Minnesota State University, Mankato
Information & Technology Services
Technical Services Group
Presented to Technology Fee Advisory Committee April 1, 2004
Technical Services Group
Bryan Schneider - Director of Technical Services
Technical Services Group
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Computer Systems and Network Systems Infrastructure
Local Area Network
ResNet Network / Internet Proposal
Wireless Network
Remote Access Services
Card Access System
Phone System
Student Tech Fee Supported Printing
MavMAIL E-mail / Calendar System
MavDISK Campus File Server
Technical Services Group
Finding Solutions to Make Technology Work
MSU Computer and Network
Infrastructure
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Automation of account creation
Network Services:
DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet
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Web Services
File Servers
Print Servers
Database Servers
Software Updates and Patches
Equipment / Service monitoring
MSU Local Area Network
Pre-2002 Campus Network
MSU Local Area Network
MSU Local Area Network
2002 Network Upgrade
How did this benefit MSU students?
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Increased reliability!!!
Increased reliability!!!
Improved productivity across the board
10x speed increase to desktops and labs
10x increase in backbone capacity
Full capacity to Internet 2
Higher capacity to wireless access points
Reduction in helpdesk calls
Capability to avoid network bridging problems and network loops
Capability to upgrade network software
Capability to support future protocols and features
MSU Local Area Network
Internet Service
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44 Mbps to campus
28 Mbps to dorms
What do students use the Internet for?
Education medium
Necessity for most students
Preferred way to do research
News and information
Communication to friends / family
Hobbies and special interests
Shopping
Entertainment
…
MSU Local Area Network (FUTURE)
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Self-Defending Network
Manage Internet Traffic and Bandwidth
Better Network Security and Encryption
Better Network Monitoring
Intrusion Detection
Increase Internet bandwidth as needed
Increase physical security of equipment
Test voice over IP
ResNet Network / Internet Concept
Looking into concept of combining dorm
network with campus network.
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Potential Benefits for both…
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Potential Risks for MSU…
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Desktop Support Depot and Helpdesk…
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Proposal Update…
MSU Wireless Network MavNET
History
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Spring 1998
Tested wireless devices in library
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Summer 1999
Installed point-to-point wireless
connection to ASA
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Winter 2000
Began to re-explore wireless as an
alternative for COB laptop initiative
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Summer 2002
Replaced all existing access points
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Spring 2003
All general-purpose classrooms
have wireless capability
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Summer 2004
Increase security, authentication
and encryption
MSU 2002 Wireless Network
Upgrade
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Lucent Access Points
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Apple Access Points
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High Price
Frequent hardware failures
Low concurrent connections
Not upgradeable
Didn’t support emerging security protocols
Slow performance (10 Mbps)
Low radio power (20 mw)
Poor network management
Wireless network as a whole was unreliable.
MSU 2002 Wireless Network
Upgrade
Cisco Wireless Access Points
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Multiple VLANS (MavNet, mavnet64, mavnet128)
Upgradeable (802.11g 802.11a)
Widely recognized
Leader in networking and wireless
Compatibility
Conforms to wireless network security standards
Strong power and reliability
Good Network Management
Rogue access point detection
MSU 2002 Wireless Network Upgrade
MSU 2002 Wireless Network Upgrade
MSU Wireless Network - MavNET
Wireless Security
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Computer Registration - summer 2004
VPN (Virtual Private Network) available now
LEAP encryption and authentication available now
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mavnet64
SSID
mavnet128 SSID
Flash instructions available in coming weeks
MSU Remote Access Services
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Dial-In Servers
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144 lines available (fall and spring)
96 lines available (summer)
VPN Virtual Private Network
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MSU Remote Access Services
Weekly Dial-In Total Connect (Minutes)
1800000
1600000
1400000
1200000
1000000
800000
600000
400000
200000
0
Total Connect (Minutes)
Linear (Total Connect (Minutes))
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MSU Remote Access Services
Weekly Dial-In Total Logins
60000
50000
40000
30000
20000
10000
0
Total Logins
Linear (Total Logins)
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MSU Remote Access Services
Weekly Dial-In Unique Users
2500
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1500
1000
500
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Unique Users
Linear (Unique Users)
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MSU Remote Access Services
Weekly Dial-In Average Sessions (Minutes)
45
40
35
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25
20
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10
5
0
Average Session (Minutes)
Linear (Average Session (Minutes))
MSU Card Access System
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Combines door security, alarms, auditing, and video
surveillance systems.
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More flexibility for securing rooms and buildings.
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Offers greater security for students on campus.
