Review of Secondary Data within the Context of
Evaluation of McGill University’s Training and Human Resources
Development Project
Report
submitted by
Natalie Kishchuk Recherche et évaluation inc.
26, rue Oriole
Kirkland (Québec) H9H 3X3
514 694-8995
nkishchuk@sympatico.ca
Final: Dec. 14, 2007
1.
Table of Contents
INTRODUCTION …………………………………………………………………………
2
2.
UTILIZATION OF INPUTS………………………………………………………………
2
3.
PROJECT ACTIVITIES ……………………………………………………………….
3.1 Measure 1: Language Training Program
3.2 Measure 2: Retention and Distance Professional and Community Support
Program
3.2.1 Component 1: Retention
3.2.2 Component 2: Distance Professional Support
3.2.3 Component 3: Distance Community Support
3.3 Measure 3: Seminars and Conferences
3.4 Measure 4: Innovation Fund
3.5 Communication and General Promotion Activities
3.6 Research Activities
11
11
15
15
19
19
21
21
22
24
Appendix: Documentation Reviewed
1
1. INTRODUCTION
This report, which was produced to supplement the new data compiled within the context of
CREXE’s evaluation of the Training and Human Resources Development Project (THRDP), is a
summary of secondary data retrieved from the project coordinators’ files. Those files consist for the
most part of financial records, progress reports and interim reports produced during the Project for
purposes of internal administration or accountability to Health Canada. In short, these data portray
the utilization of Project inputs, production activities and selected outputs.
2. UTILIZATION OF INPUTS
Financial Resources
The Training and Human Resources Development Project had a budget totalling $11.5 million
spread over four fiscal years. Table 1 gives actual Project expenditure under the various items for
the three budget years already ended (2004-2005, 2005-2006 and 2006-2007), as well as the
amounts budgeted for the final Project year (2007-2008). Spending for the three completed budget
years totalled $6,748,437, or 90.0% of the budget approved for that period.
Table 1. Actual Project Expenditure
Measure
2004-20051
($)
2005-20062
($)
2006-20073
($)
2007-2008
($)
(budget)
876,932
239,058
Personnel
363,556
736,133
1,039,296
Operations (rent and utilities,
103,366
227,464
123,091
equipment, services, sundry)
Measure 1: Language Training
1,686,711
1,780,000
Measure 2: Retention and Distance
625,553
727,032
0
1,622,586
Professional and Community Support
Measure 3: Seminars and Conferences
17,862
146,000
Measure 4: Innovation Support Fund
202,731
230,978
Total expenditure
466,921
2,586,182
3,695,244
Approved budget
500,000
3,000,000
4,000,000
4,000,000
1. Appendix D, Quarterly Cashflow and Expenditure Record, 2004-05, Final, June 13, 2005.
2. Appendix D, Quarterly Cashflow and Expenditure Record, 2005-2006, Final, June 30, 2006.
3. Appendix D, Quarterly Cashflow and Expenditure Record, 2006-07, June 27, 2007. This document was not final at
this review.
The budget data was not broken down by measures in 2004-2005 or 2005-2006. In 2006-2007, a
total of $3,695,244 was paid out for projects involving the four measures, with 66.6% spent on
Measure 1, 24.7% on Measure 2, less than 1% on Measure 3, and 8% on Measure 4 (see Fig. 1).
However, the Retention projects of community groups, a component of Measure 2, were posted to
that measure in 2005-2006, but to the budget line for Measure 4 in 2006-2007.1
1. 2006-2007 Annual Report, August 29, 2007.
2
Figure 1. Percentage Breakdown of Regional
1
Spending, by Measure, 2006-07
1%
8%
25%
66%
Measure 1 Measure 2 Measure 3 Measure 4
1. Appendix D, Quarterly Cashflow and Expenditure Record, 2006-07, June 27, 2007.
This document was not final at this review.
According to the approved budget (Appendix B of the Contribution Agreement between Health
Canada and McGill), 34.5% of the budget was to be spent on Project management and operations
and 66.2% on the projects delivered through one of the four measures by partners of the health
and social services network, the community sector or the teaching sector. During the first three
Project years, 34.5% of the overall budget was indeed spent on operations and 66.2% on projects
outside McGill University.
As Table 2 indicates, the budget was underspent in the three years of the THRDP. This table gives
the unused dollar amounts and the corresponding percentages. Underspending was greater for
Measure 2 (14.4%) than for Measure 1 (9.0%).
3
Table 2. Budget Underspending
2004-05
Measure 1: Language Training
Measure 2: Retention and Distance
Professional and Community Support
Measure 3: Seminars and Conferences
Measure 4: Innovation Support Fund
Total
$33,079 (6.6%)2
2005-06
$413,818 1(3.8%)3
2006-2007
$156,626 (9.0%)1
$ 131,043 (14.4%)1
$33,000 (22.6%)
--1
$304,756 (7.6%)4
$323,699 (8.1%)
$390,774 (9.7%)
1. Different totals – $141,313 (8.1%) for Measure 1, $34,750 (5.3%) for Measure 2 and $7,139 (3.4%) for Measure 4 –
are provided by a more recent document than the Quarterly Cashflow and Expenditure Records, prepared for a July
2007 meeting with Health Canada: Distribution of Allocations and Actuals, 2005-06 and 2006-07, Language Training
Program, Measure 2; Measure 4: Innovation Fund. See also tables 3, 4 and 5 in the sections that follow.
2. Appendix D, Quarterly Cashflow and Expenditure Record, 2004-05, Final, June 13, 2005.
3. Appendix D, Quarterly Cashflow and Expenditure Record, 2005-2006, Final, June 30, 2006.
4. Three sources give different totals for 2006-2007. The total of $304,756 is from Appendix D, Quarterly Cashflow and
Expenditure Record, 2006-07, June 27, 2007 (not finalized at this review). The amounts per measure and the total of
$323,699 are from the documents prepared for a meeting with Health Canada held July 13, 2007, Démarches en fin
d’année financière (fiscal year-end procedures) 2006-2007. See the Appendix: Underspending in Fiscal Year 2006-07.
That particular document provides estimates. The total of $390,774 comes from the minutes of the Steering Committee
meeting held January 10, 2007. That was the basis for determining the allocations for special projects.
Underspending on projects delivered by partners of the Health and Social Services Network
resulted from spending below the allocated amounts for several projects in a number of regions.
The actual numbers are given in Table 3. More than half of the regions receiving funding through
Measure 1 spent less than their proposed budget in 2005-2006 and 2006-2007.
Table 3. Frequency of Underspending1
2005-2006
2006-2007
Measure 1: Language Training
9 of 16 regions
11 of 17 regions
Measure 2: Retention and Distance Professional and
3 of 16 projects
6 of 22 projects
Community Support
Measure 4: Innovation Support Fund
3 of 6 projects
1 of 6 projects
1. Distribution of Allocations and Actuals, 2005-2006 and 2006-07, Language Training Program, Measure 2, Measure
4: Innovation Fund, July 12, 2007.
Funding was provided for several initiatives not included in the original work plan or annual work
planning. Those initiatives, called special projects, are described more fully in the sections dealing
with the corresponding measures. Table 4 reports the allocations for those special projects.
