Dialing Guide
*Restrictions to services such as Long Distance may apply to the phone from which you are
calling. If you dial a service that is restricted from the phone, you will receive a recorded message.
Contact your ITAdmin Rep (Telecom) for access to these services.
Internal Calls
To place a call to an extension within the University, dial the five digit number listed under the 'On
Campus' heading in the University Telephone Directory.
To Kingston General Hospital:
To place a call to an extension at Kingston General Hospital, dial 81 + the four digit KGH number
(may be restricted on some phones).
To Hotel Dieu Hospital:
To place a call to an extension at Hotel Dieu Hospital dial 82 + the four digit HDH number (may be
restricted on some phones).
Local Calls
To place a call to Kingston and area dial 9 + 613 + the seven-digit number (may be restricted on
some phones).
Special local calling numbers such as 310 can be reached by dialing 9 + 310 + the four digits.
Relay Service
The Relay Service Operator can be reached for TTY/Teletypewriter users by dialing 9 + 711.
Directory Assistance
Internal:
For Directory Assistance within the University during business hours, dial extension 32000 or ‘0’.
External:
* For all numbers within Canada and the U.S. dial 9 + 411 (may be restricted on some phones).
* For Overseas numbers dial 0. Ask the University Operator for Overseas Directory Assistance.
* For 1-800 numbers dial 9 + 1 + 800 + 555-1212 (may be restricted on some phones).
* North American Directory Assistance (including Postal Codes) can be found free of charge at
http://www.canada411.ca/
Operator
* University Operator - dial 0
* External Operator- dial 0; tell the University operator the type of service you require from the
external Operator, and they will transfer you.
*The external Operator cannot be reached directly from any University Telephone.
Calling Cards
* Dial 9 + the telephone number listed on the back of your calling card.
Repair
* University telephones - dial 32001 to report a problem with a University telephone.
* Home telephones – call your telephone service provider.
*Zenith Service - For Zenith Service dial 0 and ask the University Operator for Bell's Zenith Service.
Busy Verification (of a non-Queen's number)
Busy Line Verification is available by dialing 0 and asking the University Operator for Busy
Verification from the external Operator. Charges will apply.
Long Distance (general information)
Restrictions: Some sets have restrictions that prevent long distance calls from being placed.
Restricting a phone is a departmental choice. If you dial a service which is restricted from the phone
which you are using, you will reach a recorded message. Should you wish to discuss the restrictions
on your phone, contact your ITAdmin Rep.
Reporting Billing Problems: If there is a problem with your long distance bill, mark a photocopy of
the bill to indicate the calls with which you have a problem and attach a note explaining the problem.
Send them to Telecom Billing by fax (36622) or email connect@queensu.ca. Long Distance Billing
problems must be reported within four weeks of the billing date.
Direct Dial Station to Station
North America or Domestic Overseas: Dial 9 + 1 + area code + seven-digit number (may be
restricted on some phones)
Overseas Calls: Dial 9 + 011 + country code + city code + local number (may be restricted on some
phones)
Overseas country and city codes can be found in the front section of the Bell Canada directory.
Operator Assisted Calls
Time & Charges - if you are asking for Time & Charges, you must stay on the line after the call has
been completed. The operator will then provide the Time & Charges. If you hang up before the
operator gives you the information, the operator cannot contact you.
All Area Codes: Dial 9 + 0 + area code + seven digit number. Tell the operator the type (collect,
person-to-person, calling card, 3rd party billing) of call you are placing (may be restricted on some
phones)
Overseas Calls: Dial 9 + 01 + country code + routing code + local number. Tell the operator the
type (collect, person-to-person, calling card, 3rd party billing) of call you are placing (may be
restricted on some phones).
Overseas country and city codes are located in the front section of your Bell Canada Directory or
call the University Operator.
Authorization Code Calls
Authorization codes allow you to charge long distance calls to your university account code from
any Fax machine, modem or telephone on campus.
* Calls within North america - dial 116 + ten-digit authorization code + 9 + 1 + area code + sevendigit number
* Overseas Calls - dial 116 + ten-digit authorization code + 9 + 011 + country code + city code +
number
Toll Free Services (no charge)
To dial 800/866/877/888 numbers:
* dial 9 + 1 + ten-digit number (may be restricted from some telephones)
From restricted phones dial 0 and ask the University Operator to dial the call.
Note: Many USA toll free numbers are not accessible from Canada.
How to Place a Call To a University Phone from Off
Campus
Internal University numbers (7xxxx) can be reached directly by using the Automated
Attendant (613-533-6000)
Automated Attendant
Use of the Automated Attendant is free.
* the Automated Attendant is available 24 hours a day.
* the Automated Attendant has its own telephone number 613-533-6000.
Internal University numbers (7xxxx) can be reached through the Automated Attendant at Queen's.
* dial the automated attendant - 613-533-6000
* dial the five-digit 'On Campus' number (7xxxx)
For example: to call 74455 from outside Queen's, dial 613-533-6000 ext 74455.
Note: this service is not available to rotary dial phones.
Direct Dial
Dial the seven-digit number listed under the 'Off Campus' heading of the University Staff Directory.
These number are 613-533-xxxx. When dialing directly to an individual with an internal 7xxxx
extension, the seven-digit number listed under the 'Off Campus' heading of the
University Telephone Directory should be used.
From Kingston General Hospital
Dial 56 + the five-digit Queen's extension number.
From Hotel Dieu Hospital
Dial 82 + the five-digit Queen's extension number.
Queen's Directory Assistance during Business Hours
Dial 613-533-2000 from off campus.
Dial 32000 or '0' from on campus.
Telephone Feature Guide
Only the most popular features have been included in this mini guide. Not all of these features exist
on every set. There are many other features that are not listed here. Feature changes to your
telephone are coordinated through your ITAdmin Rep (Telecom).
Placing a Call
There are two ways of making a phone call: lifting the receiver before you dial, or dialing before
lifting the receiver.
Lifting the receiver before you dial:


