Marketing Plan Section 1 - C3P Marketing Section 1.1 – Overview Organizations and private businesses have inadequate protection and controls over unauthorized use by authorized cardholders, which results in a loss of funds. The current methods of addressing unauthorized use are expensive and subjective. The C3P credit card will provide adequate protection for our customers, the businesses, to be able to protect their financial assets while allowing employees to purchase their approved items. The method in which the use of our system is achieved is; The business will contact us requesting the use of our cards. Upon receipt of that business banking and credit card information, we will then program the requested amount of C3P cards and deliver them to the business. The business will then in turn distribute the individual cards to their employees. Once all is in place, the business owner/manager can then access their account with C3P's dynamic system online and modify each card to control purchases by; Certain spending limits, Allowance at certain store types using MCC's, Allowance for specific items using UPC's. What this means is the business does not have to rely on good faith by giving their credit card to the company employee and hoping that they do not misuse the card, instead they can stop the purchase from happening at the point of sale. Section 1.2 – Target Customer Analysis The initial target customers that C3P will choose are some of the local small to mid-size businesses within the Hampton Roads area that have a large employee base that uses corporate credit cards. The reason that we have chosen this market is that we have already interviewed such business managers such as EDO and SAIC who have already expressed a great need and interest in this product. These companies alone reflect a loss of either $250,000 per year or $100 per employee. Market analysis could not find exact figures on the number of businesses in either the Hampton Roads area or even the United States, however figures were found showing that the growth of this product could be beyond substantial, with data showing that in 2006 Visa alone had $190 billion spent on corporate business credit cards. However, C3P needs only to corner the local area alone to create a marketable success. We have chosen SAIC and EDO as our initial customer because after interviewing business managers in both companies, startling facts were uncovered; one employee used the company credit card to put $14,000 down payment on a house, another employee bought several $1,500 airline tickets, and canceled the flight to collect the cash refund, which he used to finance his private company, and finally another employee bought $1,500 in thongs at Victoria Secret. This is just a bare look at the types of business credit card misuse that occurs today. Section 1.3 – Marketing strategy Marketing Strategy steps: • Meet with individual business leaders who have large employee use of corporate credit cards • Prove successful with single beta project • Pursue a greater region of businesses • Begin advertising campaign • Receive vendor buy-in - Companies such as Target, Wal-Mart, Home Depot, etc. • Take on full scale nationwide implementation • Initiate add campaign through all advertising mediums - Business and technology sector of newspapers - Television and Internet - MarketPro Technology shows Our product has very specific customers. Simply advertising to everyone will not get our product sold. This requires that we travel to the individual businesses that we wish to market our product to and meet with the leaders of these businesses. Our market is specialized because we are looking for businesses that issue corporate business credit cards. We must directly communicate with these businesses on a regular basis. We will need to meet with top management personnel and express our idea to them. Once we have them interested we must provide a presentation and also a demonstration as to how this product works. We need to show them the C3P can deliver on its promise. We will need to show them that these businesses will be able to greatly limit the cost of credit card misuse within their company. Section 1.4 – Initiate Beta Testing Once we have a business that is willing to use our product, we must set up and initiate a beta test. We want to start EDO or SAIC as they both have offices within the Hampton Roads area. We chose these companies not only out of reason for expressing great interest but also for the fact that these are businesses that are close to the Green Team’s base of operations. This will allow us to monitor the progress of C3P. This will be essential to making a name for our product. The beta test must go with as few problems as possible. Any major problems during the beta test could result failure of the product. Once we have proven our product to the business with the beta test, we then can move on to more businesses. We will initially expand along the east cost targeting C3P to as many businesses as possible. With more businesses using our product we will be able to start becoming a far more recognizable company. After this is achieved it is only then that our company and its product can spread through the east coast of the U.S. and then the west. Section 1.5 – Vendor Alliance Due to the nature of our product we have to incur a vendor alliance. For our product to be successful we need to have the UPC database of certain major stores so that we can use the innovative aspect of restriction by UPC. Also to be able to send this information over the point of sale (POS) terminal we need to update them so that they can handle the sending of UPCs along with the other credit information. A major marketing strategy needs to be implemented here alone in which we will demonstrate the benefits to