Kennedy BA 290 Syllabus, Fall 2012 page 1
BA 290, Business Communication
Martha Kennedy, Instructor
Office: SS East 2428, Office Hours MW 3:15-4:00 email for appointment
Mailbox: SS East 2411, in Accountancy/BA Office
Email: makcbasdsu@gmail.com
Please email to make an appointment even for regularly scheduled office hours.
REQUIRED Textbooks:
Beyond Feelings by Vincent Ryan Ruggiero, 9th edition
Business Communication Workbook, Lecture Notes and Practice by Martha Kennedy,
ONLY available from Lulu.com as a small, bound book. It contains handouts, worksheets,
lecture material and assignments. http://www.lulu.com/shop/martha-kennedy/businesscommunication-workbook/paperback/product-20602075.html
You will need this book by the third week of class. Order now so you don’t have to pay
more for shipping than you have to! 2/3 of your grade in this class is based on content
from the workbook.
Semester Calendar, Spring, 2013
January 17 FIRST DAY OF CLASSES.
January 21 Holiday—Martin Luther King, Jr. Day.
Faculty/staff holiday. Campus closed.
March 6 - 11, Professor at a Conference. Class resumes Tuesday, March 12
March 29 Last day of classes before spring recess.
April 1-5 Spring recess.
April 1 Holiday—Cesar Chavez Day. Campus closed.
April 8 Classes resume.
May 8 Last day of classes before final examinations.
May 9–16 Final examinations
Course Description: BA 290 is an intensely practical communication class, both written and
oral, and it is a critical thinking class in which you develop your reasoning skills toward
understanding and solving business related problems. The primary objective of BA 290 is
learning how to communicate clearly to other people so that you and others are satisfied with the
result. This makes BA 290 VERY difficult to teach because it is -- much of it -- intangible. I am
sorry about that, but it is how it is. The textbook, Beyond Feelings, is a helpful tool in learning to
evaluate what people mean when they say something, to determine the validity of your and
others’ arguments, to respond appropriately to a problem. The class is divided into three sections:
critical thinking, correspondence and problem solving, report writing.
BSBA Program Goals -- BSBA students will graduate being:
• Effective Communicators
• Critical Thinkers
• Able to Analyze Ethical Problems
• Global in their perspective
• Knowledgeable about the essentials of business
BA 290 contributes to these goals through its student learning outcomes . . .
Kennedy BA 290 Syllabus, Spring 2013 page 2
Learning Outcomes: When you have finished this class you will
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Be able to respond correctly in writing and speaking to a variety of business related
situations
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Know how to identify your audience and its needs,
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Know how to communicate bad news and good news effectively,
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Know how to focus on relevant problems, anticipate questions and do the proper research
to solve these problems and answer these questions.
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Know how to write business reports expressing your ideas in a clear, accessible, complete
and efficient manner
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Have a solid knowledge of the basic forms of business communication
Skills needed to excel in this class include:
• The ability to understand your audience and its needs
• The ability to write clearly and choose words appropriately
• The ability to reason logically
• Willingness to learn new skills
• Excellent proofreading skills (challenging for everyone...)
• The ability to follow instructions
• The ability to work independently and use all the resources available
Critical Thinking: BA 290 is a class in which you learn to apply knowledge. Because this needs
to be learned, as do other skills, and it is a new skill for most students at this point in their
education, we will be using a critical thinking text -- Beyond Feelings -- along with a business
communication text. Critical thinking is the skill of identifying problems along understanding the
situation in which the problems have arisen. It is a skill that helps us respond effectively to
others. Since a major component of this class is learning to identify and respond to problems, BA
290 is NECESSARILY AMBIGUOUS simply because you are not solving problems when I tell
you the answers. You will be frustrated and that is OK, normal, and natural though, of course,
not comfortable.
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You will be tested on your ability to solve problems and write under pressure.
In this class, there ARE right answers just as when you are helping a client or solving a
problem for your boss. You must figure them out for yourself.
You will be tested on your understanding of the principles of critical thinking as
explained in Ruggiero’s book, Beyond Feelings.
Evaluating ideas. Not every idea is equal; some work, some work partially, some need
adjustment, and some do not work at all. Practice in critical thinking will help you
evaluate and express ideas. Timed writings have correct and incorrect answers; an
incorrect answer is a fail regardless how well the wrong answer is written. Why? Because
responding incorrectly to a client, customer or co-worker in your job could cost you your
job. Better to learn now than later! Practice in critical thinking will help you evaluate and
express ideas.