pick up the receiver
dial the number
Dialing before lifting the receiver:



press any extension key
dial the number
pick up the receiver
Hold
Placing a call on hold: (while on the call)


press the Hold key. The extension indicator will flash.
you may press another extension key to place or answer another call
Removing a call from hold:

press the extension key beside the flashing indicator
An alternative method of placing a call on hold is the Call Park feature. This feature allows you to
put a call on hold without tying up your line and also lets you remove the call from hold from any
telephone within the Queen's system.
Call Park
Call Park is available on any phone that has a Conference, Transfer, or a Call Park key.
The Call Park feature lets you put a call on hold without tying up your line and also lets you remove
the call from hold from any telephone within the Queen's system.
If a parked call is not answered within a given length of time it rings back at your telephone.
Parking a Call with the Conference or Transfer key



press the Conference or Transfer key. You will hear three tones and then dial tone. The
Conference or Transfer indicator will turn on and the extension key you are parking will
flash.
dial 1171 + five-digit extension number
press the Conference or Transfer key. All indicators will turn off.
Parking a Call with the Park key:



press the Park key. The Park indicator will turn on and the extension key you are parking
will flash.
dial a five-digit extension number
press the Park key again. All indicators will turn off.
Retrieving a Parked Call:


pick up the receiver or press an extension key
dial 1172 + the five-digit extension entered when the call was parked
Volume Control
You can adjust the volume of any sound that you hear coming through the loudspeaker (tones,
incoming ringing signal) by pressing the volume adjust bar located below the dial pad of your
telephone. The volume can only be ajusted while the sound is present.
Transfer
You can transfer a call to another phone at Queen's using either the Transfer key or the Conference
key.
Using the Transfer key:



press the transfer key once. The Transfer indicator will turn on and the extension key
indicator will flash. The caller is on hold.
dial the number of the person to whom you are transferring the call. If you wish to stay on
the call until it is answered, you will be able to speak privately with the person that you are
transferring the call to. If the called party is busy, you can reconnect to the original party by
pressing the extension key beside the flashing indicator.
to complete the transfer, press the Transfer key again. You are disconnected from the call.
You can transfer the call and hang up while the phone is still ringing before the second party
answers.
Using the Conference key:
The Conference key can be used to transfer a call by establishing a three-way conference amongst
yourself, the original party, and the person to whom you wish to transfer the call. You can then hang
up or push the Release key so that you are disconnected but the original party and the second party
are still connected and can continue the call.
Conference
When you are talking to one person and wish to add others to the call:



press the Conference key once. The Conference indicator will turn on. The original call is
automatically put on hold, shown by a flashing indicator, and you will hear three short tones
followed by dial tone.
dial the number of the person you want to include in the conference call. When the called
party answers, you may consult privately. If the called party is busy, you may reconnect with
the original call by pressing the extension key beside the flashing indicator.
press the Conference key to connect to a multi-person conversation. You may repeat this
procedure to connect more callers to the conference call. Conference calls with external
numbers may be limited by the quality of the call of the most distant parties. The
recommended maximum number of parties involved in a conference call is six.
Redial
To store a number to be called at a later time: (without lifting the handset)



press the Redial key. The Redial indicator will flash.
dial the number you want to store
press the Redial key again. The Redial indicator will turn off.
To program during a call:

you may store the number you are calling by pressing the Redial key during the call, when
you hear a busy signal, or when you hear ringing but there is no answer.
Using Redial


pick up the receiver or press an extension key
press the Redial key
Call Pickup
Some groups of telephones are arranged in a Call Pickup Group. You can answer any call made to a
telephone in your Call Pickup Group without leaving your desk. Pickup Groups are valuable for
phones that are within hearing distance of each other. The call may be picked up with or without a
Call Pickup key.
With a Call Pickup key


when a call is ringing on another phone in your Call Pickup Group, pick up the receiver for
your phone or press an extension key.
press the Call Pickup key.
Without a Call Pickup key


when a call is ringing on another phone in your Call Pickup Group, pick up the receiver of
your phone or press an extension key
dial 113.
Ring Again
Your phone can monitor an on campus busy number and notify you with a special tone when the
number is free. It will then dial the call for you automatically. This feature does not work on
numbers outside the University system (calls starting with 9, 81 or 82).
When you reach a busy signal within Queen's




press the Ring Again key once and hang up. The Ring Again indicator will turn on.
when the number you called becomes free, your phone will give a short tone and the Ring
Again indicator will flash.
pick up the receiver or press any free extension key.
press the Ring Again key to dial the number that was being monitored. The Ring Again
indicator will turn off.
To Cancel Ring Again

Before the tone notifies you that the number is free, press the Ring Again key once. The Ring
Again indicator will turn off.
Forward
You can manually forward your calls to a predetermined phone. When Call Forward is activated, all
calls to your main extension number, on the bottom key of your phone, or any other extension that
appears only on your telephone are automatically forwarded. There are some exceptions for certain
configurations of numbers. Consult your ITAdmin Rep. You are still able to place calls from your
phone while it is forwarded.
To Forward your calls (without lifting your handset)



press the Forward key. The Forward indicator will flash.
dial the number to which you want your calls forwarded. (To Forward your calls to your
voice mail, enter 36520)
press the Forward key again. The Forward indicator will turn on.
Note: To forward your phone to an external (off campus) number, please remember to dial 9613 before the seven-digit number. It is important to always check that your phone is correctly
forwarded.