4
Table 4. Funding of Special Projects in the Regions1
Region
2005-2006
2006-2007
Funded projects
(organizations)
Amounts
Funded projects
Amounts
allocated
(organizations)
allocated
($)
($)
01- Bas-Saint-Laurent
----02- Saguenay-Lac-Saint-Jean
----03- Capitale-Nationale
--3 (2)
67,200
04- Mauricie-et-Centre-du-Québec
1 (1)
21,500
--05- Estrie
----06- Montréal
--1 (1)
25,000
07- Outaouais
----08- Abitibi-Témiscamingue
--1 (1)
5,090
09- Côte-Nord
----10- Nord du Québec
----11- Gaspésie-Îles-de-la-Madeleine
--1 (1)
30,296
12- Chaudière-Appalaches
--1 (1)
46,960
13- Laval
----14- Lanaudière
----15- Laurentides
1 (1)
14,500
--16- Montérégie
1 (1)
12,760
17- Nunavik
----18- Terres Cries de la Baie James
--1 (1)
12,000
Total
3
46,760
8
186,546
1. Funding for special projects, 2005-06 and 2006-07, document prepared for the meeting with Health Canada held
June 28, 2007.
Another source of information about the special projects funded in 2006-2007 provided information
on the types of special projects that were supported (Table 5).
5
Table 5. Special Projects Delivered, 2006-20071
Amount allocated
($)
Measure 1
Measure 1: Needs/priorities assessment
04 – Mauricie-Centre du Québec
Measure 1: Learning retention activities and language training 2
08 - Abitibi-Témiscamingue
11- Gaspésie
12 - Chaudière Appalaches
Measure 1: Language training
18 –Terres-Cries-de-la-Baie-James
Measure 1: Instructional material for learning retention
Measure 1: Project Modélisation des approaches d’enseignement du
programme de formation linguistique des professionnels de la santé du
Québec (modelling of instructional approaches to the language training
program for Quebec’s healthcare professionals), Phase 1 (BEST)
Total for Measure 1
Measure 2
Measure 2: Retention
06 – French course, McGill students and professionals
Measure 2: Retention
03 – Community radio pilot project
03 – Evaluation of Telehealth program
31,000
10,910
30,296
46,960
12,000
69,000
4,360
204,526 (12.1% of measure)
11,000
22,500
28,000
Measure 2: Distance Professional Support
MUHC
20,105
03 – Québec – Hôpital Jeffrey Hale
16,700
Measure 2: Retention
06 – Montréal – Development of internship partnerships
25,000
Measure 2: Retention
Supervision course
11,000
Measure 2: Web site for partner mobilization
14,000
Measure 2: Project La formation et la promotion de la santé à distance :
20,000
une étude des pratiques, des conditions de succès et de l’impact auprès
des professionnels de la santé et des communautés (distance health
training and promotion: study of the practices, conditions for success
and impact on healthcare professionals and communities) (literature
review)
Analyses; database of healthcare professionals, by language
14,890
Total for Measure 2
168,305 (26.9% of measure)
Total
372,831
1. Projects approved by the Steering Committee on Jan. 17 or 29, 2007; taken from the minutes in the document
“Démarches en fin d’année financière [fiscal year-end procedures] 2006-2007.”
2. Projects submitted in response to a THRDP call for proposals in November 2006 and approved by the Steering
Committee on January 17, 2007. The allocation for the Gaspésie project is taken from the minutes dated January 31,
2007.
6
Human Resources
Table 6 gives changes in the number of human resources involved in the Training and Human
Resources Development Project. The THRDP staffed three full-time positions (coordinator,
executive assistant and administrative assistant) and several contractual or part-time positions:
liaison officer, liaison consultant, specialist in distance education and ESL, ESL specialist, research
assistants, Retention Program liaison officer, and evaluation consultant. The core team was
assisted by a professional support team of short-term contractual translators, revisers, designers,
writers, facilitators, FSL and ESL instructors, research assistants, nurses, actors, technicians and
advisers. McGill University received part-time salary replacement funding for three coordination
positions (senior investigator, Language Training Program coordinator and Retention Program
coordinator). Over and above those official funding resources through the Project budget, there
was the unpaid time contributed by McGill University management staff in managerial roles, e.g.
members of the committees described in Table 7.
Table 6. THRDP Human Resources
Measure
2004-2005
2005-2006
2006-2007
Personnel
$363,5561
$736,1332
$1,039,2963
Full-time positions
2
5
6
Part-time positions
1
1
2
1. Appendix D, Quarterly Cashflow and Expenditure Record, 2004-05, Final, June 13, 2005.
2. Appendix D, Quarterly Cashflow and Expenditure Record, 2005-06, Final, June 30, 2006
3. Appendix D, Quarterly Cashflow and Expenditure Record, 2006-07, June 27, 2007. This document was not final at
this review.
Management and Coordinating Structure
The management and coordinating structure of the Training and Human Resources Development
Project comprises THRDP personnel, as well as players from McGill University and associated
networks. Table 7 lists the mandates and activities (meetings) of the management and coordinating
bodies from inception of the Project to summer 2007.
7
Table 7. Meetings of Management and Coordinating Committees
Committee name, membership and mandate
External advisory committees
Project Advisory Committee
Composition: 15 members – representatives from health and social services
institutions, Quebec Department of Health (MSSS), McGill University, professional
corporations, English-speaking community sector and research sector
Mandate: To advise the Steering Committee; consulted on matters pertaining to
Project implementation.
External Evaluation Advisory Committee
Composition: 7 members (3 representatives from ASSS, 2 from educational
institutions, 2 from community groups)
Mandate: To support the evaluation process by providing outside perspectives.
Meeting dates
6 meetings to date
05-05-27
05-09-30
06-01-20
06-09-29
07-01-26
07-10-12
3 meetings to date
07-02-05
07-06-05
07-06-08
Internal committees
Steering Committee
Composition: 8 members from THRDP and McGill
Mandate: To manage the Project, including approvals, follow-up of individual
projects, and budgetary oversight.
39 meetings to date
04-03-22
04-04-14
04-05-18
04-06-08
04-06-29
(Agreement signed 04-07-24)
04-09-13
04-10-25
04-11-15
04-12-13
05-01-17
05-01-31
05-03-16
05-05-02
05-05-24
05-06-20
05-08-23
05-09-19
05-10-24
05-11-07
05-12-15
06-01-09
06-01-30
06-03-06
06-03-14
06-03-29
06-04-25
06-05-02
06-06-05
06-08-17
06-09-14
06-11-01
06-12-12
07-01-17
07-01-18
07-01-30
8
07-02-27
07-03-27
07-04-23
07-06-14
Management Committee
Composition: 5 THRDP people
Mandate: To manage routine operations.
Evaluation Follow-up Committee
Composition: 9 members (4 McGill, 3 ENAP, 1 outside)
Mandate: To support the Steering Committee.
15 meetings to date
05-02-14
05-02-28
05-03-29
05-04-04
05-04-19
05-05-13
05-06-07
05-06-28
05-08-23
05-09-14
05-10-07
05-11-08
06-09-12
06-11-03
06-12-08
2 meetings to date
06-06-12
06-11-07
Internal Evaluation Follow-up Committee
3 meetings to date
Composition: 5 members (4 McGill, 1 outside)
06-09-08
06-10-12
07-02-05
15 meetings to date
Retention Program Planning and Operations Committee
Composition: 5 THRDP people
Mandate: To coordinate the Retention Program.
internal ad hoc committees
Organizing committee for information sharing day of February 24, 2006
06-10-20
06-11-24
06-12-15
07-01-23
07-03-07
07-04-04
07-04-23
07-05-11
07-05-25
07-06-01
07-06-21
07-08-07
07-08-21
07-09-06
07-09-21
06-01-26
Composition: N/A
Mandate: To plan the activity (activity cancelled).
1. Information summarized from committee meeting minutes.
9
The Training and Human Resources Development Project set up bodies for communication and
discussion of THRDP activities and for communication and networking among funded
organizations. Table 8 describes those bodies and lists their meeting dates.
Table 8. Meetings of Outside Liaison Groups
Group name, membership and mandate
Lexicon Evaluation Committee
Composition: 3 experts and 2 McGill Project representatives
Mandate: to decide on a lexicon for recommending to professionals.
