Restaurant Assistant
CS410 – Fall 2004
Group 2
Restaurant Assistant
Group Members
Janet Brunelle
President
Himanshu Keskar
CEO
Devin Hurst
Project Manager
Presenter
Steven Okinsky
Database Administrator
Web Developer
Matt Davis
Software Developer
Technology Consultant
Kevin McCarthy
Senior Financial
Specialist
Wachovia
15 December 2004
Roman Trifonov
Software Developer
Graphic Expert
Mike Knuckles
Business Attorney
Joel Hall
Financial Analyst Budget
Coordinator
Jeff Graves
Norfolk Health
Inspector
Moon Bong Song
Marketing Analyst
Financial Analyst
Owen Devince
Virginia Beach
Health Inspector
2
Restaurant Assistant
Outline
Industry problems and solutions
RA design
Possible risks
Project plans/brief
Milestones and deliverables
Project budget
Resource plan
Staffing plan
15 December 2004
3
Restaurant Assistant
Problem Statement
Current restaurant methods used to monitor
expiration dates and inventory are leading to profit
and time loss.
15 December 2004
4
Restaurant Assistant
Problem Characteristics
Profit
Efficient use of food inventory
Expired food is thrown out
Sick customers exposed to food-born illnesses
Health standard inspections
Fines
Reputation
Time
Checking inventory that is needed
Monitoring inventory conditions
Keeping up with HAND WRITTEN reports
15 December 2004
5
Restaurant Assistant
Thrown Out And Prepared
Source: Interview Data
15 December 2004
* Names of restaurants have been disclosed
See SBIR page 48
6
Restaurant Assistant
Ideal Food Preparation Cycle
Inspect
Inventory
Place Order
Inspect
Delivery
Put In
Inventory
• Low inventory
• Damaged items
• Expired items
• Received items not
ordered
• Didn’t inspect food
tags for expired items
Cook Food
Poorly cooked item
• Didn’t write down
reports for expired
items / food
temperatures
• Didn’t rotate inventory
FIFO
• Prepared food in
unsanitary conditions
• Didn’t update
inventory report
• Didn’t follow recipe
correctly
• Didn’t write down
report on who made
which prepared items
15 December 2004
Serve Food
• Didn’t discard bad
food items
• Didn’t receive some
items ordered
Supplier can’t fill your
order
Prepare
Food
Inventory
See SBIR pages 7-11
Perfect Cycle
Current Method
7
Restaurant Assistant
Current Delivery Process
Check Inv.
Inventory
Reorder
Deliveries
No
Yes
Suppliers
Delivery Put
Together
Physical
Reports
Incorrect
15 December 2004
Check
Delivery
Manager
Vendors
Correct
8
Restaurant Assistant
Current Food Preparation Process
FIFO
Good
Raw Food
Inventory
Delivery
Check
Temperature
Prepared
Food Items
Prepared Food
Inventory
Bad
Trash
Manager
Physical
Reports
15 December 2004
Employees
9
Restaurant Assistant
Current Serving Process
Raw Food
Inventory
Prepared Food
Inventory
Expire
Yes
Cooked
Food
No
No
Yes
Served Food
Trash
Manager
Employees
Physical
Reports
15 December 2004
10
Restaurant Assistant
Current Food Preparation Cycle
Check Inv.
FIFO
Good
Raw Food
Inventory
Reorder
Deliveries
No
Check
Temperature
Prepared
Food Items
Yes
Prepared Food
Inventory
Bad
Cooked
Food
Suppliers
Expire
Yes
Delivery Put
Together
Trash
Physical
Reports
Incorrect
Check
Delivery
No
Served Food
Manager
Employees
Correct
Vendors
15 December 2004
11
Restaurant Assistant
Solution Statement
To develop a user-friendly monitoring system for the
restaurant industry that will increase profit, decrease
health inspection ratifications, and increase time for
managers.