Writing -- This may be the FIRST directly applicable and practical class you have had so far in
your post-secondary educational experience. Excellent skills in communication require
understanding the people with whom you are communicating. Most forms of professional
communication begin with writing. You will write individual and group reports, research
projects and oral presentations. You will apply many of the skills you have ALREADY
Kennedy BA 290 Syllabus, Fall 2012 page 3
LEARNED to problems in this class. Your writing will be evaluated with the Rubric for
written work in the College of Business, posted on our class blog and on Blackboard.
This is NOT another academic writing class! This is COMPLETELY different!
I expect you to be responsible for your own learning and to treat class as you would a job you
care about. Be attentive, responsible, alert, polite, willing to think and willing to adapt to new
situations, because unless you have a very boring, going nowhere, routine job those are all skills
and qualities you will need every hour of every day.
Doing well in BA 290: This class is about learning communication skills you can use in every
facet of your life and about learning to solve problems on your own. Many educators believe that
the skills needed for successful communication in business cannot be taught in school, but must
be learned in "life," in a particular business culture. To a certain extent, they are right. I CAN
teach you strategies, encourage, prod, stimulate and nudge you into thinking and reasoning for
yourselves, tell you when your client/boss will be happy with what you've written/said/done OR
if you have lost your client and your job through what you've written/said/done. I can help you
cross the bridge from academic to business writing.
Assessment: Your progress will be assessed through quizzes and timed writings as well as
through research projects, oral reports, a comprehensive final exam, class participation and
attitude. In assessing your written work, I will be using the grading rubric developed by the
College of Business Administration, a copy of which will be posted on Blackboard and given to
you in class.
My hope is that you will have developed sophisticated thinking skills along with the ability and
desire to solve problems on your own; you will know how to apply what you’ve learned in
school to “real world” problems as you confront them in the safe laboratory of BA 290.
Course Conduct and Expectations
Participation and Attendance: The minimum requirement for passing any class is showing up.
Attendance does not, alone, constitute participation. If you are absent, you can make up the class
in any other section of BA 290.
Active participation includes:
• asking questions when you don’t understand something,
• being willing to learn,
• doing practice exercises on Blackboard and in class but not required for your grade
• knowing what’s going on
• attending report writing workshops
Minimum requirements for being taken seriously by the professor include:
• attending class
• arriving on time
• paying attention to what is going on rather than surfing the net and texting
Rudeness and disrespect toward the professor and/or your classmates are poor strategies if
you want to learn and hope for a good grade, particularly as audience awareness is the
primary skill on which you are evaluated.
Kennedy BA 290 Syllabus, Spring 2013 page 4
Excellent participation, demonstrated improvement and consistently showing a positive attitude
will help your grade at the end of the semester if it is on the borderline. Poor participation, no
improvement and a poor/aggressive attitude will hurt your grade if it is on the borderline.
If you constantly text, have your cell phone on your desk or your lap top open, I will count
you absent. This is annoying and distracting to me and to your classmates.
Blackboard: We will use Blackboard with this class!!! I post the syllabus, assignments and
lectures on Blackboard. There will be announcements from time to time. Grades will be posted
on Blackboard. We MAY use Blackboard for timed writings. Be sure your email address is upto-date with the university because I will email you from Blackboard also. Check your email
daily in case class has been cancelled or there is a new assignment.
Absences:
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DO NOT COME TO CLASS SICK. WE WILL WORK IT OUT. STAY HOME,
GET WELL, DON'T SHARE YOUR GERMS. If you come to class sick, I may send
you home and if I do, you must leave. It does not mean I hate you; it just means I do not
want to get sick, and I am sure your classmates don’t either. As most material will be
posted on Blackboard, and I teach multiple 290 sections, you will not fall behind if you
are sick and do the right thing by staying home.
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Make up the work you missed by attending another section of this class.
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Check Blackboard. Most projects and PowerPoints from lectures will be posted there.
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Read your textbooks.
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Email a classmate if you are not sure.
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EXCESSIVE, non-made up absences, WILL (naturally) RESULT IN LOWER
GRADES.