Committee for Regional Allocation of Financial Resources
Composition: 9 members (McGill Project, ASSS-Montréal and outside consultants)
Mandate: Ad hoc committee to devise a method for determining regional allocations.
Language Training Program – telephone conferences, videoconferences and
meetings with health and social services agencies
Composition: agency representatives from the 17 regions, accompanied by their
training organizations; 6 McGill Project representatives
Mandate: Communication and support network.
Retention Program – telephone conferences with funded health and social
services institutions
Composition: 10 representatives of funded organizations, 6 McGill Project
representatives
Mandate: Communication and support network.
Retention Program – meetings with internship coordinators
Meeting dates
06-07-18
06-08-17
2 meetings
06-01-12
06-02-01
10 meetings to date
06-04-20
06-05-29
06-06-19
06-08-21
06-09-18
06-11-13
07-01-29
07-03-26
07-05-28
07-09-24
2 meetings to date
06-11-24
07-06-01
3 meetings to date
Composition: 9 internship coordinators, 4 McGill Project representatives
Retention Program – telephone conferences with funded community
organizations
Composition: 10 representatives from 5 funded organizations, 5 McGill Project
representatives
Mandate: Communication and support network.
1. Information summarized from meeting minutes of the groups.
07-01-12
07-03-07
07-06-08
2 meetings to date
06-11-17
07-06-08
10
3.
PROJECT ACTIVITIES
3.1
Measure 1: Language Training Program
Table 9 summarizes amounts spent and workers trained through regional activities under the
Language Training Program. For reference purposes, it also gives percentages of English
speakers within the regional populations. A total of 1,427 workers were trained in 2005-2006 and
1,993 in 2006-2007. The total number of people trained through the Project cannot be given
because some of them took part in training during both years. Two regions, Mauricie-et-Centre-duQuébec and Terres-Cries, came on board in 2006-2007. To date, only the Nunavik administrative
region has not participated in the Language Training Program.
Table 9. Activities Delivered through Language Training Program
Region
Englishspeaking
pop.1
(%)
0.02
0.04
2.4
1.1
5.1
25.8
11.7
1.15
1.23
0.01
2.12
0.06
11.62
1.8
6.7
28.0
---
2005-2006
Spending2
($)
Workers
trained3
2006-2007
Participating
sites4
Spending5
($)
Workers
trained3
01- Bas-Saint-Laurent
22,669
30
1
25,000
02- Saguenay-Lac-Saint-Jean
23,970
13
5
29,305
03- Capitale-Nationale
50,000
255
6
77,009
04- Mauricie-et-Centre-du-Québec
-1
31,000
05- Estrie
86,921
309
10
135,000
06- Montréal (partie est)
200,000
97
4
300,000
07- Outaouais
93,943
111
10
140,998
08- Abitibi-Témiscamingue
28,508
18
10
55,047
09- Côte-Nord
33,853
8
3
16,344
10- Nord du Québec
10,000
4
1
15,000
11- Gaspésie-Îles-de-la-Madeleine
74,925
88
5
89,996
12- Chaudière-Appalaches
25,000
59
3
30,000
13- Laval
49,860
32
9
170,683
14- Lanaudière
47,240
35
3
50,424
15- Laurentides
98,017
100
8
133,060
16- Montérégie
189,296
268
16
294,840
17- Nunavik
----18- Terres Cries de la Baie James
--1
11,200
Total
1,034,202
1,427
1,604,936
1. Measure 1, Appendix: Interregional Distribution of Language Training Program Budget for Fiscal 2006-2007 and
2007-20008, May 2006, p. 4.
2. Distribution of Allocations and Actuals, Language Training Program, 2005-06 and 2006-07, June 28, 2007.
3. 2006-07 Annual Report, August 29, 2007.
4. Dialogue, spring/summer 2007 edition, centre page; M. Marcil’s presentation at FDRH seminar: Les défis et les
opportunités dans la prestation des services de santé aux minorités linguistiques au Québec et au Canada (challenges
and opportunities in the delivery of healthcare services to linguistic minorities in Quebec and Canada).
5. Distribution of Allocations and Actuals, Language Training Program, 2005-06 and 2006-07, June 28, 2007.
Comparison of the total number of workers who were supposed to be trained (2,138), based on
project proposals in April 2006, and the number of workers actually trained in 2006-2007 (1,993)
shows that 93% of the target was achieved.
11
23
36
223
297
124
141
121
15
6
99
132
140
43
156
419
-18
1,993
Table 10 summarizes the types of language training projects involved. Most regional projects
delivered training through face-to-face group courses for workers designated by their institutions.
Activities supporting learning outside of course times may include internships at English-speaking
sites, extramural activities (e.g. dinners) and the use of such tools as audiocassettes, DVDs and
the Internet.2
Table 10. Types of Language Training Projects1
Project type
Numbers in 2005-2006
(out of 15)1
7
Numbers in 2006-2007
(out of 15)2
15
Placement test
Method of course delivery
Telephone
1
5
Immersion
2
4
Distance
1
2
Face-to-face group course
14
14
Training evaluation
15
15
Training certification
5
15
Learning support outside course times
(not compiled)
11
Learning retention activities3
(not compiled)
13
1. The methods may vary from one site to another within the same region.
THRDP Summary Tables, Language Training Program, health and social services agency projects funded by McGill
University, 2005-06, Table 2.10.
2. 2006-2007 Language Training Program, project fact sheets provided by the agency.
3. Includes special projects funded in 2006-2007.
As seen from Table 11, most workers trained in 2005-2006 hold intake positions in their institution,
although a sizeable number of them are employed in health care and social services.
Table 11. ESL: Percentage of Workers Trained, by Sector
Sector
Intake
Health
Social Services
1. 2005-06 Annual Report, p. 3.
2005-20061
56%
20%
24%
Table 12 provides an overview of language training efficiency by dividing amounts spent by
number of workers trained for each region. There are substantial differences in average spending
per participant, varying from $345/person in the Quebec City region to $2,420/person in the
Montreal region.
In 2005-2006, 5,887 training hours were delivered,3 for an average 4.1 hours/participant at an
average hourly cost of $273.
2. THRDP Summary Tables, Language Training Program, health and social services agency projects funded by McGill
University, 2005-006, Table 2.10.2; 2006-2007 Language Training Program, project fact sheets provided by the
agency.
3. 2005-2006 Annual Report, p. 9.
12
Table 12. Average Spending on Language Training per Worker Trained1
01- Bas-Saint-Laurent
02- Saguenay-Lac-Saint-Jean
03- Capitale-Nationale
04- Mauricie-et-Centre-du-Québec
05- Estrie
06- Montréal
07- Outaouais
08- Abitibi-Témiscamingue
09- Côte-Nord
10- Nord du Québec
11- Gaspésie-Îles-de-la-Madeleine
12- Chaudière-Appalaches
13- Laval
14- Lanaudière
15- Laurentides
16- Montérégie
17- Nunavik
18- Terres Cries de la Baie James
Average
2005-2006
($)
756
1,844
196
-281
2,061
846
1,585
4,232
2,500
851
423
1,558
1,349
980
706
--1,120
2006-2007
($)
862
814
345
-455
2,420
1,516
822
1,090
2,500
909
188
1,219
1,172
853
704
-622
897
1. Data calculated from Table 9 data.
Table 13 summarizes the types of organizations involved in the ESL training program. A total of
81 organizations were involved in 2005-2006 and 96 organizations in 2006-2007, with some
concentration in Health and Social Services Centres (CSSS) and various types of rehabilitation
centres.
Table 13. Types of Organizations Involved, Language Training Program
CSSS
Rehabilitation centres, DI, DP
Hospitals, health centres
Youth protection centres
Nursing homes
Other types of centres
Total
2005-20061
2006-20072
39
14
8
6
6
-81
55
17
10
6
4
4
96
1. 2005-2006 Annual Report, page 9.
