S4-7
On
Off
S4-8
On
Off
Switch
Position
Note: With ICU Block On, you cannot edit the ICU configuration. ICU dialog
box fields are grayed out. The LCD displays Read only status messages.
5-8
iSTAR Pro Installation and Configuration Guide
Using the iSTAR Configuration Utility (ICU)
Starting the ICU
To start the ICU
1. In Windows NT, 2000, 2003, or XP, click Start on the Windows task
bar. A menu opens.
2. Choose the Run command (Figure 5.2).
Figure 5.2: Run Dialog Box
3. In the Open list box, enter the path and filename for ICU.exe.
4. Click OK. The ICU password dialog box opens (Figure 5.3).
Figure 5.3: Password Dialog Box
5. Enter the default password and click OK. The default password is
manager. Software House recommends that you change the default
password for the ICU. Refer to “Changing the ICU Password,” on page
5-12 for information about setting up passwords.
The ICU starts and the main window opens (Figure 5.4). See “Using
the ICU Window,” on page 5-14.
iSTAR Pro Installation and Configuration Guide
5-9
Starting the ICU
Figure 5.4: ICU Main Window
5-10
iSTAR Pro Installation and Configuration Guide
Using the iSTAR Configuration Utility (ICU)
Refreshing Controller Information
To refresh controller information in the ICU window, use any of the following
methods:
Click the Refresh icon ( ) on the ICU toolbar. This method refreshes
information for all controllers in the utility’s subnet.
Choose Refresh List from the View menu. This method refreshes
information for all controllers in the ICU’s subnet.
Select a controller in the ICU window, right-click, and choose Refresh
from the pop-up menu. This method refreshes information only for the
selected controller.
Set a refresh interval to automatically refresh the ICU window. See
“Setting a Refresh Interval,” on page 5-12. Please note that setting an
automatic refresh interval increases network activity.
Setting ICU Options
Use the ICU Options dialog box to:
Enable and specify a refresh interval to automatically refresh the ICU
window. Please note that setting an automatic refresh interval increases
network activity.
Change the password for the ICU.
Specify the public IP address of the PC being used to download
firmware to your iSTAR Pro controllers.
Set the download port on the PC being used to download firmware to
your iSTAR Pro controllers.
To access the ICU Options dialog box (Figure 5.5), select File>Options
from the ICU menu bar.
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Setting ICU Options
Figure 5.5: Options Dialog Box
Setting a Refresh Interval
You can set the ICU to refresh the controller list automatically, at the interval
you specify.
To refresh the ICU window automatically:
1. In the Auto-Refresh section of the Options dialog box, select the
Enable option.
2. Enter the refresh interval (in minutes) or use the up/down arrows to the
right of the Refresh Interval box to select the time.
3. Click OK.
Changing the ICU Password
You can change the password for the ICU using the Options dialog box.
Note: Software House recommends that you change the default
password for the ICU.
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To change the ICU password:
1. In the ICU User Password section of the Options dialog box, enter the
new password in the Password box.
2. Confirm the password by entering it again in the Re-Enter Password
box.
3. Click OK.
Setting the Public IP Address for Firmware Downloads
If the public IP address of the PC you are using to download iSTAR Pro
firmware is different than the IP address assigned to the PC’s NIC card, enter
the public IP address of the PC in the Public IP Address field on the Options
dialog box. This is required when the PC is on a WAN that is behind a NAT
server that exposes a public IP address for the PC that is different than the IP
address assigned to the PC’s NIC card.
After entering the public IP address, click OK.
Setting the TCP/IP Port for Firmware Downloads
By default, the computer on which you are running the ICU uses port 2020 to
download firmware to the iSTAR controllers on your network. In some
situations, other applications may be using port 2020 on the PC, in which case
you must specify another port to use for firmware downloads.
To specify another firmware download port, enter the port number in the
Download TCP/IP Firmware field on the Options dialog box.
To determine if port 2020 is in use, and to determine which ports are in use
on the PC, enter the following command in a DOS command prompt window:
netstat -n
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Using the ICU Window
Using the ICU Window
You can use the ICU window (Figure 5.6) to configure master and member
controllers.
Menu Bar
Toolbar
iSTAR
Display Area
Status Bar
Figure 5.6: Parts of the ICU Main Window
Toolbar
The toolbar contains icons of frequently used ICU commands.
To display the toolbar, select Toolbar from the View menu. To hide the
toolbar, select the Toolbar command again.
Point the cursor at each toolbar button to display a tip on the button’s use.
Table 5.2 describes toolbar buttons
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Table 5.2: Toolbar Button Description
Button
Description
Refreshes the controller list. The ICU broadcasts a query
across the subnet, and controllers respond with their
configuration information, which is updated in the window.
Select a controller and click this button to open the
Controller window for the selected controller. This window
lets you configure the selected controller. See “Configuring a
Controller,” on page 5-20 for more information.
Select a controller and click this button to open a Monitor
Controller Diagnostic window for the selected controller.
The window displays reports for categories selected using
Diagnostic Level Control.
Select a controller and click this button to open a Ping
window for the selected controller.
Select a controller and click this button to download updated
firmware to the controller. See “Downloading Firmware
Updates,” on page 5-38 for more information.
Opens the online Help for the ICU.
Icons
Icons in the ICU Window indicate the status or type of controller.
Table 5.3: ICU Window Icons
Icon
Description
The controller on the left is an iSTAR Classic.
The controller on the right is an iSTAR Classic with a
PCMCIA card.
Connected to Host, or
Connected to Master
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Using the ICU Window
Table 5.3: ICU Window Icons (Continued)
Icon
Description
The controller on the left is an iSTAR Classic.
The controller on the right is an iSTAR Classic with a
PCMCIA card.
Not Connected, or
Attempting Host Connection, or
Attempting Master Connection
The controller on the left is an iSTAR Pro.
The controller on the right is an iSTAR Pro with a
PCMCIA card.
Connected to Host, or
Connected to Master
The controller on the left is an iSTAR Pro
The controller on the right is an iSTAR Pro with a
PCMCIA card.
Not Connected, or
Attempting Host Connection, or
Attempting Master Connection
The controller is an iSTAR, an iSTAR Pro, or an
iSTAR eX.
Beaconing for Host
Beaconing for Master
Beaconing for Configuration.
The controller is currently rebooting.
The controller is an iSTAR eX.
The Status column indicates that the controller is:
Connected to Host
Connected to Master
Not Connected
Attempting Host Connection
Attempting Master Connection
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Table 5.3: ICU Window Icons (Continued)
Icon
Description
Comm Fail
The controller is in a Communication Failure state,
and the ICU is unable to communicate with the
controller.
This can be a transient state when you refresh the
ICU display, and is replaced by one of the other
states when the ICU receives a response from the
controller.
The Display Area
The Display Area displays a list of controllers that respond to the ICU
broadcast. The ICU displays the following information for each controller.
Table 5.4: ICU Window Columns
Column
Description
Icon
Indicates the status of the controller.
MAC Add
Displays the last six nibbles of the controller’s MAC address.
MAC addresses are unique hardware addresses for the iSTAR Pro. A MAC address cannot be
changed. A GCM’s MAC address is indicated by a label on the GCM board. The first six
nibbles of the MAC address are fixed for all controllers (set at 00-50-F9).
Name
IP Address
Displays the name of the controller as it was configured in the C•CURE System Controller
window.
Displays the controller’s IP address.
Use the ICU to assign IP addresses to masters. Use the C•CURE Administrative application to
assign IP addresses to cluster members.
If “169.254.xxx.xxx” is displayed in this field, the IP address is not configured.
Parent IP Address
If this controller is a cluster member, displays the IP address of the controller’s master.
If this controller is a master, displays the IP address of the host.
If “0.0.0.0” is displayed in this field, a master is not assigned to the controller or the master IP
address is not configured.
FW Version
Displays the controller’s firmware version. ICU Version 3.3.0 recognizes any firmware version
greater than Version 2.1. Earlier firmware versions are listed as “Unknown”.
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Using the ICU Window
Table 5.4: ICU Window Columns
Column
Type
Description
If the controller is a cluster member, displays Normal.
If the controller is a master, displays Master.
Status
Displays the status of the controller:
Attempting master connection – a member controller is attempting to connect to and
communicate with its’ master controller.
Attempting host connection – a master controller is attempting to connect to and
communicate with the C•CURE host computer.
Not Connected – the controller is configured but is not communicating with the master (if
a member) or host (if a master).
Connected to Host – the master is configured and communicating with the host.
Connected to Master – the member controller is configured and communicating with its’
master controller.
Connected to alternate master – the member controller is configured and
communicating with its’ alternate master controller. This indicates that the primary master
controller is not communicating with the member.
Beaconing for Host – the master is configured but not in communication with the host.
Beaconing for Master – the controller is broadcasting a query across the subnet for the
master’s IP address. The master responds by sending the controller the IP address. If the
master does not respond in a set amount of time, the ICU responds by sending the
controller the master’s IP address as specified in the utility’s controller database.
Beaconing for IP Address – the member is broadcasting a query across the subnet for its
own IP address. Since the controller is a member, the master can respond with the IP
address information.
Rebooting – the controller is rebooting.
Comm Fail – the controller did not receive the latest ICU refresh message, and may be in
communication failure.
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Menu Bar
The Menu bar provides options that activate dialog boxes. Refer to the ICU
online help for specific information about ICU dialog boxes.
Status Bar
The Status Bar provides helpful information about the current operation the
ICU is performing.
The Status Bar also displays the number of active ICUs and the number of
controllers that are responding to the utility’s broadcast.
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Configuring a Controller
Configuring a Controller
The Controller dialog box contains options that configure and edit iSTAR
Pro controllers.
Prerequisite Information
You need the following information to configure an iSTAR Pro controller.
Table 5.5: Controller Configuration Information
Information
Description
Controller IP address
The ICU prompts you for a specific IP address.
Host connection type
Master controllers support onboard Ethernet, PCMCIA
Ethernet, serial, and modem connection to C•CURE.
Member controllers support one network connection
(10BaseT or 100BaseT Ethernet).
C•CURE or master
address
For master controllers, this is the IP address of the
C•CURE system.
For member controllers, this is the IP address of the
master controller.
Primary host
connection
Master controllers can establish a primary connection
to the C•CURE host over network, serial, or serial
modem connections.
Secondary host
connection
Master controllers can establish a secondary
connection to the host over network, serial, or serial
modem connections.
Alternate masters must use 10BaseT Ethernet, and
must be configured with a master controller that uses
10BaseT for the primary connection.
