Centralized Homeless
Service System
(C.HeS.S.)
The Green Team
Tuesday, July 26, 2016
CS410 – Workforce Training
November 5, 2007
CS410 Green Team
1
The Green Team
Supervisor
Janet Brunelle
Software
Coordinator
Hardware
Coordinator
Project Manager
Keith Barth Jr.
Nathan Aldrich
Nathapon “Max”
Siangchokyoo
Financial Analyst
Marketing
Coordinator
David Bonatz
Jeffrey Taylor
November 5, 2007
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2
Homelessness Defined
• An individual who lacks a fixed, regular,
and adequate night time residence
• An individual who has a primary night
time residence that is:
• A public or private place not designed for, or
ordinarily used as, regular sleeping
accommodations for human beings
• Supervised publicly or is a privately operated
shelter designed to provide temporary living
accommodations
November 5, 2007
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3
What Causes Homelessness?
•
•
•
•
•
Low Income - Can’t Afford Rent
Alcohol and Drug Abuse - Sudden Loss of Employment
Domestic Abuse
Mental or Physical Disability
Many more…
http://www.nationalhomeless.org/civilrights/lawrence/lawrence.html
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Who is Homeless?
• On any given night in Norfolk, 500800 people are on the streets
• Approximately 10,400 Virginians are
homeless
• Roughly 3.5 million Americans will
experience homelessness each year
•
•
•
•
November 5, 2007
25% have jobs
20% have mental disorders
40% are American Veterans
33% are families with children
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5
Effects of Homelessness
Damaged reputation of localities with notable
homeless outbreaks
Concern for public safety from both criminal and
medical standpoints
The appropriation of tax money to fund homeless
service projects
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The Price of Homelessness
•
"A study in San Diego that tracked 15
homeless individuals for 18 months found
they alone cost the government and other
organizations $3 million in that period, or
around $133,000 per person per year.”1
•
Proposed budget for homeless aid of
$35.2 billon nationally in 2008 2
1. http://www.uticaod.com/opinion/x751579913/index.html?printview=true
2. http://www.hud.gov/news/release.cfm?content=pr07-008.cfm
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What is the Problem?
Homeless people are not getting
the individualized assistance
they need due to a lack of
communication and failure to
coordinate efforts.
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Problem Characteristics
• Outdated or complete lack of communication between
organizations, the government, and the homeless
population
• Lack of understanding of homelessness on a grand
scale and an individual level
• Lack of real time information for certain homeless
people and the homeless population of a locality
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9
Communication Issues
• Information is shared through verbal
communication, hard copy reports, email, etc.
• Information about services is not always
shared with homeless people
• Data is handwritten or entered manually into
basic spreadsheets and other files
• Data cannot be provided to the government
and other organizations instantly
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10
The Assistance Cycle
More
Homeless
Organizations
Population
Volunteer to Help
Grows
Lack of
Communication
Problem
Lack of
Understanding
November 5, 2007
Fewer
People
Helped
Inefficient Use
of
Resources
CS410 CHeSS
“Understanding
homelessness
is a necessary
step in
addressing it
successfully”
– HUD Secretary
Alphonso
Jackson
11
Resource Efficiency
Wasted
Resources
Homeless
Population Utilization
Services Being
Provided by the
Government
Wasted
Resources
Services Being
Provided by
Organizations
Services Being
Received
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12
Current National Efforts
HMIS - Homeless Management Information
System
• Started in 1998 as a directive from the Department of
Housing and Urban Development
• It was decided to use aggregated data rather then a
national database
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13
Current Local Efforts
• HIMS was created as a local HMIS
• The software was too expensive for groups to
purchase ($500-600)
• Nonprofit groups did not have access to a network
infrastructure for information and communication
purposes
• HIMS is now open source with a GNU General Public
License
• Identification is required by local organizations before
an individual can receive assistance
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Current Local Efforts
• Ghent Area
Ministries
• Project Connect
• Individual
Organizations
• Government
Services
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Objectives
• Increase Communication
• Real-time information exchange
• Raise homeless awareness of
service provided
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CHeSS
• Centralized
Homeless Service
System (CHeSS)
– Communication
Network
Infrastructure
– Real-time Statistics
– Uniform Data Entry
– Simple
Identification
November 5, 2007
CHeSS
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Features of CHeSS
• Centralized database of homeless profiles
• Centralized calendar system of services
• One-time manual user input
• Easy-to-use GUI
• Identification software that will update information
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How Does CHeSS Work?