dial your own telephone number. The call should ring at the number to whick you forwarded
your calls. This will give you a chance to tell the person at the receiving number that your
calls are now forwarded there.
To Cancel Call Forward

press the Forward key. The Forward indicator will turn off.
To re-forward your calls to the same number:

press the Forward key twice. Calls are forwarded to the last number to which you forwarded
your calls. The system stores the number so you do not need to enter it again.
To Forward your calls to your mailbox:



press "Forward"
dial 36520
press "Forward" again
Ringing Sounds
There are four different ringing sounds available for digital telephones. The ringing sound is
programmed for each set, not for the numbers on the set. Having your telephone set ring with a
different sound than others around you is most useful in areas where there are several telephones that
can be heard. Changing the ringing sound of your digital telephone is a central programming change.
Contact your ITAdmin Rep (Telecom).
Dial Intercom
A group of telephones can be arranged in a Dial Intercom Group. You can dial any other number in
your Group by dialing a one or two-digit number.


pick up the receiver and press the I/C key, or just press the I/C key
dial the one or two-digit code assigned to the set you wish to call
Dial Intercom calls have a different ring sound that makes it possible to tell an intercom call from
any other call.
Some of the other features that you can use with Dial Intercom are Auto Dial, Call Pickup,
Conference, Hold, Release, Ring Again, Transfer and Message Waiting. Dial Intercom is especially
useful when checking your voice mail, leaving your extension free to receive incoming calls.


pick up the receiver and press the I/C key, or just press the I/C key.
press the Message key. The call will ring to voice mail, allowing you to proceed as usual.
(Voice mail's Auto Log In will not work from the Dial Intercom Key).
Dial Intercom calls are not affected by the forwarding feature on your phone.
Auto Dial
You can program a number that you call often so it can be dialed automatically by pressing the Auto
Dial key.
To Program (without lifting your handset)



press the Auto Dial key
dial the number you want to program
press the Auto Dial key
Using Auto Dial:


press any free extension key
press the Auto Dial key
To Delete the Auto Dial number (without lifting your handset)



