Effective Technical Speaking for Computer Engineers Professional Development

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Professional Development

CSCE

488

Effective Technical Speaking

for Computer Engineers

(Adapted from material from Roger Kieckhafer

& Sharad Seth)

Lecture Overview

 Preparation phase

 Audience Analysis

 Objectives and main points

 Effective use of slides

 Format, Fonts & Figures

 Handouts

 Effective verbal presentation

 Matching verbal and visual parts

 Keeping the audience interested (awake)

 Handling Questions

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Preliminary Items

 Choose your Medium (slides, Powerpoint, etc.)

 What is necessary?

 What is sufficient?

 What is easiest to execute?

 Rehearsal

 Rehearse for a human critic (teammate)

 Videotape can be very enlightening

 Rehearsal can be a major mitigator of stage fright

 Get your timing down pat!

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Audience Analysis

 Who are they (demographically)?

 Age, gender, culture, educational level?

 What are they?

 Students, colleagues, engineers, executives?

 Customers?

 What is their knowledge level?

 What are they looking for?

 What do they expect to learn?

 How badly do they want to learn it?

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Objectives

 Three universal objectives

Get the “facts” across

 Convince the audience of their validity

 Keep them awake long enough to do the above

 Individual objectives influence the emphasis

Should you emphasize “just the facts”?

 Will you need to do a lot of convincing?

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Identify the Main Points

 Assumption: a listener can only handle 5 main points

 Realize that at any time, 20% of audience is thinking of something else

 Repeat the main points 3 times

 First, them what is coming (Intro/summary)

 Then, tell it to them (main body of talk)

 Finally, tell them what you just told them (conclusions)

 Distinguish between main points and details

 Hierarchical levels of bullets on slides

 Vocal volume, inflection and pauses

 Summary slides at beginning and end

 Use pictures whenever you can

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Slide Organization

 Title Page

 title

 authors

 affiliation (or course number)

 Contact data (at least e-mail)

 Date of presentation

 Outline or Overview

 Main Body of the Slides

 Conclusions or Summary

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General Slide Format

 Keep It Simple, Stupid!

 Visual clutter is distracting

 Too many special effects are distracting

 Use animation for illustration, not cosmetics

 Want them to remember the substance , not the form

Use short, concise “bullets”

 Employ hierarchical bullets

 Do not use paragraphs or long sentences

 Do not cram too much onto one slide

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Fonts

 Font Styles

 Keep fonts clean and simple

 e.g. Arial or LaTeX \sf for most text

 e.g. Times New Roman or LaTeX \rm for titles

Don’t use too many fonts

 Limit the use of emphasis (e.g. underlining)

 Font Sizes

 Use at least 20 pt. for default text (LaTeX \LARGE)

 At least 24 pt for televised talks

 If the audience has to work at it, they just will give up

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Use of Figures & Examples

 A good picture (example) is worth a thousand words

 And a bad picture is worth a thousand snores

 Take time to talk the audience through each figure

 Make sure the image is clearly visible

 Line size is thick enough

 High enough contrast in colors

 Make sure fonts on the picture are readable

 Exception: if you had to borrow a pre-made image

 Then you really have to talk them through it

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A Bad Slide

 The instance space X n consists of all configurations of n points on R

 A concept is a set of all configs. from X n within unit distance under the Hausdorff metric of some “ideal” configuration of k points, where HD between configs. P and Q is

H ( P , Q )

 max{ max p

P

{ min q

Q

{ d ( p , q )}} , max q

Q

{ min p

P

{ d ( p , q )}}} and d(p,q) is distance from p to q

If P is any configuration of points on R , then concept corresponding to P is C

P

{ X

X n

: H ( P , X )

1 }

X is a positive example of C

P example otherwise if it’s in

C

P and is a negative

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A Better Slide

 Each concept c is a set of fixed-width intervals on R

 Each example X is a set of points on R

 Example is positive iff each point in an interval & no interval empty

concept

X

1

X

2

X

3

positive negative negative

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Use of Handouts

 Slides must be uniquely numbered (increasing order)

 Handout copies of all slides before beginning

 Include all slides

 In the same order and with the same numbering scheme

 Stapled or bound

 Two slides per handout page is eminently readable

 Four to six slides per page may be too many

 Harder to take notes

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Match Verbal & Visual Parts

 Time-per-slide

 Rule-of-thumb: 2-3 minutes per slide

 Figures generally take longer

 Rehearse with your actual slides

Do not verbally “wander away” from your bullets

 No one will remember a word you said

 anything worth remembering must have a bullet

 Point to the slides to change context

 Do not present complex details verbally

 formulas, equations, statistics, etc. must be visual

 But beware of information overload!

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Pay Attention to the Audience

Pick a few people and “talk to them”

 Make eye contact (keeps them awake)

 Change victims periodically (keeps them guessing)

 Cover the whole room

 There is lots of feedback available

 Facial expressions & body language

 Furrowed brows vs. nodding heads

 Fidgeting, browsing ahead in the handout, eyes closed

 Adjust your talk to these cues

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Physical Actions

Stand up, don’t sit

 Get away from the workstation

 They can hear you better,

 Puts you in a physically dominant position

Don’t just stand there, Move !

 A little motion keeps people awake

 Use hand gestures

BUT: don’t overdo it.

 A moving target commands attention

 Too much motion is a distraction

 Face the audience

Point to the screen, not the slide!

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Speak up!

 Speak loud enough to be heard without effort

 Speak with confidence (watch out for arrogance)

 Improves your credibility

 Try to use the lower registers of your voice

 Vary the pitch, volume, inflection

Develop a rhythm (don’t stumble over each word)

 If you have an accent or impediment

 Slow down!

Don’t let your volume drop

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Connecting with the Audience

Talk, don’t read!

 Take cues from your slides, but do not read them

It’s OK to check your notes (occasionally)

Having notes on the “backup” papers helps

 Write on the slides

 It gives the audience something to do

 It strongly reinforces memory

 It draws their attention to the details

 Especially good if the details are important

 Give them time to get caught up

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Being “Entertaining”

 Acknowledge that listening is hard work

 Entertaining implies keeping them:

 interested, focused, awake

 Using Humor

 Need the right amount, of the right type

 Should be relevant to the topic

 A little goes a long way

 short relevant stories

 a little irreverent comment

Don’t push your luck

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Handling Questions

Repeat the question: “The question is …”

 So, everyone else gets a chance to hear it,

 To make sure you understand it

 To stall while you formulate the answer

 Deferring the question is OK:

 If you are discussing it later in the talk

 If it is too complex & peripheral - offer to discuss later

If you really don’t know - say you will find out for them

 Always follow up on a deferred question

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Group Presentations

 Should be a single cohesive presentation

 visual style

 page numbering

 handout binding

 One person should handle intro. & conclusions

 Introduce other team members

 Overview what topics they will cover

 Hand-off the presentation to others by name

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 A presentation can make or break a project

Summary

 Know your audience ahead of time

 Identify the main points you want to get across

 Use clear, effective slides

 Use a loud, clear, non-monotonous voice

 Match the verbal to the visual presentation

 Pay attention to the audience

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