UNIVERSITY OF GUAM
SCHOOL OF BUSINESS & PUBLIC ADMINISTRATION
Bachelor of Business Administration
BA482
BUSINESS/RESEARCH
INTERNSHIP
Outline
and
Assessment Guide
Spring 2014
TERRIE O'BRIEN
Associate Professor
Office: LG Bldg. 124
Mailbox: SBPA Office
Phone: 735-2533
e-mail: theobs@kuentos.guam.net
Office hours as posted
BA482 – Business/Research Internship – Spring 2014
COURSE DESCRIPTION
This is a trainee, residency, research internship program in which the student works in a
technical or professional area under the direct supervision of an individual with experience in a
major area of business.
COURSE PREREQUISITES
Students must have completed all BBA foundation requirements, and must have completed (or
be in the process of completing) all required courses in their respective major/concentration,
prior to enrolling in this course. It is expected that most students will perform this internship
during their senior year.
COURSE RATIONALE
Students need an opportunity apply their classroom knowledge and skills to an actual work
situation. They need the opportunity to work within the business environment to ensure their
commitment to their chosen career paths. They will gain valuable experience that will enhance
their formal education and help to improve their marketability in the workforce. The course
also provides valuable connections between the university and the major industries that it
serves. These linkages enhance the relevance of the course offerings in this college and at this
university.
OBJECTIVES
Students are expected to have acquired sufficient discipline-specific knowledge to function in
their assigned positions. On completion of this course, students should:

Have gained skill in and appreciation of the important tasks involved in an industry and
career related to their major field of study (BBA Goals 1, 2, 5, 6, 7 & 8);

Have improved their ability to apply their formal learning experiences to real world
situations (BBA Goals 1, 2, 3, 5, 6, 7 & 8);

Appreciate the nature, functions, and opportunities of their chosen field (BBA Goals 1,
2, 6 & 8);

Be aware of the duties and responsibilities associated with their prospective career
choices (BBA Goals 1, 2, 4, 5 & 8), and

Have acquired valuable exposure and experience in an area that will enhance their
future career potential (BBA Goals 1, 2 & 8).
BBA GOALS
These course objectives align with the following program learning goals established for the
Bachelor of Business Administration.
BBA 1: Develop an understanding of the business environment of the Western Pacific Region
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BA482 – Business/Research Internship – Spring 2014
BBA 2: Develop core business knowledge and competencies in a business field or area of
concentration;
BBA 3: Recognize how legal, regulatory, political and social environments affect ethical and
socially responsible business decisions;
BBA 4: Develop and appreciate an understanding of diversity, regional, and global issues in
multicultural settings.
BBA 5: Demonstrate effective communication abilities
BBA 6: Demonstrate critical thinking and analytical skills;
BBA 7: Demonstrate competency in information technology and ability to gather and
synthesize information.
BBA 8: Demonstrate the ability to interact with the business community;
BBA 9: Demonstrate effective collaboration, teamwork and leadership.
PEDAGOGICAL METHOD
Initial communication will occur between the interns, the interns’ supervisor(s), and the
instructor. This communication will cover the basic expectations of all parties involved in the
internship program, the students’ responsibilities, and overall professional requirements. Most
teaching will be in the form of mentoring by the interns’ supervisor and through hands-on
experience acquired while performing various duties and responsibilities during the internship.
EVALUATION
Students will be evaluated primarily by the instructor - with input from the student’s
professional supervisor. Criteria will include personal factors such as attendance, appearance,
professionalism, attitude, and actual performance of duties as related to the achievement of
performance standards and other agreed upon goals and objectives. Students will also be
required to submit three typewritten Progress Reports and one Final Report, specific
format and criteria for evaluation is addressed in the following sections.
