ComSuper Agency Resources and Planned Performance COMSUPER Section 1: Agency Overview and Resources ......................................................... 123 1.1 Strategic Direction Statement ....................................................................... 123 1.2 Agency Resource Statement ........................................................................ 125 1.3 Budget Measures .......................................................................................... 126 Section 2: Outcomes and Planned Performance ................................................... 127 2.1 Outcomes and Performance Information...................................................... 127 Section 3: Explanatory Tables and Budgeted Financial Statements................... 133 3.1 Explanatory Tables ....................................................................................... 133 3.2 Budgeted Financial Statements .................................................................... 135 121 COMSUPER Section 1: Agency Overview and Resources 1.1 STRATEGIC DIRECTION STATEMENT ComSuper is a prescribed agency under Section 5 of the Financial Management and Accountability Act 1997 and administers the Australian Government sponsored superannuation schemes which apply to current and former Australian Public Servants and Australian Defence Force members. In accordance with the ComSuper Act 2011 the CEO of ComSuper, under the direction of the Commonwealth Superannuation Corporation, is tasked to provide administration services for the following schemes: Commonwealth Superannuation Scheme (CSS) under the Superannuation Act 1976 Public Sector Superannuation (PSS) scheme under the Superannuation Act 1990 Public Sector Superannuation accumulation plan (PSSap) under the Superannuation Act 2005 Defence Force Retirement Benefits (DFRB) Scheme under the Defence Forces Retirement Benefits Act 1948 Defence Force Retirement and Death Benefits (DFRDB) Scheme under the Defence Force Retirement and Death Benefits Act 1973 Military Superannuation and Benefits Scheme (MSBS) under the Military Superannuation and Benefits Act 1991 Papua New Guinea (PNG) Scheme under the Papua New Guinea (Staffing Assistance) Act 1973 1922 Scheme under the Superannuation Act 1922. For the purposes of the Portfolio Budget Statements, ComSuper's operations have a single outcome, which is “Provide access to Australian Government superannuation benefits and information, through developing members’ understanding of the schemes, processing contributions, supporting investment processes, paying benefits and managing member details, for current and former Australian Public Servants and members of the Australian Defence Force, on behalf of the Commonwealth Superannuation Corporation”. ComSuper receives revenue through fees paid quarterly by Australian Government agencies, including the Department of Defence and some agencies with residual membership in the schemes, such as the Northern Territory and Australian Capital Territory governments. All ComSuper fee revenue is managed through a Special Account. 123 ComSuper Budget Statements Superannuation Administration Reform Program The Superannuation Administration Reform (SAR) Program was established in 2009 to address a range of issues identified in a review of administration and governance arrangements for the main Commonwealth superannuation schemes. The SAR Program has made excellent progress against its objectives. A major upgrade in ComSuper’s disaster recovery capability and IT infrastructure has been completed and tested. The day-to-day administration of the PSSap scheme was successfully outsourced to Pillar Administration from February 2012. ComSuper retains overall responsibility for the scheme and some residual functions. Work continues on the other elements of the SAR Program, especially improving data quality including through system enhancements, and changing processing and organisational arrangements to increase efficiency and reduce the risk of error. 