Retail Services
Certificate II in Community Pharmacy
(SIR20112)
based on the Retail Services Training Package
(SIR07) version 3.3
Effective from
2013
Date published
November 2012
Updated
February 2014
Original published version updated:
February 2014 – Training Package reference updated to version 3.3 (no changes to document content)
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Acknowledgements
Units of competency from the SIR07 Retail Services Training Package in this syllabus are © Commonwealth of Australia.
Reproduced with permission.
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Published by
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Australia
www.bostes.nsw.edu.au
20120860
20140056
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Contents
Introduction to the Retail Services Curriculum Framework
The Retail Services Curriculum Framework and Certificate II in Community
Pharmacy
Status of units of competency for the Retail Services HSC courses and
Certificate II in Community Pharmacy
Retail Services – Certificate II in Community Pharmacy (SIR20112)
The Retail Services Curriculum Framework includes the following documentation:
 the syllabus
 associated documents
 support materials.
All the Framework documentation is available on the Board’s website at
www.boardofstudies.nsw.edu.au/syllabus_hsc/retail-services.html.
This document, Retail Services – Certificate II in Community Pharmacy (SIR20112), should
be read in conjunction with the Retail Services Curriculum Framework Stage 6 Syllabus.
Introduction to the Retail Services Curriculum Framework
The Retail Services Curriculum Framework is a Board Developed HSC syllabus. It is based
on qualifications and units of competency contained in the nationally endorsed Retail Services
Training Package (SIR07) and includes pathways to:
 Certificate II in Community Pharmacy (SIR20112)
 Certificate II in Retail Services (SIR20212)
 Certificate II in Retail Fast Food (SIR20312)
 Certificate III in Retail Operations (SIR30212).
The Retail Services Curriculum Framework contains the following HSC VET courses
(detailed in Section 2 of the Syllabus):
 Retail Services (120 indicative hours)
 Retail Services (240 indicative hours)
 Community Pharmacy Specialisation Study (60 or 120 indicative hours)
 Retail Operations Extension (60 indicative hours).
HSC VET courses have dual accreditation. Students can gain credit towards:
 the NSW Higher School Certificate (HSC)
 an AQF VET qualification – eg Certificate II in Community Pharmacy.
As a result of the dual accreditation, HSC VET courses are governed by two sets of rules:
 HSC unit credit requirements determined by:

HSC course requirements (detailed in Section 2 of the Syllabus)

the requirements for satisfactory course completion – outlined on the Board of Studies
Assessment Certification Examination (ACE) website
3
Retail Services Curriculum Framework – Certificate II in Community Pharmacy

AQF VET qualification requirements specified in:

the qualification packaging rules for Certificate II in Community Pharmacy – defined
in the Retail Services Training Package