PROGRESS REPORTS
Students are required to submit three (3) one to two-page “Progress Reports” to the instructor at
regular intervals as agreed upon between the instructor and the student (the exact dates may be
dependent upon the commencement and duration of the internship, but it is expected that the
reports will be due at quarter intervals – ¼ of the way through, ½ the way through, and ¾ the
way through, and then the final report will be due at the end of the internship and no later than
the end of the semester - last day of classes). Each student is solely responsible for
submitting their Progress Reports on the agreed upon due dates. The “Progress Report”
should contain at a minimum the following sections, headings, and content:
I.
II.
III.
IV.
V.
VI.
Name and title of supervisor
Your assumed “adjunct” position/job title
Performance expectations
New skills, knowledge, and abilities learned
Daily tasks and duties performed on scheduled days
Managerial problem or issues observed
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BA482 – Business/Research Internship – Spring 2014
Each report must be typewritten, double-spaced, and have headings and page numbers. In
addition, a professional title page (at a minimum: course number and title, title of report, student
name, title of report, semester, instructor's name, and date) and transmittal letter (business letter
format) must be included as a preface to the body of the report. The report should be submitted
in a professional report cover (or you may use special binding materials).
FINAL REPORT
The “Final Report” will consist of two parts. Part I should be a summary of the information
contained in the three “Progress Reports” and the period covered up to the end of the internship.
Again, the report should have two main sections: Part I. Internship Accomplishments, and Part
II. Case Analysis - which should be prepared using a professional case analysis format. From
the three “Progress Reports” submitted during the internship, identify one managerial
problem/issue and use the framework for analysis to arrive at the situation analysis, alternative
solutions, and final recommendation.
Case Analysis: Framework for Analysis - Part II of the “Final Report” should identify a
problem, what options exist for solving the problem, identification of the best alternative, what
needs to be done, and how it can be accomplished. The situation analysis should explain the key
environmental factors that have and will affect the organization. The problem statement should
identify the underlying issue that is negatively impacting the organization. The alternative
solutions should outline ways that the problem can be solved. The final recommendation should
identify how the solution can be best solved and implemented. The task is to analyze the current
situation, identify a key problem, and prescribe solutions. The analysis should be supported by
logical argument and evidence. Please note: Assertion is not argument, description is not
evaluation.
The format for the case analysis report is as follows:
I.
II.
Executive Summary (maximum 200 words)
Situation Analysis (should include company background and current situation
analysis including all factors related to the issues)
III. Critical Managerial Issue or Problem (should identify the contributing issues and
the key underlying root problem to be solved)
IV. Alternative Solutions (each proposed alternative (at least 3) should solve the
identified problem, including pros and cons for each viable alternative)
V.
Analysis of alternatives using managerial tools (e.g. decision matrix)
V. Recommendation(s) and Action Plan
VI. Conclusion
The “Final Report” must be type-written, double-spaced, and include headings and page
numbers. In addition, a professional title page (at a minimum: course number and title, title of
report, student name, title of report semester, instructor's name, and date) and transmittal
(business letter format) letter must be included as a preface to the body of the report. The report
must be professionally bound before submitting to the instructor.
Failure to comply with these instructions will result in an automatic loss of points for this
assignment and associated penalties for grade allocation.
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BA482 – Business/Research Internship – Spring 2014
ATTENDANCE AND PARTICIPATION
Regular attendance at the job site is a very critical element in the overall evaluation of the
student intern's work performance. The student is required to be on time, based on the preestablished work schedule. At least twenty-four (24) hours advance notice must be given to the
Firm in the event the Student will be absent, unless it is for circumstances beyond the student’s
control. If the student anticipates being late, he or she must call--or leave a message for---the
designated supervisor. Three (3) unexcused absences will result in consideration by the Firm
and the Instructor to drop the Student from the course. The Student acknowledges notice that
regular attendance during the assigned hours with the Firm is expected: _______ (initial).
Additionally, students are expected to perform professionally and show initiative during their
internship. Professional attire is required, unless otherwise indicated by the internship sponsor.
