KENNESAW STATE UNIVERSITY
GRADUATE COURSE PROPOSAL OR REVISION,
Cover Sheet (10/02/2002)
Course Number/Program Name EDL 6770 Technology Support, Management & Operations
Department Educational Leadership
Degree Title (if applicable) Master of Education in Educational Leadership
Proposed Effective Date Fall, 2005
Check one or more of the following and complete the appropriate sections:
X New Course Proposal
Course Title Change
Course Number Change
Course Credit Change
Course Prerequisite Change
Course Description Change
Sections to be Completed
II, III, IV, V, VII
I, II, III
I, II, III
I, II, III
I, II, III
I, II, III
Notes:
If proposed changes to an existing course are substantial (credit hours, title, and description), a new course with a
new number should be proposed.
A new Course Proposal (Sections II, III, IV, V, VII) is required for each new course proposed as part of a new
program. Current catalog information (Section I) is required for each existing course incorporated into the
program.
Minor changes to a course can use the simplified E-Z Course Change Form.
Submitted by:
Approved
Dr. Traci Redish
Faculty Member
2-15-05_
Date
Not Approved
Department Curriculum Committee Date
Approved
Approved
Approved
Approved
Approved
Approved
Not Approved
Department Chair
Date
School Curriculum Committee
Date
School Dean
Date
GPCC Chair
Date
Dean, Graduate Studies
Date
Not Approved
Not Approved
Not Approved
Not Approved
Not Approved
Vice President for Academic Affairs Date
Approved
Not Approved
President
EDL 6765 Technology Support, Management, & Operations
Date
1
KENNESAW STATE UNIVERSITY
GRADUATE COURSE/CONCENTRATION/PROGRAM CHANGE
I.
Current Information (Fill in for changes)
Page Number in Current Catalog
Course Prefix and Number
Course Title
Credit Hours
Prerequisites ___________________________________________
Description (or Current Degree Requirements)
II.
Proposed Information (Fill in for changes and new courses)
Course Prefix and Number _EDL 6770_______________________
Course Title _ Technology Support, Management & Operations
Credit Hours 3
Prerequisites Admission to M.Ed. program in Ed. Leadership or___
graduate Ed. Leadership certification program
Description (or Proposed Degree Requirements)
This course examines the role of leadership to support and manage technology in order to
maximize student learning and increase the efficiency of school operations. It is designed
to examine the technical aspects of building-related technologies including, but not
limited to, desktop/laptop computers, wired and wireless networks, various instructional,
administrative and technical software, and Internet technologies. This course will explore
different models of technology support and present ideas on how to support technology
effectively through teams of teachers, students, parents, and school system personnel. In
addition, the course will address emerging technologies and their potential uses in
education.
III.
Justification
Effective school leaders must advocate for adequate, timely, and high-quality technology
support services for their schools. They must allocate financial and human resources to
ensure complete and sustained implementation of the technology plan. This course will
prepare candidates to support and manage the technology needs of teachers,
administrators, and students in a K-12 environment and address the skills and
competencies needed for selecting, implementing, and procuring various educational and
administrative technologies.
EDL 6765 Technology Support, Management, & Operations
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IV.
Additional Information (for New Courses only)
Instructor:
Text: None required
Prerequisites:
Admission to M.Ed. program in Ed. Leadership or graduate Ed. Leadership
certification program
Objectives:
1.
