Magic Quadrant Enhancements 2013 Preview for Vendors Confidential and NOT for Distribution Note: Screen Shots are for Demonstration Purposes only This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Magic Quadrant Enhancements 2013 A new, richer interactive experience makes the proven Magic Quadrant methodology even better. … Focus quickly on specific vendors, review multi-year perspectives and create customized market views based on what’s important to you. … The ability to optimize market and vendor evaluations make Magic Quadrants more useful than ever. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 1 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Agenda • Magic Quadrant Enhancements 2013 Background • Magic Quadrant Enhancements 2013: Feature Preview and Demo • Enhancement Benefits & FAQs • Phased Launch Plan and Temporary Vendor Review Process • In Summary This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 2 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. The Magic Quadrant Evolution • Gartner Magic Quadrant enhancements 2013: - Address the top wants and needs of Gartner clients - Is part of the continuous evolution of Gartner Research content to better support clients Gartner Magic Quadrant Enhancements Launch July 29, 2013 This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 3 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Magic Quadrant Enhancements 2013 Feature Preview and Demo Magic Quadrant Enhancements 2013 A New Client Experience Magic Quadrant Client Experience C L I E N T Interactive Experience G A R T N E R Focus on Select Vendors Historical Comparison Customized Evaluation Criteria MQ Home Page Gartner Magic Quadrant Methodology New Unchanged This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 5 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Magic Quadrant Before and After Unenhanced Magic Quadrant New Magic Quadrant Enhancements: July 2013 This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 6 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. New Interactive Experience This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 7 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. New Interactive Experience This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Focus on Select Vendors This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 9 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Historical Year-Over-Year Comparison This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 10 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Custom Evaluation Criteria This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 11 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Export of Customized Magic Quadrant This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 12 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Magic Quadrant Home Page This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, 13 distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Magic Quadrant Enhancements 2013 Benefits and FAQs Magic Quadrant Methodology Description: The Gartner Magic Quadrant Methodology is established and proven in the Market, providing clients with a snapshot of a market to guide their technology decisions; 2013 enhancements will add greater value to clients and an improved user experience. Key Value Points: Most proven and established vendor selection methodology in the market MQ is go-to-resource for top organizations, enabling their strategic technology decisions Highly valued, trusted and actionable analysis allows CIOs/IT Leaders to be confident in the technology recommendations they provide their organizations Top FAQs 1. Is the proven Magic Quadrant underlying methodology changing? 2. What are the key changes I need to care about or explain to my key stakeholders? 3. Will I see any changes in vendor positioning from prior years? 4. Are there any new dimensions Gartner is introducing in the methodology? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, 15 distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. New Interactive Experience Description: Enhanced usability, interactivity, styling, colors and interactivity; enabling a focus on the information that matters most to you. Key Value Points: Significant new interactive features give you additional ways to use the Magic Quadrant Visually clean and simple design for business and technology professionals to help them quickly get what they need Top FAQs 1. 2. 3. 4. 5. What are the key features and benefits of the new MQ user interface? Does the new MQ visual display affect the dot position of vendors in previous years? Will you republish previous year MQs? Can I save and print an MQ? Can I save the MQ graphic containing the view I am interested in to include in my own materials? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, 16 distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Focus on Select Vendor Description: Ability to focus on vendors of interest by visually highlighting or minimizing vendors on the MQ graphic. Key Value Points: Saves time by allowing clients to quickly and visually focus on select vendors Interactive design allows clients to visually highlight the vendors most relevant to their organization needs Top FAQs 1. 2. 3. 4. Can I focus on specific vendors that are most interesting to my organization? How do I highlight only the vendors for which I am interested? Can I print the MQ with only the vendors in which I am interested? Can I save the vendors I selected? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 17 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Historical Year-Over-Year Comparison Description: A multiyear view of a Magic Quadrant over time on a single interactive page Key Value Points: A historical year-over-year comparison is quickly and easily accessible to save you time; now clients can easily see the changes in the Magic Quadrant progression over time Understand how the vendors you are interested in have performed in that market over time Top FAQs 1. 2. 3. 4. 5. 6. How do I find the historical perspective for an MQ? The vendor I am interested in is moving (dot position) year over year. What does that mean? How does Gartner account for significant changes in the inclusion and evaluation criteria? Can these views be exported and used by clients? Vendors merge and rename regularly, how is that change shown? Can we compare historical MQs of different markets? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 18 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Custom Evaluation Criteria Description: Provides clients with the ability to customize a Magic Quadrant by changing the weightings of criteria used; enabling clients to generate a relevant view of the market based on the needs of their business. Key Value Points: Adjust criteria weightings for a customized view of the market based on those criteria that are most highly relevant to the business (e.g., organization size, vertical industry relevance) Top FAQs 1. 2. 3. 4. 5. 6. How do I adjust the criteria weightings in the new MQ interface based on the needs of my business, and how do I represent this in the customized MQ? Is it possible to see the vendor criteria weightings/scores in the 2013 update? Can we take the custom MQ version and use it in our promotional materials? On the customized MQ, how will you show Gartner's original vs. the customized dot? Is it possible that dots can occupy the same space and overlap? Can I customize my MQ based on geography? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 19 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Magic Quadrant Home Page Description: A destination page accessible from gartner.com, which includes all Magic Quadrants current and planned, with a MQ-specific Search capability and calendar view. Key Value Points: Confidence knowing you can find the vendors for the markets in which you are interested Enhanced MQ search and browse allows clients to easily find all MQs by vendor, topic, industry and more MQ calendar provides visibility into future and planned MQs to help clients align projects and vendor selection initiatives Top FAQs 1. 2. 3. 4. Is there a place I can go that lists all MQs (current and planned) for the year? How do I find all MQs where my vendor of interest is represented? How do I know when an MQ will be updated? Where do I find information about the MQ methodology? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 20 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Phased Launch Plan and Temporary Vendor Review Process Magic Quadrant 2013 Phased Launch Magic Quadrant Current Magic Quadrant 2013 Launch July 29, 2013 Magic Quadrant Publish Date Historical/Archived April 2010 - July 2012 Current July 2012 - April 2013 Upcoming* May 2013 - July 2013 Post-Launch July 2013 – Dec. 2013 July 29, 2013 Client Experience History Customization Unenhanced MQ Graphic No No New Graphic New Interactivity Yes No New Graphic New Interactivity Yes Yes New Graphic New Interactivity Yes Yes * Publishes as current, unenhanced MQ before July 29th and then as new, enhanced MQ at launch * Temporary Modified Vendor Review Process This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, 22 distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. MQs Publishing May - July 2013 Require a Temporary Vendor Review Process • Magic Quadrants publishing from May – July publish twice; first in the unenhanced format and then with new enhancements on July 29, 2013 • To help with the transition, Vendors included in MQs publishing between May – July will receive three courtesy visuals for review, plus a Help video: Vendor A Vendor B Challengers Leaders Vendor C Vendor E Vendor G Vendor H Vendor J Vendor K Vendor B Vendor K Vendor M Vendor P Vendor S Vendor T Vendor S Vendor W Vendor Z Ability to Execute Vendor H Vendor E Vendor M Vendor J Vendor A Vendor Z Vendor C Vendor T Vendor W + + + Vendor P Vendor G Niche Players Visionaries Completeness of Vision Enhanced and MQ Enhancements Unenhanced Overview Video: 2012 MQ graphics Featuring new MQ as example to show enhancements difference and common FAQs This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other Unenhanced 2013 MQ Graphic Current + New (2012) authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Magic Quadrants Post July 29th 2013 • All Magic Quadrants will include new enhancements • Standard review process resumes between analysts and vendors This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 24 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. In Summary In Summary • MQ Enhancement 2013 Launch: July 29, 2013 • The new Magic Quadrant Enhancements: - Address the top wants and needs of Gartner clients. - Part of the continuous evolution of Gartner Research content to better support clients - The proven Magic Quadrant Methodology remains unchanged • Magic Quadrants publishing in the May – July timeframe will have a modified vendor review process closely managed by analyst authors and Gartner Methodologies team. • Contact your Account Team with questions related to the New Magic Quadrant Enhancements • For Magic Quadrants in progress, work with your Gartner Research team contacts to ensure this research stays on track. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 26 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Q&A Magic Quadrant Enhancements 2013 Features, Benefits, FAQs Vendor Perspective Magic Quadrant Enhancements 2013 Feature Value Points The Proven Magic Quadrant Methodology Is Unchanged • Most proven and established vendor selection methodology in the market • MQ is the go-to resource for organizations, enabling their strategic technology decisions • Highly valued, trusted and actionable analysis allows CIO/IT Leaders to be confident in the technology recommendations they provide their organizations New Interactive Experience • Significant new interactive features give additional ways to use the Magic Quadrant • Visually clean and simple design for business and technology professionals to help them quickly get what they need Focus on Select Vendors • Saves time by allowing clients to quickly and visually focus on the select vendors • Interactive design allows clients to visually highlight the vendors most relevant to their organization and needs Historical Year-Over-Year Comparison • A historical year-over-year comparison view is quickly and easily accessible to save time; now clients can easily see changes in the MQ progression over time • Understand how the vendors you are interested in have performed in that market over time Customized Evaluation Criteria • Clients adjust criteria weightings for a customized view of the market based on criteria that are most highly