124 ComSuper Budget Statements 1.2 AGENCY RESOURCE STATEMENT Table 1.1 shows the total resources from all sources. The table summarises how resources will be applied by outcome and by administered and departmental classification. Table 1.1: ComSuper Resource Statement — Budget Estimates for 2012-13 as at Budget May 2012 Estimate of prior year amounts available in 2012-13 $'000 Special appropriations Special appropriations lim ited by criteria/entitlem ent Superannuation Legislation (Consequential Amendments and Transitional Provisions) Act 2011 - section 26 (2) Total special appropriations A Total appropriations excluding Special Accounts Special Accounts Opening balance 1 Special Appropriation receipts 2 Special Accounts 3 Total Special Account B Total estimate Actual available appropriation 2012-13 $'000 2012-13 $'000 2011-12 $'000 - - - 918 918 32,135 32,135 1,324,228 1,324,228 32,135 1,324,228 1,356,363 27,949 918 1,314,093 1,342,960 1,324,228 1,356,363 1,343,878 1,324,228 1,356,363 (918) 1,342,960 Total resourcing A+B 32,135 Less appropriations draw n from annual or special appropriations above and credited to special accounts Total net resourcing for Com Super 32,135 1 Estimated adjusted balance carried forward from previous year. + Proposed at Budget = 2 Special Appropriation to transfer monies held on behalf of MSB Board to Commonwealth Superannuation Corporation. 3 Includes operational funding for ComSuper and funded components transferred from Trustee Accounts to Consolidated Revenue. 125 ComSuper Budget Statements Third party payments from and on behalf of other agencies 2012-13 $'000 2011-12 $'000 Payments made on behalf of other agencies (disclosed in the respective Agency Resource Statement) ComSuper makes entitlement payments by draw ing dow n on the follow ing Finance Superannuation Special Appropriations: Superannuation Act 1922 Superannuation Act 1976 Superannuation Act 1990 Superannuation Act 2005 Same-Sex Relationships Act 2008 (Equal Treatment in Commonw ealth Law s - Superannuation) 49,001 3,415,480 3,249,020 200 49,142 3,315,348 2,961,377 100 61 159 Defence Superannuation Special Appropriations: Defence Forces Retirement Benefits Act 1948 Defence Force Retirement and Death Benefits Act 1973 Military Superannuation and Benefits Act 1991 56,717 1,479,352 315,662 59,127 1,452,939 274,379 ComSuper makes Legal and Compensation payments by draw ing on the follow ing Finance Annual Appropriations Appropriation Act 1 1 Appropriation Act 1 2 Appropriation Act 2 2 500 650 959 500 626 924 9,049 9,697 PNG Schem e AusAid Administered Appropriation Act 1 1 Compensation and Legal Payments. 2 Act of Grace Payments. 1.3 BUDGET MEASURES There are no budget measures in 2012-2013 for ComSuper. 126 ComSuper Budget Statements Section 2: Outcomes and Planned Performance 2.1 OUTCOMES AND PERFORMANCE INFORMATION Government outcomes are the intended results, impacts or consequences of actions by the Australian Government on the Australian community. Commonwealth programs are the primary vehicle by which government agencies achieve the intended results of their outcome statements. Agencies are required to identify the programs which contribute to Government outcomes over the Budget and forward years. Each outcome is described below together with its related programs, specifying the performance indicators and targets used to assess and monitor the performance of ComSuper in achieving Government outcomes. Outcome 1: Provide access to Australian Government superannuation benefits and information, through developing members’ understanding of the schemes, processing contributions, supporting investment processes, paying benefits and managing member details, for current and former Australian Public Servants and members of the Australian Defence Force, on behalf of the Commonwealth Superannuation Corporation. Outcome 1 Strategy ComSuper’s purpose is to provide superannuation administration services through three core functions: collect timely contributions; maintain accurate records; and pay correct benefits, including pensions. ComSuper has a mutual obligation to ensure that everything it does aligns with one or more of these areas. This enables ComSuper to secure high quality outcomes for all their stakeholders. 