Registered Training Organisation (RTO) policies.
It is important to note that the rules and structure of HSC VET courses are not identical to the
qualification packaging rules.
RTOs offering training programs for the delivery and assessment of the Retail Services HSC
VET courses must meet the requirements of the VET Quality Framework, the Retail Services
Training Package (SIR07) and the HSC course.
The Retail Services Curriculum Framework and Certificate II in Community
Pharmacy
The Retail Services Training Package qualification packaging rules for Certificate II in
Community Pharmacy (SIR20112) requires the achievement of:
 10 core units of competency
 plus 8 elective units of competency.
To achieve Certificate II in Community Pharmacy (SIR20112) as a part of the HSC, students
will generally complete the following HSC VET courses from the Retail Services Curriculum
Framework:
 Retail Services (240 indicative hours) – 4 HSC credit units
 Community Pharmacy Specialisation Study (60 indicative hours) – 1 HSC credit unit.
To be eligible for the award of the HSC, students must satisfactorily complete a pattern of
study that includes 22 HSC credit units (refer to the Assessment Certification Examination
(ACE) website for further details).
4
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Retail Services HSC course requirements for Certificate II in Community Pharmacy
Refer to Section 2 of the Syllabus and qualification packaging rules for further details.
AQF VET qualification
requirements
HSC course requirements
Retail Services
(240 indicative hours)
Certificate II in Community Pharmacy
Students must achieve 18 units of
competency – 10 core plus 8 electives
Students must undertake:
seven mandatory units of competency
(115 HSC indicative hours)
made up of five core
and two electives
three Community pharmacy stream
units of competency
made up of three core
(55 HSC indicative hours)
HSC Content
(four mandatory focus areas plus the
Community pharmacy stream focus area)
HSC elective units of competency to
a minimum of
70 HSC indicative hours
(from the streams not already undertaken
and/or the HSC elective pool)
minimum of 70 hours
of mandatory work placement
to be able to achieve
Certificate II in Community
Pharmacy the remaining units of
competency need to include:
Community Pharmacy
Specialisation Study
(60 indicative hours)
the remaining two core units of
competency for the qualification
+
six more elective units of competency
for the qualification
Students must undertake:
HSC elective units of competency to
a minimum of
60 HSC indicative hours
(from the streams not already undertaken
and/or the HSC elective pool)
Work placement
Work placement is a mandatory HSC VET course requirement with minimum hours assigned
to each HSC VET course. Non-completion of work placement means the student has not met
the HSC VET course requirements and cannot count the HSC credit units for the course
towards the award of their HSC. They would still be credentialled for the AQF VET
qualification.
5
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
The minimum work placement requirement for students undertaking Certificate II in
Community Pharmacy (SIR20112) through the 240 indicative hours course is 70 hours.
Work placement is to be undertaken in an appropriate community pharmacy work
environment.
For units of competency that must be assessed in a retail work environment, work placement
provides an opportunity to collect evidence required for a student to be deemed competent.
Students undertaking these courses as part of a school-based traineeship will meet the
mandatory work placement hour requirements through the on-the-job training component of
the traineeship.
Recognition of Prior Learning (RPL) may be granted for mandatory work placement
requirements. Students’ outside employment (ie not under the auspices of the school) may be
recognised towards the requirement for work placement in a VET course (ACE 8051 –
Assessment Certification Examination (ACE) website).
Refer to the Work Placement in Retail Services document for further information.
HSC Content
The HSC Content for this industry curriculum framework is organised into focus areas. Each
focus area prescribes the scope of learning for the HSC. This is drawn from the associated
units of competency (outlined in Table 1 on the next page).
Students undertaking the Retail Services (240 indicative hours) course must address:
 all the mandatory focus areas:

Customer service

Safety

Sales and security

Working in the industry
 one stream focus area:

Community pharmacy.
The content description for each focus area is detailed in Section 3 of the Syllabus.
The HSC examination in Retail Services is based on the HSC Content and employability
skills for the Certificate II qualifications in this Framework (refer to Section 4 of the
Syllabus).
6
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Table 1
Focus areas and associated units of competency for Certificate II in
Community Pharmacy
Mandatory
Focus area
Unit code
Unit title
Customer service
SIRXCCS202
SIRXCOM101
Interact with customers
Communicate in the workplace to support team and customer
outcomes
Safety
SIRXWHS101
Apply safe work practices
Sales and security
SIRXCCS201
SIRXRSK201
SIRXSLS201
Apply point-of-sale handling procedures
Minimise loss
Sell products and services
Working in the
industry
SIRXCOM101
SIRXIND101
Communicate in the workplace to support team and customer
outcomes
Work effectively in a customer service environment
Focus area
Unit code
Unit title
Community
pharmacy
HLTIN301C
Comply with infection control policies and procedures
Support the supply of Pharmacy Medicines and Pharmacy
Only Medicines
Operate in a community pharmacy framework
Stream
SIRCHCS201
SIRCIND201
HSC examination
The Retail Services Curriculum Framework includes an HSC examination which provides the
opportunity for students to have their HSC mark contribute to the calculation of their
Australian Tertiary Admission Rank (ATAR).
The Retail Services HSC examination can contribute up to two units towards the calculation
of a student’s ATAR.
Students who have completed the Retail Services (240 indicative hours) course are eligible to
sit for the Retail Services HSC examination.
Students who want to sit for the Retail Services HSC examination must be entered for both
the Retail Services (240 indicative hours) course and the Retail Services examination on
Schools Online (Administration). It is the responsibility of the home school to enter students
into VET Framework courses and VET HSC examinations when the course is studied at a
TAFE NSW institute or private provider.
Students will sit for the Retail Services HSC examination at the same HSC examination
centre where they sit all of their other written HSC examinations (usually at their home
school).
7
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
The HSC examination is independent of the competency-based assessment undertaken during
the course and has no impact on student eligibility for Certificate II in Community Pharmacy
(SIR20112).
HSC examination specifications
The HSC examination specifications, which describe the format of the external HSC
examination, are contained in the Assessment and Reporting in Retail Services Stage 6
document.
The Retail Services HSC examination will consist of a 2-hour written paper. The paper will
consist of four sections:
 Section I – objective response questions to the value of 15 marks
 Section II – short-answer questions to the value of 35 marks
 Section III – one extended response question to the value of 15 marks
 Section IV – three structured extended response questions, one for each of the stream
focus areas: Retail general selling, Food selling, and Community pharmacy, each to the
value of 15 marks. Candidates will be required to answer the question on the stream they
have studied.
The Retail Services HSC examination is based on the HSC Content (focus areas) and
employability skills for the Certificate II qualifications:
 Sections I, II and III are based on the mandatory focus areas
 Section IV is based on the stream focus areas and can also draw from the mandatory focus
areas. Students undertaking Certificate II in Community Pharmacy focus will answer the
Community Pharmacy structured extended response question in Section IV.
8
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Relationship of the Retail Services (240 indicative hours) course structure to the HSC
examination
HSC units of
competency
HSC Content
Mandatory units of
competency
Mandatory
focus areas




HSC examination
one common examination
Section I
15 objective response questions
Customer service
Safety
Sales and security
Working in the industry
Section II
short-answer questions
Section III
one extended response question
Stream units
of competency
Stream
focus areas
 Retail general selling
or
 Food selling
or
 Community pharmacy
HSC elective
units of competency
no HSC Content
9
Section IV
one structured extended
response question