15 December 2004
12
Restaurant Assistant
Goals/Objectives
Have more accurate forecasting
Improve Profit
Identify expired food
Prevent lawsuits
Avoid health violations
Eliminate Citations
Maintain good reputation
Save restaurant managers time
Monitor their inventory
Eliminate their written reports
15 December 2004
See SBIR page 6
13
Restaurant Assistant
Ideal RA Method
Inspect
Inventory
Place Order
Notifies manager when
inventory items are low
and their shelf life
Inspect
Delivery
Reports are generated
with items that are:
Put In
Inventory
Inventory
PDA/Barcodes used to
update inventory
• Damaged
Prepare
Food
Reports for manager
each day on:
• Temp. readings for
food items
• Not ordered
Cook Food
Serve Food
Reports for each
employee on what they
made
• Shelf life for items
• Not received
Perfect Cycle
RA Method
15 December 2004
See SBIR pages 7-11
14
Restaurant Assistant
Solution Characteristics
The Restaurant Assistant will not:
Eliminate manager’s issues with their supplier
Eliminate incorrect rotating of inventory
Eliminate expired food to the trash
Eliminate unsanitary conditions
15 December 2004
15
Restaurant Assistant
Hard Resources
Software
Database
Graphical User Interface (GUI)
Drivers
Hardware Integration Drivers
Wireless barcode scanners
Point of Sale (POS) touch screens
Temperature sensors
Personal Digital Assistant (PDA)
15 December 2004
See SBIR page 61
16
Restaurant Assistant
Database Cycle
Database
Employees
LT
Temp.
Changes
15 December 2004
Resources
Products
Deliveries
LT
LT
LT
LT
Inventory
LT
Schedule
17
Restaurant Assistant
GUI
15 December 2004
See SBIR pages 57-60
18
Restaurant Assistant
RA Delivery Process
1
Check Inv.
Inventory
Reorder
Deliveries
No
Yes
Suppliers
Delivery Put
Together
Computerized
Reports
Incorrect
Check
Delivery
Correct
2
15 December 2004
See SBIR page 11
Manager
Vendors
Our System
19
Restaurant Assistant
RA Food Preparation Process
FIFO
Good
3
Raw Food
Inventory
Delivery
Check
Temperature
5
Prepared
Food Items
Bad
Prepared Food
Inventory
4
Trash
Employees
Computerized
Reports
15 December 2004
See SBIR pages 11-12
Our System
20
Restaurant Assistant
RA Serving Process
Raw Food
Inventory
7
Prepared Food
Inventory
6
Expire
Yes
Cooked
Food
No
No
8
Yes
Served Food
Trash
Employees
Computerized
Reports
15 December 2004
See SBIR pages 12-13
Our System
21
Restaurant Assistant
RA Method
1
Check Inv.
FIFO
Good
3
Reorder
Deliveries
No
Raw Food
Inventory
Check
Temperature
5
Prepared
Food Items
Yes
Bad
7
Prepared Food
Inventory
4
Suppliers
6
Expire
Yes
Delivery Put
Together
Trash
Cooked
Food
Computerized
Reports
Incorrect
Check
Delivery
Yes
Served Food
No
No
8
Manager
Employees
Correct
Vendors
2
15 December 2004
Our System
See SBIR page 14
22
Restaurant Assistant
Interview Report
Interview
Report
Avoid Fines
Benefit Lawsuits
Benefit Health Inspections
Avoid Restaurant Shutdown
Would Buy the RA System
Source: Interview Data From All Restaurants
15 December 2004
See SBIR page 45
23
Restaurant Assistant
Interview data
Applebee's ( 9 hampton roads locations)
RA
Monitoring Inventory
Delivery Process
Monitoring Temperature
Total Time Comparison
0
5
10
15
20
25
Hours/week
15 December 2004
Source: SBIR page 51
24
Restaurant Assistant
Competition Matrix
15 December 2004
See SBIR page 49
25
Restaurant Assistant
Risk Management Plan
Risk
Risk Detail
1
Customers avoiding a change in
methodology
2
Delayed FDA approval
3
Invalid user input
4
Power outages causing data loss
5
Insufficient finances
6
Customers not familiar with technology
7
Problems integrating software drivers
with hardware
8
Hardware Failure
9
Not being able to obtain hardware when
needed
10
Delayed development schedule
15 December 2004
3
1
7
10
See SBIR pages 71-74
9
4
2
6
5
8
26
Restaurant Assistant
Management Plan
Use a mixed organizational structure
Monitor financial factors to insure budget is met.
Keep a close relationship with the customers to
insure their needs are met.