Candidates will use appropriate computer terminology to lead technology planning sessions; describe
and identify technical support needs; facilitate technical purchasing and local installation transactions;
and supervise local infrastructure, hardware and software installations. (NETS-A 2,4 ), (ELCC 1, 3)
2. Candidates will demonstrate knowledge, skills, and understanding of concepts related to technology.
(NETS-A 2, 3, 4), (ELCC 1, 3)
3. Candidates will plan, budget, purchase and appropriate technology resources to support authentic, real
world learning environments; enable and empower learners with diverse backgrounds, characteristics,
and abilities; and accommodate interdisciplinary teaching and learning. (NETS-A 1, 2, 3, 4, 6),
(ELCC 1, 2, 3, 4)
4. Candidates will demonstrate the ability to secure appropriate technical assistance as needed to maintain
administrative or building technology. (NETS-A 4), (ELCC 3)
5. Candidates will engage community partners in providing financial and motivational incentives for use
of technologies in the schools. (NETS-A 1, 3, 4), (ELCC 3, 4)
6. Candidates will examine how technology can be used to enhance school operations including school
management, business procedures, finance and scheduling. (NETS-A 3, 4), (ELCC 3)
7. Candidates will make technology purchasing decisions consistent with school, district and state
standards. (NETS-A 3, 4), (ELCC 3)
8. Candidates will complete a hardware comparative analysis, researching various hardware components,
benefits, costs, and features and make justifiable recommendations for possible procurement for a
school/district. (NETS-A 3, 4), (ELCC 3)
9. Students will complete a software comparative analysis, researching various software components,
benefits, costs, and features and make justifiable recommendations for possible procurement for a
school/district. (NETS-A 3, 4), (ELCC 3)
10. Candidates will understand the importance of advocating for adequate, timely, and high-quality
technology support services for their school/district. (NETS-A 1, 4), (ELCC 3)
11. Candidates will demonstrate continual growth in technology knowledge and skills to stay abreast of
current and emerging technologies. (NETS-A 3, 4), (ELCC 2, 3)
12. Candidates will examine and reflect on issues and trends related to the implementation of technology
within schools. (NETS-A 1-6) (ELCC 1-6)
Instructional Method
The instructional method will blend traditional face-to-face lecture, professional
readings and class discussions with hands-on experiences, online exercises,
discussion forums and collaborative activities.
EDL 6765 Technology Support, Management, & Operations
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Method of Evaluation
Candidates will be evaluated using the following criteria:
Hardware comparative analysis
Software comparative analysis
Technology Support Infrastructure Report
Presentation
Discussion Forum
20 points
20 points
20 points
20 points
20 points
Grades will be assigned as follows:
92-100 average points
A
85-91 average points
B
76-84 average points
C
<76 average points
F
For a grade of A:
 All parts of the
assignments are
complete as defined
by the instructor.
 Topics are fully
developed.
 Knowledge of subject
matter is clear and
work is focused on
assigned topics.
 Additional
information beyond
requirements is
included if
appropriate.
 Work shows a clear
match between
theory and practice.
 Work shows
evidence of critical
thinking.
 Work contains few or
no errors in writing.
 Citations and
references are used
correctly and
consistently.
The student’s work will exhibit the following:
For a grade of B:
For a grade of C or below:
 All parts of the assignments
 Assignments do not address
are addressed, but one or two
all requirements or do not
may be incomplete or unclear
meet some criteria specified.
(i.e., perhaps examples are not
 Topics may be only partially
sufficient or are not explained
developed.
in sufficient detail for the
 No clear match between
reader to form a clear picture.
theory and practice.
 Knowledge of subject matter
 Contains numerous errors in
is clear.
writing.
 Work shows a clear match
 Errors in citations and
between theory and practice.
references or no citations
 Work contains several errors
and references where
in writing.
needed.
 Citations and references are
used correctly and
consistently.
EDL 6765 Technology Support, Management, & Operations
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V.
Resources and Funding Required (New Courses only)
Resource
Amount
Faculty
Other Personnel
Equipment
Supplies
Travel
New Books
New Journals
Other (Specify)
0
0
0
0
0
0
0
0
TOTAL
0
Funding Required Beyond
Normal Departmental Growth
No additional funds are anticipated.
EDL 6765 Technology Support, Management, & Operations
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VI. COURSE MASTER FORM
This form will be completed by the requesting department and will be sent to the Office of the
Registrar once the course has been approved by the Office of the President.