MSU Phone System
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Campus and Dorm local and long-distance
Currently
Break away from InterTech 2002
Spring 2004 – RFP for PBX phone system
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Lower phone costs
Add features
Toll-Free calling to other MnSCU institutions
Additional lines in classrooms and labs
IP Telephony capabilities
Student Tech Fee Supported
Printing
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Doing very well over the past two years
Students are using service
Costs and waste increasing rapidly
Student Tech Fee Supported
Printing
Current Increase 2003 to 2004 = 200 %
Number Pages Printed in Library
200,000
180,000
160,000
140,000
120,000
2003
100,000
2004
80,000
60,000
40,000
20,000
Ju
ne
ay
M
pr
il
A
be
r
O
ct
ob
er
N
ov
em
be
D
r
ec
em
be
r
Ja
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ar
y
Fe
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ry
M
ar
ch
S
ep
te
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ug
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t
A
Ju
ly
0
Student Tech Fee Supported
Printing
Distribution of Prints for Library
1200
1000
800
11/24/2003
600
11/20/2003
11/5/2003
400
10/28/2003
11/11/2003
200
0
86
+
5
-8
76
P
P
P
P
P
P
P
S
S
S
S
S
S
S
ES
E
AG
E
AG
E
AG
E
AG
E
AG
E
AG
E
AG
S
S
E
G
G
PA
5
-7
66
5
-6
56
5
-5
46
5
-4
36
5
-3
26
5
-2
16
E
G
PA
PA
15
6-
5
1-
Student Tech Fee Supported
Printing
Pages Printed Per Print Job Size
10,000
9,000
8,000
7,000
6,000
5,000
4,000
Avg.Pages
3,000
2,000
1,000
86
+
5
-8
76
P
P
P
P
P
P
P
S
S
S
S
S
S
S
ES
E
AG
E
AG
E
AG
E
AG
E
AG
E
AG
E
AG
S
S
E
G
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PA
5
-7
66
5
-6
56
5
-5
46
5
-4
36
5
-3
26
5
-2
16
E
G
PA
PA
15
6-
5
1-
Student Tech Fee Supported
Printing
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Costs of Printing in 2003
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Library
COB
ACC
TOTAL
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$46,772
$ 5,201
$23,755 +
$75,728
Costs of Printing in 2004 (projected)
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Library
COB
CC / Gage Labs / CSU
ACC
TOTAL
$93,000
$ 6,000
$ 3,000
$30,000
$132,000
Student Tech Fee Supported
Printing
Problems:
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Runaway printing costs
Huge amount of waste
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Duplicate prints or print by mistake
Print what we really don’t NEED
Print now, read later
Poor accounting
Long waiting lines in library
Limited access to printers
Security/confidentiality of prints varies across campus
Student Tech Fee Supported
Printing
Looking at Solution to Printing Problems
 Authentication
 Print Release Stations
 More Printers around Library / Campus
 Budget Printing
 High-Demand Students Pay for Excess Prints
 Easy Use for Laptop Owners
MavMAIL E-Mail / Calendar System
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Rolled out Spring 2001 – Winter 2002
Features Added:
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Rich e-mail
Calendar
Easy Setup
Web Interface with
many features
Upgraded January 2004
MavMAIL E-Mail / Calendar System
Future Enhancements
 Integration with portal
 Instant Messaging
 Double mailbox sizes 25 -> 50 Mb
 Usable with cell phones / micro browsers
 Class-based distribution lists
 Class schedules for your calendar
MavDISK Campus File Server
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Consolidation of Many Deceased File Servers
File Storage for Your Student Career
File Sharing Capabilities
Integrated Personal Web Server (MavWEB)
Capabilities to Access Files Worldwide
High-Level of Security
http://mavdisk.mnsu.edu
http://mavweb.mnsu.edu
MavDISK Campus File Server
Enhancements over the past year:
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Flash tutorials
Student quotas increased 50 -> 100MB
Mac OS x.3 support
Mac SMB support
Course folders
Hourly Shadow Copies
WebDAV fixed
VPN drive mapping.
Temp folders taken away
Additional instructions for Linux
MavDISK Campus File Server
Coming Soon:
 Increase Quotas 100 -> 150MB
 Student Drop boxes
 Web-based dropbox viewer
 Drive Mapping Script
 Course Websites
 Integrate faculty/staff/student website list
 Instructions for backups of laptops
MavDISK Campus File Server
MavWEB:
“While teaching students to design and
publish web pages to Krypton, students
left class in tears!”
MavDISK Campus File Server
MavWEB:
“While teaching students to design and
publish web pages to Krypton, students
left class in tears!”
“Now, with MavDISK, they leave class with
websites!”
- Clark Johnson