the individual vendors. The first benefit is that targeted vendors receive business from C3P cardholders. These vendors can also request precedence in the UPC lookup as well as receive advertising on the C3P website. Overall we must demonstrate to these vendors that this is the new way of the future and that they need to be at the forefront of this emerging technology. Section 2 - Marketing Finances Section 2.1 – Price Point for Customer The price of the box for our customer is going to be related mainly to the licensing of the software. The overall average cost of the package is $35,500 based on an average of 500 employees per each business. This can be further broken down into the rental fee for the server & database as $20 per employee or on average $10,000 total. Then you add the cost of the software package which will run as a yearly rate of $20,000. Then there is an extra service fee for any maintenance or other items of this nature that need to be dealt with at a yearly rate of $5,000. The final item that is added to the box is the actual C3P cards themselves costing $1 per card or $500 on average. This overall price is a very reasonable cost for this product that companies will be willing to pay as such surveyed companies reported spending of in excess of $250,000 on corporate credit card protection. Figure 1 Cost per Customer Section 2.2 – Profit Figure 2 Break Even Analysis As you can clearly make out from the break even analysis chart for us to start gaining profit in the out years we need to have 4 customers, however to start to show initial profit we need to have 18 customers on board to beat the cost of the overall project which is budgeted at $624,434. Section 2.3 – Benefits for the customer There are a multitude of benefits to the customer. All of which will be outlined thusly; Secure and efficient control of company funds Reduces corporate credit card fraud o Unscrupulous purchases protected against Reduced costs to prevent and lessen the effects of fraud o Legal Fees/Court costs o Manual Audits Corporate money is spent according to company policy Advanced Phase: Parental control of children's spending Companies such as EDO and SAIC have displayed serious losses due to credit card misuse and have spent a copious amount of dollars in efforts to control that misuse. This is not merely limited to these companies either; this occurrence is analogous to almost every business that uses business credit cards. Our product would stop the chance of any misspending what so ever and completely limit the cost of prevention that these companies have to implement. Section 2.4 – Break Even Point for Project Figure 3 Break Even Point The charts above illustrate how many customers C3P needs to break even. The analysis includes our initial profit which is our total budgeted costs for all phases, our customer support costs (the out years costs per year and the 20% increase for every 10 companies we acquire as customers), total revenue, and profit which is based on our Phase III/initial out years budget total. Based on the calculations, we will need to have 14 companies as customers to break-even. Highlighted in red is also the 4th company, which represents when we will be earning a profit based on our productions out year’s costs. For more in depth research on the finances see the budget plan. Section 3 - Industry Analysis Section 3.1 – Current Competition Competition Matrix Section 3.2 – Description of Competitors' Product MTU Purchasing MTU Purchasing Credit Cards use existing credit card readers, have customizable purchase restrictions, black out MCC codes, can set spending limits and are for business use. Government Credit Government Credit Cards use existing credit card readers, can set spending limits, and are for government use. Food Stamps Food Stamp Cards use existing credit card readers, track purchases and patterns, has customizable purchase restrictions, can black out UPC codes, prevents duplication, and is for government use. Worldwide Purchasing Worldwide Purchasing Cards use existing card readers, has customizable purchase restrictions, can black-out MCC codes, can set spending limits, and is for business use. LeCarte Purchase Lacarte Purchase Cards use existing card readers, has a customizable database of MCC, has customizable purchase restrictions, can blacks-out MCC codes, and is for business use. NASA Smart-Pay NASA Smart-Pay Cards use existing card readers, can set spending limits, and is for government use. Pay-Pal Pay-pal is a purchasing system that uses a similar idea to intercept credit card purchases to verify receipt of items. It is mainly for personal use. MasterCard MasterCard's new business credit card is our greatest competitor. It uses existing card readers, tracks purchases and patterns, has a customizable database of MCC, has customizable purchase restrictions, can black-out MCC codes, can prevent duplication, can set spending limits, and is for business use. Section 3.3 – Market Analysis and Future Market Need All of these companies are trying to solve one problem, fraudulent misuse of company funds using business credit cards. As you can see from the competition matrix above, our solution is taking leap in the advancement of security, efficiency, and quality combined. Special notice must be taken to the innovative aspect of UPC control which is only implemented at the store level with Food Stamp Cards. The advancement which our product has taken is what makes it such a viable product and a worthy investment. C3P overall, will greatly advance the capabilities of credit cards across all fields. As long as we obtain vendor alliance we have access to sufficient resources to get this done. C3P is a well conceived and organized project that the Green Team proudly takes on and is positive of its success.