The form is required for all new courses.
DISCIPLINE
COURSE NUMBER
COURSE TITLE FOR LABEL
(Note: Limit 16 spaces)
CLASS-LAB-CREDIT HOURS
Approval, Effective Term
Grades Allowed (Regular or S/U)
If course used to satisfy CPC, what areas?
Learning Support Programs courses which are
required as prerequisites
Educational Leadership
EDL 6770
Tech Support
3 credit class
Fall 2005
Regular
APPROVED:
________________________________________________
Vice President for Academic Affairs or Designee __
EDL 6765 Technology Support, Management, & Operations
6
EDL 6770
Technology Support, Management, and Operations
Department of Educational Leadership
Kennesaw State University
_________ Semester, 20__
Instructors:
Name:
Address:
Office Phone:
E-mail:
Class Sessions:
Day:
Location:
WebCT: Utilized in tandem with on-site attendance
Semester Hours:
3
Prerequisites:
Admission to M. Ed. program in Educational Leadership or graduate Educational
Leadership Add-On Certification program.
Texts (required):
None required.
Readings:
Professional journal readings will be assigned over the course of study.
Referenced Journals and Instructional Resources:
Association for the Advancement of Computing in Education http://www.aace.org
Association for Supervision and Curriculum Development http://www.ascd.org/portal/site/ascd/index.jsp
Center for Applied Research in Educational Technology http://caret.iste.org
Consortium for School Networking http://www.cosn.org/index.cfm
Contemporary Issues in Technology and Teacher Education http://www.citejournal.org
Educational Researcher http://www.aera.net/publications/?id=317
Edutopia http://glef.org
Georgia Learning Connections http://www.glc.k12.ga.us
International Society for Technology in Education http://www.iste.org
Journal of Educational Technology and Society http://www.ifets.info
Journal of Research on Technology in Education http://www.iste.org/jrte/37/2/index.cfm
Journal of Technology Education http://scholar.lib.vt.edu/ejournals/JTE
Learning and Leading with Technology http://www.iste.org/LL/32/4/index.cfm
Microsoft Education http://www.microsoft.com/education
EDL 6765 Technology Support, Management, & Operations
7
Regional Educational Laboratory Network http://www.relnetwork.org
Teaching Horizons in Education (THE) Journal http://www.thejournal.com
Catalog Description:
This course examines the role of leadership to support and manage technology in order to maximize student learning
and increase the efficiency of school operations. It is designed to examine the technical aspects of building-related
technologies including, but not limited to, desktop/laptop computers, wired and wireless networks, various
instructional, administrative and technical software, and Internet technologies. This course will explore different
models of technology support and present ideas on how to support technology effectively through teams of teachers,
students, parents, and school system personnel. In addition, the course will address emerging technologies and their
potential uses in education.
Purpose/Rationale:
Effective school leaders must advocate for adequate, timely, and high-quality technology support services for their
schools. They must allocate financial and human resources to ensure complete and sustained implementation of the
technology plan. This course will prepare candidates to support and manage the technology needs of teachers,
administrators, and students in a K-12 environment and address the skills and competencies needed for selecting,
implementing, and procuring various educational and administrative technologies.
Conceptual Framework:
COLLABORATIVE DEVELOPMENT OF EXPERTISE IN
TEACHING AND LEARNING
The Professional Teacher Education Unit (PTEU) at Kennesaw State University is committed to developing
expertise among candidates in initial and advanced programs as teachers and leaders who possess the capability,
intent and expertise to facilitate high levels of learning in all of their students through effective, research-based
practices in classroom instruction, and who enhance the structures that support all learning. To that end, the PTEU
fosters the development of candidates as they progress through stages of growth from novice to proficient to expert
and leader. Within the PTEU conceptual framework, expertise is viewed as a process of continued development, not
an end-state. To be effective, teachers and educational leaders must embrace the notion that teaching and learning
are entwined and that only through the implementation of validated practices can all students construct meaning and
reach high levels of learning. In that way, candidates are facilitators of the teaching and learning process. Finally,
the PTEU recognizes, values and demonstrates collaborative practices across the college and university and extends
collaboration to the community-at-large. Through this collaboration with professionals in the university, the public
and private schools, parents and other professional partners, the PTEU meets the ultimate goal of assisting Georgia
schools in bringing all students to high levels of learning.