If you miss an in-class activity, a quiz, or an oral presentation, you canNOT make it up except by
attending another section of the class. NO exceptions. Missing too many classes will, naturally
and logically, lead to an F simply because you will not know what is going on. ALWAYS
contact me if you are worried.
Late Policy: I don’t accept work after day it is due, no exceptions, ever. If you know ahead
of time that work is due and that you will miss class, it is your responsibility to get the work to
me, either in my box in the BA office or via a classmate. Email is possible, but please arrange
this ahead of time if you can.
Contacting me:
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My office hours are posted on Blackboard and on my office door.
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Many student questions and problems can be addressed more privately and efficiently via
email.
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You must email me for an appointment even during regularly scheduled office hours.
I have a mailbox in the MIS/Accountancy office, SS 2411. Do NOT leave papers with my office
mate, slide them under my office door, tack them to my door or put them on my desk. Things get
lost that way.
Emailing me: Construct your email professionally, politely and give me complete information
about you. Why? This is a business communication class and writing to a professor IS business
communication. An example:
Dear Professor Kennedy:
Kennedy BA 290 Syllabus, Fall 2012 page 5
I am First name Last name in your MW 9 a.m. section of BA 290. I will be making up a
class I missed in the Thursday 2 p.m. section, if that is all right with you. Please let me
know if that will be a problem.
Thank you!
Regards,
First name
If you do not tell me your name and your class section, I MAY not answer you.
Many professors complain about emails from students saying that student emails are often rude
and demanding, often asking questions answered by the syllabus.
Students with Special Needs: If you need special accommodation, please meet with me to
discuss this. I am happy to help. To receive the "SDS Reasonable Accommodation" please
present your SDS form to me during the first week of class.
Academic Dishonesty
Cheating: Cheating is behavior that undermines the learning objectives of a paper, exam, quiz or
any other graded work. Among other things, cheating is working with a classmate on an
individual project. It is using a quiz from a former semester to study for a quiz in your class. It is
copying from a text. It is passing someone else’s work off as your own. If you do this, and you
are caught, you will be reported to the Center for Student Rights and Responsibilities AND you
will be contacted. If it happens twice during your time at SDSU, you could be expelled.
The SDSU Student Code: plagiarism is “any attempt to take credit for work that is not your
own,” including paraphrasing or failing to cite sources. Academic sanctions include grade of F
on the paper, failure in the course; University sanctions include suspension, expulsion, and
probation.
The SDSU definition of plagiarism can be found in section 2.2 (page 14) of the SDSU policy file
available at http://senate.sdsu.edu/policy/policy_file.pdf. The language is quoted here for your
convenience:
“Plagiarism shall be defined as the act of incorporating ideas, words, or specific substance of
another, whether purchased, borrowed, or otherwise obtained, and submitting same to the
university as one’s own work to fulfill academic requirements without giving credit to the
appropriate source. Plagiarism shall include but not be limited to (a) submitting work, either in
part or in whole, completed by another; (b) omitting footnotes for ideas, statements, facts, or
conclusions that belong to another; (c) omitting quotation marks when quoting directly from
another, whether it be a paragraph, sentence, or part thereof; (d) close and lengthy
paraphrasing of the writings of another; (e) submitting another person’s artistic works, such as
musical compositions, photographs, paintings, drawings, or sculptures; and (f) submitting as
one’s own work papers purchased from research companies.”
Generally speaking, any work you do that is less than 85 percent YOUR OWN WORDS,
regardless of how punctiliously you have cited your sources, is plagiarized. Students have, in the
past, failed this class for this reason. Citing sources and giving credit where credit is due are very
important ethical issues. For appropriate citations, you need two things, a complete alphabetical
Kennedy BA 290 Syllabus, Spring 2013 page 6
source listing AND individual parenthetical citations at each point in the text where you borrow
material. For the complete policy of San Diego State University on this issue, consult the official
University Catalog.
Grading policy: It is the policy of San Diego State University to use the grade of A for only
truly exceptional work. This ensures that when you graduate from SDSU, good employers will
want to hire you BECAUSE you have a degree from THIS University.
University grading policy SDSU II-C-1 states: "[f]aculty members are expected to use
all grades from A to F to distinguish among level of academic accomplishment... [t]he
grade for average undergraduate achievement is C." For a class of 50 students, and
assuming a 'normal' grade distribution, application of this policy would result in
approximately 3 grades of A, 12 grades of B, 20 grades of C, 12 grades of D, and 3
grades of F. The following University-wide grading standards will be used to determine
your final course grade. Students are responsible for monitoring their own progress
throughout the semester.”