2. Dialogue, spring 2007 edition, centre page.
Table 13 gives the types of organizations that have provided training through Measure 1. Three
types of organizations are usually involved: private training organizations, CEGEPs and school
boards. The rehabilitation centre that provided training specializes in American Sign Language
(ASL).
13
Table 14. Types of Organizations Providing Training
Type
2005-20061
2006-20072
Private organizations
CEGEPs
Universities
School boards
Rehabilitation centres
8
10
7
13
-2
5
6
1
1
Total
21
32
1. Table 3: Project Proposal by Region and Training Organization, 2006-2007, Language Training
Program, April 18, 2007.
The Training and Human Resources Development Project inventoried and created a number of
resources to support language training. Table 15 summarizes those projects and their current
status. To date, there is no information on their use.
Table 15. Language Training Support Projects
Project
Annotated bibliography and literature
review: evaluation of language skills in the
health and social services sector
Language training models: literature
review
Identification, analyses and
recommendations regarding EnglishFrench lexicons in the health fields
Year
2005-2006
Status
Completed. The report is available at:
http://francais.mcgill.ca/files/hssaccess/BertrandPowerPointFr.pdf
2005-2006
Completed
2006-2007
Inventory of instructional resources
2005-2006,
2006-2007
Completed. The recommended lexicon was sent to all training
suppliers in September 2006 and is available on the Project Web
site at:
http://www.mcgill.ca/files/hssaccess/Lexicon_Evaluation.doc
Completed. The resources are presented at:
http://www.mcgill.ca/hssaccess/trainers/
Development of instructional material
Dialogue: a self-study workbook for health
and social services professionals
Module 1: Receptionists
2006-2007
Support tools including DVD, for personnel having received
language training.
Module 1 will be sent to the 600 trained receptionists and the
network organizations in September 2007. It can be accessed at:
http://www.mcgill.ca/hssaccess/trainers/resources/receptionists/
Module 2: to be released in fall 2007
Module 3: to be released in winter 2008
Module 2: Triage Nurses
Module 3: Social Work
The project coordinators produced and implemented tools for soliciting, evaluating and selecting
regional projects and following up their management. Additionally, the committee handling regional
funding allocations (see Table 8) produced an algorithm for that task based on Anglophone
population size.4
4.THRDP, Measure 1, Appendix 3, Regional breakdown of the Language Training Program budget for fiscal 2006-07
and 2007-08.
14
3.2
Measure 2: Retention and Distance Professional and Community Support Program
3.2.1
Component 1: Retention
Table 16 summarizes the Retention projects delivered in 2005-2006 and 2006-2007. The partners
delivered 44 projects in the regions in 2005-2006 and 2006-2007, respectively. In general, the
projects approved in 2006-2007 have been carried over to 2007-2008. Table 16 also gives the
amount allocated for the current year.
Table 16. Projects Delivered through the Retention Program
Region / Organization
01- Bas-Saint-Laurent
02- Saguenay-Lac-Saint-Jean
03- Capitale-Nationale
Champlain College St Lawrence
Hôpital Jeffery Hale – St Brigid’s3
04- Mauricie-et-Centre-du-Québec
05- Estrie
CHUS
06- Montréal
CSSS Point de l’Île
West Montreal Readaptation Centre
Grace Dart Extended Care Centre
McGill School of Social Work
McGill School of Nursing
English and French Language Centre
Vanier College
07- Outaouais
Regional Association of West
Quebecers
08- Abitibi-Témiscamingue
UQAT (Social Work and Nursing)
09- Côte-Nord
Coasters Association
Centre de protection et de
Réadaptation de la Côte Nord
10- Nord du Québec
11- Gaspésie-Îles-de-la-Madeleine
Committee for Anglophone Social
Action
CSSS de la Côte de Gaspé
Council for Anglophone Magdalen
Islanders
12- Chaudière-Appalaches
Mégantic Community Development
Corporation
13- Laval
CSSS Laval
14- Lanaudière
15- Laurentides
2005-2006
Projects
Amount spent1
($)
0
0
---
1
25,000
0
2006-2007
Projects
Amount
spent1
($)
0
-0
--
2007-2008
Amount
allocated2
($)
---
--
1
1
0
40,000
16,700
--
40,000
---
1
8,505
1
38,282
40,000
1
1
1
2
-1
2
25,000
25,000
15,000
50,000
-25,000
--
1
1
1
2
-1
2
39,668
39,568
40,000
38,172
-20,000
45,000
40,000
40,000
40,000
40,000
20,000
20,000
20,000
1
23,122
1
24,000
40,000
1
25,000
2
37,000
40,000
1
1
23,585
13,954
1
1
32,861
15,560
40,000
40,000
0
--
0
--
--
1
15,600
1
40,000
40,000
1
1
22,000
9,051
39,975
40,000
39,750
37,678
1
8,000
1
25,970
33,400
1
0
10,186
--
1
0
12,410
--
15,382
--
15
CSSS Argenteuil
1
19,500
2
16,600
33,900
CSSS des Sommets
1
25,000
40,000
40,000
16- Montérégie
Townshippers
1
15,000
1
39,900
39,900
17- Nunavik
0
-0
--18 – Terres Cries
0
-0
--Total
22
383,503
22
681,666
740,010
1. Measure 2: Retention and Distance Support Program – Contract Follow-up 2005-06, 13.03.07; Distribution of
Allocations and Actuals, Measure 2 , 2005-06 and 2006-07, July 12, 2007.
2. Measure 2: Retention and Distance Support Program – Contract Follow-up 2006-07 – 2007-08, 4th quarter 2006-07.
3. Special Project 2006-2007. See Table 5.
4. The Retention projects managed by community organizations (6 projects, $202,731) were posted to Measure 4 in
Table 1.
As is seen from Table 17, the Retention projects delivered through Measure 2 pursued a variety of
objectives based on needs identified regionally or locally. Still, there was strong emphasis on
developing and setting up supervised clinical placements for students in a variety of disciplines.
Table 17. Retention Project Objectives1
Type of objective
Number of projects
2006-2007
(out of 21)
13
4
4
Supervised clinical placements
Summer placements and jobs
Tools for recruiting and integrating English-speaking professionals (community guide,
transportation, lodging)
Recruiting and networking internship sites and/or supervisors
3
Developing bilingual training programs
2
Developing the French-language skills of Anglophone workers and the English2
language skills of Francophone workers
Grants for study outside the region
2
Developing high school students’ interest in healthcare careers
1
Developing supervisory mechanisms
1
Student financial support
1
Recruiting Aboriginal students
1
Bilingual intercultural training
1
Designing distance professional development materials
1
1. Retention Program 2006-2007 and 2007-2008: project fact sheets, undated. The projects may pursue several
objectives.
Table 18 summarizes the types of organizational promoters and partners for Retention projects
(see Table 15 for detailed list of promoters). The delivery of nine projects out of 21 was coordinated
by a health or social services institution, and 15 projects out of 21 included at least one network
partner. Projects were also coordinated by six English-speaking community organizations, all
located in remote regions, and six educational institutions. Sixteen projects had at least one
educational institution among their partners, whereas 10 of them included partnership with at least
one community organization. Four projects had other types of partners from other sectors, i.e.
municipal government or organizations in the job or economic development sector.
16
Table 18. Types of Organizational Promoters and Partners for Retention Projects,
2006-20071
Type of organization
Health and social services institution
English-language community organization
Educational institution
Organization from another sector (municipal,
economic)
Numbers
Promoters
9
6
6
--
Partners
15
10
16
4
Total
21
1. Retention Program 2006-2007 and 2007-2008, project fact sheets, undated. The projects may pursue several
objectives.