To configure a controller using the ICU
1. Power up the controllers in the cluster.
2. Start the ICU.
Note: To use the ICU, connect a PC or laptop to the same subnet
as the cluster.
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Using the iSTAR Configuration Utility (ICU)
The ICU window opens (Figure 5.7) and displays controllers and their
configuration information.
If a controller is not configured, the ICU displays:
• Last six nibbles of the controller’s MAC address
• “169.254.xxx.xxx” for the controller’s IP address
• “Disconnected” icon (
,
,
,
, or
).
• “Broadcasting for...” for Status
Figure 5.7: ICU Main Window Messages
3. Use one of the following methods to open the Controller dialog box
for a given controller:
• Double click the controller.
• Highlight the controller, right click, and choose Edit Controller
Information from the drop down menu.
• From the Main Menu bar, select Edit and choose Controller.
• Click the Edit Controller icon.
Controllers are identified by their MAC addresses. The Controller
dialog box opens for the selected controller (Figure 5.8), with the
Controller Identity tab selected by default.
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Configuring a Controller
Figure 5.8: Controller Dialog Box (Controller Identity Tab)
4. Provide the information described in Tables 5.6 through 5.10. When
done, click OK.
Note: The Advanced tab is available only for iSTAR controllers that
are using firmware version 4.0.0 or greater.
Table 5.6: Controller Identity Tab
Field
MAC address
Description
Displays the last six nibbles of the controller’s MAC address.
You cannot edit this field.
MAC addresses are unique hardware addresses that identify
controllers and other Ethernet devices. They are built into
GCMs at production time. A controller’s MAC address is
printed on a label that is attached to the GCM. The first six
nibbles of the MAC address are fixed for all controllers (set
at 00-50-F9).
NetBIOS name
Displays the NetBIOS name of the controller.
You cannot edit this field.
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Table 5.6: Controller Identity Tab (Continued)
Field
Master controller
Description
Select this option to indicate that the controller is a master.
If you select this option, the Master tab changes to a Host tab.
You can then use the Host tab to specify the host with which
the controller communicates and the type of connection to
the host (see Table 5.8).
If you do not select this option, it indicates that the controller
is a member controller communicating with a master
controller. You can then use the Master tab to specify the
master controller with which the controller communicates
and the type of connection to the master controller.
Table 5.7: Ethernet Adapter Tab
Field/Option
Adaptor
Description
Defines the type of Ethernet connection. Options are:
Onboard Ethernet Adaptor – connected via
10BaseT Ethernet.
PCMCIA Ethernet Adaptor – connected via
PCMCIA Ethernet card. This option is available
only if the controller has an onboard PCMCIA card
installed.
Use this as the
Primary Ethernet
Adaptor
If checked, uses the Ethernet adaptor specified on this
tab as the primary Ethernet connection. Use the Host tab
to configure secondary Ethernet connections (master
controllers only).
Obtain an IP address
from a DHCP Server
If you select this option, the controller uses the IP
addresses assigned by the DHCP server that you
specify. Software House recommends that you select
this option.
Note:
When locked (using the lock icon), the
controller only accepts addresses from the
DHCP server, and does not accept a
translated address downloaded from a
Network Address Translator, C•CURE
system, or other remote device.
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Configuring a Controller
Table 5.7: Ethernet Adapter Tab (Continued)
Field/Option
Specify an IP address
Description
Select this option if you want to use a specific IP
address for the controller.
Note:
If locked (using the lock icon), the
controller only uses the IP address you
specify, and does not accept translated
addresses downloaded from a Network
Address Translator, C•CURE system, or
other remote device.
When you select this option, the following fields
become active:
IP Address – Enter the controller’s IP address. All
controllers need an IP address to communicate on a
TCP/IP network.The IP address you enter must match
the IP address you enter for the controller in the
C•CURE System Administration application.
Subnet Mask – Enter the subnet mask.
Default Gateway – Enter the IP address of the default
gateway for the controller. This field is required for
iSTAR Pros that communicate across a WAN
configuration.
Obtain Domain Name
Server addresses
automatically
If you select this option, the controller automatically
obtains Domain Name Server addresses. Software
House recommends that you select this option.
Use the following
Domain Name Server
addresses
Select this option if you want to specify the Domain
Name Server(s) that the controller should use. Then
enter the IP addresses of the Primary and Secondary
DNS Servers in the provided fields.
Optionally, you can also enter a DNS Query Suffix (for
example, “yourcompany.com”).
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Using the iSTAR Configuration Utility (ICU)
Table 5.8: Host/Master Tab
Section
Primary Host
Connection
or
Primary Master
Connection
Description
Connection Type – Defines the primary connection to
the C•CURE host or the master controller. Selections
include:
Onboard Ethernet – connects via 10BaseT
Ethernet.
PCMCIA Ethernet – connects via PCMCIA
Ethernet card. This option is available only for
controllers with an onboard PCMCIA card
installed.
Modem – connects via an external or PCMCIA
internal modem.
Serial – connects directly to a serial port using
Remote Access Service.
IP Address or Name – Specifies the IP address of the
C•CURE host (if configuring a master) or master
controller (if configuring a member).
When configuring a master controller, you can enter
the NetBIOS or DNS name of the C•CURE host. When
configuring a member controller, you can only enter
the IP address of the master controller.
Note:
If the iSTAR Pro is part of an
AutoStart/Replistor redundant
configuration, you must enter the
NetBIOS or DNS name of the host or
master controller.
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Configuring a Controller
Table 5.8: Host/Master Tab (Continued)
Section
Secondary Host
Connection
or
Secondary Master
Connection
Description
Defines the type of secondary connection to the
C•CURE host or master controller. Options include:
Onboard Ethernet – connects via 10BaseT
Ethernet
PCMCIA – connects via PCMCIA Ethernet card
Modem – connects via an external or PCMCIA
internal modem
Serial – connects directly to a serial port using
Remote Access Service
None – no secondary connection
An alternate master must use 10BaseT Ethernet and be
configured with a master controller that uses 10BaseT
for the primary connection.
Table 5.9: RAS Tab
Field/Section
Description
Phone number
The host phone number for the RAS server.
Username
Enter the username for the RAS login account.
Password
Enter the password for the RAS login account.
Domain
Enter the domain name for the RAS account. Do not enter
a workgroup into this field.
RAS Host IP
Address
Use IP Address Downloaded by Host – Select this
option to connect to the IP address that is downloaded by
the C•CURE system. This is the recommended option.
Use Locked Host IP Address set in ICU – Select this
option to connect only to the locked IP address that is set
in the ICU.
Use this IP Address – Select this option to connect to the
IP address you specify in the provided box. This option is
normally not used.
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Using the iSTAR Configuration Utility (ICU)
Table 5.10: Advanced Tab
Section
Web Diagnosticsa
Description
Select the Enabled option to allow viewing of Web
Diagnostic pages for the selected controller.
Clear the Enabled option to prevent viewing of Web
Diagnostic pages for the selected controller.
See Chapter 6, “iSTAR Web Page Diagnostic Utility,”
for more information on Web Diagnostics.
SNMPa
Select the Enabled option to enable SNMP. You can
then define security levels for up to two community
names,
Clear the Enabled option to disable SNMP.
a. This feature applies only to iSTAR controllers running firmware version
4.0.0 or greater.
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Configuring RAS
Configuring RAS
When you select a modem or serial connection as the primary or secondary
path for a master on the Host tab, the fields on the RAS tab become active
(Figure 5.9).
Figure 5.9: RAS Tab
Enter the access information (Phone number, Username, Password, Domain)
and select a RAS Host IP Address option. See Table 5.9 on page 5-26 for
information about the fields and options on this dialog box.
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Using the iSTAR Configuration Utility (ICU)
Configuring SNMP
On iSTAR controllers running firmware version 4.0.0 or greater, you can
enable and configure Simple Network Management Protocol (SNMP)
communication.
SNMP communication is enabled on all iSTAR controllers by default. You
can use the ICU to:
configure up to two SNMP community names
select the security level for each community name
specify an SNMP trap manager
restrict SNMP communication to a particular SNMP host
add the contact information for the person who administers SNMP at
your site
To configure SNMP
1. In the ICU controller list, select the iSTAR controller for which you
want to enable SNMP.
2. Right-click and select Edit Controller Information.
3. Select the Advanced tab.
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Configuring SNMP
Figure 5.10: Advanced Tab
4. Click the Configure button. The SNMP dialog box appears.
Note: The Configure button is available only if the Enabled check
box is selected.
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Figure 5.11: SNMP Dialog Box
5. Refer to the following table for information about the items on this
dialog box.
Table 5.11: SNMP Dialog Box Field Descriptions
Field
Description
Community Name
Set the SNMP communities that this Controller belongs to.
An SNMP device or agent can belong to more than one
SNMP community. A device will not respond to requests
from SNMP management stations that do not belong to
one of its communities. Obtain this information from you
Network Administrator.
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Configuring SNMP
Table 5.11: SNMP Dialog Box Field Descriptions (Continued)
Field
Rights
Description
Set the access right for the specified community. when an
SNMP message is received by the Controller, it is
evaluated based on these rights.
No Access – The SNMP message from a management
system in this community is discarded.
Read Only – Only GET, GET-NEXT, and GET-BULK
requests are processed. SET requests are not processed
from this community.
Read Create – SET, GET, GET-NEXT, and GET-BULK
requests are processed.
SNMP Trap
Manager IP
Address or Host
Name
Enter the IP address or host name of the SNMP Trap
Manager for this iSTAR Controller.
SNMP Hosts
Accept SNMP packets from any host – Select this option if
you want the iSTAR controller to accept SNMP messages
from any host.
Only accept SNMP packets from this Host – Select this
option if you want the iSTAR controller to accept SNMP
messages only from a specified host.
IPAddress or Host Name – Specify the IP address or host
name of the SNMP Host for this iSTAR Controller.
Contact
Specify the snmp-contact, which is a 1- to 64-character
string usually containing an emergency contact name and
telephone or pager number.
Location
Specify the snmp-location, which is a 1- to 64-character
string usually containing location information about the
Controller.
6. Click OK to save your configuration and close the SNMP dialog.
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Using the iSTAR Configuration Utility (ICU)
Connecting to the iSTAR Web Page Diagnostic Utility
The iSTAR Web Page Diagnostic Utility uses Internet Explorer to view status
and diagnostics information. You can start the Diagnostic Utility from the
ICU. You can also run the Diagnostic Utility by typing the IP address of the
controller into the address bar of Internet Explorer (for example,
http://121.12.123.12).
