The Emerging Quality
Value Proposition
Mike Costas
Vice President, Quality &
Mission Effectiveness
Raytheon Missile Systems
CQSDI* 3 March 2008
*CQSDI – Conference of Quality in Space and Defense Industries, Cape Canaveral, Florida.
Copyright © 2008 Raytheon Company. All rights reserved.
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Customer Success Is Our Mission is a registered trademark
of Raytheon Company.
Raytheon Company
Business Content
Raytheon Company
Bill Swanson
Chairman and CEO
Missile
Systems
Space &
Airborne
Systems
Integrated
Defense
Systems
Network
Centric
Systems
Intelligence &
Information
Systems
Raytheon
Technical
Services
Company
Louise
Francesconi
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Raytheon Missile Systems – Who We Are



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2007 sales: $5.0 billion
12,000 employees
Headquartered in Tucson, Arizona
World’s largest developer, producer
and integrator of weapon systems
– More than 1 million missiles
produced since 1954


Broad weapons portfolio
– Missiles
– Smart munitions
– Projectiles
– Kinetic kill vehicles
– Directed energy weapons
Customers: All U.S. military services;
allied forces of more than 40 countries
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How Did We Get Here
Prior to the 90’s – Hughes
Maverick
AMRAAM
TOW
Mid 1990’s – General Dynamics
Tomahawk
ACM
Stinger
Standard Missile
Phalanx
Sparrow
RAM
1997-98 – Texas Instruments/Raytheon
Paveway
JSOW
HARM Targeting ERGM
Javelin
Today – Raytheon
EKV
Sidewinder
NLOS
KEI
Excalibur
MRM
Advanced PGM’s
Active Denial
SDBII
MALD™
More than 1 million missiles produced and
26 major production programs
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Missile Systems Footprint
NAPI, New Mexico
Rancho Cucamonga,
California
Missile Systems
Headquarters
Tucson, Arizona
Louisville, Kentucky
Camden, Arkansas
Huntsville, Alabama
5.2 million square feet
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Quality Evolution
Quality Management System
Evolution
1947
1960
1987
1994 1996
1999 2000
2004 2007
MAP
AS9100
ISO
ISO 9001:1987
ISO 9001:1994
ISO 9001:2000
MIL-Q-9858 (1959)
MIL- I- 45208 (1960)
International Organization
International Organization
for Standardization
for Standardization
ISO 9001
ISO 9001
Quality is a “Management System”
Quality is a “Management System”
which focuses on customer requirements
which focuses on customer requirements
MIL-I / MIL-Q
MIL-I / MIL-Q
Quality is technical, “end of the pipe” discipline
Quality is technical, “end of the pipe” discipline
AS9100
AS9100
ISO + Aerospace Industry Requirements
ISO + Aerospace Industry Requirements
Missile Defense Agency Assurance Provisions
Missile Defense Agency Assurance Provisions
Safety, Quality, Mission Assurance for safety
Safety, Quality, Mission Assurance for safety
and mission critical items
and mission critical items
The
TheEvolution
Evolutionof
ofQuality
Quality Management
ManagementSystem
System
Establishes
“Higher
Level”
Establishes “Higher Level”
Of
Requirements
Of Requirementsfor
forthe
theAerospace
AerospaceIndustry
Industry
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Copyright © 2008 Raytheon Company. All rights reserved.
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Future of RMS Quality




Eliminating waste and
managing risk
New Vision
New skills
New organization
Addressing our customer’s needs
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2008 Q&ME Areas of Emphasis
1
Constantly Energize the
Organization Through Innovation
• Execute D2010
• Factory of the Future
• Netting Q&ME
5
Engaging the Total
Product Lifecycle
2
• Full Time Proposal
Support
• Up Front Customer
4
Strong Business Acumen
to Protect Independence
• EAC Process Enhancements
to Drive Accountability
• Margin Improvement
Initiatives
•
•
•
•
Q&ME 5 Year
Strategic Plan
Engagement
• Shaping Design
Definition With Data
• Embedded Mission
Assurance
3
Drive Continuous
Enterprise Health
Management and
Improvement
Systemic Issue Resolution
CMMI Level 5
Early Risk Elevation
“Finding the weak link”
Focus On Talent Acquisition and
Professional Development
•
•
•
•
Competency Model
Leadership Development
Succession Planning
Systems Engineering Growth
The Quality Value Proposition
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The Emerging Quality Value Proposition
• Design for producibility
• Process health monitoring
• Seemless integration of
• Inspections and audits
supplier partners
On the move from…
inspection and audits…
to a future where...
Quality shapes producible designs
Embedded Mission Assurance Guarantees Customer Success
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From the dedicated people in our business…
To the Streets of Iraq…
Maverick
Copyright???
Break-Out Session