In 2007-2008, the Training and Human Resources Development Program is spending on financial
support for students interning within a few organizations (three in the Estrie region, one in Côte
Nord and one in Chaudière-Appalaches). Thus far, $9,730.01 has been allocated to those
projects.5
Table 19 breaks down 2007-2008 internships by region. Of the total number, 42% (177 out of 419)
were held in fields prioritized by the program. In 2006-2007, 5.6% of internships in prioritized fields
and 2.4% of all proposed internships were filled. Data validating the internships proposed and held
to date in 2007-2008 are not yet available.
Table 19. Number of Internships Proposed and Held, Retention Program
Region
2006-20071
Internships
Internships held1
1
proposed
01- Bas-Saint-Laurent
02- Saguenay-Lac-Saint-Jean
03- Capitale-Nationale
04- Mauricie-et-Centre-du-Québec
05- Estrie
45
2
06- Montréal
249
5
07- Outaouais
08- Abitibi-Témiscamingue
09- Côte-Nord
3
10- Nord du Québec
11- Gaspésie-Îles-de-la-Madeleine
31
12- Chaudière-Appalaches
70
13- Laval
14- Lanaudière
15- Laurentides
21
16- Montérégie
2
17- Nunavik
1
18- Terres Cries de la Baie James
Total, prioritized fields
177
10
Total
419
10
12. THRDP, Retention Program, proposed internship sites, working document, 07-03-01.
2. 2006-2007 Annual Report.
5. Measure 2, Internship Program, Contract Follow-up 2007-08, Aug. 9, 2007.
17
Six of the ten 2006-2007 internships were in the social services, one was in nursing and three were
in speech therapy.6
Besides those mentioned in Table 19, 13 internships were proposed in 2006-2007 in five regions,
i.e. Estrie (7), Montreal (2, with other opportunities),Gaspé (1) and Laurentides (3).7
Table 20 gives the disciplines for which internships were proposed in 2006-2007. Those disciplines
include audiology, radio-oncology, psychiatry, diagnostic imaging, administration and several
others.
Table 20. Internship Proposals Received, December 20061
Discipline
Nursing
Social work
Occupational therapy
Dietetics
Speech therapy
Physical therapy
Subtotal
Internship
proposed
51
51
18
26
14
18
177
Other, not prioritized2
241
Total
419
1. THRDP, Retention Program, proposed internship sites, working document, 07-03-01.
2. The “Other” category includes nursing assistants and client care attendants, recreation technicians, psychologists,
lab technicians, respiratory therapists, specialized educators, pharmacists, etc.
According to available documents, a number of internship programs were presented in winter 2006
to prospective client departments of McGill University and Vanier College under the heading of
funded projects.8
The first two modules of a distance introductory course on supervision were also offered through
this component. Those courses followed upon the creation of a partnership with the Consortium
national de formation en santé, a component of the University of Ottawa. That partnership also
involved the translation of five course modules from French to English. McGill students, enrolled in
social work for the most part, also took courses in oral and written French in preparation for
interning at French-language sites. Participation in those activities is described in Table 21.
6. 2006-2007 Annual Report.
7.THRDP, Retention Program, proposed internship sites, working document, 01.03.07.
8. Measure 2, Retention Program, Summary, Quarterly Narrative Progress Reports, first, second, third and fourth
quarters 2006-07, July 16, 2007.
18
Table 21. Training Activities Supporting the Retention Program, 2006-20071
Activity
Distance introductory course in supervision, adapted from a course
developed by the University of Ottawa (2 modules out of 5)2
Enrolment
32 professionals within the McGill
network
(24 for Module 1, 8 for Module 2)
28 McGill students
20 McGill students
Course in written French 2
Non-credit course in spoken French2
1. 2006-2007 Annual Report.
2. The first module was delivered as a pilot course. (On-Line Supervision Course – Pilot of Module 1 – The Art of
Supervision - Evaluation Report). The module was evaluated, then taught a second time.
3. 2006-2007 Special Projects. See Table 5. Total spending: $32,000.
3.2.2. Component 2: Distance Professional Support
This component of Measure 2 was carried out in partnership with the McGill University Health
Centre (MUHC),9 which was paid a total of $20,651.43 to deliver it in 2006-2007.10 A work plan was
submitted in February 2007. Table 22 gives the number of activities carried out. It bears mentioning
that two planned conferences were cancelled owing to insufficient registration.
Table 22. Activities Supporting Professionals Serving English-speaking Users1
Type of activity
Number of
participating sites
Number of
regions involved
Inter-RUIS Telehealth sessions –videoconferences
Child/adolescent psychiatry (2 workshops)
44
Diabetes 101
3
1. MUHC Quarterly Narrative Progress Report, Feb. 13 to April 30 2007; 2006-2007 Annual Report.
6
The activities through this component included awareness seminars with various MUHC resource
centres, as well as early analyses of professional development needs of the Health and Social
Services Agencies (ASSS), the Health and Social Services Centres (CSSS) and youth centres.11
3.2.3
Component 3: Distance Community Support
Delivery of part of this component was entrusted to the Community Health and Social Services
Network (CHSSN). Indeed, the Telehealth Program was designed to provide distance health
prevention and promotion sessions (interactive video) to English-speaking populations in remote
communities. The sessions are organized in conjunction with eight English-speaking community
organizations, some of which offer sessions at multiple sites in their region. Table 23 outlines
Telehealth activities delivered through this component.
9. Letter from THRDP coordinator to MUHC assistant director confirming the terms of agreement, Feb. 20, 2007.
10. Projects and Expenses – Recently Approved or Pending 2006-07, Allocation vs. Spending to Date (Final), July 12,
2007. The amounts paid through this partnership are not indicated on the contract follow-up sheets.
11. MUHC Quarterly Narrative Progress Report, Feb. 13 to April 30 2007; Measure 2, Retention Program, Summary,
Quarterly Narrative Progress Reports, first, second, third and fourth quarters 2006-07, July 16, 2007.
19
Table 23. Telehealth Activities, Distance Community Support Component1
Dates and topics
Winter 2005 – 4 sessions
Effects of Drugs and Alcohol on Youth
Healthy Aging
Nutrition and Active Living
Support to Parents with Autistic Children
January to March 2006 – 5 sessions
Cancer 101
Adolescence
Palliative Care 1010
Drugs and Alcohol
Grieving
April to December 2006 – 7 sessions
Learning Disabilities Part 1
Bullying
Mental Health
Alzheimer’s Disease
Learning Disabilities Part 2
Drug Awareness
Winter 2007- 8 planned sessions
Cancer Part 2
Dyslexia
Diabetes Type 1
Diabetes Type 2
Bone Health
Mental Health Part 2
Heart Health
Special Request
Number of sites
2 to 5 per session
Number of participants
94
4 to 7 per session,
7 communities, 28 sites in all
9 to 15 per session,
8 communities
unknown
85
90
72
78
40
60
91
63
71
51
87
statistics unavailable
Total number of participants
882
1. Telehealth Program, Summary Evaluation Report, Jan. to March 2006; Report on Telehealth Programming, April to
November 2006; Evaluation Report: Building Community Capacity to Participate in Telehealth Programs, May 2005;
CHSSN website download, March 9, 2007.
Besides Telehealth sessions, this component included the preparation of a toolkit12 for regional
Telehealth coordinators and support for Telehealth session follow-up activities. These activities
were in response to the recommendations of a pilot-phase evaluation report.13
According to the budget data, the Distance Community Support component includes two other
projects: a McGill School of Nursing project concerned with the use of Telehealth in palliative care
and a CHSSN project on the use of radio to improve the accessibility of information about the
English-speaking population. Table 24 gives spending for this entire component.