127 ComSuper Budget Statements Outcome Expense Statement Table 2.1 provides an overview of the total expenses for the Outcome, by program. Table 2.1: Budgeted Expenses for Outcome 1 Outcom e 1: Provide access to Australian Governm ent superannuation benefits and inform ation, through developing m em bers' understanding of the schem es, processing contributions, supporting investm ent processes, paying benefits and m anaging m em ber details, for current and form er Australian Public Servants and m em bers of the Australian Defence Force, on behalf of the Com m onw ealth Superannuation Corporation. Program 1.1 Superannuation Adm inistration Services Departmental expenses Special Accounts Expenses not requiring appropriation in the Budget year 1 Total for Program 1.1 Total expenses for Outcom e 1 2011-12 Estimated actual expenses $'000 2012-13 Estimated expenses 79,643 91 73,237 91 79,734 73,328 79,734 2011-12 Average Staffing Level (num ber) 2 471 1 Expenses not requiring appropriation in the Budget year are made up of resources received free of charge for a notional Audit Fee from the Australian National Audit Office. 2 The above ASL figures do not include additional funding for the SAR program in 2012-13. 128 $'000 73,328 2012-13 425 ComSuper Budget Statements Contributions to Outcome 1 Program 1.1: Superannuation Administration Services Program objective Provide access to Australian Government superannuation benefits and information, through developing members’ understanding of the schemes, processing contributions, supporting investment processes, paying benefits and managing member details, for current and former Australian Public Servants and members of the Australian Defence Force, on behalf of the Commonwealth Superannuation Corporation (CSC). Program expenses As the closed defined benefits schemes decrease in membership over time, there will be a corresponding decrease in revenue from this area. This will require careful cost management and a strong focus on improving overall operational efficiency. Costs associated with the outsourced administration of the PSSap scheme will also need to be carefully managed. Program 1.1: Superannuation Administration Services Special Account Expenses: ComSuper Special Account Expenses not requiring appropriation in the Budget year 1 Total program expenses 1 2011-12 Revised budget $'000 2012-13 Budget $'000 2013-14 Forw ard year 1 $'000 2014-15 Forw ard year 2 $'000 2015-16 Forw ard year 3 $'000 79,643 73,237 74,514 75,197 76,127 91 79,734 91 73,328 92 74,606 93 75,290 94 76,221 Expenses not requiring appropriation in the Budget year are made up of resources received free of charge for a notional Audit Fee from the Australian National Audit Office. 129 ComSuper Budget Statements Program 1.1 Deliverables ComSuper’s service delivery requirements are driven by: legislative change; demand by scheme members and employing agencies; the CSC and regulators; and the portfolio agencies responsible for the schemes’ policies and framework. The services ComSuper provides include: managing the superannuation records and financial transactions, including investment switches, of members including contributor, preserved and pensioner members and ancillaries (e.g. ex-spouses); calculating benefit estimates and paying superannuation benefits to members (e.g. fortnightly pensions and lump sum payments or transfers out to other schemes); responding to member inquiries (e.g. inquiries received through the Customer Information Centre and via email, telephone and written correspondence); providing annual member statements to contributor and preserved members and payment summaries to pensioners; assisting the CSC with financial statements and other general accounting services; providing legal, governance and compliance services; providing casework services, including eligibility determination, death and invalidity, early release, and review/reconsideration; implementing Family Law Court determinations for splitting superannuation benefits; supporting CSC through the provision of reports and responding to information requests; provision of communication products for scheme members, encompassing websites, publications and annual reports; and contract management of the day-to-day administration of the PSSap scheme. 