The bottom-line: Don’t expect this class or any class to “fix” your GPA. If your GPA needs
help, talk to me or to an adviser. There are ways you can fix it and I’m very happy to
explain the options to you. This class is difficult. It’s entertaining, it’s challenging, some
regard it as fun, others hate it, but no one has ever found it easy.
You will USE everything you learn in this class every day of your life.
I am compelled to grade you whether I like it or not (I don’t). I am compelled to challenge you
so that you learn. I will NEVER require you to do anything that is BEYOND your ability or
education. Use your critical thinking skills, your imagination. Use the grading rubric as a tool
and remember the audience is ALWAYS the most important consideration.
I use the same values for A, B, C, D, F as the CSU system. Grades will be posted on Blackboard
and Blackboard will average your grades.
A=4
B=3
C=2
Plus (+) and minus (–) falling at 3.3 to 3.7 for B+ etc.
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2 Midterms based on lecture and on PowerPoints for a total of 400 points. One midterm
on Beyond Feelings (200 points); an in-class timed writing midterm testing you on your
ability to identify when to use direct or indirect structure (200 points). Total: 400 points.
8 online chapter quizzes for Beyond Feelings 200 points
2 graded homework assignments, timed, done on Blackboard, based on Good/Neutral
News messages (using direct structure) and Bad News messages (using indirect
structure), PowerPoints, lectures and in-class activities. Remember: timed writings have
RIGHT and WRONG answers. A timed writing with the WRONG answer is failing
regardless of the quality of the writing. PASSING timed writings will be evaluated using
the CBA Grading Rubric. Each 100 points for a total of 200 points.
Long analytical group research report. 200 points.
Final exam: Comprehensive, multiple-choice final exam based on lectures and
PowerPoints related to topics in business communication (100 points) comprehensive
multiple choice in-class, open book, final on Beyond Feelings, Chapters 1 - 13 (200
Kennedy BA 290 Syllabus, Fall 2012 page 7
points) in-class timed writing covering all the message types covered in class (200
points). Final exam, 500 points.
Total points: 1500
Do the required work at the required time, and you do not have to worry about much.
Everyone WANTS an A; you DO NOT have to tell me. You will NOT earn an A if:
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You work for a grade rather than to learn the skills involved in this class
You leave your projects until the last minute
Work is incomplete, late and/or missing
Work is not typed when it is supposed to be
You don't ask questions when you need to
You miss more than three classes
You do not attend workshops and help sessions
All written work is graded using the grading rubric developed by the College of Business
Administration. This rubric is posted below, is included in Business Communication, Lecture
Notes and Practice by Martha Kennedy, is on the blog, ba290mkennedy.blogspot.com, and is
available on Blackboard.
Writing Rubric for the College of Business
Intended outcome: the student will use clear and concise communication in the written form.
Passing: EXCELLENT(4) SATISFACTORY(3) 4 = A; Combination 4 and 3 = B; 3 = C
Failing: BELOW EXPECTATIONS (2) UNACCEPTABLE(0-1) 2 = D; 0-1 = F (0 basically
means something is just NOT there; it’s absent, unquantifiable)
AudienceAnalysis (MOST IMPORTANT!!!!)
4: Reader-centered writing; demonstrates empathy, addresses readers’ questions or
objections, creates goodwill; uses appropriate strategy.
3: Treats reader politely; addresses readers’ needs and concerns; uses positive emphasis; uses
appropriate strategy.
2: Writer-focused; lacks “you” attitude, and positive emphasis; inconsistent use of appropriate
strategy
0-1: Lacks audience awareness. Is rude, hostile, discourteous, or insulting to readers; did not use
appropriate strategy.
Structure/Document Design
4: Clear and appropriate beginning, development, and conclusion. Paragraphing and transitions
are clear and appropriate. Document design helps the reader understand and remember information.
3: Beginning, development, and conclusion are clear. Paragraphing is logical and transitions are
adequate. Document design helps readers find the information they need.
2: Weak beginning, development, and conclusion. Paragraphing and transitions are also
deficient. Imbalanced or cluttered design.