Use of Technology
Technology Standards for Educators are required by the Professional Standards Commission. Telecommunication
and information technologies will be integrated throughout the master teacher preparation program, and all
candidates must be able to use technology to improve student learning and meet Georgia Technology Standards for
Educators. During the courses, candidates will be provided with opportunities to explore and use instructional
media, especially microcomputers, to assist teaching. They will master use of productivity tools, such as multimedia
facilities, local-net and Internet, and feel confident to design multimedia instructional materials, create WWW
resources, and develop an electronic learning portfolio.
Diversity Statement
A variety of materials and instructional strategies will be employed to meet the needs of the different learning styles
of diverse learners in class. Candidates will gain knowledge as well as an understanding of differentiated strategies
and curricula for providing effective instruction and assessment within multicultural classrooms. One element of
EDL 6765 Technology Support, Management, & Operations
8
course work is raising candidate awareness of critical multicultural issues. A second element is to cause candidates
to explore how multiple attributes of multicultural populations influence decisions in employing specific methods
and materials for every student. Among these attributes are age, disability, ethnicity, family structure, gender,
geographic region, giftedness, language, race, religion, sexual orientation, and socioeconomic status. An emphasis
on cognitive style differences provides a background for the consideration of cultural context.
Kennesaw State University provides program accessibility and accommodations for persons defined as disabled
under Section 504 of the Rehabilitation Act of 1973 or the Americans with Disabilities Act of 1990. A number of
services are available to support students with disabilities within their academic program. In order to make
arrangements for special services, students must visit the Office of Disabled Student Support Services (ext. 6443)
and develop an individual assistance plan. In some cases, certification of disability is required.
Please be aware there are other support/mentor groups on the campus of Kennesaw State University that address
each of the multicultural variables outlined above.
Statement for School-Based Activities
While completing your graduate program at Kennesaw State University, you are required to be involved in a variety
of leadership and school-based activities directed at the improvement of teaching and learning. Appropriate
activities may include, but are not limited to, attending and presenting at professional conferences, actively serving
on or chairing school-based committees, attending PTA/school board meetings, leading or presenting professional
development activities at the school or district level, and participating in education-related community events. As
you continue your educational experiences, you are encouraged to explore every opportunity to learn by doing.
Professional Portfolio Narrative:
A required element in each portfolio for the Graduate Program is the portfolio narrative. The purpose of the portfolio
narrative is to ensure that every candidate reflects on each of the proficiencies on the CPI with regard to what
evidence the candidate has selected for his/her portfolio. In your portfolio, you need to include a narrative, which
includes descriptive, analytic, and reflective writing in which you reflect on each proficiency and how you make the
case that the evidence you have selected in your portfolio supports a particular proficiency, using the Portfolio
Narrative Rubric as a guide. The narrative should be comprehensive, documenting research-based best practices.
Goals and Objectives:
This course is designed to meet the following objectives:
13. Candidates will use appropriate computer terminology to lead technology planning sessions; describe
and identify technical support needs; facilitate technical purchasing and local installation transactions;
and supervise local infrastructure, hardware and software installations. (NETS-A 2,4 ), (ELCC 1, 3)