130 ComSuper Budget Statements Program Deliverables 2011-12 Revised budget 2012-13 Budget 2013-14 Forw ard year 1 2014-15 Forw ard year 2 2015-16 Forw ard year 3 707,700 716,000 727,500 738,900 750,300 28,600 28,800 29,100 29,300 29,500 Accurate and timely fortnightly pension payments (Number of pensioners) 207,200 210,100 213,000 215,900 218,800 Timely responses to inquiries by scheme members (Number of telephone, e-mail and w ritten inquiries through customer information centre) 345,500 352,400 359,500 366,600 374,000 Provide annual member statements to contributor and preserved members (Number of annual statements issued) 500,500 505,900 514,600 523,000 531,500 5 5 5 5 5 Maintain records and financial transactions for the schemes’ membership (Total number of contributor, preserved and pensioner members) Accurate and timely payment of benefits to scheme members (Benefit applications processed) ComSuper w ill seek to comply w ith all scheme and regulatory requirements (Number of main schemes administered by ComSuper) 131 ComSuper Budget Statements Program 1.1 Key Performance Indicators 2011-12 Revised budget Achievement of service standards 1 (Proportion of standards achieved) 2012-13 Budget target 2013-14 Forw ard year 1 2014-15 Forw ard year 2 2015-16 Forw ard year 3 80% 80% 80% 80% 80% 80% or Higher 80% or Higher 80% or Higher 80% or Higher 80% or Higher 100% 100% 100% 100% 100% 85% 85% 85% 85% 85% Timeliness of fortnightly pension payroll (Pension payments in bank accounts on time) 99.5% 99.5% 99.5% 99.5% 99.5% Compliance issues appropriately reported and actively managed (Issues reported and managed) 100% 100% 100% 100% 100% Periodic member client satisfaction survey (Quality Service Index) 2 Timeliness of member statements (Issued by the statutory deadline of 31st December) Timeliness of new benefits processed 3 (Routine Benefit Payments w ithin 5 w orking days) 1 Pillar Administration has been granted an exemption from meeting the required service level standards for the PSSap scheme administration for the first six months of outsourcing from February 2012. This may impact overall service level standards. 2 A Quality Service Index rating of 75% is equivalent to every respondent being ‘satisfied’ with the service, whereas a rating of 100% is equivalent to every respondent being ‘very satisfied’ with the service. Traditionally, members' satisfaction for administration services is linked to their perceived performance of their investments, particularly during times of market volatility. 3 The calculation method for the KPI, timeliness of new benefit processed, refers to the processing of routine benefits, rather than the payment of all benefits. This reflects the fact that some benefits involve highly complex processes that are unable to be completed and paid within 5 working days. Routine benefits are processed within 5 working days of receipt of all necessary documentation. 132 ComSuper Budget Statements Section 3: Explanatory Tables and Budgeted Financial Statements Section 3 presents explanatory tables and budgeted financial statements which provide a comprehensive snapshot of agency finances for the 2012-13 budget year. It explains how budget plans are incorporated into the financial statements and provides further details of the reconciliation between appropriations and program expenses, movements in administered funds, special accounts and Australian Government Indigenous Expenditure. 3.1 EXPLANATORY TABLES 3.1.1 Movement of Administered Funds Between Years Table 3.1.1 is not included as there is no movement of administered funds between years. 3.1.2 Special Accounts Special Accounts provide a means to set aside and record amounts used for specified purposes. Special Accounts can be created by a Finance Minister’s Determination under the FMA Act or under separate enabling legislation. Table 3.1.2 shows the expected additions (receipts) and reductions (payments) for each account used by ComSuper. 133 ComSuper Budget Statements Table 3.1.2: Estimates of Special Account Flows and Balances Opening balance 2012-13 2011-12 Outcome $'000 Services for Other Government 1 and Non Agency Bodies 1 - S20 FMA Act (A) (Abolished) 132 Other Trust Monies 2 1 - S20 FMA Act (A) (Abolished) 6,475 Commonw ealth Superannuation 1 Administration Special Account 3 - S20 FMA Act (D) (Abolished) 21,342 Services for Other Entities and 1 7,265 Trust Moneys 4 - s20 FMA Act (A) ComSuper Special Account 5 1 24,870 - s21 FMA Act (D) - 1,242,182 1,229,883 82,046 85,128 (1,241,518) (1,229,225) (85,699) (81,600) Total Special Accounts 2012-13 Budget estim ate 32,135 1,324,228 (1,327,217) - 29,146 Total Special Accounts 2011-12 estimate actual 27,949 1,315,011 (1,310,825) - 32,135 Receipts 2012-13 2011-12 $'000 - Payments Adjustments 2012-13 2012-13 2011-12 2011-12 $'000 $'000 - (132) (6,475) - (21,342) 6,607 21,342 7,929 7,265 21,217 24,870 1 This special account was abolished by FMA Determination 2011/01 and rolled into “Services for Other Entities and Trust Moneys”. 