Note: You must use Internet Explorer v5.0 or higher to run the
Diagnostic Utility.
To start the iSTAR Web Page Diagnostic Utility from the ICU
1. In the ICU window, select a controller and right-click. A drop-down
menu appears (Figure 5.12).
Figure 5.12: Web Page Diagnostic Utility
2. Choose Controller Status.
3. If you configured a Controller password in the C•CURE System
Administration > System Variables > Controller Tab (as shown in
Figure 5.15), the Enter Network Password dialog box opens
(Figure 5.3).
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Connecting to the iSTAR Web Page Diagnostic Utility
4. If a Controller password exists (as shown in Figure 5.15), enter the
password in both the User Name and Password fields of the Network
Dialog box ().
Figure 5.13: Configure Controller Network Password
Figure 5.14: Enter Controller Network Password in Dialog Box
Note: To configure a Network Controller password, select Admin >
Options> System Variables> Controller Password> (enter up to
16 characters).
5. If a Network Controller password was not configured for the utility, the
Controller Status web page opens in the default web browser
(Figure 5.16).
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If a password is configured in the C•CURE System for the diagnostic
utility, the Enter Network Password window opens (Figure 5.15).
Continue to step 6.
If no password was configured for the utility, the default web browser
opens as shown in Figure 5.16.
Figure 5.15: Enter Network Password Dialog Box
6. In both the User Name and Password fields, enter the password you
configured in the C•CURE Administration application.
7. Click OK.
Internet Explorer opens with the status for the selected controller
displayed in the main window (Figure 5.16).
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Connecting to the iSTAR Web Page Diagnostic Utility
Figure 5.16: iSTAR Diagnostic System Web Page
Disabling Web Diagnostics
Web Diagnostics are enabled by default. However, on iSTAR, you can disable
Web Diagnostics for selected iSTAR controllers running firmware version
4.0.0 and higher.
To disable Web Diagnostics
1. In the ICU Controller list, select an iSTAR controller that is running
firmware version 4.0.0 or greater.
2. Right-click on the controller and select Edit Controller Information.
3. Select the Advanced tab (see Figure 5.10 on page 5-30).
4. In the Web Diagnostics box, clear the Enabled check box, then click
OK.
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Using the iSTAR Configuration Utility (ICU)
Sending Messages to Other ICU Users
The Tools command on the main menu includes an option that lets you send
messages to other users who are currently using the ICU.
To send a message to other ICU users
1. From the menu bar, choose Tools>Send ICU Message.
The User Message dialog box opens (Figure 5.17).
Figure 5.17: User Message Dialog Box
2. Type your message and click Send. The ICU sends the message to all
other ICU users in the subnet.
Note: Use the User Message dialog box to advise other users that you
are configuring an iSTAR Classic, iSTAR Pro, or iSTAR eX
within a specific cluster. This “good practice” procedure
prevents other users from configuring the same iSTAR, and
maintains control over iSTAR addresses.
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Downloading Firmware Updates
Downloading Firmware Updates
You can use the ICU to quickly download firmware updates to one or more
controllers. Before starting the download process, copy the new firmware file
to a local or network directory that you can access from the computer on
which you are running the ICU.
Note: You can use this procedure to download new firmware only to
controllers that are currently using firmware version 3.2.1 or
greater.
Before starting the firmware download, be aware of the following issues:
If the public IP address for the PC on which you are running the ICU is
different than the IP address assigned to the PC’s NIC card, you have to
specify the public IP address of the PC on the ICU Options dialog box.
See “Setting the Public IP Address for Firmware Downloads,” on page
5-13 for more information.
If the default port (2020) that is used for firmware downloads is in use
by another application on the PC, you have to specify another port to use
for firmware downloads. See “Setting the TCP/IP Port for Firmware
Downloads,” on page 5-13 for more information.
To download updated firmware to a controller
1. In the ICU window, select the controller(s) that you want to update. You
can select multiple controllers by pressing the Ctrl key while you are
selecting them.
2. After selecting the controller(s), right-click in the ICU window and
select Download Firmware from the pop-up menu (see Figure 5.12 on
page 5-33).
Note: You can also start the download process by clicking the
icon on the toolbar.
3. The Download Firmware dialog box appears, listing all of the
controllers you selected (Figure 5.18).
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The Progress bar indicates the status of
the firmware download to each controller
Figure 5.18: Download Firmware Dialog Box
4. Click Browse and navigate to the directory in which you stored the
firmware image file.
5. Select the firmware image file and click Open. The selected file is
displayed in the Firmware Image File to Download box.
6. Click Start Download to initiate the download to all controllers in the
Download Firmware list. The firmware is downloaded
simultaneously to all controllers in the list. The Progress bar on each
line indicates when the download is complete to each controller.
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Downloading Firmware Updates
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iSTAR Pro Installation and Configuration Guide
6
iSTAR Web Page
Diagnostic Utility
The iSTAR Web Page Diagnostic Utility uses a web page interface that is
included in the iSTAR Pro firmware. Use the Diagnostic Utility to view
diagnostic and status information for a controller or cluster in an Internet
Explorer browser window.
Note: The Web Page Diagnostic Utility has not been evaluated by UL.
In This Chapter
Starting the Diagnostic Utility .............................................................. 6-2
Navigating the Diagnostic Utility ......................................................... 6-3
Viewing the Status Screen .................................................................... 6-4
Viewing the Cluster Information Screen .............................................. 6-7
Viewing the Object Store Database Screen .......................................... 6-8
Diagnostic Screens.............................................................................. 6-10
iSTAR Pro Installation and Configuration Guide
6-1
Starting the Diagnostic Utility
Starting the Diagnostic Utility
Use the following procedure to start the Diagnostic Utility and connect to a
controller.
To start the Diagnostic Utility
1. In an Internet Explorer browser window, enter the IP Address of the
iSTAR Pro controller (for example, http://121.21.121.12) in the
browser Address window and press Enter or click Go. The Enter
Network Password dialog box appears.
Note: You can also start the Diagnostic Utility from the ICU. See
“Connecting to the iSTAR Web Page Diagnostic Utility,” on
page 5-33.
Figure 6.1: Enter Network Password Dialog Box
2. In both the User Name and Password fields, enter the password you
configured in the C•CURE Administration application
(Options>System Variables >Controller)
After the login information has been verified, the Controller Status
window appears (Figure 6.2 on page 6-3).
Note: The password that you enter for the Diagnostic Utility is
different than the one used for the ICU.
6-2
iSTAR Pro Installation and Configuration Guide
iSTAR Web Page Diagnostic Utility
Navigating the Diagnostic Utility
The Diagnostic Utility window is divided into two frames. Use the menu on
the left-side frame, shown in Figure 6.2, to navigate to the other screens. The
selected screen displays in the right-side frame.
Left-Side Frame
Right-Side Frame
Drop-Down
List
Menu
Figure 6.2: Diagnostic Utility Frames
The menu in the left-side frame is the entry point to all the other screens. It
remains fixed in the left-side frame while the right-side frame changes
according to the menu selection.
Notice the drop-down list at the top of the menu. The MAC address of the
selected controller appears in the rectangular box. Once connected to a
controller, all of the cluster members associated with that controller are
accessible. Connect to them by selecting them from the drop-down list box.
Click the down arrow to expand the list. The numbers shown in the list
correspond to the associated controllers’ MAC addresses.
iSTAR Pro Installation and Configuration Guide
6-3
Viewing the Status Screen
Viewing the Status Screen
If the Controller Status screen is not displayed in the right-hand frame, click
Status on the menu. A Controller Status screen appears. This screen displays
status information for the selected controller. Figure 6.3 shows a portion of a
master controller status screen. The information that is displayed for a
member controller is slightly different.
Figure 6.3: Controller Status Screen
Status information varies, and depends on the iSTAR firmware version.
Table 6.1 shows all status information for the iSTAR Pro controller.
Table 6.1: Status Information Description
Item
Controller Type
6-4
iSTAR Pro Installation and Configuration Guide
Meaning
Whether the selected controller is a cluster master or
member.
iSTAR Web Page Diagnostic Utility
Table 6.1: Status Information Description (Continued)
Item
Meaning
Controller Name
The name assigned to the controller.
Online
The online status of the controller.
Main Image
The version of the firmware used by the controller.
Boot Image
The version of a secondary firmware image, used in
the unusual event of corruption or download failure
of the main image.
Boot loader
The version of the firmware that loads the Windows
CE operating system onto the controller.
Processor
The version and type of iSTAR processor (for
example MPC860 for a Motorola Power PC 860).
Board
The iSTAR board version.
I = iSTAR
II = iSTAR Pro
III = iSTAR eX
MAC Address
The last six nibbles of the Media Access Control
(MAC) address of the controller. The first six nibbles
of the MAC address are the vendor portion, and are
always 0050F9.
IP Address
The IP address assigned to the controller.
Master (or Host) IP
address
The IP address or network name assigned to the
cluster master controller or to the host.
Master MAC address
The MAC address assigned to the cluster master
controller. This field is not displayed if the current
controller is a master controller.
Local Date / Time
The local date, time, and time zone at the controller.
This value is reported each time the controller is
queried, and it is necessary to click the browser’s
Refresh button to update it.
GMT Date / Time
The date and time expressed in Greenwich Mean
Time or Universal Time. This value is reported each
time the controller is queried, and it is necessary to
click the browser’s Refresh button to update it.
iSTAR Pro Installation and Configuration Guide
6-5
Viewing the Status Screen
Table 6.1: Status Information Description (Continued)
Item
6-6
Meaning
DST
YES or NO indicates whether or not the controller
automatically adjusts the local time setting for
Daylight Savings Time when it is in effect.
Boot Date / Time
The GMT date and time at which the controller was
last booted.
Elapsed Time Since Boot
The amount of time that has passed since the system
was booted.
Total Program Memory
The total amount of controller flash ROM memory,
in bytes.
Free Program Memory
The number of bytes of controller flash ROM
memory not in use.
Percent Free
The percentage of controller flash ROM memory not
in use.
Total Storage Memory
The total amount of SDRAM available for C•CURE
access control data.
Free Storage Memory
The amount of free SDRAM available for C•CURE
access control data.
Total Physical Memory
The amount of SDRAM available on the controller.
Master (or Host)
Connection Status
The status of the connection to the master controller
(for members) or to the host (for masters).
Path to Host
Yes or No indicates whether or not the controller has
a communications path to the C•CURE host.
Active Communication
Type
The communication interface that is currently active.
