Towson University
Department of Health Science
Community Fieldwork Handbook
General Agency Information
AGENCY NAME: ANNE ARUNDEL HEALTH SYSTEM MEDICAL CENTER
AGENCY ADDRESS: 2001 Medical Parkway
Annapolis, Maryland 21401
AGENCY TELEPHONE:
Web Page/URL
443-481-4820
FAX: 443-481-1334
http://www.aahs.org/
Geographic Areas Served: Anne Arundel County, Calvert and Prince George’s
counties and the Eastern Shore of Maryland.
Supervisor(s):
Name: Kathleen Whittaker
Title: Manager of Patient Advocacy
Email: kwhittaker@aahs.org
Phone: 443-481-4820
AGENCY GOALS & OBJECTIVES:
At Anne Arundel Medical Center (AAMC), our mission is to enhance the health of the
people we serve, and our vision is Vision 2020: Living Healthier Together. We provide
acute inpatient and outpatient care on a non-profit basis.
AAMC is the third largest private sector employer in Anne Arundel County, with a
workforce of more than 3,000 full and part-time employees. In addition, there are more
than 800 members of the medical staff.
DEPARTMENT GOALS AND OBJECTIVES:
Patient Advocacy has a philosophy to “walk beside the patient through their experience”
This department touches every department a patient touches and our goals are always
to enhance the experience of the patient and family to ensure the most positive and
supportive experience possible. We actively use patient feedback to re-assess the care
that we provide in order to facilitate change to provide the very best and highest quality
care possible to our patients in the future.
Feb. 2011
CRIMINAL BACKGROUND CHECK REQUIRED? Yes
INTERNSHIP INFORMATION (How might your organization use and improve a
health education student’s skills and knowledge?):
The student works closely with all the members of the Patient Advocacy team. You will
work side by side with the Manager on special projects and complaint follow up. You
will follow and observe the role of Patient Relations Coordinator and Patient and Family
Liaison in all areas of the hospital.
You work very closely with the Manager to identify and strengthen your passion and skill
set. This is an excellent opportunity to see first-hand the inner workings of how a
hospital functions and how the departments work together to accomplish projects. If
there is an area of special interest, this can be explored under the direction of your
school supervisor as well as hospital supervisor. This internship is a great opportunity
and it is what you make it!
INTERN INFORMATION (What are the skills and qualities you seek in an intern?):
We look for a highly motivated individual with great PR skills who loves to work with
people.
You need to be self directed and self motivated and not afraid to talk with patients and
families, to assist and support them through their experience.
OTHER INFORMATION (Parking problems? Need for night/weekend availability?
Things a student should know before an interview?):
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Hours are normal business hours with a work expectation of calling the Manager
when late or absent.
Childhood Immunizations must be caught up and are required.
Flu shot and TB within the last year required
Hepatitis series must be started or completed
Feb. 2011