Word Count: 1095
The Food and
Hospitality Industry has become one of the biggest employers in our state. It now has attained a much higher status in society and demands high standards of work from its employees. Employment opportunities are many, but eagerly sought by a vast majority of people. For this reason as in any other established business, interviews are conducted. Through these interviews, the interviewer looks for personal qualities and interpersonal skills in a prospective employee to fulfill the job requirements. One of the most important things that an employer looks for are personal qualities. These consist of: a keen attitude, a friendly disposition, neat appearance, a willingness to work, confidence, cleanliness, personal hygiene, deportment
(efficient) and honesty, among the many others.
Interpersonal skills basically include the ability to interact with people and using initiative to deal with problems which may arise if the customer is not satisfied. If interpersonal and personal skills are exercised then they will greatly

contribute to a happy and successfully working environment. This can be accomplished by remembering to keep in mind the fundamental aspect of any catering establishment which is to "Always acknowledge that the customers are the most important people in the business, and nothing is more important than serving them." - An introduction to catering. Due to the fact that a large amount of job satisfaction can be found in the food and hospitality industry, jobs are very often sought after. Many who wish to enter the industry usually do so by gaining a apprenticeship . Apprenticeships in the hospitality industry usually last between 2.5 years to 4 years. These apprenticeships mainly consist of ‘on the job training’, combined with full time practical work experience, along with future training at TAFE. Apprenticeships are usually categorized into : bread making and baking, butchering and small goods making, cooking , pastry cooking and waiting.
To gain a apprenticeship today in South Australia a person needs to be at least 15 years old. Also the applicant is required to have at least reached year 10, and to have a good grounding in basic mathematics. Apprenticeships are administered by the state government and before applying for one it is recommended that one registers their interest

with a job centre. When a employer takes on a apprentice, there is a probationary period of three months before the contract is signed, this ensures that the employer will permit the apprentice to take time off to attend classes. Many people belief that apprenticeships and traineeships are the same, however the two do differ some what, for example:
The Federal Government have administed traineeships, which last for a minimum of a year, and consists of 13 weeks in off the job training and 39 weeks in employment.
Unlike a apprenticeship the minimum age for a traineeship is 16 - 19 years old. On completion of the traineeship, trainees are awarded an Australian Traineeship which provided’s nationwide industry recognition. The certificate also enables the trainee to qualify for further education and training. In1927 the ACTU came into action for almost all
Australian industries. The ACTU provides greater individual negotiation between worker and employer. The trade movement in Australia has provided its members worker collective power to improve their rights and working conditions. Its these trade unions which have had a major impact in the development of industrial law and industrial relation. The main hospitality industry union is the
Australian Liquor, Hospitality and Miscellaneous workers

union, which has about 250 000 members. Australian trade unionism is characterized by a system of regulation of industrial relations. The Australian trade union in the pass few years has provided its members with collective power to improve their rights and working conditions. It is these trade unions which have played a major role in the development of industrial law and industrial relations.
Unions need to be registered and have rules for their activities. Union members pay membership fees. Trade unions maintain contact with their members through a network of workplace representatives. The union representative can discuss members complaints with the employer. The union also provides legal assistance, and keeps them informed in workplace health and safety issues.
Legislation’s is laws which have been passed by the
Federal and State Government to control conflicts which may arise in the work place. An example of this is the industrial relations act which creates the Australian industrial relations commission ( the IRC ) The IRC deals with industrial disputes and approving settlements. This usually results in the creation of variation of awards and agreements. Before a legislation is pass it must first go thorough both houses of parliament. Rules are sets of

principals and guidelines for a legislation. It is the awards and agreements in the Hospitality Industry which set the legal minimum wages and working conditions for specified occupations. Awards outline: the minimum wage to be paid for the job, the maximum hours to be worked, public holidays and sick leave rights, superannuation rights, the length of notice to be given, and any payments to be made when the employee is retrenched. These awards and agreements are set by the Government and in no way can be negotiated. They can however be negotiated in awards such as the Hotels, Resorts and Hospitality Industry
Award, in regards that over award payments can be negotiated by any employee. Union officials and
Government inspectors are enable to examine time and wages records to ensure that employees are being paid correctly. State awards cover employees of hotel, motels and casinos in the parts of Australia that don’t fall under the
Federal Hotels Awards. As a result of the awards employees have a obligation to: Follow all reasonable commands that relate to their employment, to perform there jobs in a competent manner, work at a reasonable standard of competence, preserve confidentiality and to work the hours agreed in accordance with awards or agreements.