Secondary
Communication Type
Type of communication for secondary connection
between the controller and host. This is shown only
if a secondary connection was configured for the
controller.
PCMCIA Ethernet Card
Address
The IP address of the PCMCIA Ethernet card, if the
controller has one. N/A if the controller does not
have a PCMCIA Ethernet card.
Modem
The modem type, if the controller has one. N/A if the
controller does not have a modem.
iSTAR Pro Installation and Configuration Guide
iSTAR Web Page Diagnostic Utility
Viewing the Cluster Information Screen
Click Cluster on the left frame to display the Cluster Information screen.
This screen displays the MAC address and IP address, plus the connection
and enabled status, for the master and all members of the cluster.
Figure 6.4: Cluster Information Screen
iSTAR Pro Installation and Configuration Guide
6-7
Viewing the Object Store Database Screen
Viewing the Object Store Database Screen
Click Database in the left frame to display the Object Store Databases
screen. This screen displays the status of the database objects in the cluster.
Information about memory displays in the top row.
The information on this screen indicates what is configured on a particular
iSTAR Pro. This information can vary from unit to unit.
Controller SDRAM
Memory (in bytes)
You can click on
these database
names to view
more details about
the database
Figure 6.5: Sample Object Store Databases Screen
6-8
iSTAR Pro Installation and Configuration Guide
iSTAR Web Page Diagnostic Utility
Table 6.2 describes the controller SDRAM memory status that displays at the
top of the window.
Table 6.2: DRAM Memory Status Description
Item
Total Object Store
Meaning
Indicates the total SDRAM memory that is available for
the Object Store Database.
Total Object Store memory is based on the total system
memory minus the 8 MB of memory that is used for the
iSTAR driver processes.
Unused Object Store
Indicates the amount of available SDRAM.
Percent Free
The percentage of available SDRAM, which is the
Unused Object Store divided by the Total Object Store.
In the database table, you can click on the following database names to
display more details about the selected database:
Personnel – Displays personnel records.
Tracking – Displays anti-passback information.
ACMClearanceDB – Displays all clearances that have been configured.
EventLinkDB – Displays the Link ID, State, Activation Time, Start
Time, and Link time for event links.
TimeSpecDB – Displays all time specifications that have been
configured.
Phone Number – The RAS telephone number.
ConnectionPath – Displays all connection path information for the
current controller.
iSTAR Pro Installation and Configuration Guide
6-9
Diagnostic Screens
Diagnostic Screens
Diagnostic screens display information about the:
iSTAR network
Readers and I/O devices connected to the iSTAR Pro
SID (Subsystem ID) diagnostic level controls
Network Diagnostics
The Network Diagnostics selection displays diagnostic information about
iSTAR networks, addresses, data transmissions, protocols, and routing.
Figure 6.6 shows a portion of the Network Diagnostics screen.
Figure 6.6: Network Diagnostics Screen
In addition to IP information, this screen also shows TCP, UDP, ICMP, ARP,
and routing information.
6-10
iSTAR Pro Installation and Configuration Guide
iSTAR Web Page Diagnostic Utility
Reader and I/O Diagnostics
The Reader & I/O Diagnostic selection displays information about devices,
such as readers, that communicate with the iSTAR Pro (Figure 6.7). This page
also displays diagnostic output for iSTAR readers and cards. Refer to “iSTAR
Pro Diagnostic Tests,” on page 7-4 for information about iSTAR diagnostic
tests.
Figure 6.7: Reader & I/O Screen
iSTAR Pro Installation and Configuration Guide
6-11
Diagnostic Screens
SID Diagnostic Levels
The SID Diagnostic Levels (Controller Diagnostics) selection displays the
Diagnostic Level Control screen (Figure 6.8). From this screen, choose the
reports to display or log for the selected controller’s subsystem.
Figure 6.8: Diagnostic Level Control Screen
Each subsystem (e.g., General Controller I/O, Comm Server etc.) has several
report categories. To display or log any or all of these, click the appropriate
check boxes.
Displaying Diagnostic Information
You can display diagnostic information from the iSTAR Diagnostic Control
window using either:
A Real Time Monitoring window, from the ICU
or
A terminal session, such as a Hyperterminal session
6-12
iSTAR Pro Installation and Configuration Guide
iSTAR Web Page Diagnostic Utility
Using a HyperTerminal Session
To configure a HyperTerminal session, connect the RS-232 diagnostic port
(P5) on the GCM to the Comm port on a computer with HyperTerminal
software. Use a cable with two DB9 connectors with female ends to connect
the iSTAR Pro to the Comm port. Connect the ports using a “straight through”
(no crossover) connection. That is, connect pin 1 on the comm port to pin 1
on the iSTAR Pro, pin 2 to pin 2, and so forth.
Note: Set the Comm port to 115,200 baud, 8-bit, 1 stop bit, hardware
flow control.
To display diagnostic messages using a HyperTerminal session:
1. Open a web browser, and enter the URL or IP address of the iSTAR Pro
controller for which you want diagnostic information. The Diagnostic
Utility appears.
2. Select SID Diagnostic Level. The iSTAR Diagnostic Level Control
page appears.
3. Select the information you want to display for each component and
click Submit.
iSTAR Pro Installation and Configuration Guide
6-13
Diagnostic Screens
Using the ICU
You can also use the ICU to display diagnostic messages. To display
diagnostic messages using the ICU:
1. In the ICU main window, highlight the controller you selected in the
Web Page Diagnostic Utility, right click, and select Real Time
Monitor from the drop-down menu. The Set Diagnostic Levels
window displays.
2. Click OK to display the message levels you selected in the Web Page
Diagnostic Utility, or select new levels by checking items on the Set
Diagnostic Level dialog box.
3. To exit, select Edit and Clear levels on exit to stop diagnostic
recording.
Caution: Because diagnostics can slow system performance,
Software House recommends that you use them only as needed.
6-14
iSTAR Pro Installation and Configuration Guide
7
Using the LCD
Diagnostic Display
The iSTAR Pro includes an LCD message display. For normal operations, the
LCD should be configured to display status messages. For troubleshooting
operations, you can configure the LCD to display diagnostic messages about
readers, card data, inputs, outputs, network ports and devices.
In This Chapter
Setting the LCD Display....................................................................... 7-2
Displaying Status Messages.................................................................. 7-3
iSTAR Pro Diagnostic Tests ................................................................. 7-4
Restricted Functions ........................................................................... 7-15
iSTAR Pro Installation and Configuration Guide
7-1
Setting the LCD Display
Setting the LCD Display
The iSTAR Pro includes an LCD display for status and diagnostic messages.
You set the LCD display for the messages you want by using switch S4.
Figure 7.1 shows the location of the LCD and switch S4. See “S4 (Diagnostic
and Status Messages),” on page A-4 for a summary of S4 settings.
P3
P10
P5
P7
S4
LCD1
S1 LED1 LED2
P6
J4
S5
P9
Figure 7.1: LCD and S4 Components
7-2
iSTAR Pro Installation and Configuration Guide
LCD
Display
Using the LCD Diagnostic Display
Displaying Status Messages
Under normal conditions, the LCD should be set to display status messages.
Status messages include:
iSTAR boot information
Date and time
Firmware version
Controller status information.
Messages typically display for approximately four seconds, separated by an
interval of about one second. However, in some instances a message can
display until it is cancelled or terminated. For example, the Comm Server can
display modem dialing information on the LCD for the duration of the dialing
process.
Setting LCD Status Message Display
You can display LCD general status messages for a controller by setting all
S4 switch positions 5-8 to On or Off. Setting S4 switch positions 5-8 to On or
Off also controls the ICU Block feature, which prevents or allows users from
modifying the ICU configuration, as shown in Table 7.1.
When ICU Block is On, the LCD displays general status messages; however,
fields in the ICU dialog box are grayed out and cannot be edited. With ICU
Block Off, the LCD displays general status messages, and users can read,
write, and update the ICU configuration.
To display status messages on the LCD and turn ICU Block On or Off, set
Switch 4 positions 5-8 to the following:
Table 7.1: LCD Status Display Messages
Display General Messages
(Read only) - ICU Block On
Display General Messages
(Read/Write/Update) ICU Block Off
S4-5
On
Off
S4-6
On
Off
S4-7
On
Off
S4-8
On
Off
Switch
Position
iSTAR Pro Installation and Configuration Guide
7-3
iSTAR Pro Diagnostic Tests
iSTAR Pro Diagnostic Tests
iSTAR Pro firmware provides diagnostic information for:
Readers
Cards
Outputs
Inputs
Serial (RS-232/RS-485) ports
Ethernet and PCMCIA ports
PCMCIA internal modem, network, and memory cards
DIMM memory
Battery charger
Use switch S4 to activate diagnostic tests. Diagnostic information displays on
the iSTAR Pro LCD. You do not have to configure the C•CURE 800/8000 or
C•CURE 9000 to run diagnostic tests.
Note: Diagnostic tests add overhead to iSTAR Pro processing, and may
degrade system performance. When the diagnostic tests are
complete, deactivate the test by resetting S4 to display status
information.
Card Reader Diagnostics
You can display the most recent card data processed by any reader on the
iSTAR Pro either in fast mode or slow mode. When in fast mode, the most
recent card data displays on the LED for approximately one second. When in
slow mode, the most recent data displays for several seconds.
To set the mode for card reader diagnostics, set S4 switches 5-8 to the
positions shown in Table 7.2.
7-4
iSTAR Pro Installation and Configuration Guide
Using the LCD Diagnostic Display
Table 7.2: Reader Diagnostic Switch Settings
Switch
Fast Mode
Slow Mode
S4-5
Off
Off
S4-6
On
Off
S4-7
Off
Off
S4-8
On
On
You can also use the iSTAR Web Page Diagnostic Utility to view reader
diagnostic information. Refer to “Diagnostic Screens,” on page 6-10 for
information about this utility.
Output Diagnostics
The iSTAR Pro provides three types of output tests:
Manual output test – tests a specific output that is activated manually by
the technician
Automatic output test – automatically activates and tests every output on
the system
ACM output test – automatically activates and tests only ACM outputs
Caution: Do not activate outputs on a live system!
iSTAR Pro Installation and Configuration Guide
7-5
iSTAR Pro Diagnostic Tests
Manual Output Test
The manual output test is an end-to-end test that displays information about
outputs that are activated manually by a technician. The outputs you are
testing can be attached to the iSTAR Pro through readers and R/8 boards.
Information displays on the LED for two seconds.
To activate the manual output test, set S4 switches 5-8 to the positions shown
in Table 7.3.