WITHDRAWALS
In the event the Student withdraws from the course the Firm will be promptly informed by the
Student in writing.
*Please note that the instructor reserves the right to alter or change any part of this outline or
the attached contract. If changes are made students will be informed during class with ample
time to fulfill requirement.
PLAGARISM
In line with our School’s program intent of developing ethical professionals, students must
adhere to honesty and accurate referencing (where applicable) to cited sources on exams and
assignments, respectively. Note that when making reference to published works/secondary
data, etc. you must provide appropriate credit to your sources. Use the APA manual as a how-to
guide for accepted citation format. Absolutely no credit/points will be granted for work where
cheating and/or plagiarism are detected. Plagiarism will result in automatic failure of the
course.
The UOG Student Handbook p. 47 states, that students should “not plagiarize." Further p. 49
defines plagiarism as follows:
"The term "plagiarism" includes, but is not limited to the use by paraphrase or direct quotation,
of the published or unpublished work of another person without full and clear acknowledgment.
It also includes the unacknowledged use of materials prepared by another person or agency
engaged in the selling of term papers or other academic materials."
"Plagiarism is the deliberate attempt to deceive the reader through the appropriation and
representation as one's own the work and words of others. Academic plagiarism occurs when a
writer repeatedly uses more than four words from a printed source without the use of quotation
marks and a precise reference to the original source in a work presented as the author's [read
plagiarist's] own research and scholarship. Continuous paraphrasing without serious interaction
with another person's views, by way or argument or the addition of new material and insights, is
a form of plagiarism in academic work."
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BA482 – Business/Research Internship – Spring 2014
Additionally, "3.6 Paraphrasing as plagiarism: Paraphrasing without reference to the original
source and extensive or continuous paraphrasing, even when the source is mentioned, without
the addition of material, that seriously interacts with the paraphrased passages or adds
significant new information, is plagiarism. ...
... Legitimate paraphrasing takes place only where the source is acknowledged and where the
paraphrasing is limited to material that is then discussed, explained, and argued about.
Acceptable paraphrasing takes place when:
1) the paraphrasing does not dominate the writer's work;
2) where the paraphrase is made to allow the author to interact critically with
another person's views;
3) when the argument of the original text is re-written in different
words."
From the Univ. of Calgary web-page (www.ucalgary.cal~hexham/study/plag.html)
ADA STATEMENT
"If you are a student with a disability who will require an accommodation(s) to participate in
this course, please contact me privately to discuss your specific needs. You will need to provide
me with documentation concerning your need for accommodation(s) from the University of
Guam's EEO/ADA Office. If you have not registered with the EEO/ADA Office, you should do
so immediately at 735-2244/2971/2243 to coordinate your accommodation request."
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BA482 – Business/Research Internship – Spring 2014
Business/Research Internship BA482
Internship Agreement
This Memorandum of Understanding is entered into by Prof. Terrie O’Brien, Instructor of
BA482 (the "Instructor"),
(the "Firm"), and
(the
"Intern").
WHEREAS, BA482 Business/Research Internship will be offered as a 3-unit course by the
University of Guam during the Spring Semester 2014;
WHEREAS, the Intern has enrolled in BA482;
WHEREAS, the Firm has agreed to participate in the Internship Program by offering an
Internship; and
WHEREAS, the School of Business and Public Administration (SBPA) of the University of
Guam will be given a $500 grant from the Firm to award the student upon successful
completion of BA482.
The parties agree to the following understandings:
THE INSTRUCTOR AGREES:
1. To establish the requirements for BA482 by January 24, 2014.
2. To review with the Intern the requirements for the successful completion of BA482 by
January 31, 2014.
3. To communicate with the Intern at least 2 times during the semester, progress made towards
the successful completion of BA482.
4. To monitor the Firm's evaluations of the Intern and follow up any issues or problems that
may surface.
THE FIRM AGREES:
1.
To establish in conjunction with the Instructor and the Intern BA482 Internship Program
within the Firm. The Program may include, but is not limited to, the following:
a.