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19
What’s in the Box
Government CHeSS
Organization CHeSS
Database Administration
Package
Identification Hardware to
Database Interface
November 5, 2007
Identification
Hardware
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Through the Door
Homeless
Person
Identified
Already
Registered?
Homeless person enters
service building/area
and is identified.
If not in the system,
person is entered.
All relevant data is
entered in person’s
profile.
Person is served.
November 5, 2007
Yes
Automatic
Profile Updates
No
Manual Data
Entry – Basic
Yes
Enter Personal
Information?
Manual Data
Entry – Advanced
CS410 CHeSS
No
Service is Provided
21
GUI Screen1
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GUI Screen2
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23
The Hallway
Personal information through
case management or
voluntary participation opens
the door to individualized
services and opportunities.
In the time to come, the
homeless person’s needs will
be identified by the groups
that already exist for those
people in need.
November 5, 2007
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Business Plan
CHeSS
Marketing Plan
Evaluation Plan
Funding Plan
Risk Plan
Management Plan
November 5, 2007
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Marketing Strategy
1. Show federal government CHeSS meets and
surpasses their standards
2. Show local government how they will benefit
from investing in CHeSS
•
The above are via letters, lobbyists, and the like
3. Convince organizations to utilize CHeSS
•
•
Show how real-time communication aids their cause
Government may help in this by manipulating funding
November 5, 2007
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Who is the Customer?
The National Government has many programs to fund the
development of a technological solution to homelessness.
The Local and State Governments are left with the responsibility of
handling the homeless problem.
Non-profit organizations and government services are offered to
homeless and impoverished citizens.
Primary Customer:
Local and State Governments
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Customer Costs
Organizations and The Government
• Government Database Package - $47,270
Based on an average 25 Organizations
Item
•
•
•
•
•
Barcode Printer - $1500
Film Roll - $20 (100 cards)
Barcode Scanner - $130
Printing Software - $10
Card - $.18
Cost
Government Software
Package
1
$
25,000.00
Organization Software
Package
1 per org
$
-
Organization Training
$250 per
org
$
6,250.00
Bar Code Scanner
$129 per
org
$
3,225.00
Yearly
$
5,000.00
5
$
7,795.00
$
47,270.00
Software Maintance
Bar Code Printer
Total
November 5, 2007
#
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What are the Benefits?
Organizations and The Government
• Improved communication will lead to a more
efficient distribution of services
• Recorded data will provide an overall
understanding of the homeless situation
• Real time information will help the government
distribute services and resources based on
individual needs
November 5, 2007
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Who Benefits?
HOMELESS
CITIZENS
BUSINESSES
November 5, 2007
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GOVERNMENT
30
Customer ROI
• Each city’s return on investment can be
seen when the original cost of
implementing CHeSS has been saved
through a more efficient distribution of
resources.
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Competition Matrix
November 5, 2007
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32
Management Plan - Communication
Live:
Sunday Night
Monday Morning
Tuesday Night
Wednesday
Morning
Saturday Morning
November 5, 2007
Other Communication:
MSN Chat: Thursday
E-Mail: Daily Updates
Cell Phones: Planning
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Risks and Mitigations Plan
• Market limitations
– Government does not buy
– Organizations do not participate
• Security concerns
– Storage of personal information
– Access of medical information
• Social Acceptance
– Homeless do not storage of information
– Homeless lose or do not carry cards
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Risk Probability/Impact Matrix