Table 7.3: Manual Output Test Switch Settings
Switch
Position
S4-5
Off
S4-6
Off
S4-7
On
S4-8
On
Automatic Output Test (All Outputs)
The automatic output test is an end-to-end test that automatically activates all
outputs attached to the iSTAR Pro. The outputs you are testing can be
attached to the iSTAR Pro through readers and R/8 boards. Output
information displays on the LED for approximately one second. However,
since outputs activate faster than the one second LCD display, the LCD will
not display all output information.
To activate the automatic output test, set S4 switches 5-8 to the positions
shown in Table 7.4.
Table 7.4: Automatic Output Test Switch Settings
Switch
7-6
Position
S4-5
Off
S4-6
On
S4-7
On
S4-8
On
iSTAR Pro Installation and Configuration Guide
Using the LCD Diagnostic Display
Automatic ACM-only Output Test
The ACM-only output test automatically activates all ACM outputs one by
one. Test results are indicated by the LED associated with each ACM output.
To activate the ACM output test, set S4 switches 5-8 to the positions shown
in Table 7.5.
Table 7.5: ACM-only Output Test Switch Settings
Switch
Position
S4-5
Off
S4-6
On
S4-7
Off
S4-8
Off
Input Diagnostics
The input diagnostic test is an end-to-end test that displays information about
inputs that are activated manually. Inputs tested can be attached to the iSTAR
Pro through the ACM, readers, and I/8 boards. Information displays on the
LED for either one second (Position 6, On) or two seconds (Position 6, Off).
To activate input diagnostic tests, set S4 switches 5-8 to the positions shown
in Table 7.6.
Table 7.6: Input Test Switch Settings
Position
Setting
S4-5
Off
S4-6
On – One second LED display
Off – Two second LED display
S4-7
On
S4-8
Off
iSTAR Pro Installation and Configuration Guide
7-7
iSTAR Pro Diagnostic Tests
RS-232 and RS-485 Diagnostics
The iSTAR Pro tests the RS-232 (P6) and RS-485 (P7) ports on the GCM
when the iSTAR Pro reboots. Success and failure results display on the
HyperTerminal diagnostic window, if one is configured for the system.
Systems with the RS-485 and/or RS-232 components wired for loopback will
display test results on the iSTAR Pro LCD if the S4 switches are set as shown
in Table 7.7. The LCD display includes only success messages.
Figure 7.2 shows loopback wiring for the RS-232 port.
P3
P10
P5
Pin 5
Pin 4
P7
Pin 3
S1 LED1 LED2
LCD1
+
-
+
-
+
-
+
-
+
P6
-
Pin 2
J4
S5
Pin 1
P9
Figure 7.2: RS-232 Loopback Wiring
Figure 7.3 shows wiring for the RS-485 port.
P3
P10
Pin 4
P5
Pin 3
P7
Pin 2
S1 LED1 LED2
LCD1
+
-
+
-
+
-
+
-
+
P6
-
Pin 1
J4
S5
Figure 7.3: RS-485 Loopback Wiring
7-8
iSTAR Pro Installation and Configuration Guide
P9
Using the LCD Diagnostic Display
On board Ethernet and PCMCIA Diagnostics
The on board Ethernet and PCMCIA tests display diagnostic information
about Ethernet and PCMCIA connections. The display also includes
information about memory and internal modem cards, if they are installed in
the PCMCIA slots at the time of the test.
Caution: You must test on board Ethernet network interface cards
(NICs) and PCMCIA NICs separately. You can connect only one
network interface, either on board Ethernet or PCMCIA, during the
diagnostic test.
To test the Ethernet and PCMCIA ports, set S4-5 through S4-8 to the
positions shown in Table 7.7.
Table 7.7: Ethernet, PCMCIA, RS-232, RS-485 Test Switch Settings
Switch
Position
S4-5
On
S4-6
Off
S4-7
Off
S4-8
Off
To test the on board Ethernet port
1. Connect a laptop or computer with ICU Version 3.2.2 or higher to the
network that connects to the iSTAR Pro.
2. Connect the Ethernet cable to J4 on the GCM.
Note: You must disconnect the PCMCIA card, if one is installed, when
you test the onboard Ethernet port.
3. If you have not already done so, set S4 switches 5-8 to the positions
shown in Table 7.7.
iSTAR Pro Installation and Configuration Guide
7-9
iSTAR Pro Diagnostic Tests
4. Check the Ethernet LEDs. If the Ethernet is properly connected, LED2
will be lit. If there is communication activity on the Ethernet
connection, the LED1 will blink.
5. Verify that the iSTAR Pro is displayed in the ICU (look for the MAC
address that is displayed on the LCD).
6. From the ICU, double-click on the entry for this iSTAR Pro to open the
Controller dialog box (see Figure 5.8 on page 5-22).
7. On the Controller Identity tab, select the Master Controller option.
8. On the Ethernet Adapter tab, select the Specify an IP address option.
Then, in the IP Address field, type 1.1.1.3.
9. If the iSTAR Pro retains the IP address (1.1.1.3), then the Ethernet and
Flash have passed the diagnostic test.
10. When the test is complete, set S4 Positions 5-8 to display status
messages (see Table 7.1 on page 7-2).
To test the PCMCIA slots
1. Connect a laptop or computer with ICU Version 3.2.2 to the subnet that
includes the iSTAR Pro you want to test.
2. Install a PCMCIA Ethernet card and PCMCIA Compact Flash Memory
card into the PCMCIA slots on the GCM.
3. Disconnect the Ethernet cable from J4 and connect it to the PCMCIA
Ethernet card.
4. Press the Reset Switch on the GCM to reset the board.
5. If you have not already done so, set S4 switches 5-8 to the positions
shown in Table 7.7.
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iSTAR Pro Installation and Configuration Guide
Using the LCD Diagnostic Display
6. Observe the LCD display for test results.
If the Ethernet card passes the diagnostic test, you will see the
following message on the LCD:
Ethernet PC Card
* Passed *
If the Flash Memory card passes the diagnostic test, you will see the
following message on the LCD:
PC Memory Card
* Passed *
7. When the test is complete, set S4 Positions 5-8 to display status
messages (see Table 7.1 on page 7-3).
The LCD displays only success messages. If no message displays, the card is
defective/not recognized by the iSTAR Pro, or the PCMCIA port is not
communicating.
Modem Card Diagnostics
To test a PCMCIA modem card:
1. Insert the modem card into either PCMCIA slot.
2. Set S4 switches 5-8 to the positions shown in Table 7.7.
The LCD displays only success messages. If no message displays, the card is
defective/not recognized by the iSTAR Pro, or the PCMCIA port is not
communicating.
Refer to “Qualified PCMCIA Cards,” on page B-3 for information about
supported modem cards.
iSTAR Pro Installation and Configuration Guide
7-11
iSTAR Pro Diagnostic Tests
DIMM Memory Diagnostics
DIMM memory diagnostics test the memory that is installed on the DIMM
connector (P3) at the top of the iSTAR Pro. Because the iSTAR Pro transfers
data from memory during reboot, you must reboot the iSTAR Pro to begin the
diagnostic test, and reboot again to resume normal iSTAR Pro operations.
To test DIMM memory
1. To start the DIMM memory test, set S4 switches 5-8 to the positions
shown in Table 7.8.
Table 7.8: DIMM Memory Test Switch Settings
Switch
Position
S4-5
On
S4-6
On
S4-7
Off
S4-8
Off
After setting the switches, the LCD instructs you to reboot the iSTAR
Pro.
2. Press the iSTAR Pro Reset Switch (see Figure A.1 on page A-2).
The LCD displays the results of the diagnostic test. If the DIMM
memory passes, the following message is displayed on the LCD:
DIMM Test Passed
Reboot
3. Set S4 switches 5-8 to display status messages (see Table 7.1 on
page 7-3).
4. Reboot the iSTAR Pro.
7-12
iSTAR Pro Installation and Configuration Guide
Using the LCD Diagnostic Display
Battery Charger Diagnostics
The function of the iSTAR Pro GCM batteries is to provide enough power to
retain the volatile memory data in the event of a power failure.
The GCM batteries provide 24 hour backup, and require 24 hour charge
time.
The cells should be replaced as follows:
Every year
After a complete discharge
NOTE.
NOTE
The iSTAR Pro Battery Charger test does not indicate battery
condition, it only tests the charger circuit.
The batteries provide power to retain the volatile memory data
(clearances, activity, etc.) in the event of a power failure. The batteries
do not supply enough power for iSTAR Pro normal operations.
Caution: Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
To test the battery charging circuit
1. Make sure all batteries are the correct type NiMH (Nickel Metal
Hydride- AA size. Minimum 1800 milli-amp hours.
2. Activate the battery charger diagnostic test by setting DIP Switch S4
positions 5 through 8, as shown in Table 7.9.
Table 7.9: Battery Charger Test Switch Settings
Switch
Position
S4-5
On
S4-6
Off
S4-7
Off
S4-8
On
iSTAR Pro Installation and Configuration Guide
7-13
iSTAR Pro Diagnostic Tests
3. Remove one battery from the battery charger.
4. Check the LCD display.
The following display indicates a functional battery charger:
Charger on: 7.7v - 8.0v
Charger off: 5.0v - 5.3v
5. When the test is complete, reinsert the battery and reset S4 switches 5-8
to display status messages (see Table 7.1 on page 7-3).
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iSTAR Pro Installation and Configuration Guide
Using the LCD Diagnostic Display
Restricted Functions
Some S4 settings are reserved, or are used only at the request of Software
House Customer Support. Table 7.10 shows reserved and restricted settings.
Table 7.10: Restricted Functions
S4 Switch Setting
Position 1
On
Off
Description
Position 2
Position 3
Position 4
On or
On or
On or
Off
Off
Off
On
Off
Off
Reserved. Do not use these settings unless specifically
requested to do so by Software House Customer Support.
To clear on board DIMM memory and data on Flash memory,
set S4 switches 5-8 to these positions, then press the reset
button.
This resets the iSTAR Pro configuration to the factory
default. You will have to reconfigure the IP address and
identity parameters if you use these settings.
Off
Off
On
Off
Reserved. Do not use these settings unless specifically
requested to do so by Software House Customer Support.
Off
Off
Off
On
If reset is pressed, causes the iSTAR Pro to reboot using the
boot image instead of the main image.
iSTAR Pro Installation and Configuration Guide
7-15
Restricted Functions
7-16
iSTAR Pro Installation and Configuration Guide
A
Controls and
Indicators
This appendix provides information about switches, reset buttons, jumpers,
and status LEDs on the General Controller Module (GCM) and the Access
Controller Module (ACM).
