Partnering in a Global Organization
ASQ CQSDI – March 27, 2007
Scott Jones
Agenda
Overview of Elbit Systems Ltd.
– Global Organization
– United States Organization
– Key Products
Global Challenges
– Security
– Language & Culture
– Time & Geography
ESG CQLG
– Technical Synergy
– Building Relationships
Elbit Systems Limited (ESL)
Special
Security
Agreement
El op
AEL
UEL
U.K.
Cyclone
ESL-AIT
Austria
Kinetics
Elisra
USA
Israel
South America
Europe
Common Program – Interfaces map
ESL
MFG
EFW
DSGN
DSGN
MFG
IEI
Service
El-Op
MFG
DSGN
Kollsman
DSGN
MFG
Elbit Systems of America (ESA)
1,300 Employees
Merrimack,
NH
E/O Systems
Washington, D.C.
Governmental
Affairs
Warner Robins, Georgia
Helicopter HMD
Maintenance and Support
Vision Systems International 50%
San Jose, CA
Helmet Mounted Systems
Fort Worth, Texas
Defense Electronics
(600 employees)
Talladega, Alabama
Maintenance and
Logistic Support
RTL Inc. (Kinetics)
Boca Raton, Florida
Combat Vehicle Products
Defense Solution on Key Weapon Systems
ARH
Bell Helicopter
F-16
Lockheed Martin
V-22
Boeing
F-35
Lockheed Martin
AH-64
Apache Boeing
F-18
Boeing
A-10
LM Owego
MLRS
Lockheed Martin
Bradley A3
BAE
AH-1W Cobra
USMC
ESA Core Technologies
Weapon Systems
Management
Helmet Mounted
Systems
Avionic Support &
Sustainment
Lasers & Optics
Systems
Digital Maps &
Display Systems
Thermal Imaging
Systems
Multi Role
Computers
Commercial Aircraft
Systems
Global Challenges
Security
Time & Geography
Language & Culture
Lost in Translation
These figures of speech were translated by computer to another language,
then back into English. What were the original figures of speech?
Decrease with the ship.
Go down with the ship.
Rats giving up a boat of descent.
Rats deserting a sinking ship.
Does not sing until obese madame.
It’s not over until the fat lady sings.
It abrades the inferior part of the keg.
Scraping the bottom of the barrel.
Brainteasers, Mind Benders, Games, Word Searches, Puzzlers, Mazes & More Calendar, Workman Publishing, 2007
Language Barriers
Not always word for word
Idiomatic expressions
Cultural overtones
‫נשים‬
‫א‬
One
who
‫שאינם‬
does
not
‫מאמינּים‬in
believe
‫בניסים‬
miracles is
‫אינם‬
not realistic
‫מציאותיים‬
Ashley
‫מונּטגין‬Montagu
‫אשלי‬
Idioms & Culture
Good Old Boys
Frappe
Moon Pie
Grinder
Elbit Systems Group CQLG
Corporate Quality Leaders Group Mission
To support and bring to completion, corporate initiatives
chosen to improve processes, quality, and customer
satisfaction.
•Leadership
•Technical synergy
•Building Relationships
Kollsman, Merrimack, NH – September 2006
Technical Synergy
Common Standards:
– AS 9100, ISO 9001:2000, et al.
– Common set of Customer Satisfaction metrics
Corporate Quality Objectives
Collaboration on Joint Programs
Best Practices
– Sharing of processes
– Benchmarking
IT Systems Compatibility
Annual Quality Review with the CEO
Building Relationships
Semiannual meetings – host company rotates
–
–
–
–
Familiarization with host company
Focus on customers’ new requirements
Visits to World Class companies for Benchmarking
Social events to promote close personal relationships
Visits to customers
Visits to other Elbit companies
– Shared audit teams
Teleconferences
Solutions to the Global Challenges
Security
– Comply with security regulations
– Remember security is a 2-way street
Geography & Time Zones
– Consider your partner’s schedule
– Get on a plane – there’s no time like face time
Language & Culture
–
–
–
–
–
Use common standards and processes
Establish personal relationships
Talk face to face, until you understand
Telephone or videoconference
Don’t rely on email!