relevant to their business (e.g., organization size, vertical industry relevance) MQ Home Page • Confidence knowing you can find vendors for the markets in which you are interested • Enhanced MQ search and browse allows clients to easily find all MQs by vendor, topic, industry, and more • MQ calendar provides visibility into future and planned Magic Quadrants to help clients align their projects and vendor selection initiatives This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 29 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Magic Quadrant Methodology Vendor Perspective Description: The Gartner Magic Quadrant Methodology is established and proven in the Market, providing clients with a snapshot of a market to guide their technology decisions; 2013 enhancements will add greater value to clients and an improved user experience. Vendor Key Value Points: Compelling view into the competitive landscape of a market Manage reputation and build credibility in the market Inform market positioning and Sales training through insight into the analysis end users are using to make technology decisions Inform innovation and product strategy Top Vendor FAQs 1. What are the key changes I need to care about? 2. Is the proven underlying Magic Quadrant methodology changing? 3. Are there key changes to the research or publishing process that will impact my organization? 4. Is it possible to see criteria weightings/scores in the 2013 update? 5. How is Gartner positioning these changes to the market? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 30 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. New Interactive Experience Vendor Perspective Description: Enhanced usability, interactivity, styling, colors and interactivity; enabling a focus on the information that matters most to you. Vendor Key Value Points: More interactive functionality and larger size allows clearer differentiation of positioning against competitors Significant new interactive features give additional ways to use the MQ Visually clean and simple design for business and technology professionals to help them get what they need quickly Top Vendor FAQs 1. 2. Will previous MQs publish to this new format and, if so, will vendor positioning change? Will the new MQ visual display affect my dot position from previous years? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 31 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Focus on Select Vendor Vendor Perspective Description: Ability to focus on vendors of interest by visually highlighting or minimizing vendors on the MQ graphic. Vendor Key Value Points: Allows more focused comparisons of competitors in a market Focus on vendors persists across all views — current Gartner view, historical and customized Top Vendor FAQs 1. 2. 3. 4. Can I highlight only the vendors in which I am interested? Can the MQ with selected vendors highlighted be printed or saved? Can I use the selected vendor view in my own presentation and marketing materials? Are there features/functions that my clients and prospects will have access to that I do not? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 32 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Historical Year-Over-Year Comparison Vendor Perspective Description: A multiyear view of a Magic Quadrant over time on a single interactive page Vendor Key Value Points: Insight that easily allows vendors to track positioning in a market year-over-year, which may help develop and hone messaging to clients Gartner will help users understand if market factors have changed year over year Top Vendor FAQs 1. 2. 3. 4. How will Gartner handle the explanation of shifts in positioning over time to end users; particularly if the market, inclusion or evaluation criteria has changed significantly? Can the historical view be exported by clients or used in my own marketing materials? Vendors merge and rename regularly, how is that change shown over time? Can we compare historical MQs of different markets? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 33 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Custom Evaluation Criteria Vendor Perspective Description: Provides clients with the ability to customize a Magic Quadrant by changing the weightings of criteria used; enabling clients to generate a relevant view of the market based on the needs of their business. Vendor Key Value Points: Top Vendor FAQs 1. 2. 3. 4. 5. Generate scenarios in which prospects proactively engage vendors Offers insight into the scenarios that clients and prospects are modeling Helps vendors to understand relative positioning and where they have performed well against competitors Gives vendors visibility into what is important to clients and prospects, and how their positioning could change How do I adjust the criteria weightings in the new MQ interface based on the needs of my business, and how do I represent this in the customized MQ? How do you anticipate vendor positioning to change based on the customized criteria weightings? If I focus on improving in a specific area based on my MQ position, will this ensure that I improve my positioning in the historical view of following year’s MQ? How will you show Gartner's original MQ vs. the customized end-user-created view? Can the customized MQs be saved, printed or used in client materials? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 34 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Magic Quadrant Home Page Vendor Perspective Description: A destination page accessible from gartner.com, which includes all Magic Quadrants (current and planned), with a MQ-specific search capability and calendar view. Vendor Key Value Points: Allows vendors to find all relevant information on MQs in a single location Enhanced MQ search and browse allows vendors to easily find all MQs in which they are included MQ calendar provides visibility into the schedule for MQs to help vendors manage the timing and resources that support them Single landing page to which vendors can direct clients and prospects Top Vendor FAQs 1. 2. 3. Is there a place I can go that lists all MQs (current and planned) for the year? Can I easily find all of the MQs in which my organization is included? How do I know when an MQ will be updated? This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 35 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.