The name and title of the supervisor and/or the employee of the Firm who will be the
Intern's immediate supervisor and advisor during the entire program, as well as the
Instructor's contact person.
b.
A description of the training - including the nature of the position, duties and
responsibilities - that the Intern will receive at the Firm detailing the areas or projects
in which the employee will be trained.
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BA482 – Business/Research Internship – Spring 2014
c.
The Intern's schedule and the name of the Firm's employee in each area/project who
will supervise the training of the Intern (if applicable).
2. To retain the Intern in the Internship Program for BA482 during the period January 23,
2014, and ending May 15, 2014, for a total of 120 hours. As long as the total hours are met,
the start and end dates can be modified, as agreed by the Instructor.
3. To discuss with the Instructor any problems which may arise that would hinder the
successful completion of the internship. The Instructor can be reached at (UOG) 735-2533,
(home) 789-0766, (fax) 734-5362 or (e-mail) tobrien@uog9.uog.edu.
4. To evaluate the Intern based on an evaluation method similar to that used for permanent
employees midway through the internship and/or at the end of the internship (on or before
May 21, 2014 so that grades may be submitted in time to comply with UOG deadlines). A
copy of the written evaluation should be provided to both the Instructor and Intern.
THE INTERN AGREES:
1.
To adhere to the course requirements established for BA482.
2.
To develop in conjunction with the Firm and deliver to the Instructor by
February 18, 2014, a schedule showing the days and hours when the Intern agrees to be at
the Firm.
3.
To notify the Instructor within 48 hours of any changes in the schedule and of any
problems that may affect the internship.
4.
To communicate directly with the Instructor, at least 2 times during the Spring Semester
2014, progress made towards the successful completion of BA482.
5.
The Intern agrees to the following additional provisions:
a.
Waiver
In consideration of the educational benefits to be received by the Intern from the Firm
under the internship training, the Intern, and his heirs, legal representatives and
assigns, covenant to never institute any claim, suit, or action at low or equity against
the Government of Guam and the Firm, and their employees and agents, by reason of
any claim the Intern may now have or may hereafter acquire relating to accident,
injury, or damage or any kind, arising in the course of the internship training as
described in this Agreement. The Intern expressly reserves any and all rights, causes
of action, claims and demands against any person, firm, or corporation other than the
Government of Guam, the Firm, and their employees and agents.
b.
Non-Attendance
The Intern acknowledges notice that regular attendance during the assigned hours with
the Firm is expected. At least twenty-four (24) hours advance notice must be given to
the Firm in the event the Intern will be absent, with the exception of emergency
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BA482 – Business/Research Internship – Spring 2014
situations, in which case notification must occur as soon as reasonably possible. Two
(2) unexcused absences will result in consideration by the Firm and the Instructor to
fail the Intern in the course.
c.
Withdrawals
In the event the Intern withdraws from the course the Firm supervisor and the
Instructor will be notified immediately by phone and in writing by the Intern.
DEFINITIONS:
The following definitions apply to this contract:
1.
“Intern”: A student enrolled for Spring semester 2014 in BA482 Business/Research
Internship, College of Business and Public Administration, University of Guam, whose
signature is affixed to the Agreement herein.
2.
“Instructor”: Prof. Terrie O’Brien, Associate Professor of Marketing, College of Business
and Public Administration, University of Guam.
3.
“Dean”: Dr. Anita Borja Enriquez, School of Business and Public Administration,
University of Guam.
This Agreement is effective from January 23, 2014 to May 21, 2014.
AGREED to by the Parties on the dates indicated below.
FIRM/ AGENCY REPRESENTATIVE:
Signature:
Date:
Print Name:
INTERN:
Signature:
Date:
INSTRUCTOR:
Signature:
Date:
Professor Terrie O’Brien
DEAN SBPA:
Signature:
Date:
Dr. Annette Santos, Acting Dean
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