In This Appendix
GCM Controls and Indicators.............................................................. A-2
ACM Controls and Indicators.............................................................. A-6
iSTAR Pro Installation and Configuration Guide
A-1
GCM Controls and Indicators
GCM Controls and Indicators
The GCM contains the following switches and reset buttons for use during
hardware setup and configuration.
Reset button – reboots the iSTAR Pro
S1 and S2 – configures P6 for RS-232 (default) or RS-485 (do not use)
S4 – activates iSTAR Pro diagnostic features
LED indicators – indicate Ethernet link and data transmission
Figure A.1 shows the location of GCM controls and indicators.
S2 Switch
Power Indicator
P3
P10
P5
S4 Switch
P7
RS-485 P7
LCD1
S1 LED1 LED2
P6
RS-232 P6
J4
Reset Button
S5
P9
Ethernet Link
S1 Switch
Ethernet
Data
Transmit
Figure A.1: GCM Controls and LEDs
A-2
iSTAR Pro Installation and Configuration Guide
LCD
Display
Controls and Indicators
Component Description
This section describes GCM controls and indicators.
Reset
Push in the reset button (S5) to reboot the iSTAR Pro (when power is on).
S1 and S2 (Configure RS-232)
The S1 and S2 switches configure RS-232 on the P6 component.
Table A.1 shows the default settings that configure P6 for RS-232.
Table A.1: RS-232 Default Settings
Switch 1
Switch 2
1
2
3
4
5
6
7
8
1
2
On
Off
On
Off
On
Off
On
Off
On
Off
S2 (Terminate RS-485)
Table A.2 shows the S2 settings that terminate RS-485 on P7.
Table A.2: Settings to Terminate RS-485
Position 5
Position 6
On
On
Cautions: S2 positions 1, 2 and 7 are reserved for iSTAR Pro
operations. Do not reset these positions.
S2 position 8 sets the Ethernet port to full duplex (Off). In almost all
cases, this switch should be in the off position.
iSTAR Pro Installation and Configuration Guide
A-3
GCM Controls and Indicators
S4 (Diagnostic and Status Messages)
S4 positions 5 through 8:
Activate status messages (with ICU Block on or off)
Activate diagnostic tests for troubleshooting
Disable DIMM slot memory burst mode
Table A.3 shows S4 switch settings for Positions 5 through 8.
Table A.3: S4 Switch Settings for Diagnostic and Status Messages
S4 Switch Setting
Description
S4-5
S4-6
S4-7
S4-8
Off
Off
Off
Off
ICU Block Off (Read/Write/Update) - Display General Messages
On
On
On
On
ICU Block On (Read only) - Display General Messages
Off
Off
Off
On
Display card data from last card read (slow mode).
Off
On
Off
On
Display card data from last card read (fast mode).
Off
Off
On
Off
Display supervised input changes, 2 second LCD display.
Off
On
On
Off
Display supervised input changes, 1 second LCD display.
Off
Off
On
On
Manual output test (including readers and R/8 boards).
Off
On
Off
Off
Automatic ACM output test (does not include readers and R/8 boards).
Off
On
On
On
Automatic ACM output test (including readers and R/8 boards).
On
Off
Off
Off
Test Ethernet/PCMCIA ports and devices.
On
On
Off
Off
Test DIMM memory.
On
Off
Off
On
Test battery charger.
On
Off
On
On
Disable DIMM slot memory burst mode. You must disable burst
mode if you are not using a supported DIMM (see page 1-3) and cannot
boot the iSTAR Pro or you are receiving boot errors. After disabling
burst mode, the iSTAR Pro will boot normally.
After booting the iSTAR Pro, you can set S4-5 through S4-8 to other
positions as needed. If the memory does not work in burst mode, disable
burst mode when you boot the iSTAR Pro.
A-4
iSTAR Pro Installation and Configuration Guide
Controls and Indicators
S4 Restricted Switches
S4 positions 1 through 4:
Are reserved for iSTAR Pro features
Activate diagnostic or repair operations for use by Technical Support
representatives.
Table A.4 shows S4 settings for Positions 1 through 4.
Table A.4: S4 Restricted Switches
Switch Setting
Description
Position 1
Position 2
Position 3
Position 4
On
On or Off
On or Off
On or Off
Reserved. Do not set position 1 to Off unless specifically
instructed to do so by Customer Support.
Off
Off
Off
Off
Normal operation.
Off
On
Off
Off
Clears on board DIMM memory and data on flash memory.
Note:
Off
Off
On
Off
Off
Off
On
On
Off
On
Off
On
Off
On
On
Off
Off
On
On
On
Off
Off
Off
On
This switch resets the iSTAR Pro to the factory
default. You must reconfigure the IP address and
identity parameters if you use these settings.
Reserved. Do not use these combinations.
Causes iSTAR Pro to reboot using the boot image instead of
the main image.
LED Indicators
GCM LEDs indicate the following conditions:
LED1 - Ethernet data transmission
LED2 - Ethernet link
LED4 - GCM power indicator
iSTAR Pro Installation and Configuration Guide
A-5
ACM Controls and Indicators
ACM Controls and Indicators
The ACM contains the following switches and reset buttons for use during
hardware setup and configuration.
Reset button – resets ACM software
S2 – enables/disables unused Wiegand connections
S3 – controls LED display (the position of this switch is inverted)
P34 – sets voltage for Wiegand readers
LED indicators – indicate ACM power, RS-485 transmit, and RS-485
receive
Figure A.2 shows iSTAR Pro controls and LEDs.
S2 Wiegand Enable/Disable
S4 (RS-485
Termination
P34 (Voltage)
Power LED
S3
Reset
RS-485 Data Receive LED
RS-485 Data Transmit LED
Figure A.2: ACM Controls and Indicators
A-6
iSTAR Pro Installation and Configuration Guide
Controls and Indicators
Component Description
This section describes ACM controls and indicators.
Reset
Push in the reset (S1) switch to reboot the iSTAR Pro.
S2
The S2 component contains switches that enable and disable unused Wiegand
connections. Table A.5 shows S2 settings:
Table A.5: S2 Settings for Wiegand Connections
Position
Component
Off
On
1
P17
Enabled
Disabled
2
P18
Enabled
Disabled
3
P19
Enabled
Disabled
4
P20
Enabled
Disabled
5
P21
Enabled
Disabled
6
P22
Enabled
Disabled
7
P23
Enabled
Disabled
8
P24
Enabled
Disabled
S3
S3 position 1 sets LED features. This switch and position perform the same
function as the JP 19 connector on the iSTAR Classic board.
Table A.6 shows S3 settings for Position 1. Please note that the position of the
S3 switch is inverted on the ACM.
Table A.6: S3 Switch Settings
LED
S3 Position 1 Closed
Green
Low Output to turn on Green
(Pin 7 low, Pin 5 high)
S3 Position 1 Open
High Output to turn on Green
(Pin 7 high, Pin 5 low)
iSTAR Pro Installation and Configuration Guide
A-7
ACM Controls and Indicators
LED
S3 Position 1 Closed
S3 Position 1 Open
Red
Low Output to turn on Red
(Pin 5 low, Pin 7 high)
High Output to turn on Red
(Pin 5 high, Pin 7 low)
Yellow
Normally pulses at 1 kHz to control
bi-color LED. Goes high to make
LED red, low to make LED green.
Pulsing makes LED appear yellow.
N/A
S4
S4 switches terminate RS-485 ports. Table A.7 shows S4 switch settings.
Table A.7: S4 Switch Settings
Switch
A-8
RS-485
Component
On
Off
S1
P25
Terminated
Not terminated
S2
P27
Terminated
Not terminated
S3
P29
Terminated
Not terminated
S4
P31
Terminated
Not terminated
S5
P26
Terminated
Not terminated
S6
P28
Terminated
Not terminated
S7
P30
Terminated
Not terminated
S8
P32
Terminated
Not terminated
iSTAR Pro Installation and Configuration Guide
Controls and Indicators
LEDS
ACM LEDs indicate the following conditions:
DS1 - RS-485 data received
DS2 - RS-485 data transmit
DS3 - ACM power
DS1 and DS2 should be on solid. If DS1 and DS2 are blinking, it indicates a
reader bus error. In general, this indicates that a hardware unit (such as a
reader, I/8 board, or R/8 board) is configured in the C•CURE software but is
not seen by the hardware. This may or may not be a hardware failure,
depending on the intent of the technician (that is, the hardware may have been
configured in the C•CURE software before the hardware has been installed).
Jumpers
The P34 jumper sets voltage for Wiegand readers.
Right – voltage is set at 5 VDC
Left – voltage is set at 12 VDC
All readers must operate at the same voltage.
iSTAR Pro Installation and Configuration Guide
A-9
ACM Controls and Indicators
LED and Beep
Control
Switch 3 (S3) on the ACM controls the reader LED display and whether the
reader beeps on a card read.
Table A.8: S3 LED and Beep Control
S3-1
S3-2
S3-3
LED Control
LED control
Beep control
The LED control is for read heads connected to the Wiegand (WG) ports.
The LEDs on read heads that are connected to the STARn ports are
controlled by the RM-4 or RM-4E.
S3-1 and S3-2 provide the same LED control that is available on the RM-4
and RM-4E.
Table A.9 shows the possible settings of S3-1 and S3-2.
Table A.9: S3 LED Control
External Bi-color
LED Control
A-10
S3-1
S3-2
Function
OFF
OFF
External Bi-Color
OFF
ON
3-wire (R,G,Y)
ON
OFF
1 Wire (A,B,C)
ON
ON
1 Wire (A,B,C)
If both switches are Off, the Function is External Bi-color, which refers to
the two LEDs (Red and Green) in the reader. The function is essentially
Tri-color because in some cases the LEDs will appear as Yellow.
iSTAR Pro Installation and Configuration Guide
Controls and Indicators
2 Wire (Red and Green)
There are two instances of External Bi-color; two wire and one wire. With
two wire, the Red and Green LED drives are wired as shown in Figure 2
FIGURE 2. External Bi-color (2 wire)
1 Wire (Yellow)
With one wire, the Yellow drive is wired as shown in Figure 3
iSTAR Pro Installation and Configuration Guide
A-11
ACM Controls and Indicators
FIGURE 3. External Bi-color (1 wire)
The Yellow LED drive gets inverted in the read head resulting in a Red LED
when the signal is low and a Green LED when the signal is high. If the
Yellow LED drive is oscillating, the Red and Green LEDs will oscillate and
it will appear to the human eye that the LED is Yellow. The iSTAR Pro will
oscillate the Yellow drive at 1 KHz when a Yellow LED display is required.