14. Candidates will demonstrate knowledge, skills, and understanding of concepts related to technology.
(NETS-A 2, 3, 4), (ELCC 1, 3)
15. Candidates will plan, budget, purchase and appropriate technology resources to support authentic, real
world learning environments; enable and empower learners with diverse backgrounds, characteristics,
and abilities; and accommodate interdisciplinary teaching and learning. (NETS-A 1, 2, 3, 4, 6),
(ELCC 1, 2, 3, 4)
16. Candidates will demonstrate the ability to secure appropriate technical assistance as needed to maintain
administrative or building technology. (NETS-A 4), (ELCC 3)
17. Candidates will engage community partners in providing financial and motivational incentives for use
of technologies in the schools. (NETS-A 1, 3, 4), (ELCC 3, 4)
18. Candidates will examine how technology can be used to enhance school operations including school
management, business procedures, finance and scheduling. (NETS-A 3, 4), (ELCC 3)
19. Candidates will make technology purchasing decisions consistent with school, district and state
standards. (NETS-A 3, 4), (ELCC 3)
20. Candidates will complete a hardware comparative analysis, researching various hardware components,
benefits, costs, and features and make justifiable recommendations for possible procurement for a
school/district. (NETS-A 3, 4), (ELCC 3)
EDL 6765 Technology Support, Management, & Operations
9
21. Students will complete a software comparative analysis, researching various software components,
benefits, costs, and features and make justifiable recommendations for possible procurement for a
school/district. (NETS-A 3, 4), (ELCC 3)
22. Candidates will understand the importance of advocating for adequate, timely, and high-quality
technology support services for their school/district. (NETS-A 1, 4), (ELCC 3)
23. Candidates will demonstrate continual growth in technology knowledge and skills to stay abreast of
current and emerging technologies. (NETS-A 3, 4), (ELCC 2, 3)
24. Candidates will examine and reflect on issues and trends related to the implementation of technology
within schools. (NETS-A 1-6) (ELCC 1-6)
Course Requirements/Assignments:
1.
2.
3.
4.
Candidates will complete a hardware comparative analysis, researching various hardware components,
benefits, costs, and features and make justifiable recommendations for possible procurement for a
school/district.
Candidates will complete a software comparative analysis, researching various software components,
benefits, costs, and features and make justifiable recommendations for possible procurement for a
school/district.
Candidates will research different options for maximizing technology support in their school and present
a report detailing a technology support infrastructure to support teaching and learning.
Candidates will participate in a series of online discussion forums responding to journal articles,
exploring critical issues and trends, and addressing emerging educational technologies. Student positions
on each topic should be shaped by facts and research gathered from professional readings. Postings
should be thoughtful and reflect a thorough examination of the topic. Students will read and review
submissions by other students and provide an analytical response to at least two of their peers.
EDL 6765 Technology Support, Management, & Operations
10
Evaluation and Grading
For a grade of A:
 All parts of the
assignments are
complete as defined
by the instructor.
 Topics are fully
developed.
 Knowledge of subject
matter is clear and
work is focused on
assigned topics.
 Additional
information beyond
requirements is
included if
appropriate.
 Work shows a clear
match between
theory and practice.
 Work shows
evidence of critical
thinking.
 Work contains few or
no errors in writing.
 Citations and
references are used
correctly and
consistently.
The student’s work will exhibit the following:
For a grade of B:
For a grade of C or below:
 All parts of the assignments
 Assignments do not address
are addressed, but one or two
all requirements or do not
may be incomplete or unclear
meet some criteria specified.
(i.e., perhaps examples are not
 Topics may be only partially
sufficient or are not explained
developed.
in sufficient detail for the
 No clear match between
reader to form a clear picture.
theory and practice.
 Knowledge of subject matter
 Contains numerous errors in
is clear.
writing.
 Work shows a clear match
 Errors in citations and
between theory and practice.
references or no citations
 Work contains several errors
and references where
in writing.
needed.
 Citations and references are
used correctly and
consistently.