Kennedy BA 290 Syllabus, Spring 2013 page 8
0-1: Organizational structure and paragraphing have serious and persistent errors. Format
interferes with readability.
Content:
4: Provides appropriate coverage of the topic and assertions are compelling and clearly
supported.
3: Sufficient coverage of the topic and assertions are supported.
2: Does not adequately cover assigned topic and assertions are weakly supported.
0-1: Does not cover the assigned topic and assertions are not supported.
Style:
4: Demonstrates a sophisticated grasp of the language; writes fluidly and concisely; varies syntax
and vocabulary.
3: Writes clearly, comprehensively, and coherently; uses strong action verbs. Rarely uses
jargon/clichés.
2: Writes in a notably awkward manner; misuses words and idioms; uses slang; wordy; uses
some borrowed language from sources or case.
0-1: Style is difficult to read and understand. Copies case wording.
Mechanics: **Mechanics is a threshold category. You must earn a Satisfactory (3) rating in
mechanics to receive a passing grade on your assignment. Major errors include semicolons,
apostrophes, agreement, fragments, run-ons, endings, spelling and typing errors.
4: No errors in word usage, sentence structure, spelling, punctuation, and capitalization.
Establishes audience credibility.
3: Relatively free of errors in word usage, sentence structure, spelling, punctuation, and
capitalization. Establishes audience credibility.
2: Several major errors in word usage, sentence structure (run-ons, fragments), spelling,
punctuation, and capitalization. Undermines audience credibility.
0-1: Serious and persistent errors in word usage, sentence structure, spelling (homonyms),
punctuation, and capitalization. Lacks audience credibility.
BA 290, Business Communication
Martha Kennedy, Instructor
Office: SS East 2428, Office Hours MW 3:15-4:00 email for appointment
Mailbox: SS East 2411, in Accountancy/BA Office
Email: makcbasdsu@gmail.com
Please email to make an appointment even for regularly scheduled office hours.
REQUIRED Textbooks:
Beyond Feelings by Vincent Ryan Ruggiero, 9th edition
Business Communication Workbook, Lecture Notes and Practice by Martha Kennedy,
ONLY available from Lulu.com as a small, bound book. It contains handouts, worksheets,
Kennedy BA 290 Syllabus, Fall 2012 page 9
lecture material and assignments. http://www.lulu.com/shop/martha-kennedy/businesscommunication-workbook/paperback/product-20602075.html
Semester Calendar for SDSU, Spring 2013
January 17 FIRST DAY OF CLASSES.
January 21 Holiday—Martin Luther King, Jr. Day.
Faculty/staff holiday. Campus closed.
March 6 - 11, Professor at a Conference. Class resumes Tuesday, March 12
March 29 Last day of classes before spring recess.
April 1-5 Spring recess.
April 1 Holiday—Cesar Chavez Day. Campus closed.
April 8 Classes resume.
May 8 Last day of classes before final examinations.
May 9–16 Final examinations
Schedule of Quizzes
The following quizzes will be taken online, on Blackboard. They are multiple choice. Remember
in a multiple choice exam, MANY choices may be good, but one is BEST. Follow instructions
exactly. Unless otherwise stated (in class, posted on Blackboard) quizzes will open at 8 a.m. on
Thursdays and close at 1:00 p.m. on Mondays. Please refer to your workbook for instructions for
taking exams on Blackboard!!!!
If you wait until the last minute, and are locked out, I may not be able to help you and you
will earn an F for the quiz AND I won’t care.
1/24-1/27 Chapter 1 Quiz (20 points)
1/31-2/3 Chapter 2 Quiz (20 points)
2/7-2/10 Chapter 3 Quiz (20 points)
2/14-2/17 Chapter 4 Quiz (20 points)
2/21-2/24 Chapter 5 Quiz (20 points)
2/28-3/4 Chapter 6 Quiz (20 points)
3/7-3/10 Chapter 7 Quiz (20 points)
3/14-21 ONLINE Bus Comm Quiz based on the Workbook, PowerPoints, lecture, your project
(20 points)
3/21-25 Chapter 8 Quiz (40 points)
Total points for quizzes: 200
• Long analytical report due: MW classes 2/25, TTh classes, 2/26. Points for report: 200.