3 Wire (Red, Green, Yellow)
When S3-1 is Off and S3-2 is On, it specifies Three wire LED control. In
this case, the Red, Green, and Yellow LED drives are wired to its associated
LED of the same color as shown in Figure 4.
A-12
iSTAR Pro Installation and Configuration Guide
Controls and Indicators
FIGURE 4. Three wire LED control
When S3-1 is On, it specifies One Wire (A,B,C) mode. In this case, a single
LED drive (Red or Green or Yellow) is wired with varying results as shown
in Figure 5.
Three Wire LED Control mode is typically used for older read heads that
have a single LED that is either On, Off, or flashing.
iSTAR Pro Installation and Configuration Guide
A-13
ACM Controls and Indicators
One Wire (A, B, C)
FIGURE 5. One Wire (A,B,C) LED control
Beep Control Settings
S3-3 Off - Do not Beep on card read.
S3-3 On - Beep on card read.
A-14
iSTAR Pro Installation and Configuration Guide
B
Part Numbers
This appendix contains the part numbers.
In This Appendix
iSTAR Pro Part Numbers......................................................................B-2
Qualified PCMCIA Cards.....................................................................B-3
iSTAR Pro Installation and Configuration Guide
B-1
iSTAR Pro Part Numbers
iSTAR Pro Part Numbers
The following table shows the part numbers for iSTAR Pro and ACM
assemblies:
Table B.1: iSTAR Pro Part Numbers
Part Number
Reader Support
Memory
STAR008W-64A
GCM and 1-ACM assembly (RM or Wiegand)
1-8 readers
64 MB
STAR016W-64A
GCM and 2-ACM assembly (RM or Wiegand)
Up to 16 readers
64 MB
The following table shows spare battery pack upgrades.
Table B.2: Memory Upgrades
Part Number
STAR-BATA
Description
Spare battery pack - 5 batteries
For iSTAR Pro only
The following table shows additional components and replacements:
Table B.3: Additional Components and Replacements
Part Number
B-2
Description
Memory
STAR-ACM8-WA
Add-on ACM assembly
8 MB
STARGC-64MBA
Add-on GCM assembly
64 MB
STAR-CAN
Enclosure
N/A
STAR-PS
Power supply and cable assembly
N/A
iSTAR Pro Installation and Configuration Guide
Part Numbers
Qualified PCMCIA Cards
Software House has qualified these PCMCIA cards and supports their use in
iSTAR controllers. See the Software House price list for details and ordering
information.
Internal Modem Card
Table B.4: Qualified Modem Cards
Part Number
Description
STAR - PCC - MODEM
iSTAR Pro PCMCIA modem card for
dial-up primary or secondary
communication on iSTAR Pro
100BaseT Ethernet Card
Table B.5: Qualified Ethernet Cards
Part Number
STAR-PCC-NIC
iSTAR Pro PCMCIA 10/100 NIC
card for primary or secondary
communication on iSTAR Pro
Compact Flash Memory
Table B.6: Qualified Flash Memory Cards
Compact Flash Memory
Mfg p/n
SanDisk 16-bit card adapter
SDAD38A10
SanDisk Compact Flash memory card,
64 MB
SDCFB-64-A10
iSTAR Pro Installation and Configuration Guide
B-3
Qualified PCMCIA Cards
DIMM Memory board
Table B.7: Qualified DIMM Memory Card
Approved DIMM Memory Card for
iSTAR Pro
Kingston 128MB SDRAM, 168-pin
PC 133 bus, Non-parity,
Unbuffered, CAS latency of 2
B-4
iSTAR Pro Installation and Configuration Guide
Mfg p/n
KVR133X64C2/128
Index
Numerics
Alternate master, connections between host and
2-11
1 Wire (Yellow) A-11
ARM-1 1-16
100BaseT Ethernet B-3
Attempting host connection status message 5-18
2 Wire (Red and Green) A-11
Attempting master connection status message
5-18
3 Wire (Red, Green, Yellow) A-12
A
AC power
connecting 4-21
fail input 1-11, 4-19
Automatic output diagnostic test 7-6
Auxiliary Relay Module 1-16
B
Backward compatibility 1-5
Access Control Module. See ACM
Baud rates 3-5
ACM 1-12 to 1-14
capacities 1-15
component description 1-14
connecting security devices to 1-17
LED indicators 1-14
output diagnostic tests 7-7
part numbers B-2
parts diagram 1-13
power input 1-14
relay board 1-14
reset button 1-14
ribbon connector 1-14
supervised inputs 1-14
Beaconing for Host status message 5-18
Active ICUs, showing, via status bar 5-19
Alternate master configurations 2-7
Beaconing for IP Address status message 5-18
Beaconing for Master status message 5-18
Beep Control Settings A-14
Boot date/time (GMT), controller 6-6
Boot errors, cause A-4
Broadcasting, across subnet 5-8
Burst mode, disabling 1-3, A-4
C
Cabinet, mounting 1-6
Canadian Radio Emissions Requirements xv
iSTAR Pro Installation and Configuration Guide
Index-1
Index
Card data diagnostic tests 7-4
Communications, baud rates 3-5
Cards 1-12
anti-passback status 1-4
smart 1-12
Wiegand biometric 1-12
Wiegand swipe 1-12
Configurations
GCM memory 1-11
maximum per controller 1-15
selecting master in ICU 5-23
CE Compliance xvi
Cluster Information screen 6-7
Cluster members
about 2-5
assigning IP addresses to 5-17
connections with alternate master and 2-11
losing connection with master 2-12
primary path and 2-8
using C•CURE Administration Application
to configure 5-4, 5-6
Clusters
about 2-5
definition of 1-3
display Object Store Databases screen 6-8
displaying Cluster Information screen 6-7
events in 1-3
maintaining communications 2-10
obtaining information about, using ICU 5-8
setting parameters 1-19
specifying master 2-14
system activity and 1-4
Comm Fail status message 5-18
Communications
maintaining 2-10
modem 3-5
specifying methods 2-14
supported by iSTAR Pro 2-2
Communications paths 2-9
Primary communications path. See Primary
Path
Primary. See Primary Path
Secondary communications Path. See
Secondary Path
Index-2 iSTAR Pro Installation and Configuration Guide
configure
iSTAR Classic 5-37
iSTAR eX 5-37
iSTAR Pro 5-37
Configuring
a forced door event 1-3
controllers using ICU 5-20
ICU password 5-12
master using ICU 5-4
RAS 5-28
SNMP 5-29
using Controller Communication
Information window 5-20
configuring 5-37
Connected to alternate master status message
5-18
Connected to Host status message 5-18
Connected to Master status message 5-18
Connecting
AC power 4-21
controller to host via RAS dialup modem
4-16
controller to host via RS-232 4-13
controller to network 4-11
Connection types 1-2
Connections
specifying parameters for primary path 2-14
types of 2-8
viewing status of controller 1-20
Connectors
expansion 1-11
RJ-45 jack (10bT) 1-11
Control signal, equipment wiring specifications
3-12
Index
Controller Communication Information window
5-20, 5-21
Controller status screen via web 6-4
Controllers
boot date/time (GMT) using web to check
6-6
check available SDRAM memory capacity
6-9
check if auto DST active via web 6-6
check master or host IP address via web 6-5
check master or host MAC address via web
6-5
check total SDRAM memory capacity 6-9
check type (master or member) via web 6-4
configuring using ICU 5-20
connecting to host via RAS dialup modem
4-16
connecting to host via RS-232 4-13
diagnostic level control reports 6-12
display local date/time via web 6-5
display Object Store Database 6-8
display of GMT via web 6-5
displaying in ICU window 5-17
displaying status 5-18
displaying the Diagnostic Level Control
screen 6-12
displaying the number of, on network 5-19
displaying type of 5-18
entering URL 6-2
free memory status 6-6
indicating master 5-23
MAC address, check via web 6-5
maximum configuration 1-15
mounting 4-4, 4-6
specifying for communications with
C•CURE system host 2-15
total flash ROM memory 6-6
using web to access 6-2
view status of 1-20
viewing IP address 5-17
viewing MAC address 5-17
Conventions used in this manual xiii
Current, determining maximum power
consumption 3-6
D
Database
check memory still available for controller
6-9
check size of controller 6-9
Database information, viewing 6-8
Diagnostic debug port 1-11
Diagnostic information, displaying 1-4, 6-12
Diagnostic LCD 1-4
Diagnostic Level Control screen 6-12
Diagnostic status, viewing 6-4
Diagnostic switch settings A-4
Diagnostic tests
ACM output 7-7
automatic output 7-6
card data 7-4
Ethernet and PCMCIA 7-9
input diagnostics 7-7
manual output 7-6
modem and memory card 7-11
reader 7-4
RS-232 and RS-485 7-8
types of 7-4, 7-5
Diagnostic Utility 6-1
cluster information 6-7
connecting to 5-33
database information 6-8
features 1-20
main screen 6-3
navigating 6-3
network diagnostics 6-10
reader and I/O 6-11
SID diagnostic levels 6-12
iSTAR Pro Installation and Configuration Guide
Index-3
Index
starting 6-2
viewing status screens 6-4
Dialup connections 1-2
Dialup modems
connecting controller to host via RAS 4-16
DIMM
memory socket 1-2
specifications 1-2
supported 1-3
Documentation conventions xiii
Door contact, equipment wiring specifications
3-12
Downloading firmware updates 5-38
Events, for controllers in clusters 1-3
Expansion connector 1-11
External Bi-color, A-10
F
Fail-safe mechanism override xvi
FCC Class A xiv
FCC Class B xv
Firewalls 2-2
Firmware download
setting public IP address 5-13
setting TCP/IP port 5-13
DRAM
check capacity 6-9
check unused capacity 6-9
Flash memory, installing 4-7
DST, controller on or off 6-6
Flash ROM 1-4
Firmware, upgrading 1-4, 5-38
Forced door event 1-3
E
Free memory, controller 6-6
Fully qualified domain names 2-4
Enclosure, mounting 4-4
Environmental requirements 3-4
Equipment wiring specifications
door contact 3-12
modem, iSTAR Pro 3-12
readers 3-13
relay control 3-12
Request-to-exit 3-12
RS-485 3-12
supervised inputs 3-12
Ethernet
cluster members 2-5
connecting controller to network 4-11
diagnostic test 7-9