a)
5
I
m
p
a
c
t
b)
4
3
a
d
b
2
e
1
f
1
c)
2
e)
3
Probability
November 5, 2007
d)
c
4
5
f)
CS410 CHeSS
The government does not
buy the system
Personal information
storage
Medical information
access
Lack of organization
participation
Homeless do not want
information stored
Homeless lose or do not
carry cards
35
Project Flow - Outline
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36
Milestones and Deliverables
Phase 0 (CS410)
Phase 1 (CS411)
Feasibility Presentation
Team website
Presentation
Software
Requirements Document
Design Document
Application Code
Data Mining Code
Formatting Code
Milestone Presentation
Presentation
Final Presentation
Product Website
Presentation
Demonstration Prototype
Completed Prototype
Testing
Test Plan Document
SBIR document
NSF SBIR Proposal Phase 1
November 5, 2007
CS410 CHeSS
SBIR document
Grant Proposal Phase 2
37
Milestones and Deliverables
Phase 2: Critical Design
Phase 3: Production
Out Years
Hardware
Hardware Requirements
Document
Database Setup
Production
Government Contract
Organization Contract(s)
Software
Requirements Document
Design Document
Database Application Code
POS Application Code
Data Mining Code
Test Plan
November 5, 2007
Financing
Venture Capital/Investment
Distribution
Distribution Contract
Marketing
Advertising Campaign Launch
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Phase 0 - Organization
November 5, 2007
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Phase 0 – Gantt Chart
November 5, 2007
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Phase 1 Organization
November 5, 2007
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Phase 1 – Gantt Chart
November 5, 2007
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42
Phase 1 - Budget
Direct Labor
#
Hourly
Project Manager
1
$ 49.85
Publication Specialist
1
Documentation Specialist
Risk Management Director
Hours
Direct Labor
Overhead
Total
150
$
7,478
$
2,991
$
10,469
$ 35.00
110
$
3,850
$
1,540
$
5,390
1
$ 28.00
110
$
3,080
$
1,232
$
4,312
1
$ 45.00
90
$
4,050
$
1,620
$
5,670
Software Director
1
$ 70.00
140
$
9,800
$
3,920
$
13,720
PHP Programmer
2
$ 31.25
130
$
8,125
$
3,250
$
11,375
GUI Programmer
1
$ 37.50
130
$
4,875
$
1,950
$
6,825
MySQL Programmer
1
$ 46.75
130
$
6,078
$
2,431
$
8,509
C++ Programmer
1
$ 19.50
130
$
2,535
$
1,014
$
3,549
Data Analyst
1
$ 46.85
135
$
6,325
$
2,530
$
8,855
1
$ 35.00
140
$
4,900
$
1,960
$
6,860
Financial Director
1
$ 35.85
120
$
4,302
$
1,721
$
6,023
Financial Research Specialist
1
$ 23.00
90
$
2,070
$
828
$
2,898
CS410 CHeSS$
67,467
$
26,987
$
43
94,453
Administration
Production
Software
Hardware
Hardware Director
Financial
Total
November 5, 2007
Phase 2 – Organization
November 5, 2007
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44
Phase 2 – Gantt Chart
November 5, 2007
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45
Phase 2 - Budget
Direct Materials
# of Units
Cost/Unit
Total
Server (PowerEdge T105)
1
$
723.00
$
723
Windows Server 2003, Standard Edition
1
$
799.00
$
799
Windows Server 2003, CAL
25
$
49.00
$
1,225
Microsoft Project Server
1
$
999.00
$
999
barcode ID card
1000
$
0.18
$
180
Bar Code Printer
1
$ 1,559.00
$
1,559
Bar Code Scanner
2
$
129.00
$
258
Domain Name Registrations
5
$
19.00
$
95
Bar Code ID Kit
1
$
900.00
$
900
$
6,738
Total
November 5, 2007
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46
Phase 2 - Budget
Direct Labor
#
Hourly
Project Manager
1
$
49.85
Publication Specialist
1
$
Documentation Specialist
1
Risk Management Director
Hours
Direct Labor
Overhead
Total
1000
$
49,850
$
19,940
$
69,790
35.00
950
$
33,250
$
13,300
$
46,550
$
28.00
950
$
26,600
$
10,640
$
37,240
1
$
45.00
500
$
22,500
$
9,000
$
31,500
Software Director
1
$
70.00
900
$
63,000
$
25,200
$
88,200
PHP Programmer
4
$
30.00
950
$
114,000
$
45,600
$
159,600
GUI Programmer
1
$
37.50
900
$
33,750
$
13,500
$
47,250
MySQL Programmer
1
$
46.75
950
$
44,413
$
17,765
$
62,178
C++ Programmer
1
$
19.50
900
$
17,550
$
7,020
$
24,570
Data Analyst
1
$
46.85
900
$
42,165
$
16,866
$
59,031
1
$
35.00
900
$
31,500
$
12,600
$
44,100
Financial Director
1
$
35.85
850
$
30,473
$
12,189
$
42,662
Financial Research Specialist
1
$
23.00
900
$
20,700
$
8,280
$
28,980
$
529,750
$
211,900
$