12. http://www.chssn.org/Document/Download/Telehealth_Toolkit.pdf
13. Evaluation report: Building Community Capacity to Participate in Telehealth Programs, May 2005.
20
Table 24. Distance Community Support: Allocations and Actual Spending,
2005-2006 to 2007-2008
Project
2006-20071
2007-2008
($)
(budget) ($)
CHSSN: 1-year project
28,000
CHSSN: 3-year project
58,000
76,000
76,0003
2
CHSSN: radio pilot project
22,500
McGill: School of Nursing
24,440
20,000
20,000
1. Distribution of Allocations and Actuals, Measure 2, 2005-06 and 2006-07; July 12, 2007.
2. Special project 2006-2007. See Table 5.
3. McGill - CHSSN Contract, Nov. 25, 2005. Appendix B.
3.3
2005-20061
($)
Measure 3. Seminars and Conferences
The activities delivered through Measure 3 are given in Table 25. Each activity included several
presentations and drew representatives from the funded projects and the Project Coordinating
Team.
Table 25. Seminars and Conferences Held
Activity
Date
Information sharing day about implementing the
Language Training Program1
THRDP Seminar – Les defies et les opportunités dans
la prestation des service de santé aux minorités
linguistiques au Québec et au Canada (challenges
and opportunities in the delivery of healthcare services
to linguistic minorities in Quebec and Canada,
presented at Acfas Conference.
Information sharing day about Retention Program3
Information sharing day about Retention Program
05-11-24
07-05-06
07-06-07
07-09-28
Place
Quebec
City
TroisRivières
Montreal
Montreal
Number of
presentations
7
Participation
34 participants
17
45 participants
4 + workshop
7
36 participants
40 participants
expected
1. Report (package): information sharing day about implementing the Language Training Program. According to data
from an evaluation questionnaire completed by 19 participants, achievement of the day’s objectives was rated 3.5 on
average on a scale of 1 (not at all) to 5 (completely).
2. Report (package): THRDP seminar – Les defies et les opportunités dans la prestation des service de santé aux
minorités linguistiques au Québec et au Canada, delivered at Acfas conference.
3. Report (package): information sharing day about the Retention Program.
An information sharing day about the Training and Human Resources Development Program,
scheduled for February 2006, was cancelled owing to insufficient registration. A seminar for
Language Training Program researchers and partners was scheduled for February 2007, but did
not materialize.
3.4
Measure 4: Innovation Fund
As was mentioned earlier, starting in 2006-2007 the six projects of the Retention component of
Measure 2 delivered by English-language community organizations were posted to Measure 4.
Information about those projects has therefore been included in the information for Measure 2.
Table 26 gives the types of projects involved.
21
Table 26. Projects through Measure 4 (Community Component of Measure 2, Retention Subcomponent)
Region / Organization
2006-2007
Spent1
($)
2007-2008
Allocated2
($)
07- Outaouais
Regional Association of West Quebecers
24,000
40,000
09- Côte-Nord
Coasters Association
32,861
40,000
11- Gaspésie-Îles-de-la-Madeleine
Committee for Anglophone Social Action
40,000
40,000
Council for Anglophone Magdalen Islanders
40,000
37,678
12- Chaudière-Appalaches
Mégantic Community Development Corporation
25,970
33,400
16- Montérégie
Townshippers
39,900
39,900
Total
202,731
230,978
1. Measure 2 – Retention and Distance Support Program – Contract Follow-up 2005-06, 13.03.07; Distribution of
Allocations and Actuals, Measure 2, 2005-06 and 2006-2007, July 12, 2007.
2. Measure 2 – Retention and Distance Support Program – Contract Follow-up 2006-07 – 2007-08, 4th quarter
2006-07.
3.5
Communication and General Promotion Activities
Web Site
The Project Web site went on line in June 2007 at the following address:
http://www.mcgill.ca/hssaccess/. Currently, it includes resources for instructors and learners, in
addition to links to general resources. Table 27 quantifies the types of resources available on the
site.
Table 27. Types of Resources Available on Web Site1
Type de resource
Instructor resources
Instructional materials, including healthcare forms
ESL methodologies
Project-related presentations
Learner resources
Grammar
Listening
Oral expression and pronunciation
Writing
General links
Number
48
52
3
Total
23
13
19
25
55
238
1. 2006-2007 Annual Report.
The site includes a mini-site for enrolling students, professionals and institutions in internship
activities (Measure 2): http://www.mcgill.ca/hssaccess/two/get_involved/.
22
Figure 2 charts the number of hits on the site. The numbers must be interpreted with
circumspection since they refer to the summer season and activity by the site developers in May
and June.
Figure 2. Number of Hits for Web Home Page
1
May to August 2007
900
800
792
700
680
600
500
400
391
387
300
276
200
189
254
180
100
0
May
June
July
August
Number of hits
French
English
1. Information from McGill Web Services, September 2007.
The Web pages consulted most often in August 2007 were: in French, instructor resources (125
hits) and in English, resources for the research team (164 hits) and the instructors (146).
Table 28 summarizes other communication and promotional activities, including production and
distribution of two issues of Dialogue, a newsletter sent to all project partners in June 2006 and
May 2007. This publication now incorporates news intended for educational institutions and
professional corporations.14
14 .Training and Human Resources Development Project, Quarterly Narrative Progress Report, Fourth Quarter,
May 28, 2007.
23
Table 28. Communication and Promotional Products
Activity
Dialogue newsletter
(2nd issue with insert on internships)
Brochure: Language Training Program
Portable Telehealth poster, developed together with
the Montreal Children’s Hospital
Promotional card for French course
Dates
07-06
06-05
07-06
07-06
Circulation/print run
3,336 / 5,000
3,336 / 4,000
N/A / 600
N/A./ 2
07-06
N/A / 150
Promotional activities in 2006-2007 included meetings and liaison with the Provincial Committee on
the dispensing of health and social services in the English language, and the Ordre professionnel
des infirmières et infirmiers du Québec.15
3.6
Research Activities
In January 2006, the Training and Human Resources Development Project asked Health Canada
for authorization to make a budget for research activities in support of Measure 1.16 That request
was approved through an amendment to the Contribution Agreement17 and led to creation of the
Health-Care Access for Linguistic Minorities (H-CALM) research team. Funds for 2005-2006 were
transferred to the research program from a budget item under Measure 1. Funds for 2006-2007
and 2007-2008 were taken from the personnel expenditure category, where needs were
overestimated in calculations for the Contribution Agreement. Table 29 gives the amounts
allocated.
Table 29. Research Team Budget Allocation1
2005-2006
2006-2007
2207-2008
Total
($)
($)
($)
($)
Amount
50,682
123, 060
123,939
297,681
1. Training and Human Resources Development Project, Language Training Program, Proposed budget for research
team, Revised Jan. 18, 2006.
The research team consists of ten researchers from four Montreal universities (McGill, Concordia,
UQAM and Montréal), supported by a coordinator. The projects have taken on six students and two
collaborators on a contract basis. Table 30 gives the four current projects of the research
program.18 A literature review has been produced for each project, and four funding applications
have been submitted.
15. Training and Human Resources Development Project, Quarterly Narrative Progress Report, Fourth Quarter,
May 28, 2007.
16. THRDP letter to Angela Christopher of Health Canada, Jan. 29, 2006.
17. Amending Agreement #1, Jan. 31, 2006.
18. Two of the original five projects were combined.
24
Table 30. Research Program Projects
Project name
Amount
allocated,
2006-2007
($)
23,300
Dates
Identification and Verification of Language Requirements for Health Services
06-03 – 06-08
to Quebec English-speaking Communities
Studies of Pain-related Communication in English and French
24,450
06-03 – 06-08
Discourse Analysis of the Communication between the Nurse, Palliative Care
22,650
06-03 – 06-08
Patient and their Family in a Second Language Context
The development of a speech recognition-based English-as-a-second18,200
06-03 – 06-08
language training tool for health care givers to Quebec English-speaking
communities
1. H-CALM projects: document provided by H-CALM; H-CALM Mid-term Report (internal document), up to Oct. 15,
2006.