press the Auto Dial key
press the # key
press the Auto Dial key
Mailbox Control Commands
The following commands are used to customize your own voice mailbox:
How to…
Steps
Purpose
Log in to your
mailbox
▪ Dial 36520
▪ Enter your 5 digit mailbox number
▪ Press #
▪ Enter your password
▪ Press #
Logging in to your mailbox allows access to the
voice mail system and its many features, such as, but
not limited to:
▪ Customizing your mailbox
▪ Retrieving messages
▪ Composing, sending and replying to messages
▪ Creating distribution lists
Log off your
mailbox
▪ Press 83 anytime after logging in
Allows you to disconnect from the voice mail
system.
Mailbox Help
Commands
▪ Log in to your mailbox
▪ Press 8*
▪ Once you hear the feature you are looking
for, pressing the single digit will activate
the command
▪ Log in to your mailbox
▪ Press 8*
▪ Once you hear the feature you are looking
for, pressing the single digit will activate
the command
▪ Log in to your mailbox using the existing
password
▪ Press 84
▪ Enter a new password (5-16 digits)
▪ Press #
▪ Re-enter the new password
▪ Press #
Mailbox help commands are designed to allow you
to choose the appropriate feature to work with
messages that you have received or want to send.
Message Help
Commands
Password
Change
Operator
Assistance
Personal
Verification
Distribution
Lists
▪ Log in to your mailbox
▪ Press 80
▪ Press 1
▪ Enter the 5 digit extension number (or for
an external number, 9 + the 7 digit
telephone number
▪ Press #
▪ Log in to your mailbox
▪ Press 82 then option 9
▪ Press 5 to begin recording
▪ Record your verification
▪ Press # to stop recording
▪ Log in to your mailbox
▪ Press 85
▪ Assign a number for the distribution list
(1-9)
Message help commands are designed to allow you
to choose the appropriate feature to work with
messages that you have received or want to send.
Creating a personalized password will protect the
privacy of your voice mail, as well as the security of
the University’s voice mail system. Passwords
should be a number that is meaningful to you
(birthdays, anniversaries, telephone numbers). They
should not be simple numbers such as 11111, 12345,
etc.
Should you experience a problem with your
password, please contact ITS at 32001.
The operator assistance number is an optional feature
which allows you to assign a telephone number that
your caller will be transferred to if they press “0”
when they have reached your voice mail.
Hint: When using this feature, it is a good idea to
inform your caller that this option is available to them
by including instructions in your personal greeting.
The personal verification is a method of identifying
who the mailbox belongs to. The brief recording is
played when:
▪ You leave a message in another mailbox
▪ A caller reaches your voice mail because you are
on the telephone
▪ Another mailbox user addresses a message to your
mailbox
The personal verification can include your:
▪ Name
▪ Telephone number
▪ Department
Distribution lists can be used to send messages to the
same group of individuals. Once the distribution list
has been created, use recording messages (75) to
compose and send the message to the distribution
Greetings
External
▪ Press #
▪ Press 5 to enter the mailbox numbers to be
included in the distribution list
▪ Enter each mailbox number,
separating each entry by pressing #
▪ Press # to end the list
▪ Press 2 to review the list
Some sample greetings are listed in the
“System Notes” PDF.
list. Each mailbox can create a total of 9 distribution
lists, with 99 entries per list.
▪ Log in to your mailbox
▪ Press 82
▪ Press 1
▪ Press 5 to begin recording
▪ Record your greeting
▪ Press # to stop recording
▪ Press 2 to listen to your greeting,
If you are not satisfied with this greeting:
▪ Press 76 to delete
▪ Begin again at press 5
The external greeting is played to all callers if an
internal greeting has not been recorded. If an
internal greeting has been recorded, the external
greeting will only be played to callers off campus.
Internal ▪ Log in to your mailbox
▪ Press 82
▪ Press 2
▪ Press 5 to begin recording
▪ Record your greeting
▪ Press # to stop recording
▪ Press 2 to listen to your greeting
If you are not satisfied with this greeting:
▪ Press 76 to delete
▪ Begin again at press 5
Temporary ▪ Log in to your mailbox
▪ Press 82
▪ Press 3
▪ Press 5 to begin recording
▪ Record your greeting
▪ Press # to stop recording
▪ Press 2 to listen to your greeting
If you are not satisfied with this greeting:
▪ Press 76 to delete
▪ Begin again at press 5
To set an expiry date & time:
▪ Press 9
▪ Enter the expiry month (2 digits)
▪ Enter the expiry date (2 digits)
▪ Enter the expiry time – press 1 for a.m.
▪ Press 2 for p.m.
Alternate Log In
While connected to your mailbox,
▪ Press 81
▪ Follow the normal log in procedure
Recording a personalized greeting assures your
callers they have reached the correct mailbox.
The internal greeting can be a less formal greeting to
be accessed by on campus callers only. It is not
necessary to record this, if an external greeting has
been recorded.
