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Message Waiting Configuration
The following topics provide information on message waiting configuration:
•
Message Waiting Configuration Settings, page 60-1
•
Related Topics, page 60-3
Message Waiting Configuration Settings
In Cisco Unified Communications Manager Administration, use the Advanced Features > Voice Mail >
Message Waiting menu path to configure message waiting numbers.
The Message Waiting Configuration window allows you to define a message waiting on or message
waiting off directory number that a directory-connected based voice-messaging system uses to determine
whether to set or clear a message waiting indication for a particular Cisco Unified IP Phone.
Tips About Configuring Message Waiting Numbers
The voice-messaging system only uses the message-waiting on/off directory number to turn on the
message-waiting indicator. Because Cisco Unified Communications Manager does not use the Message
Waiting on/off number for receiving calls, the Display, Forward All, Forward Busy, and Forward No
Answer fields do not get used.
Using the GUI
For instructions on how to use the Cisco Unified Communications Manager Administration Graphical
User Interface (GUI) to find, delete, configure, or copy records, see the “Navigating the Cisco Unified
Communications Manager Administration Application” section on page 1-13 and its subsections, which
explain how to use the GUI and detail the functions of the buttons and icons.
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Message Waiting Configuration Settings
Configuration Settings Table
Table 60-1 describes the Message Waiting configuration settings. For related procedures, see the
“Related Topics” section on page 60-3.
Table 60-1
Message Waiting Configuration Settings
Field Name
Description
Message Waiting
Number
Enter the Cisco Message Waiting directory number. Make sure that this
number is not used within the Cisco Unified Communications Manager
auto-registration range.
You may use the following characters: 0 to 9, ?, [, ], +, -, *, ^, #, !.
At the beginning of the number, you can enter \+ if you want to enter the
international escape character.
Description
Enter up to 50 characters for a description of the message-waiting directory
number. You may use any characters except the following: “, <, >, &, %.
Message Waiting
Indicator
Click On or Off.
Partition
If partitions are being used, choose the appropriate partition from the
drop-down list box. If you do not want to restrict access to the
message-waiting device directory number, choose <None> for the partition.
You can configure the number of partitions that display in this drop-down list
box by using the Max List Box Items enterprise parameter. If more partitions
exist than the Max List Box Items enterprise parameter specifies, the Find
button displays next to the drop-down list box. Click the Find button to
display the Find and List Partitions window. Find and choose a partition
name by using the procedure in the “Searching for a Partition” section on
page 40-4.
Calling Search Space
Note
To set the maximum list box items, choose System > Enterprise
Parameters and choose CCMAdmin Parameters.
Note
Make sure that the combination of message- waiting device directory
number and partition is unique within the Cisco Unified
Communications Manager cluster.
If partitions and calling search spaces are used, from the drop-down list box,
choose a calling search space that includes the partitions of the DNs on all
phones whose lamps you want to turn on (the partition that is defined for a
phone DN must be in a calling search space that the MWI device uses).
You can configure the number of calling search spaces that display in this
drop-down list box by using the Max List Box Items enterprise parameter. If
more calling search spaces exist than the Max List Box Items enterprise
parameter specifies, the Find button displays next to the drop-down list box.
Click the Find button to display the Find and List Calling Search Space
window. Find and choose a calling search space name (see the “Calling
Search Space Configuration Settings” section on page 41-1).
Note
To set the maximum list box items, choose System > Enterprise
Parameters and choose CCMAdmin Parameters.
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Related Topics
Additional Information
See the “Related Topics” section on page 60-3.
Related Topics
•
Message Waiting Configuration, page 60-1
•
Message Waiting Configuration Settings, page 60-1
•
Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified
Communications Manager System Guide
•
Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications
Manager System Guide
•
Voice-Mail Profile Configuration, page 62-1
•
Directory Number Configuration Settings, page 43-1
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Related Topics
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