Table 31 gives the scientific output of the research team thus far.
Table 31. Scientific Output by H-CALM Research Team
Output
Research grants
Development and evaluation of a rural palliative
tele-homecare model using high-resolution
video images.
Understanding patient-family-nurse interactions
in rural palliative homecare.
Communicative barriers in access to healthcare
services: identifying language-based sources
relevant to Canada's official linguistic minority
communities.
Talking about pain: Healthcare communication in
a second language.
Science communications
Health Care Access for Linguistic Minorities:
Identifying Nurse Speech Acts for Assessment.
Investigating the discourses of linguistic
difference and health care access for linguistic
minorities.
Introductory course on supervision.
Seminar participation
Serving Language Minorities Better: for a
systematic multidisciplinary research program for
second-language training among health
professionals.
Seminar organization
Les défis et les opportunités dans la prestation
des services de santé aux minorités linguistiques
au Québec et au Canada (challenges and
opportunities in the delivery of healthcare services
to linguistic minorities in Quebec and Canada).
Organization
Status
CIHR
Refused
SSHRC
Refused
CIHR
Refused
SSHRC
Approved
$250,000,
2007-2010
Language Testing Research
Colloquium, Barcelona
Approved (poster)
Approved
International Conference on Language
and Health Care, Spain
Conference of the Canadian
Association of Schools of Social Work
Submitted
Approved
Seminar during Conférence du Forum
national de recherche sur la santé,
November 2007
Seminars during Acfas Conference,
May 2007: 20 presenters
Accepted/Completed
25
APPENDIX: Documentation Reviewed
Administrative Documents
- Package – Minutes: Steering Committee, Advisory Committee, Health Canada, Management Committee, from 2004
on.
- Steering Committee minutes, February to June 2007
- Package – Minutes: Videoconferences (M1), Planning and Operations Committee (M2), Evaluation Follow-up
Committee
- Minutes: Videoconferences, Planning and Operations Committee – March to July 2007
- Interim Report to Health Canada – July-September 2004
- Interim Report to Health Canada – October-December 2004
- Interim Report to Health Canada – January-March 2005
- Interim Report to Health Canada – April-June 2005
- Interim Report to Health Canada – July-September 2005
- Interim Report to Health Canada at March 31, 2006 – 3rd and 4th quarters 2005-2006
- Interim Report to Health Canada at December 31, 2006 – 1st, 2nd and 3rd quarters 2006-2007
- Interim Report to Health Canada – 4th quarter 2006-2007
- Progress Report: phase 1, July 2004 to March 2006, submitted to Health Canada
- 2004-2005 Annual Report to Health Canada
- 2005-2006 Annual Report to Health Canada
- Documents forwarded to Health Canada on June 28, 2007:
Letter to Mme Hélène Houle
Response to Questions by Health Canada
Proposal of seminar topics - Colloque Recherche-action sur le programme de
formation linguistique
BEST Project
Language Training Program – Number of Interveners Trained by Region 05-06 and 06-07
Funding for Special Projects 2005-2006 and 2006-2007
Distribution of Allocations and Actuals, Language Training Program 2005-06 and 2006-07
Cover letter to agencies re evaluation of lexicons
Retention Program, application for student funding – criteria, policies and procedures, English and French
Table – Retention Program – Number of projects and contracts signed 2006-2007
Management Framework for Internal Allocations – Revised May 2007
MUHC – Quarterly Narrative Progress Report – 4th Quarter 2006-2007
C.V. of Roselyne V. Ferguson
- Meeting with health Canada, July 13, 2007 – List of documents
Meeting agenda
Summary of steps taken by Steering Committee since November 1, 2006, in application of section 11.2 of the
Contribution Agreement between Health Canada and McGill University
Démarches de fin d’année financière 2006-2007
Underspending – Fiscal Year 2006-2007
Quarterly Cash Flow Forecast – Budget 2006-2007
Contract between McGill University and health and social services agencies
Projects and Expenses – Recently Approved or Pending 2006-2007 Allocation vs. Spending to date (final)
Distribution of Allocations and Actuals, Language Training Program 05-06 and 06-07
Regional Allocations 2007-2008 – by quarter
- Annual Statistical Report 2006-2007 – Retention Program (project)
- Annual Statistical Report 2006-2007 – Language Training Program (project)
- Information to complete Annual Statistical Report 2006-2007 – Language Training Program (project)
Financial Documents
- Project Document Schedule – Appendix C – 2004-2005
- Budget Detail Form – Appendix B
- Budget Detail Form – Appendix B revised
- QCFF – Appendix D 2004-2005, 3rd and 4th Quarters Final
- QCFF – Appendix D 2005-2006 – 1st, 2nd, 3rd and 4th Quarters
26
- QCFF – Appendix D 2006-2007 – 1st, 2nd and 3rd Quarters
- QCFF – Appendix D, 2006-2007 – 4th Quarter
- Budget 2004-2005 - monthly
- Budget 2005-2006 – monthly (3 versions)
- Budget 2007-2008 – 6 versions
- Budget 2006-2007 – 6 versions
- Budget 2005-2006 – 5 versions
Information and Advertising Material
- Dialogue – spring/summer 2006
- Dialogue – spring/summer 2007: Better Communication for Better Care
- Project Web Site – in English: http://www.mcgill.ca/hssaccess/
- Project Web Site – en français: http://francais.mcgill.ca/hssaccess/
- Newspaper article from Le Devoir of May 6, 2007, La langue de la douleur
- Mini Web Site
Measure 1 – Language Training Program
- Packages – Project Presentation Grid 2005-2006 – 15 regions
- Special Projects 2005-2006:
Region 04 – Mauricie et Centre-du-Québec – grant application and report
Region 15 – Laurentides – grant application and DVD (2)
Region 16 – Montérégie – grant application
Special Projects Summary 2005-2006
- Packages – Project Presentation Grid 2006-2007, 2007-2008 – 16 regions
- Package – Presentation Grid 2006-2007, region 18, Terres-Cries-de-la-Baie-James
- Package – Special Project Presentation Grid 2006-2007 – 3 regions
- Project evaluation summary grid 2005-2006 – 15 regions
- Project evaluation summary grid 2006-2007 – 16 regions
- Standard Contract 2005-2006
- Standard Contract 2006-2007 and 2007-2008
- Minutes of Regional Distribution Committee – January 12, 2006
- Prospectus Addendum 2006-2007 and 2007-2008
- Project Summary 2005-2006
- Project Summary 2006-2007
- Délais pour traiter les contrats et les paiements 2005-2006 – statistiques
- Statistical Summary of Projects 2005-2006
- Statistical Summary of Projects 2006-2007
- Contract Follow-up 2005-2006 (Tracking Tool)
- Contract Follow-up 2006-2007 (Tracking Tool)
- List for Contract Follow-up 2006-2007 – Grants to agencies
- Regional allocations 2006-2007 and 2007-2008
- Summary of Agency Progress Reports 2006-2007
- Summary of Agency Progress Reports 2006-2007 Revised August 8, 2007
- Agency Poll – Language Training Program Results
- Lexicon Evaluation – Summary Report and Detailed Report
- Progress Report at March 31, 2006 (Also Narrative Annual Report) – Estrie
- Progress Report at December 31, 2006 – Laval
- Progress Report at December 31, 2006 – Montréal
- Narrative Annual Report at March 31, 2006 – Montréal
- Summary of visits to regions 3, 7 and 8 (2006) – Sky McLaughlin and Jim Rogers
- Visit to region 14, August 2006 – Sky McLaughlin and Jim Rogers
- Visit to region 15, September 2006 – Sky McLaughlin and Jim Rogers
- Centre hospitalier universitaire de Sherbrooke:
Letter of agreement dated February 3, 2005
Application Form 2004-2005
Gary Caldwell report: L’accessibilité du CHUS à la clientèle de langue anglaise – Rapport final – August 1, 2005
