KEYSIGHT WARRANTY TERMS
1. Each Product will receive a global warranty. A global warranty
includes the standard warranty for the country of purchase. If a
Product is moved to another country, the destination country´s
standard warranty will apply except for on-site warranty where
Keysight does not have an applicable Product specific support
presence or authorized representative in that country.
2. The warranty period begins on acceptance. Customer may receive
a different warranty when the Product is purchased as part of a
system. Keysight does not warrant that the operation of Products
will be uninterrupted or error free.
3. Keysight warrants that Software will not fail to execute its
programming instructions due to defects in materials and
workmanship when properly installed and used on the hardware
designated by Keysight. Keysight warrants that Keysight owned
standard Software substantially conforms to Specifications.
Keysight does not warrant that Software will operate in hardware
and software combinations selected by Customer, or meet
requirements specified by Customer.
4. If Keysight receives notice of defects or non-conformance during
the warranty period, Keysight will, at its option, repair or replace the
affected Product. Customer will pay shipping expenses for return of
such Product to Keysight. Keysight will pay expenses for shipment
of repaired or replacement Product. If Keysight is unable, within a
reasonable time, to repair or replace the affected Product(s),
Customer will be entitled to a refund of the purchase price upon
prompt return of the Product(s) to Keysight. Notwithstanding the
foregoing, should Customer become designated on any U.S.
Government-maintained restricted parties list including, but not
limited to, (i) the Specially Designated Nationals and Blocked
Persons List, (ii) the Foreign Sanctions Evaders List, (iii) the
Sectoral Sanctions Identification List, (iv) the Entity List, (v) the
Denied Persons List, and (vi) the Unverified List (collectively, “US
Restricted Lists”), Keysight’s warranty obligations, including without
limitation those obligations to repair, replace or refund, are
suspended entirely unless and until Customer is removed from the
US Restricted Lists.
Warranty Terms (US)
Revision Date 8-August-2016
5. Keysight warrants that Keysight Service will be provided in a
professional and workmanlike manner. For ninety (90) days from
the date of repair, Keysight will replace, at no charge, defective
parts used in Keysight’s repair of Products.
6. Some newly manufactured Keysight Products may contain and
Keysight Service may use remanufactured parts which are
equivalent to new in performance.
7. Customer´s Product warranty is transferable upon Keysight´s receipt
of written notification. Such notification must include the serial
number, model number and the name, address and location of
transferee and the transferee must agree in writing to Keysight´s
warranty terms.
8. Keysight reserves the right to invalidate Customer´s warranty for
Product with an on-site warranty, or Product that has been installed
by Keysight, in the event Customer relocates such Product.
Customer´s warranty for such Product may be reinstated provided
Keysight verifies, at Customer´s expense, that such Product is in
good operating condition.
9. The above warranties do not cover defects resulting from improper
or inadequate maintenance, installation, repair or calibration
performed by Customer or a third party not authorized by Keysight;
Customer or third party supplied hardware or software, interfacing or
supplies; unauthorized modification; improper use or operation
outside of the Specification for the Product; abuse, negligence,
accident, loss or damage in transit; or improper site preparation.
10. Keysight is excused from and not liable for performance of its
warranty obligations for any occurrence beyond its reasonable
control and without its fault or negligence including, but not limited to,
acts of God, acts of the public enemy, regulations, acts or restraints
of a government in either its sovereign or contractual capacity,
epidemics, quarantine restrictions, strikes, lockouts, interruption or
failure of utilities, or acts or omissions of common carriers.
L100-08
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