2 This special account was abolished by FMA Determination 2011/01 and rolled into “Services for Other Entities and Trust Moneys”. 3 This special account was abolished by FMA Determination 2011/15 and rolled into “ComSuper Special Account”. 4 This special account was established by FMA Determination 2011/06. 5 This special account was established by the ComSuper Act 2011. (A) = Administered (D) = Departmental 3.1.3 Australian Government Indigenous Expenditure Table 3.1.3 is not included as ComSuper’s budget does not contain any specific Australian Government Indigenous Expenditure. 134 Closing balance 2012-13 2011-12 $'000 ComSuper Budget Statements 3.2 BUDGETED FINANCIAL STATEMENTS 3.2.1 Differences in Agency Resourcing and Financial Statements No material differences exist between agency resourcing and the financial statements. 3.2.2 Analysis of Budgeted Financial Statements ComSuper is projecting a surplus of $8.9 million in 2012-13 with estimated total income of $82.1 million against estimated expenses of $73.2 million. The surplus is due to savings measures announced in the 2009-10 additional estimates related to Rental and Superannuation Administration Reform savings. It is intended that the savings will be returned to the Australian Government. The surplus in 2012-13 and the subsequent forward years are not included in ComSuper’s Special Account balance. 135 ComSuper Budget Statements 3.2.3 Budgeted Financial Statements Tables Table 3.2.1 Departmental Comprehensive Income Statement (Showing Net Cost of Services) (for the period ended 30 June) Estimated actual 2011-12 $'000 Budget estimate 2012-13 $'000 Forw ard estimate 2013-14 $'000 Forw ard estimate 2014-15 $'000 Forw ard estimate 2015-16 $'000 EXPENSES Employee benefits Suppliers Depreciation and amortisation Finance costs Other expenses Total expenses 43,003 24,115 6,465 162 5,898 79,643 37,372 23,165 6,529 131 6,040 73,237 37,168 24,508 6,587 95 6,156 74,514 36,275 25,938 6,639 57 6,288 75,197 37,056 26,022 6,665 15 6,369 76,127 LESS: OWN-SOURCE INCOME Ow n-source revenue Sale of goods and rendering of services Total ow n-source revenue 84,210 84,210 82,046 82,046 82,722 82,722 83,404 83,404 84,333 84,333 Gains Other Total gains Total ow n-source incom e 91 91 84,301 91 91 82,137 92 92 82,814 93 93 83,497 94 94 84,427 Net cost of (contribution by) services 4,658 8,900* 8,300* 8,300* 8,300* Surplus (Deficit) attributable to the Australian Governm ent 1 4,658 8,900 8,300 8,300 8,300 4,658 8,900 8,300 8,300 8,300 Total com prehensive incom e (loss) attributable to the Australian Governm ent Prepared on Australian Accounting Standards basis. 1 The budgeted surpluses are to be returned to the Australian Government. Please refer to Table 3.2.3 Statement of Changes in Equity. 136 ComSuper Budget Statements Table 3.2.2: Budgeted Departmental Balance Sheet (as at 30 June) Estimated actual 2011-12 $'000 Budget estimate 2012-13 $'000 Forw ard estimate 2013-14 $'000 Forw ard estimate 2014-15 $'000 Forw ard estimate 2015-16 $'000 ASSETS Financial assets Cash and cash equivalents Trade and other receivables Total financial assets 1,000 27,368 28,368 1,000 23,715 24,715 1,000 19,976 20,976 1,000 19,151 20,151 1,000 18,882 19,882 Non-financial assets Land and buildings Property, plant and equipment Intangibles Other non-financial assets Total non-financial assets Total assets 1,617 2,755 9,787 1,307 15,466 43,834 1,617 5,098 10,453 1,307 18,475 43,190 1,617 7,431 11,155 1,307 21,510 42,486 1,617 7,431 11,212 1,307 21,567 41,718 1,617 7,431 11,212 1,307 21,567 41,449 4,730 40 4,770 4,730 40 4,770 4,730 40 4,770 4,730 40 4,770 4,730 40 4,770 Provisions Employee provisions Other provisions Total provisions 11,608 2,450 14,058 11,608 1,806 13,414 11,608 1,102 12,710 11,608 334 11,942 11,608 65 11,673 Total liabilities 18,828 18,184 17,480 16,712 16,443 25,006 25,006 25,006 25,006 25,006 10,683 551 13,772 10,683 551 13,772 10,683 551 13,772 10,683 551 13,772 10,683 551 13,772 25,006 25,006 25,006 25,006 25,006 25,006 25,006 25,006 25,006 25,006 LIABILITIES Payables Suppliers Other payables Total payables Net assets EQUITY 1 Parent entity interest Contributed equity Reserves Retained surplus (accumulated deficit) Total parent entity interest Total Equity Prepared on Australian Accounting Standards basis. 