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- Dialogue – A Self Study Workbook – Module 1: Receptionists (summary)
- Dialogue – A Self Study Workbook – Module 1: Receptionists
- Dialogue – A Self Study Workbook – Module 2: Triage Nurses
- Learning Retention Project in Montérégie region – PowerPoint presentation
- List of officers for access to services in English in the agencies
- DVD – videoconference of May 28, 2007
- Number of interveners trained by health and social services region, 2005-2006 and
2006-2007 – Table revised August 9, 2007
Measure 2 – Retention Program and Distance Professional Support
- Packages 2005-2006 – Proposal and Special Project Presentation Grid
- Packages 2006-2007 and 2007-2008 – Project Presentation Grid
- CHSSN Telehealth Project– 3-year contract – Contract and project description
- Package 2006-2007 – Hôpital Jeffery Hale-Saint Brigid’s – Special Project
- Management Framework for Internal Allocations – Revised June 2007
Summary evaluation report 2005-2006
Telehealth program report 2006-2007
- Contract Follow-up (Tracking Tool) 2005-2006
- Contract Follow-up (Tracking Tool) 2006-2007
- Project Summary 2006-2007
- Summary of 2006-2007 Progress Reports from health and social services institutions and educational institutions
- Summary of 2006-2007 Progress Reports from health and social services institutions and educational institutions,
Revised July 16, 2007
- Lists for 2006-2007 Contract follow-ups of health and social services institutions and educational institutions
- Contract with Jan Warnke – March 31, 2006
- Jan Warnke study: L’accessibilité aux soins de santé et aux services sociaux de la population anglophone au
Québec: exploration des paysages méconnus, 2005-12-14
- PowerPoint presentation by Jan Warnke, December 2006
- Database of health professionals
- Model of the Distribution of Health Professionals Accessible in the English Language, March 2007
- DVD Telehealth Session: Cancer 101
- DVD Telehealth Session: Drugs and Alcohol
- Newsletter dated November 8, 2006
- Evaluation report on introductory supervision course
- Information document on MUHC Telehealth sessions
- Study by Duncan Sanderson: Comparison of Language Groups’ Access to Nurses and Social Workers in Regions in
Québec, February 17, 2006
- Study by Duncan Sanderson: Background Research: Retention of English Speaking Health Professionals
- Letter dated February 20, 2007, to Johanne Desrochers, MUHC
- Retention Program – proposed internship sites– statistics
- Retention Program – summer internships – statistics
- Meetings with internship coordinators – agencies, minutes and handouts
- Telephone conference – health and social services institution representatives, June 1, 2007
- Telephone conference – community group representatives, June 8, 2007
- Measure 2 – Internship Program – Contract Follow-up 2007-2008 (Tracking Tool)
- French course – Oral 1 – WebCT
- French course – Oral 1 – Course Pack
- French course, Oral 1 – Evaluation and Statistics
- French course – Oral II – Written
- Supervision course – Course Pack – WebCT
- Evaluation Report and Statistics
Measure 3 – Conferences and Seminars
- Package – meeting of November 24, 2005 – agencies and training organizations
(including 2005 studies by J. Bertrand, S. Wehbbi and D. Lisney)
- Evaluation of information sharing day of November 24, 2005
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- Notice of meeting of organizing committee for information sharing day of February 24, 2006
- Agenda for meeting of organizing committee for information sharing day of February 24, 2006
- Documents forwarded to prospective participants in information sharing day of February 24, 2006
- Package: information sharing day about Retention Program, June 7, 2006
- PowerPoint presentation at 6th CHSSN Seminar – February 2006
- Program for Acfas seminar – May 5, 2007
- Summary of presentations to Acfas conference
- PowerPoint presentations –Acfas conference
- Information sharing day about the Retention Program, September 27-28, 2007: invitation and registration form in
English and French
Measure 4 – Innovation Support Fund
- Packages 2005-2006 – Project proposals and presentation grid
- Packages 2006-2007 and 2007-2008 – Project presentation grid
- Contract Follow-up (Tracking Tool) 2005-2006
- Contract Follow-up (Tracking Tool) 2006-2007
- 2006-2007 Project Summary
- Summary of 2006-2007 community organization progress reports
- Summary of 2006-2007 community organization progress reports, revised July 16, 2007
- Lists for Contract Follow-up – community organizations
Evaluation
- Minutes of Evaluation Follow-up Committee meetings
Research
- Team meeting minutes
H-CALM-minutes-060330.pdf
H-CALM-minutes-060621.pdf
H-CALM-minutes-060831-ns.pdf
H-CALM-minutes-060929-ns.pdf
H-CALM-minutes-061124-ns2.pdf
H-CALM-minutes-070119-ns2.pdf
H-CALM Minutes-070511
H-CALM Minutes-070621
- Information prepared for THRDP Web site:
H-CALM – bios des membres.pdf
H-CALM – descriptions des projects FR.pdf
H-CALM – intro FR-ns.pdf
- BEST Project: Applications for Ethics Approval, Letter of Informed Consent, H-CALM Project 5 and the BEST
Project: Common Objectives, General Question Protocol for BEST Interviews
- BEST Project and Approved Budget to Steering Committee dated March 27, 2007
- Report presented to Carmen Lambert, Jo Ann Lévesque and Hélène Riel-Salvatore in early January 2007:
H-CALM-MidtermReport-MainText.doc
H-CALM-MidTermReport-Appendices.doc
- Program for McGill Project seminar at 75th Acfas Conference, May 7-11, 2007
- Abstracts for papers presented at 75e Acfas Conference, May 7-11, 2007 – Appendix II
- Abstract for poster session presented at 29th Language Testing Research Colloquium, Barcelona, Spain, June 9-11,
2007, Appendix III
- Abstract for paper to be presented at the 1st International Conference on Language and Health Care, Alicante,
Spain, October 24-26, 2007, Appendix IV
- Proposal for presentation at 2nd Forum national de recherche sur la santé des communities francophones en
situation minoritaire, November 22-24, 2007, Ottawa
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- Mieux servir les minorités linguistiques… (serving language minorities better) Workshop to be held Nov. 24, 2007, at
2nd Forum national de recherche sur la santé des communities francophones en situation minoritaire, CNFS Ottawa,
by Richard Clément
- Mieux servir les minorités linguistiques (serving language minorities better) Workshop to be held Nov. 24, 2007, at
2nd Forum national de recherche sur la santé des communities francophones en situation minoritaire, CNFS Ottawa,
by Norman Segalowitz
- Mieux servir les minorités linguistiques (serving language minorities better) Workshop to be held Nov. 24, 2007, at
2nd Forum national de recherche sur la santé des communities francophones en situation minoritaire, CNFS Ottawa,
by Michel D. Laurier and Carolyn E. Turner
- Mieux servir les minorités linguistiques (serving language minorities better) Workshop to be held Nov. 24, 2007, at
2nd Forum national de recherche sur la santé des communities francophones en situation minoritaire, CNFS Ottawa,
by André Costopoulos
- Health-Care Access for Linguistic Minorities (H-CALM) Progress Report (up to March 31, 2007)
- Summary of tasks performed by research coordinator:
Summary – admin tasks – MY.doc
summary – research tasks – MY.doc
- List of all H-CALM team members, including research assistants:
H-CALM Research Team Members + Assistants.doc
- H-CALM Students and Collaborators 2006-2008 – Appendix V
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