Procedure Manuals
What is a
Procedure Manual?
a formal communication of written
procedures developed by managers to
acquaint employees with the methods
for performing certain duties within
a their department.
Why Managers Create
Procedure Manuals?
• so the need for constant repetition
of instruction can be eliminated.
• so someone in your department can
do your job if you call out sick.
The Process of Creating
a Procedural Manual
Step 1 - Job Analysis
Step 2 - Job Description
Step 3 – Job Procedure
Questionnaire Method
the employee, often aided by their
supervisor, fills out a questionnaire
describing their job duties.
Interview Method
an analyst interviews an employee and
their supervisor to determine job
duties performed.
Observation Method
an analyst observes the employee
performing their duties.
Writing the
Job Description!
The job – not the person – is to be
described; no modifications for what
the job ought to be or should become
in the future should incorporated into
the description.
Writing the
Job Procedure
once the job is described the
step-by-step procedure to complete
each phase of the job is constructed.