options 3-11
part numbers B-3
ports 1-11
Index-4 iSTAR Pro Installation and Configuration Guide
G
Gateway router 1-4
Gateways 2-2
GCM 1-8 to 1-11
component description 1-11
controls and indicators A-2
expansion connector 1-11
features 1-8
identifying MAC address 5-17
input connectors 1-11
LED indicators 1-11
parts diagram 1-10
power input 1-11
reset button 1-11
Global antipassback, status 1-4
Index
GMT date/time, controller display via web 6-5
Green LED A-12
Guidelines for setting up primary path 2-14
H
Help, ICU 5-15
Host
connecting to controller via RAS dialup
modem 4-16
connecting to controller via RS-232 4-13
connections between alternate master and
2-11
displaying IP address 5-17
networking with 1-5
Host connections 4-10 to 4-18
using RS-232 4-12
via modem 4-15
via network 4-10
I
I/8 module
description 1-16
ICU 5-1, 5-1 to 5-39
Advanced tab 5-27
assigning cluster member address 5-17
assigning master IP address 5-17
Attempting host connection message 5-18
Attempting master connection message 5-18
Beaconing for Host message 5-18
Beaconing for IP Address message 5-18
Beaconing for Master message 5-18
changing password 5-12
Comm Fail message 5-18
configuring controllers 5-20
configuring iSTAR clusters 5-4
configuring master controller 5-3
Connected to alternate master message 5-18
Connected to Host message 5-18
Connected to Master message 5-18
Controller Identity tab 5-22
controller information displayed using 1-20
copying to PC or laptop 5-7
displaying host IP address 5-17
displaying number of active 5-19
displaying parent IP address 5-17
displaying type of controller 5-18
Ethernet Adapter tab 5-23
Host/Master tab 5-25
how cluster information is displayed 5-8
main window 5-9
main window features 5-14
Not Connected message 5-18
opening monitor controller Diagnostic screen
5-15
opening Options window 5-12
pinging controllers 5-15
RAS tab 5-26
rebooting message 5-18
refreshing controller information 5-11
refreshing window 5-15
setting parameters 1-19
starting 5-9
status of controllers 5-18
troubleshooting tools 5-3
using on PC or laptop 5-7, 5-20
using password window 5-9
using the toolbar 5-14
using to manually configure the master 5-4
WAN configurations 5-4, 5-5
ICU Help 5-15
ICU lock 5-8
ICU options, setting 5-11
ICU password, changing 5-12
Identifying master or member 5-18
Indicators
iSTAR Pro Installation and Configuration Guide
Index-5
Index
ACM LED 1-14
GCM LED 1-11
L
Input diagnostic tests 7-7
Laptop, using ICU on 5-7, 5-20
Inputs
ACM supervised 1-14
connecting to P6 4-19
definition of 1-17
devices. See devices
GCM connectors 1-11
supervised 1-17
types of 1-17
LCD display 1-4, 1-11
configuring for status and diagnostic
messages 7-2
displaying status messages 7-3
location 7-2
Installing
checking site before 3-2
equipment requirements 3-2
tools required 3-3
LED Control A-10
LEDs
checking GCM A-2
function A-5, A-6, A-9
function and location A-2
Local address management 2-3
Local date/time, controller display 6-5
Installing Flash memory 4-7
Logging controller diagnostics 6-12
Internet, using for iSTAR Pro diagnostics 6-3
Low battery input 1-11, 4-19
IP address
assigning to cluster members 5-17
assigning to master 5-17
displaying cluster member 6-7
parents 5-17
viewing controller 1-20, 5-17
viewing parent 1-20, 5-17
M
iSTAR controller 5-16
MAC
address in web diagnostic window 6-3
address, controller 6-5
address, description of 5-22
displaying address 5-22
GCM label with address 5-17
viewing address 1-20, 5-17
iSTAR eX
configuring 5-37
Main screen, iSTAR web-based Diagnostic
Utility 6-3
iSTAR board 6-5
iSTAR Classic 5-16, 5-37
iSTAR eX Controller 5-16
Manual output diagnostic tests 7-6
iSTAR Pro 5-37
Master or host
connection status, using web to check 6-6
IP address, assigned to master or host 6-5
MAC address, for controller 6-5
iSTAR Pro Controller 5-16
iSTAR web-based Diagnostic Utility. See
Diagnostic Utility
Masters
about 2-5, 2-8
assigning IP addresses to 5-17
Index-6 iSTAR Pro Installation and Configuration Guide
Index
cluster members losing connection with 2-12
displaying IP address 5-17
indicating 5-23
primary communications path and 2-8
specifying for cluster 2-14
using ICU to manually configure 5-4
Memory
check controller DRAM 6-9
Number of controllers, displaying 5-19
O
Object Store Databases screen 6-8
Options dialog box, opening 5-12
Output, definition of 1-17
Memory card diagnostic test 7-11
Memory configuration, GCM 1-11
Memory enhancements 1-2
Menu bar, ICU window 5-19
Modem 3-5
equipment wiring specifications 3-12
P
P34
function A-6
using A-9
Modem cards B-3
Parameters, setting for cluster 1-19
Modem diagnostic test 7-11
Parent’s IP address, viewing 1-20
Modules, optional 1-16
Part numbers
ACM B-2
Ethernet cards B-3
iSTAR Pro B-2
PCMCIA cards B-3
Monitor controller diagnostic screen, opening
5-15
Mounting the enclosure 4-4
Name, viewing controller status 1-20
Password
configuring for ICU 5-12
ICU window 5-9
network 5-33, 5-35
Names, controller 5-17
Path to host, using web to check on 6-6
Navigating, iSTAR Web Diagnostic Utility (see
Diagnostic Utility) 6-3
PC, using ICU on 5-7, 5-20
N
NetBIOS 2-4
Network
communicating via TCP/IP 2-2
platforms 2-2
requirements 3-4
PCMCIA 1-11
approved cards B-3
diagnostic test 7-9
Physical requirements 3-4
Pinging selected controller via ICU 5-15
Network Password dialog box 6-2
Ports
Ethernet 1-11
GCM serial 1-11
PC card 1-11
Not Connected status message 5-18
Power
Network connections 1-2
Network diagnostics, viewing 6-10
iSTAR Pro Installation and Configuration Guide
Index-7
Index
ACM input 1-14
equipment wiring specifications 3-12
GCM input 1-11
requirements 3-5
Power ratings
RM ports 3-7
Wiegand ports 3-7
Power requirements
components 3-6
PCMCIA Ethernet 3-10
PCMCIA modems 3-10
Software House readers 3-8
third-party readers 3-10
power requirements 3-10
Rebooting status message 5-18
Recommended PCMCIA Cards B-3
Red LED A-12
Refresh ICU window 5-15
Relay board, ACM 1-14
Relay control, equipment wiring specifications
3-12
Reports, viewing or logging controller diagnostic
6-12
Request-to-exit, (RTE) equipment wiring
specifications 3-12
Public IP address, setting for firmware downloads
5-13
Requirements
baud rate 3-5
ground 3-15
ground wiring 3-15
installation 3-4
modem 3-5
power 3-5
system network 3-4
Q
Reset button A-2, A-6
ACM 1-14, A-6
GCM 1-11, A-2
Queries, broadcasting 5-15
Reset, using A-3, A-7
Querying subnet 5-8
Ribbon connector, ACM 1-14
R
RJ-45
Ethernet 10BaseT, equipment wiring
specifications 3-12
jack connector (10bT) 1-11
Primary path
guidelines for 2-14
main elements 2-8
setting up 2-14
types of connections 2-8
R/8 module
description 1-16
RAS
configuring 5-28
dialup modem connections 4-16
Reader and I/O diagnostics 6-11
Reader diagnostic tests 7-4
Readers
equipment wiring specifications 3-13
Index-8 iSTAR Pro Installation and Configuration Guide
RM ports, power ratings 3-7
RM-4 1-16
RM-4E 1-16
ROM, flash 1-4
Router, gateway 1-4
RS-232 1-11
configuring A-3
connecting controller to host via 4-13
Index
diagnostic test 7-8
requirements 3-15
RS-485 1-11
diagnostic test 7-8
wiring specifications 3-12
S
system cabinet 3-4
Starting Diagnostic Utility 5-33, 6-2
Static electricity 4-4
Status
displaying controller 5-18
using Diagnostic Utility to view controller
6-4
viewing controller icons 5-17
Status messages, displaying on the LCD 7-3
S1
function A-2
using A-3
Subnet
querying 5-8
using PC or laptop with ICU on 5-7, 5-20
function A-6
using A-3, A-7
Subsystems, viewing reports for 6-12
S2
S3
function A-6
using A-7
S4
Supervised Input Translator Board 1-16
Supervised inputs 1-17
equipment wiring specifications 3-12
System activity, in cluster 1-4
System cabinet, specifications 3-4
diagnostic settings A-4
restricted settings 7-15, A-5
using A-8
Secondary path
setting up 2-15
types of connections 2-9
Security devices, connecting to ACM 1-17
Serial connections 1-2
Signals
equipment wiring specifications 3-12
Single master configurations 2-7
Site
checking before installation 3-2
installation requirements 3-4
SNMP, configuring 5-29
System components 1-6
System diagnostic levels, displaying 6-12
System diagnostics, viewing controllers 6-12
System requirements, network 3-4
T
Tamper input 4-19
TCP/IP port, setting for firmware downloads
5-13
TCP/IP, overview of 2-2
Three Wire LED Control A-13
Toolbar, ICU 5-14
Tools, installation 3-3
Software House readers, power requirements 3-8
Total memory, controller 6-6
Specifications
baud rates 3-5
Total object store, database 6-9
Type of controller, viewing 1-20
iSTAR Pro Installation and Configuration Guide
Index-9
Index
U
UL Listing xiv
supervised inputs 3-12
Upgrading firmware 1-4
Y
URL, entering controller 6-2
Yellow LED A-12
User message window 5-37
V
version 6-5
Viewing controller diagnostics 6-12
Viewing diagnostic information 1-4
W
Web based iSTAR Diagnostic Utility screen 6-3
Web diagnostics
controller status screen (also see Diagnostic
Utility) 6-4
Wiegand card 1-12
biotmetric 1-12
proximity 1-12
smart 1-12
swipe 1-12
Wiegand ports, power ratings 3-7
Wiegand proximity 1-12
Wiring
ground requirements 3-15
requirements 3-12
Wiring specifications
control signal 3-12
door contact 3-12
modem, iSTAR Pro 3-12
readers 3-13
relay control 3-12
Request-to-exit 3-12
RS-485 3-12
Index-10 iSTAR Pro Installation and Configuration Guide