The temporary greeting allows you to record a
greeting to be played on a temporary basis (i.e.
vacation, meetings) without deleting your
internal/external greetings.
The temporary greeting can be programmed to
automatically shut off at a specified time. The
external and/or internal greeting will resume.
While connected to one mailbox, this feature will
allow you to log in to another mailbox without
logging off the current session.
Hint: This feature is useful, allowing you to log back
in to your mailbox to access features which were not
available to you when your mailbox was full.
Go To
▪ Log in to your mailbox
▪ Press 86
▪ Enter the message number you wish to
listen to
▪ Press #
Allows you to skip messages in your mailbox to
listen to a specific message.
Cancel Mailbox
Command
▪ Press 8 #
Allows you to cancel a mailbox command that has
been entered in error.
Message Control Commands
The following commands are used to work with messages that you have either received, or want to
send to another voice mailbox:
How to… Steps
Reply
Play
Envelope
Forward
Reply All
Compose
Message
Tagging
▪ Press 71
▪ Press 5 to record your reply
▪ Press # to stop recording
▪ Press 79 to send the reply
▪ Press 72
▪ Press 73 after listening to the message
you wish to forward
To address the message:
▪ Enter the mailbox number(s) or
distribution list number(s) separated by #
▪ Press # to end the list of addresses
To record a covering message (optional):
▪ Press 5 to record
▪ Record a covering message
▪ Press # to end recording
▪ Press 79 to send the message
▪ Press 74
▪ Press 72 to review the recipients of the
reply (optional)
To record a covering message (optional)
▪ Press 5 to record
▪ Press # to end recording
▪ Press 79 to send the message
▪ Press 75
To address the message:
▪ Enter the mailbox number(s) or
distribution list number(s) separated by #
▪ Press # to end the list of addresses
▪ Press 5 to record
▪ Press # to end recording
▪ Press 79 to send the message
After composing a message:
▪ Press 70 followed by :
1 for “urgent”
2 for “standard”
Purpose
Allows you to send an immediate response to the
message.
Playing the envelope information of a message
received in your mailbox informs you of the date and
time that the message was received, the telephone
number and/or name of the sender, as well as other
summary information about the message such as a
message tag.
You may wish to forward a message that you have
received to another mailbox user. This feature
allows you to send a copy of any message (except
messages tagged “private”) with an optional
covering message to any mailbox or distribution list.
Hint: The date and time stamp of the original
message will not be forwarded. It is a good idea to
include this information when recording the covering
message.
When receiving a message in your mailbox as part of
a distribution list, you are able to reply to all
recipients of the message.
Allows you to compose and send a message to
another mailbox or distribution list.
Tagging a message will prioritize that message in an
individual’s mailbox by advising them of the status
of the message.
Urgent – mailbox user will be notified immediately
4 for “private”
5 for “acknowledge”
▪ Press 79 to send
Delete
▪ Press 76
Restore a
Deleted
Message
Before disconnecting from your voice
mailbox:
▪ Return to the message marked for
deletion
▪ Press 76
▪ Press 79
Send
after log in that there is an ‘urgent” message
Private – will signal the user to use the handset in the
event they are using a handsfree telephone
Acknowledge – will notify you when a message has
been read
After listening to a message, you can mark it for
deletion from your mailbox. Messages that have
been marked for deletion cannot be retrieved once
you have logged off your mailbox or hung up your
telephone. Messages that you have listened to but
not marked for deletion will be automatically
deleted by the voice mail system after 5 days.
If you have deleted a message by mistake, the
message can be restored, only if you have not logged
off your mailbox or hung up your telephone.
Allows you to send a message that has been
composed in your mailbox.
Cancel
Message
Command
Operator
Assistance #
Skip
Backward
▪ Press 7#
Allows you to cancel a message command which has
been entered in error.
▪ Press 0
Play
▪ Press 2
Skip Forward
▪ Press 3
Previous
Message
Record
▪ Press 4
Next Message
Call Sender
(internal only)
▪ Press 6
▪ Press 9
Help Service
▪ Press *
Stop/Pause
▪ Press #
While listening to a mailbox greeting, callers can be
connected to a predetermined telephone number.
While listening to a message, pressing 1 will move
the playback position back five seconds in the
message and resume playback.
The play feature will play a message, greeting,
distribution list or personal verification.
Hint: You can press 23 while listening to a message
to increase the playback speed, or 21 to revert to the
original playback speed.
While listening to a message, pressing 3 will move
the playback position forward by five seconds in the
message and resume playback.
