Spring 2015
Room: D230
Monday 6p-10p
January 5, 12, 19, 26, February 2
Instructor: Jeff Hayes
Office Hours: By Appointment
Phone: 217-836-4879
jhayes@ben.edu
jeff.hayes6@gmail.com
PRE-ASSIGNMENT: Please read Chapters 1 through 4 before class.
MGT 333 Production and Operations Management
I.
COURSE DESCRIPTION: A study of theory, principles and computational procedures as applied to
such areas as strategic planning, forecasting, capacity planning, productivity and quality control.
II.
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TEXTBOOK AND MATERIALS
Collier, David A. and Evans, James R., OM. Third Edition, Copyright 2012, Thomson Southwestern
Publications, a division of Thomson Press. ISBN 978-0-538-47913-4
Business publications relating to Operations Management
Internet web sites relating to Operations Management
III.
MISSION STATEMENT
Benedictine University is dedicated to the education of undergraduate and graduate students from
diverse ethnic, racial and religious backgrounds. As an academic community committed to liberal arts and
professional education distinguished and guided by our Roman Catholic tradition and Benedictine
heritage, we prepare our students for a lifetime as active, informed and responsible citizens and leaders in
the world community.
IV.
Goals:
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GOALS, OBJECTIVES, AND STUDENT LEARNING OUTCOMES
Evaluate the role of economics and business in the social environment of our culture;
Articulate how the functional areas of business interrelate within organizations;
Improve skills in communication, analytical thinking and appreciating the human element in
organizations; and
 Develop specific skills applicable to the various aspects of the functional areas of business.
Objectives
 Define and apply the concepts of productivity and production.
 Knowledge of measurements and assessments of a firm's operational performance.
 Compare the four process strategies and judge the competitive advantage of manufacturing
firms and service firms related to these strategies.
 Identify the contributions to operations management of key players in the development and
theory behind Operations Management.
 Explain the concepts and tools used in a Lean Manufacturing and Just in Time (JIT) culture. Be
able to discuss and contrast differences.
 Eliminate waste in enterprise operations.
 Describe an effective supply chain for an enterprise.
V.
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VI.
TEACHING METHODS/DELIVERY SYSTEM
Lectures: lectures will be used to reinforce key concepts from the text, and augment course
topics. You are expected to read the assigned readings prior to class meetings.
Class discussions and exercises: You are encouraged to actively participate in class discussions. I
will give you specific assignments that I have expectations for you studying as we will discuss.
Team paper: Individual papers/projects are assigned to further your understanding of key
concepts.
Team Project: Your participation in a team project will strengthen your skills related to working
as a member of a team to achieve a goal.
COURSE REQUIREMENTS
Attendance Policy
This course is highly accelerated, and students will need to take a great deal of responsibility for their own
learning outcomes. Attendance is required in each class meeting for the full period of time. Any absence
must be due to extraordinary circumstances and will require documentation for it to be considered
excused. Documentation must be provided immediately in order to determine what, if any,
accommodations are reasonable or possible. Class attendance will directly impact your final grade, and
each undocumented absence will be considered unexcused and will result in a 20% reduction in the final
grade for the course.
Due to the accelerated nature of the course, should you experience a medical condition which prevents
you from attending any class(es), appropriate medical documentation must be provided immediately so it
may be determined what, if any, accommodations are reasonable or possible.
Reading Assignments
Refer to the course outline for reading assignments
Written Assignments and Projects
Refer to the course outline for writing assignments
Benedictine University at Springfield Student Academic Honesty Policy
The search for truth and the dissemination of knowledge are the central missions of a university.
Benedictine University at Springfield pursues these missions in an environment guided by our Roman
Catholic tradition and our Benedictine heritage. Integrity and honesty are therefore expected of all
University students. Actions such as cheating, plagiarism, collusion, fabrication, forgery, falsification,
destruction, multiple submission, solicitation, and misrepresentation are violations of these expectations
and constitute unacceptable behavior in the University community.
Student’s Responsibility
Though there is no formal honor code at Benedictine University at Springfield, students are expected to
exhibit academic honesty at all times. Violations against academic honesty are always serious and may
result in sanctions that could have profound long-term effects. The final responsibility for understanding
the Academic Honesty Policy of the institution, as well as the specific policies for individual courses
normally found in syllabi, rests with students. If any doubt exists about what constitutes academic
dishonesty, students have the responsibility to talk to the faculty member. Students should expect the
members of their class to be academically honest. If students believe one or more members of the class
have been deceitful to gain academic advantage in the class, students should feel comfortable to
approach the faculty member of the course without prejudice.
Violations of the Academic Honesty Policy will be reported to the Office of the Dean of Academic Affairs.
Along with a verbal warning, the following are consequences a student may face for academic dishonesty:
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a failing grade or “zero” for the assignment;
dismissal from and a failing grade for the course; or
dismissal from the Institution.