Hardware comparative analysis
Software comparative analysis
Technology Support Infrastructure Report
Presentation
Discussion Forum
20 points
20 points
20 points
20 points
20 points
Grades will be assigned as follows:
92-100 average points
A
85-91 average points
B
76-84 average points
C
<76 average points
F
Academic Integrity Statement
Every KSU student is responsible for upholding the provisions of the Student Code of Conduct, as published in the
Undergraduate and Graduate Catalogs. Section II of the Student Code of Conduct addresses the University's policy
on academic honesty, including provisions regarding plagiarism and cheating, unauthorized access to University
materials, misrepresentation/falsification of University records or academic work, malicious removal, retention, or
destruction of library materials, malicious/intentional misuse of computer facilities and/or services, and misuse of
student identification cards. Incidents of alleged academic misconduct will be handled through the established
procedures of the University Judiciary Program, which includes either an "informal" resolution by a faculty member,
EDL 6765 Technology Support, Management, & Operations
11
resulting in a grade adjustment, or a formal hearing procedure, which may subject a student to the Code of Conduct's
minimum one semester suspension requirement.
Class Attendance Policy
See appropriate graduate KSU catalog for statement.
Course Outline
(subject to change)
Topic
Technical Challenges in Today’s Schools
Educational Computing Devices
Wireless and Wired Networks, Servers, and Internet Filtering
Software: Windows/Apple/Office Suites/Educational Software
Information Systems
Security
Technology Support
Implementing Technology
References/Bibliography:
Conceptual Framework Summary References:
Odell, S. J., Huling, L., & Sweeny, B. W. (2000). Conceptualizing quality mentoring, background
information. In S. J. Odell & L. Huling (Eds.), Quality mentoring for novice teachers (pp. 3-14).
Indianapolis, IA: Kappa Delta Pi.
Sternberg, R. J. (1996). Educational psychology has fallen, but it can get up. Educational
PsychologyRreview, 8(2), 175-185.
Sternberg, R. J. (1998). Metacognition, abilities, and developing expertise: What makes an expert student?
Instructional Science, 26, 127-140.
Course references:
Bob Cerelli’s Windows Site http://onecomputerguy.com
C/Net http://www.cnet.com
DuBose, C. (2004). Fighting spam and winning. Learning & Leading with Technology, 32(1), 36-40.
EDC Center for Online Professional Education. (2004). The school network handbook. Eugene, OR: ISTE.
Internet Tourbus http://tourbus.com
Joyner, A. (2003). No strings attached. American School Board Journal, 190(9), 50-52. Retrieved February 5,
2005, from ERIC database EJ672943.
McKenzie, J. (Nov-Dec, 2002). The true cost of ownership. MultiMedia Schools, 9(6), 24-28. Retrieved
February 5, 2005, from Academic Search Premier database.
PC Guide http://www.pcguide.com
PC Magazine http://www.pcmag.com
PC Pitstop http://www.pcpitstop.com
PC World http://www.pcworld.com
TechRepublic http://techrepublic.com.com
Warger, T. (Ed.). (2002). The EDUTECH Report, 2001-2002. The EDUTECH Report, 17 (1-12). Apr 2001Mar 2002.
Williams, B. (2004). We’re getting wired, we’re getting mobile, what’s next? Fresh ideas for educational
technology planning. Eugene, OR: ISTE.
ZDNet http://www.zdnet.com
EDL 6765 Technology Support, Management, & Operations
12
Operating Systems
www.microsoft.com/windows
www.novell.com
www.redhat.com
Hardware
www.dell.com
www.hp.com
www.ibm.com
www.apple.com
www.palm.com
Network Related
www.blackbox.com
www.cwnp.com
www.cisco.com
www.proxim.com
www.linksys.com
www.dlink.com
www.wi-fi.org
SIS Related
www.pearsondigital.com
www.apple.com/education/powerschool
Technology Comparison and Pricing
www.pricewatch.com
www.cnet.com
www.computershopper.com
www.zdnet.com
EDL 6765 Technology Support, Management, & Operations
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