Moves the user to the previous message in the
mailbox.
The recording feature will record a message,
greeting, distribution list or personal verification.
Moves the user to the next message in the mailbox.
Call Sender allows you to interrupt playback of a
message and call the person (internal only) whose
message you were listening to.
Hint: To reconnect to your voice mail if the line is
busy, there is no answer, or you have completed your
conversation, press the flashing line button on your
telephone.
General help can be accessed at any time after
logging on to your mailbox.
To pause or stop the recording or playback of a
message.
▪ Press 1
▪ Press 5
Additional Features
How to…
Steps
Purpose
Express Messaging
▪ Dial 77777
▪ Enter the appropriate mailbox number
▪ Press #
Express messaging is a fast method of leaving a
message in another mailbox without logging in to
your own mailbox to compose and send the
message.
This feature is useful if you do not wish to
interrupt the person that you are leaving the
message for, or if you know that they are
unavailable. Mailbox numbers are usually the
person’s phone number.
Allows you to transfer a caller directly to a
mailbox to leave a message.
As above, in the absence of a transfer key, this
feature will allow you to conference a caller to the
appropriate mailbox to leave a message.
Transfer a call to
Express Messaging
▪ Press transfer key
▪ Dial 77777
▪ Enter the mailbox number
▪ Press #
▪ Press transfer key
Conference a call
to Express Messaging
▪ Press conference key
▪ Dial 77777
▪ Enter the mailbox number
▪ Press # and wait for the mailbox to
answer
▪ Press conference key
▪ Press release (R or RLS)
▪ Press the forward key (the diamond
will flash)
▪ Dial 36520
▪ Press the forward key (the diamond
will stay lit)
▪ From off-campus dial 613-533-6000
▪ Enter the 5 digit extension
Forward your calls to
voice mail
Automated Attendant
By forwarding your telephone to voice mail, all
calls will be directed to your voice mail
immediately. Your telephone set will not ring.
The automated attendant allows off-campus callers
to reach internal extensions (7xxxx) directly. This
service is free and is available 24 hours a day.
This service is only available to touch-tone callers.
System Notes
Log in attempts
Mailbox Storage
Message Length
Message Waiting
Indication
Lost or Forgotton
Passwords
Gaining Access to an
Employee’s mailbox
Standard
Programming
Configuration
Sample Greetings
▪ The system will automatically disable a mailbox after 4 consecutive invalid attempts to
log in. Should this occur, contact ITS at 32001 to reinstate a disabled mailbox.
▪ Each user has a maximum 20-minute storage capacity. Once the maximum has been
reached, the system will continue to take messages, but your service will be limited to
listening to and deleting messages.
▪ The maximum length of a recorded message is 3 minutes.
▪ There are two types of message waiting indicators; the message waiting key on your
telephone set, or in some cases, an audible indication. The audible indication is an
interrupted dial tone (similar to a busy tone), that can be heard by lifting the handset. To
change the type of message waiting indicator, please contact your ITAdmin Rep.
▪ A user who loses or forgets their password can contact ITS at 32001. Identification may
be required.
▪ In the event of an unexpected absence, the ITAdmin Rep can contact ITS at 32001 to
request access to a user’s mailbox. As this will require the assigning of a new password,
the employee will be aware that their mailbox has been accessed.
▪ The standard configuration of most telephones with voice mail is:
▪ All unanswered calls will receive voice mail after 4 rings
▪ All calls to a busy extension from on-campus will receive a busy signal, allowing the
caller to use the ring again feature, or express messaging
▪ All calls to a busy extension from off-campus will receive voice mail
▪ Sample 1:
▪ This is [name]. I am in the office but unavailable to take your call at the moment.
Please leave your name, number and a detailed message after the tone and I will return
your call as soon as possible. If your call is urgent, or you need assistance, press 0 now.
Thank you.
▪ Sample 2:
▪ For [day] [date]. You have reached voice mail for [name]. I am out of the office at the
moment but will be calling in for my messages. Please leave your name, telephone number
and a detailed message and I will return your call as soon as possible. If you need to speak
to someone immediately, press 0.
▪ Sample 3:
▪ You have reached voice mail for [name]. I will be away from the office until [date]. For
immediate assistance press 0 plus extension [xxxxx] to reach my replacement [name].
Thank you for calling.
▪ Sample 4:
▪ This is [name]. I will not be in the office until [date]. Please press 0 plus extension
[xxxxx] to reach my replacement [name]. If you wish to wait for my return, please leave
your name, telephone number and a detailed message at the tone. If you require immediate
assistance, please press 0 to speak to someone in the department.