VII.
MEANS OF EVALUATION
Assignments/Points
Exam #1
Exam #2
Weekly Homework Assignments
Article Reviews (2)
Team Paper and Presentation
Participation
Points Eligible
100
100
100 (total)
50 (total)
150
50
Grades
A =550-495
B =494-440
C =439-385
D =384-330
F =<330
550 Possible Points
Late Assignments are docked 10%
Current Event Article Managerial Summary and Analysis
Individual article reviews: 1 to 2 pages analysis (minimum 300 words).
Current events article managerial summary and analysis and the Team paper are required to link concepts
to current events in the business world. The analysis may be a hard copy of an article or Internet
published, but a copy of the article must be attached to your written summary.
Team Paper and Presentation Requirements:
Team Paper: 5 to 10 pages including any supporting materials, like graphs and spreadsheets.
The paper will act as supporting material for your presentation. It should be structured to introduce your
subject, make your arguments and include a summary of the key points. The team will be graded as a
whole for the paper.
The presentation will be a professional presentation based on your topic researched and discussed in your
paper. Each team member will be required to present and contribute to the paper and presentation. Each
team should be prepared for a discussion and questions following the presentation. The team will receive
an overall grade for their presentation and each individual member will be graded as well.
All direct quotes MUST be cited in the body of the paper using any professional scholarly style such as the
APA (American Psychological Association) format, the AMA (American Management Association) format,
and MLA style format, and a copy of the article must be attached to the printed work.
Grade Computation for the Paper and Presentation:
Paper – 50pts
Presentation (team) – 50pts
Presentation (individual) – 50 pts
Total = 150 pts
If a student believes that an error has been made in reporting a grade, an appeal must be made in writing
to the instructor and must be initiated within 60 calendar days after the end of the term for which the
grade in question was reported. The appeal should contain specific information about why it is believed
the grade reported is inaccurate. See the Student Handbook for additional details.
Add/Drop Dates
Please refer to the current Academic Calendar for add/drop dates.
Incomplete Request
To qualify for an “I” grade, a minimum of 75% of the course work must be completed with a “C” or better,
and a student must submit a completed “Request for an Incomplete” form to the Registrar’s Office. The
form must be completed by both student and instructor, but it is the student’s responsibility (not the
instructor’s) to initiate this process and obtain the necessary signatures.
Student Withdrawal Procedure
It is the student’s responsibility to officially withdraw from a course by completing the appropriate form,
with appropriate signatures, and returning the completed form to the Advising Office. Please refer to the
Student Handbook for important financial information related to withdrawals.
VIII.
TOPICAL COURSE OUTLINE
Week
Topics & Chapters Covered
Week 1
Discuss Chapters 1-4
Week 2
Research for your first article review
Class Activities and Work Due
Introduction to the course,
grading, syllabus review and
distribution.
Chapter 5-9
Read chapters 5-9
Lecture and in-class discussions
Discuss in class
Homework assignments from
week 1 due
Q&A from prior week
1st article review due
Exam #1 handed out
Week 3
Chapters 10-14
Discuss in class
Read Chapters 10-14
Lectures and In-class discussions
Homework assignments from
week 2 due
Research for article review
Exam #1 Due
Q&A from prior week
Week 4
Week 5
Chapter 15-18
Read Chapters 15-18
Lectures and In-class Discussion.
Discuss in class
2nd article review due
Q&A from prior week
Exam #2 handed out
Final papers and All assignments due
Homework assignments from
week 3 due
Presentations
Q&A from prior week
Homework assignments from
week 4 due
Exam #2 Due
Weekly Homework Assignments: Summarize one of the concepts presented in the assigned chapters.
After your summary, give an example of how that concept is incorporated into a real world example. Be
thorough enough in your summary and example that there is meaning behind the information. For
Example – stating simply that “Wal-Mart’s strategy is being a low cost leader by keeping prices low” and
the real world example is “low prices at Wal-Mart” will not suffice. Demonstrate understanding of the
concept and application.
IX.
AMERICANS WITH DISABILITIES ACT (ADA)
Benedictine University at Springfield provides individuals with disabilities reasonable accommodations to
participate in educational programs, activities, and services. Students with disabilities requiring
accommodations to participate in campus-sponsored programs, activities, and services, or to meet course
requirements, should contact the Resource Center as early as possible: springaccess@ben.edu or (217)
717-9253.
X.
ASSESSMENT
Goals, objectives, and learning outcomes that will be assessed in the class are stated in this syllabus in
Sections IV and VI. Instructor will use background knowledge probes, one-minute papers, reflective
essays and/or other Classroom Assessment Techniques as deemed necessary in order to provide
continuous improvement of instruction.
Lsa 1-5-15