Where as Employers have a obligation to: Pay for work performed, pay full wages when the employee is ill, pay for any loss or injury to a third party caused by an employee’s action at work, observe statutory obligations, provide suitable amenities, provide work appropriate to the employee’s skill and to provide a safe, hygienic workplace.
Enterprise bargaining was introduced through a new legislation in 1991 which provides employers and employees with the opportunity to enter individual enterprise agreements. Where a agreement cannot be reached the relevant award continues to apply. However there are a few restrictions such as: The hourly rate of pay for ordinary time can’t be under the level set by the award, the agreement cant stipulate more than 40 hours of work per week and it has to provide a minimum sick leave period on full pay each year. Also the Annual Holiday Act of 1994 and the Long Service Leave Acts and the
Employment Protection Acts of 1983 need to be complied with. A few acts and regulations are: Commonwealth industrial Relations Act 1988, and the Industrial and employee relations act 1994 As regards to opportunities for career development an training, employees have to undergo training to qualify for increased wages and access

to career paths. It is essential, especially in the hospitality industry that all employees are multi - skilled.
RESOURCES Introductory module 9 Hospitality law and industrial relations An introduction to catering assigned text book TAFE Tea Tree Gully TAFE Giles Plains Information
Sheet received in class
Keywords: word count food hospitality industry become biggest employers state attained much higher status society demands high standards work from employees employment opportunities many eagerly sought vast majority people this reason other established business interviews conducted through these interviews interviewer looks personal qualities interpersonal skills prospective employee fulfill requirements most important things that employer looks personal qualities these consist keen attitude friendly disposition neat appearance willingness work confidence cleanliness personal hygiene deportment efficient honesty among many others interpersonal skills basically include ability interact with people using initiative deal with problems which arise customer satisfied interpersonal skills exercised then they will greatly contribute happy successfully working environment this accomplished remembering keep mind fundamental aspect catering establishment which quot always acknowledge that customers most important people business nothing more important than serving them quot introduction catering fact that large amount satisfaction found food hospitality industry jobs very often sought after many wish enter industry usually gaining apprenticeship apprenticeships hospitality usually last between years years these apprenticeships mainly consist training combined with full time practical work experience along future training tafe apprenticeships usually categorized into bread making baking butchering small goods making cooking pastry cooking waiting gain apprenticeship today south australia person needs least years also applicant required have least reached year have good grounding basic mathematics administered state government before applying recommended registers their interest centre when employer takes apprentice there probationary period three months before contract signed this ensures employer will permit apprentice take time attend classes belief traineeships same however differ some what example federal government have administed traineeships which last minimum year consists weeks training weeks employment unlike apprenticeship minimum traineeship completion traineeship trainees awarded australian traineeship provided nationwide recognition certificate also enables trainee qualify further education actu came into action almost australian industries actu provides greater individual negotiation between worker trade movement australia provided members worker collective power improve their rights working conditions trade unions major

impact development industrial industrial relation main union australian liquor miscellaneous workers union about members trade unionism characterized system regulation industrial relations union pass provided members collective power improve their rights working conditions unions played major role development relations unions need registered rules activities membership fees maintain contact through network workplace representatives representative discuss complaints also provides legal assistance keeps them informed workplace health safety issues legislation laws been passed federal state government control conflicts arise place example relations creates commission deals disputes approving settlements results creation variation awards agreements before legislation pass must first thorough both houses parliament rules sets principals guidelines legislation awards agreements legal minimum wages conditions specified occupations awards outline wage paid maximum hours worked public holidays sick leave rights superannuation length notice given payments made when employee retrenched agreements negotiated they however negotiated such hotels resorts award regards over award payments negotiated employee officials inspectors enable examine time wages records ensure employees being paid correctly cover employees hotel motels casinos parts australia fall under federal hotels result obligation follow reasonable commands relate employment perform there jobs competent manner reasonable standard competence preserve confidentiality hours agreed accordance where employers obligation performed full wages when loss injury third party caused action observe statutory obligations provide suitable amenities provide appropriate skill provide safe hygienic workplace enterprise bargaining introduced through provides employers opportunity enter individual enterprise where agreement cannot reached relevant award continues apply however there restrictions such hourly rate ordinary under level agreement cant stipulate more than hours week sick leave period full each year annual holiday long service leave acts protection acts need complied acts regulations commonwealth regards opportunities career development undergo qualify increased access career paths essential especially multi skilled resources introductory module introduction catering assigned text book tafe tree gully tafe giles plains information sheet received class
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