Certificate Courses in Quality & Safety
Advancing staff development through
custom education
Joint Commission International ® (JCI) offers a series of certificate courses that cover pivotal
quality and patient safety issues.
Faculty members have decades of experience in performance improvement
and patient safety and understand how to share leading practices with your
staff. Now you can work directly with JCI to bring evidence-based education
to your organization and elevate clinical expertise.
Each course runs for approximately one week and focuses on
dynamic, engaging in-class learning and interaction. Participants
who successfully complete a course are awarded a certificate of
excellence in that particular topic.
Choose from a suite of courses that address crucial quality issues
Course 1
Course 2
Course 3
Course 4
Principles of Quality
Management and
Patient Safety in
Health Care
Leadership and
Planning in Quality
Management
Information
Management in Health
Care Quality
Systems Approach to
Quality Management
Participants learn about the
styles and role of leadership
and how to build a culture
of safety in a high-reliability
organization.
This course provides an
understanding of medical
record reviews, policies
and procedures, and
communication about
quality management
information.
Course 5
Course 6
Course 7
Course 8
Data Collection in
Performance
Measurement and
Quality Management
Principles of
Performance
Measurement and
Data Analysis
Patient Safety and
Risk Management
Fundamentals of Health
Care Improvement
Participants gain knowledge
about concepts, methods,
and tools for selecting and
describing performance
measures and collecting data.
This course explains how
to use basic statistics and
graphing to analyze and
display data.
Content focuses on how to
establish a culture of safety.
Failure Modes and Effects
Analysis and other assessment
tools are shared to help
participants develop and
implement risk-reduction
strategies.
The improvement methods
taught in this course are
organized to be used at each
stage of the performance
improvement cycle.
This course lays a foundation
for the study of quality
management, patient safety,
performance improvement,
and voice-of-the-customer
concepts.
Participants are introduced to
system thinking and how to
design and use process maps
for quality improvement.
Design your own curriculum
Need more?
Consider JCI’s innovative
diploma program!
Some organizations have created custom programs by clustering several certificate courses around
a guiding theme. Here are examples of custom-built curriculum. JCI staff will be happy to build a
configuration that meets your organization’s quality and safety needs.
Theme
Focus
Courses
Duration
Introduction to Quality and Safety
A primer and excellent foundation for
staff new to quality management
1 and 2
Two weeks
Leadership in Quality
Overview of leadership models and
adverse event management
Portions of
1, 2, and 7
One week
The Power of Data
Core program on data collection, analysis,
and its impact on quality management
5 and 6
Two weeks
Helping you on your quality journey
For more information about sponsoring certificate courses or a diploma program for your staff,
contact the JCI office in your region.
Asia-Pacific
Middle East
Other Regions
Prabhu Vinayagam, MBBS
Managing Director
Asia-Pacific Office
Email pvinayagam@jcrinc.com
Voice +65 6829 7208
Ashraf Ismail, MD, MPH, CPHQ
Managing Director
Middle East Office
Email aismail@jcrinc.com
Voice +971 4369 4930
Lori Shanahan, MPA
Associate Director
International Services
Email lshanahan@jcrinc.com
Voice +1 630 268 7443
JCI’s Health Care Quality Management
& Patient Safety Diploma Program
delivers a more in-depth educational
experience. Participants learn how to
apply evidence-based tools and practices
within their organizations and share
practical solutions with their care teams.
The integrated curriculum is presented
in eight modules over 10 months.
Participants are evaluated and mentored
throughout the program and, with
successful completion, they receive a
diploma. To be eligible, participants
must work full-time in a hospital or
health care facility, have quality-focused
responsibilities, and meet other
requirements established by the
sponsoring university or organization.
Learn more at
jointcommissioninternational.org.
jointcommissioninternational.org
JCI: Leading practices shared with the world
As the international not-for-profit affiliate of The Joint Commission,
JCI helps to improve the quality and safety of health care through
accreditation services, education, publications, and advisory services.
JCI experts understand and help meet the needs of diverse health care
organizations and systems in more than 100 countries by providing
high-value, cost-effective services at every stage in the quality
improvement journey.
Follow us
Headquarters
Asia-Pacific Office
1515 West 22nd Street
Suite 1300W
Oak Brook, Illinois 60523
USA
Voice +1 630 268 7400
Fax +1 630 268 7405
37th Floor
Singapore Land Tower
50 Raffles Place
Singapore 048623
Email jciasiapacific@jcrinc.com
Voice +65 6829 7208
Fax +65 6826 4181
Joint Commission International Consulting
Email jciconsulting@jcrinc.com
Voice +1 630 268 2900
Middle East Office
Joint Commission International Accreditation
Email jciaccreditation@jcrinc.com
Voice +1 630 268 4800
P.O. Box 505018
Bldg 27, Suite B503
Dubai Healthcare City
Dubai
United Arab Emirates
Email jcimiddleeast@jcrinc.com
Voice +971 4369 4930
Fax +971 4362 4951
Other Regions
Joint Commission International ® (JCI) is a division of Joint Commission
Resources, Inc.®, a wholly controlled not-for-profit affiliate of The Joint
Commission. JCI provides leadership in international health care accreditation
and quality improvement.
jciamericas@jcrinc.com
jciafrica@jcrinc.com
jcieurope@jcrinc.com
QMFR0714