Market strategy needs to be thought out and
executed to allow for high yielding profits
Communication Methods
Weekly meetings to forecast our development
cycle
Discussion board and cell phones
15 December 2004
See SBIR pages 32-34
27
Restaurant Assistant
Evaluation Plan – Using Team Software TSP
Develop a strategy
Plan the tasks
Insure requirements are met
Design based on requirements
Implement the design
Test the functionality
Incorporate customer feedback
Postmortem
15 December 2004
See SBIR pages 35-39
28
Restaurant Assistant
Marketing Plan
37%
26%
4%
5%
15 December 2004
28%
See SBIR page 46
Full service
restaurant
Fast food
restaurant
School
restaurant
Hotel
restaurant
Others
29
Restaurant Assistant
Initial Target
Applebee’s APPB (NASDAQ NM )
Showed the most interest
1,585 locations in 49 states
100 or more new restaurants opening each year
1400 more potential locations estimated
75 % franchised , 25% company owned
15 December 2004
See SBIR pages 54,56
30
Restaurant Assistant
Deployment Plan
Applebee’s Locations
15 December 2004
31
Restaurant Assistant
Deployment Plan
Applebee’s Locations
15 December 2004
32
Restaurant Assistant
Funding Plan
Obtain Small Business Innovation Research funding from
National Science Foundation
TOPIC: Information-Based Technologies (IT)
SUBTOPIC: Applications, Data Mining and Management
SBIR Funding Proposal Goal: $850,000
Phase 1: $100,000
Phase 2: $750,000
15 December 2004
See SBIR page 70
33
Restaurant Assistant
Phase 0: Milestones and Deliverables
Determine project - 9 September 2004
Major functional component diagram
Prove feasibility – 20 October 2004
Work breakdown structure
Competition matrix
Establish project plan – 17 November 2004
Gantt charts
Create SBIR proposal – 15 December 2004
Management plan
Evaluation plan
Develop website – 15 December 2004
Solution description
Team member pages
Research documents
15 December 2004
See SBIR page 82
See SBIR page 82 for Gantt chart
34
Restaurant Assistant
Phase 1: Milestones and Deliverables
Revise Phase 0 plans – 24 January 2005
Revised major functional component diagram
Create Phase 1 related documentation – 21 March 2005
Constructed user manual
Consult legal advisors – 28 March 2005
Plan for obtaining a patent
Create prototype – 6 May 2005
Document of system specifications
Assembled prototype
Revise SBIR for second phase grant – 6 May 2005
Documented second phase of grant proposal
Revise web content – 6 May 2005
Updated solution description
15 December 2004
See SBIR pages 82-83
See SBIR page 83 for Gantt chart
35
Restaurant Assistant
Phase 2: Milestones and Deliverables
Setup workplace – 13 June 2005
Office
Attain legal documentation – 15 August 2005
Patent forms
Construct marketing team – 16 September 2005
Acquire beta testers and customers – 12 September 2005
Construct a supported hardware list – 24 August 2005
List of supported hardware
Develop software – 12 September 2005
Functional implementation
Setup and monitor beta test – 2 February 2006
User reports
Bug reports
15 December 2004
See SBIR pages 83-89
See SBIR pages 83-89 for Gantt charts
36
Restaurant Assistant
Phase 3: Milestones and Deliverables
Initiate Advertising – 1 June 2007
Updated website
Pamphlets
Establish corporate relationship
Setup Customer Service Facility
Phone support
Onsite support
Ship Product to Customers
Physical solution
15 December 2004
See SBIR pages 89-91
See SBIR pages 90-91 for Gantt charts
37
Restaurant Assistant
Project Budget
PHASE 1
Overall Budget
Employment Costs
$
87,161
Development Resources
$
8,387
Resources per Unit
$
4,195
$800,000
Total Phase 1 Budget
$
99,743
$700,000
$600,000
$500,000
PHASE 2
Resources
Cost $ $400,000
Development Resources
Employment Costs
$ 315,923
$300,000
Development Resources
$
8,387
$200,000
Resources (100 Units)
$ 419,500
$100,000
Total Phase 2 Budget
$ 743,810
Employment Costs
$1
2
3
Phase
PHASE 3
Employment Costs
15 December 2004
$ 716,059
See SBIR pages 61-67
38
Restaurant Assistant
Resource Plan - Per Unit
Part
Unit Development Budget
Server
Database Management
System
Computer/Database System
$700.00
$340.00
1
$ 600.00
Database Management
Software
1
$ 595.00
Workstation
1
$ 940.00
1 per walkin
$ 325.00
1
$ 425.00
1 per walkin
$ 120.00
Laser Printer
1
$ 150.00
Barcode Printer
1
$ 340.00
LCD touch screen, wireless
1
$ 700.00
Standalone scanner
$595.00
Handheld Scanner
Handheld Scanner
Temperature sensor
$150.00
$120.00
$940.00
Temperature sensor
Laser Printer
$425.00
$325.00
Barcode Printer
LCD touchscreen, wireless
Total Production Cost
15 December 2004
Cost
Database Server
Standalone scanner
$600.00
# of units
See SBIR pages 63-64
$4,195.00
39
Restaurant Assistant
Resource Plan - Development
Development Budget
Computer Workstations
Hardware Costs
Price (each)
Amt.