• Online timed graded homework on direct structure messages opens Friday and closes the
following Friday -- 3/8 - 3/15, 100 points
• Beyond Feeling midterm, chapters 1 through 7, online, March 3/18 – 25, 200 points
• Online timed graded homework timed homework with indirect structure messages, 3/2528, 100 points
• TIMED WRITING MIDTERM, IN CLASS, TWO CASES/PROMPTS 4/10-11, 200
points
Kennedy BA 290 Syllabus, Spring 2013 page 10
Tentative Calendar
I have built extra time into this calendar in case we need more time for a particular area once we
get started. You are responsible for keeping up with changes which will be announced in class
and posted on Blackboard.
Week One 1/17-18 PARTIAL WEEK: Introduction to business communication and critical
thinking. Who are you? How do you factor into the equation of successful communication? Why
is it important to know your audience? What are the advantages to you of writing well? Chapter
One, Beyond Feelings.
Week Two 1/22-25 PARTIAL WEEK: Chapter One-Two, Beyond Feelings. Online Chapter 1
Quiz (20 points) 1/24-1/28
Week Three 1/28-31 Chapter Two Beyond Feelings: Using language effectively, word choice
and audience. Construction of Clear Sentences and Paragraphs. Writing for Effect, positive
language, you-viewpoint, techniques of emphasis. Very important for the semester and the rest of
your life. You will be expected to use these tools throughout the semester. NOT using them will
adversely affect your grade. 1/31-2/4 Chapter 2 Quiz (20 points)
Week Four 2/4-7: Chapter Three, Beyond Feelings. Assign long analytical report. Chapter 3
Quiz (20 points) 2/7-2/11
Week Five 2/11-14: Chapter Four, Beyond
Feelings. Work on long analytical report -data gathering tool. 2/14-2/18 Chapter 4 Quiz
(20 points)
Week Six 2/18-21: Chapter Five, Beyond
Feelings. Very important for the construction
of bad news messages and business report
writing. Work on project. Drafts should be
finished; critique executive summaries. 2/212/25 Chapter 5 Quiz (20 points)
Week Seven 2/25-28: Chapter Six, Beyond
Feelings. Begin Directness in Writing Good
News and Neutral Messages. Discuss forms of
business communication. Long analytical
report due: MW classes, Monday. TTh
classes, Tuesday. Points for report: 200.
2/28-3/5 Chapter 6 Quiz (20 points)
Week Eight SHORT WEEK 3/4-5: Chapter
Seven, Beyond Feelings, Direct Order Messages -- Good News and Neutral Messages. In-class
writing practice and discussion, good news and neutral messages. 3/7-3/11 Chapter 7 Quiz (20
points)
Kennedy BA 290 Syllabus, Fall 2012 page 11
Online graded homework on good news/neutral messages opens Friday, 3/8 and closes the
following Friday 3/15. If you are locked out at the last minute (which is within 12 hours of the
closing of the exam) you are just out of luck.
Bus Comm quiz online, 3/14-21 ONLINE
Week Nine SHORT WEEK 3/12-14: Begin indirectness in bad news messages, review for
midterm.
Midterm, Beyond Feelings -- Chapters 1 - 7. Multiple choice,
ONLINE, 200 points, March 3/18--25.
Chapters 8 through 12 in Beyond Feelings address different problems in thinking,
procedure and reaction. Chapter 13 looks at the errors in combination and is very
important for the final exam. It’s normal to lose steam after Spring Break, but DON’T
Week Ten 3/18-21: Chapter 8 Beyond Feelings. Indirectness in bad news messages. 3/21-25
Chapter 8 Quiz (40 points)
Week Eleven 3/25-28: Chapter 9 Beyond Feelings. Online timed graded homework timed
homework with bad news messages.
March 29, April 1-5 Spring recess.
Week Twelve 4/8-11: Chapters 10 -- 11 Beyond Feelings.
TIMED WRITING MIDTERM, IN CLASS, TWO CASES/PROMPTS APRIL 10-11
Week Thirteen 4/15-18: Chapter 12 Beyond Feelings
Week Fifteen 4/22-25 Chapter 13 Beyond Feelings Errors in Combination -- this is very, very
important for the final exam.
Week Sixteen 4/29-5/2: Review for final
Week Seventeen 5/6-8 PARTIAL WEEK: Review for final. May 8, office hours ONLY, and
ONLY by appointment, 2-5:00 pm