1 'Equity' is the residual interest in assets after deduction of liabilities. 137 ComSuper Budget Statements Table 3.2.3: Budgeted Departmental Statement of Changes in Equity — Summary of Movement (Budget year 2012-13) Retained Asset Contributed earnings revaluation equity/ reserve capital $'000 $'000 $'000 Opening balance as at 1 July 2012 Balance carried forw ard from previous period Adjusted opening balance Total equity $'000 13,772 13,772 551 551 10,683 10,683 25,006 25,006 Surplus (deficit) for the period 8,900 - - 8,900 Total com prehensive incom e 8,900 - - 8,900 (8,900) - - (8,900) (8,900) - - (8,900) 551 10,683 Com prehensive incom e Transactions w ith ow ners Distributions to ow ners Returns on capital: Dividends Contributions by ow ners Subtotal transactions w ith ow ners Closing balance attributable to the Australian Governm ent Prepared on Australian Accounting Standards basis. 138 13,772 25,006 ComSuper Budget Statements Table 3.2.4: Budgeted Departmental Statement of Cash Flows (for the period ended 30 June) Estimated actual 2011-12 $'000 Budget estimate 2012-13 $'000 Forw ard estimate 2013-14 $'000 Forw ard estimate 2014-15 $'000 Forw ard estimate 2015-16 $'000 84,210 79,928 164,138 82,046 85,699 167,745 82,722 86,461 169,183 83,404 84,229 167,633 84,333 84,602 168,935 43,003 23,646 86,284 6,485 159,418 37,372 23,205 82,046 6,684 149,307 37,168 24,511 82,722 6,860 151,261 36,275 25,938 83,404 7,020 152,637 37,056 25,943 84,333 6,638 153,970 4,720 18,438 17,922 14,996 14,965 918 918 - - - - 2,890 918 3,808 9,538 9,538 9,622 9,622 6,696 6,696 6,665 6,665 (2,890) (9,538) (9,622) (6,696) (6,665) 4,658 4,658 8,900 8,900 8,300 8,300 8,300 8,300 8,300 8,300 (4,658) (8,900) (8,300) (8,300) (8,300) OPERATING ACTIVITIES Cash received Sale of goods and rendering of services Cash transfer from OPA Total cash received Cash used Employees Suppliers Cash transferred to OPA Other Total cash used Net cash from (used by) operating activities INVESTING ACTIVITIES Cash received Other Total cash received Cash used Purchase of property, plant and equipment Other Total cash used Net cash from (used by) investing activities FINANCING ACTIVITIES Cash used Other - Cash to the OPA Total cash used Net cash from (used by) financing activities Net increase (decrease) in cash held Cash and cash equivalents at the beginning of the reporting period Cash and cash equivalents at the end of the reporting period Prepared on Australian Accounting Standards basis. 139 (2,828) - - - - 3,828 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 ComSuper Budget Statements Table 3.2.5: Departmental Capital Budget Statement PURCHASE OF NON-FINANCIAL ASSETS Funded internally from departmental resources TOTAL RECONCILIATION OF CASH USED TO ACQUIRE ASSETS TO ASSET MOVEMENT TABLE Total purchases Total cash used to acquire assets Prepared on Australian Accounting Standards basis. 140 Estimated actual 2011-12 $'000 Budget estimate 2012-13 $'000 Forw ard estimate 2013-14 $'000 Forw ard estimate 2014-15 $'000 Forw ard estimate 2015-16 $'000 2,890 2,890 9,538 9,538 9,622 9,622 6,696 6,696 6,665 6,665 2,890 9,538 9,622 6,696 6,665 2,890 9,538 9,622 6,696 6,665 ComSuper Budget Statements Table 3.2.6: Statement of Departmental Asset Movements (2012-13) Buildings $'000 As at 1 July 2012 Gross book value Accumulated depreciation/amortisation and impairment Opening net book balance Asset Category Other property, Computer plant and softw are and equipment intangibles $'000 $'000 Total $'000 2,593 3,915 63,108 69,616 (976) 1,617 (1,160) 2,755 (53,321) 9,787 (55,457) 14,159 CAPITAL ASSET ADDITIONS Estim ated expenditure on new or replacem ent assets By purchase - other Total additions - 3,444 3,444 6,094 6,094 9,538 9,538 Other m ovem ents Depreciation/amortisation expense Total other m ovem ents - (1,101) (1,101) (5,428) (5,428) (6,529) (6,529) 2,593 (976) 7,359 (2,261) 69,202 (58,749) 79,154 (61,986) 1,617 5,098 10,453 17,168 As at 30 June 2013 Gross book value Accumulated depreciation/amortisation and impairment Closing net book balance Prepared on Australian Accounting Standards basis. 141