Total Price
Computer Workstations
$ 941.00
5
$4,705.00
Network Color Laser
Printer
$ 280.00
1
$ 280.00
$1,0 0 0 .0 0
Network Color Laser Printer
Total Hardware Costs
$8 9 0 .0 0
$4,985.00
Software
Microsoft Visual Studio .NET Professional
edition
Software Costs
$4 ,70 5.0 0
Adobe CS Suite
Hardware
$1,512 .0 0
Microsoft .NET
Professional
$ 504.00
3
$1,512.00
Adobe CS Suite
$ 890.00
1
$ 890.00
Microsoft Office
Professional
$ 200.00
5
$1,000.00
Microsoft Office Professional
$2 8 0 .0 0
15 December 2004
Total Software Costs
$3,402.00
Total Costs
$8,387.00
See SBIR pages 61-62
40
Restaurant Assistant
Staffing Plan – Phase 1
PHASE 1
Salary
(Yearly)
Employment Duration
(Days)
Title
Needed
Software Engineer
2
$
68,569
25
$
14,285
Network Engineer/Lead Software
Engineer
1
$
87,572
30
$
10,947
Computer Graphics Specialist
1
$
41,561
5
$
866
Project Manager
1
$
102,099
85
$
36,160
40% Overhead
$
24,903
Total Employee Budget
$
87,161
15 December 2004
See SBIR page 65-67
Cost of Employment
41
Restaurant Assistant
Staffing Plan – Phase 2
PHASE 2
Title
Needed
Software Engineer
2
$
68,569
80
$
45,713
Network Engineer/Lead Software
Engineer
1
$
87,572
110
$
40,137
Computer Graphics Specialist
1
$
41,561
10
$
1,732
Project Manager
1
$
102,099
240
$
102,099
Technical Writer
1
$
58,903
20
$
4,909
Quality Assurance Manager
1
$
53,926
110
$
24,716
Marketing Manager
1
$
62,410
150
$
39,006
40% Overhead
$
103,325
Total Employee Budget
$
315,923
15 December 2004
Salary (Yearly)
Employment Duration
(Days)
See SBIR page 65-67
Cost of Employment
42
Restaurant Assistant
Staffing Plan – Phase 3
PHASE 3
Salary
(Yearly)
Employment
Duration
Title
Needed
Software Engineer
2
$
68,569
Annual
$
137,138
Network Engineer/Lead Software
Engineer
1
$
87,572
Annual
$
87,572
Computer Graphics Specialist
1
$
41,561
Annual
$
41,561
Project Manager
1
$
102,099
Annual
$
102,099
Technical Writer
1
$
58,903
Annual
$
58,903
Quality Assurance Manager
1
$
53,926
Annual
$
53,926
Marketing Manager
1
$
62,410
Annual
$
62,410
Technical Support
5
$
28,800
Annual
$
144,000
40% Overhead
$
162,588
Total Employee Budget
$
713,059
15 December 2004
See SBIR page 65-67
Cost of Employment
43
Restaurant Assistant
Break-Even Analysis
15 December 2004
See SBIR pages 68-69
Units Needed To Break Even
340
Units To Be Sold (weekly)
10
Break Event Time (months)
8
44
Restaurant Assistant
Conclusion
Industry problems and solutions
RA design
Possible risks
Project plans/brief
Milestones and deliverables
Project budget
Resource plan
Staffing plan
15 December 2004
45