741,650
Administration
Production
Software
Hardware
Hardware Director
Financial
Total
November 5, 2007
Combined Total
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47
$
748,388
Phase 3 - Organization
November 5, 2007
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48
Phase 3 – Gantt Chart
November 5, 2007
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49
Phase 3 - Budget
Direct Labor
#
Hourly
Hours
Direct Labor
Overhead
Total
1
$
49.85
700
$
34,895
$
13,958
$
48,853
Software Director
1
$
70.00
550
$
38,500
$
15,400
$
53,900
Database Administrator
1
$
46.85
650
$
30,453
$
12,181
$
42,634
Web Developer
1
$
29.00
625
$
18,125
$
7,250
$
25,375
1
$
35.00
650
$
22,750
$
9,100
$
31,850
Marketing Director
1
$
85.00
650
$
55,250
$
22,100
$
77,350
Market Research Manager
1
$
48.85
650
$
31,753
$
12,701
$
44,454
Marketing Specialist
1
$
38.50
625
$
24,063
$
9,625
$
33,688
Customer Support Rep
1
$
11.50
625
$
7,188
$
2,875
$
10,063
Technical Instructor
1
$
24.00
650
$
15,600
$
6,240
$
21,840
Lobyist
1
$
58.00
625
$
36,250
$
14,500
$
50,750
1
$
35.85
650
$
23,303
$
9,321
$
32,624
$ 135,251
$
473,379
Adminstration
Project Manager
Production
Software
Hardware
Hardware Director
Marketing
Financial
Financial Director
Total
November 5, 2007
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$ 338,128
50
Funding Plan
• SBIR Grant Proposal – Phase 1
$100,000
6 Months
NSF
• SBIR Grant – Phase 2
$750,000
2 Years
NSF
• Small Business Loan – Phase 3
$475,000
November 5, 2007
Start-up
Loan
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Break-Even
Break Even Analysis
$400,000
$300,000
$200,000
$100,000
$$(100,000) 0
5
10
15
20
25
30
35
$(200,000)
$(300,000)
$(400,000)
$(500,000)
$(600,000)
# of Cities
November 5, 2007
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52
Evaluation Plan
•
•
•
•
•
Design Reviews
Technical
Financial (Cost)
Schedule
Unit and Acceptance Testing
– required to complete milestones
• Testing
– Risks and other factors
November 5, 2007
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53
Conclusion
• People are homeless for many different reasons,
and homelessness drains societal resources.
• Current efforts to help the less fortunate are
inefficient and outdated.
• CheSS will provide a network infrastructure to
improve communication and provide services to
the homeless on an individual basis.
November 5, 2007
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54
Questions
November 5, 2007
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55
References
•
•
•
•
•
•
•
•
Barrett Transitional Home (BTH) - transitional housing in Norfolk
– http://groups.hamptonroads.com/BTH/
Non profit congress - effective things of a non-profit organization
– http://www.nonprofitcongress.org/files/Briefing%20Book%20Excerpt%20pg%20816.pdf
List of how much federal government is spending as well as in VA
– http://www.hud.gov/local/va/news/pr2007-02-20.cfm
Directory of Organizations in VA
– http://www.nationalhomeless.org/resources/local/virginia.html
Study about fewer homeless people in Norfolk
– http://content.hamptonroads.com/story.cfm?story=118740&ran=11099
Nation taking a new look at homelessness, solutions
– http://www.usatoday.com/news/nation/2005-10-11-homeless-cover_x.htm
Homelessness
– http://en.wikipedia.org/wiki/Homelessness
Homeless Statistics
– http://www.uticaod.com/opinion/x751579913/index.html?printview=true
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References
•
•
•
•
•
•
•
•
HUD's Proposed budget of 2008
– http://www.hud.gov/news/release.cfm?content=pr07-008.cfm
HUD federal funding
– http://www.hud.gov/news/release.cfm?content=pr05007.cfm&CFID=2483991&CFTOKEN=13285473
Service opportunities for the homeless(education, etc...)
– http://www.virginiahomeless.org/
Gospels available by Country/State
– http://www.agrm.org/missions.html
HUD's homeless information in VA
– http://www.hud.gov/local/index.cfm?state=va&topic=homeless
Interagency Council on Homelessness (a 10 year plan)
– http://www.ich.gov/slocal/index.html
Solution to Homelessness
– http://www.csmonitor.com/2006/0104/p13s01-lihc.html?s=planetizen
Homelessness
– http://www.policyalmanac.org/social_welfare/homeless.shtml
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