Communication Skills
Interpersonal
Communication is
the exchange of
thoughts, feelings,
and beliefs between
two or more people
Two types of
communication:
• Verbal - use words
• Nonverbal –
sending
messages that do
not use words
Sheldon and Body Language
 Speaking
 Listening
 Reading
 Writing
Body Language
is nonverbal
communication
Friends
Mixed
messages are
when your
words say one
thing and your
body or tone
say something
else
Tips to Improve
Communication
Skills:
1. Use “I” messages
2. Make clear simple
statements
3. Be honest with
your thoughts
and feelings
4. Use appropriate
body language
(use eye contact)
Listening Skills:
Active Listening –
hearing, thinking
about, and
responding to the
other person’s
message
Big Bang Theory - Poor Listening Skills
Tips to Improve
Listening Skills:
1. Use appropriate
body language
2. Use conversation
encouragers
3. Mirror thoughts
and feelings
4. Ask questions
Amy listening to Sheldon
Refusal Skills:
skills that help
you say NO
effectively
• Say NO in a
firm voice
• Promptly
leave