E-Government in
Europe
What Governments do and why
Prof. Dr. Kuno Schedler
E-Gov Europe
27.07.2016
Page 2
Definition E-Government
Electronic Government is a form of organization that
integrates the interactions and the interrelations
between government and citizens, companies,
customers, and public institutions through the
application of modern information and communication
technologies.
Source:
Center of Excellence for E-Government of the IDT-HSG
www.electronic-government.org
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Focus on
Interatcions
E-Government Definitions
1
4
Focus on
Processes
E-Gov Europe
27.07.2016
Page 3
2
3
Limits itself to
administrative action
(E-Administration)
Integrates all
government
domains
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E-Gov Europe
27.07.2016
Page 4
E-Government Framework
Law
Society
eDP
Electronic
Democracy
and
Participation
Politics
ePN
Electronic Production
Networks
eIC
Electronic Internal
Collaboration
Technology
ePS
Electronic Public
Services
Management of E-Government
Strategy
Structures
Organizational
Capacity
Culture
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E-Gov Europe
27.07.2016
Page 5
Selective Use of NPM Tools:
„Market of Solutions“
Demand for practicable
Solutions
Perceived Problems
Supply of Promising
Solutions
Selection Process
according to problem
solving potential
NPM Set of Tools,
Terms and Concepts
Local / National
Reform Agenda
under NPM
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E-Government Motives in 7 European Countries*
Technical Development (22%)
Internal
Technology (14%)
Reaction
to Internal Potential
Employees (<1%)
Customer
Demands (39%)
Competition between
Locations (16%)
Reaction
to External
Demand
Is
utilized for
Knowledge,
Know-how (8%)
Efficiency Gains
(49%)
Reaction
to External Potential
Electronic Government
E-Gov Europe
27.07.2016
Page 6
Contribution to
Information Society
(28%)
Government
Reform (10%)
Political
Participation (7%)
Image (6%)
Source: Schedler/Summermatter 2003
* Denmark, Germany, France, UK, Ireland, Luxembourg, and Switzerland
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E-Gov Europe
27.07.2016
Page 7
E-Government Strategies in 5 European
Countries
• UK: All services online by 2005; E-Minister; Electronic
Communications Act; focus primarily on ePS, but increasing on
E-Democracy
• GER: All services online by 2005; more concern about security
(85% of the people); primarily on ePS
• F: simplification of access and modernization of state
operations; eIC and ePN
• DK: Information society; cooperation between individual units;
internal communication; customer orientation
• CH: prerequisites for eGov; service excellence; network
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E-Gov Europe
27.07.2016
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Estimated cost of ‚Vote électronique‘ for the first
10 years in Switzerland (in Million SFr.)
Expenses
initial investment
yearly revolving, in sum for 10 years
additional expenses per vote, in sum for 10 years
Total for 3000 Local Authorities
initial investment
yearly revolving, in sum for 10 years
additional expenses per vote, in sum for 10 years
Total for 26 Cantons
initial investment
yearly revolving, in sum for 10 years
additional expenses per vote, in sum for 10 years
Total for Federal Goverment and Agencies
Total
Expectations:
Infrastructure in communities and ballot points
Hardware configuration
Amount of votings
Amount of local authorities
Amount of ballot points
Maximum
Minimum
22.50
135.00
300.00
0.00
51.00
300.00
457.50
351.00
29.12
76.18
30.28
2.86
0.44
21.00
135.58
24.30
2.10
5.33
18.84
1.35
4.28
18.50
26.27
24.13
619.35
399.43
not available
available
„FatClient“
„ThinClient“
4 times p.a. on average
static
decreasing
Source:Bericht des Bundesrates
über den Vote électronique (2002)
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