one question for each stream –
Retail general selling, Food selling
and Community pharmacy
students answer the question on
the stream they have studied
not examinable
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Status of units of competency for the Retail Services HSC course and Certificate II in Community Pharmacy
To achieve Certificate II in Community Pharmacy (SIR20112) the Retail Services Training Package requires students to achieve 18 units of
competency:
 10 core units of competency
 8 elective units of competency.
To achieve Certificate II in Community Pharmacy (SIR20112) as a part of the HSC, students will likely do the HSC VET Retail Services
(240 indicative hours) course and the Community Pharmacy Specialisation Study (60 indicative hours) course.
To meet HSC course requirements, students completing the Retail Services (240 indicative hours) course with a community pharmacy focus must
undertake seven mandatory and three Community pharmacy stream units of competency (8 core and 2 electives for Certificate II in Community
Pharmacy) plus a minimum of 130 HSC indicative hours of HSC elective units of competency.
Certificate II in Community
Pharmacy
Status in Retail Services
Curriculum Framework
HSC
indicative
hours
mandatory
mandatory
 10 core units plus
 8 elective units
 4 units from Group A
 4 units from Group B and/or
other (AQF level 2 or 3)
Unit code
Unit title
20
SIRXCCS201
Apply point-of-sale handling procedures
20
SIRXCCS202
Interact with customers
mandatory
15
SIRXCOM101
Communicate in the workplace to support team and customer
outcomes
core
mandatory
20
SIRXIND101
Work effectively in a customer service environment
core
mandatory
10
SIRXRSK201
Minimise loss
core
mandatory
15
SIRXSLS201
Sell products and services
elective – Group B
mandatory
15
SIRXWHS101
Apply safe work practices
core
Community pharmacy stream
25
HLTIN301C
Comply with infection control policies and procedures
core
Community pharmacy stream
20
SIRCHCS201
Support the supply of Pharmacy Medicines and Pharmacy Only
Medicines
core
Community pharmacy stream
10
SIRCIND201
Operate in a community pharmacy framework
core
sub-total HSC indicative hours –
mandatory and stream units of competency
170
10
core
elective – Group B
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
To achieve Certificate II in Community Pharmacy (SIR20112) students must undertake the remaining core units of competency.
Certificate II in Community
Pharmacy
Status in Retail Services
Curriculum Framework
HSC
indicative
hours
elective
Retail general selling stream
sub-total HSC indicative hours – mandatory,
stream and core units of competency
 10 core units plus
 8 elective units
 4 units from Group A
 4 units from Group B and/or
other (AQF level 2 or 3)
Unit code
Unit title
10
SIRXCLM101
Organise and maintain work areas
core
20
SIRXMER201
Merchandise products
core
200
For the HSC students must undertake a further 100 HSC indicative hours of units of competency to meet the requirements of the Retail Services
(240 indicative hours) and the Community Pharmacy Specialisation Study (60 indicative hours) courses.
To achieve Certificate II in Community Pharmacy (SIR20112), these need to include 6 more units of competency that are elective for the
qualification, including 4 Group A electives.
Certificate II in Community
Pharmacy
Status in Retail Services
Curriculum Framework
HSC
indicative
hours
elective
10
Unit code
Unit title
SIRCPPK201
Assist customers seeking commonly requested vitamins, minerals and
supplements
 10 core units plus
 8 elective units
 4 units from Group A
 4 units from Group B and/or
other (AQF level 2 or 3)
elective – Groups A and B
Prerequisite: SIRCHCS201
elective
10
SIRCPPK202
Assist customers seeking eye and ear products
elective – Groups A and B
Prerequisite: SIRCHCS201
elective
10
SIRCPPK203
Assist customers seeking first aid and wound care products
Prerequisite: SIRCHCS201
11
elective – Groups A and B
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Certificate II in Community
Pharmacy
Status in Retail Services
Curriculum Framework
HSC
indicative
hours
elective
10
Unit code
SIRCPPK204
Unit title
Assist customers seeking oral care products
 10 core units plus
 8 elective units
 4 units from Group A
 4 units from Group B and/or
other (AQF level 2 or 3)
elective – Groups A and B
Prerequisite: SIRCHCS201
elective
10
SIRCPPK205
Assist customers seeking to relieve cough and cold symptoms
elective – Groups A and B
Prerequisite: SIRCHCS201
elective
10
SIRCPPK206
Assist customers seeking to relieve skin and fungal conditions
elective – Groups A and B
Prerequisite: SIRCHCS201
elective
10
SIRCPPK207
Supply medical devices
elective – Groups A and B
elective
25
SIRXRPK002A
Recommend hair, beauty and cosmetic products and services
elective – Groups A and B
elective
20
SIRXICT001A
Operate retail technology
elective – Group B
elective
15
SIRXFIN201
Balance and secure point-of-sale terminal
elective – Group B
elective
20
SIRXINV001A
Perform stock control procedures
elective – Group B
elective
25
SIBBFAS201A
Demonstrate retail skin care products
elective – Group B
elective
15
SIBBSKS201A
Pierce ears
elective – Group B
elective
40
SIBXFAS201A
Design and apply make-up
elective – Group B
elective
15
BSBSUS201A
Participate in environmentally sustainable work practices
elective – Group B
elective
10
SIRCIND202
Plan a career in community pharmacy
elective – Group B
Retail general selling stream
20
SIRXSLS002A
Advise on products and services
elective – other
elective
15
SIRXADM001A
Apply retail office procedures
elective – other
elective
20
SIRXADM002A
Coordinate retail office
elective – other
12
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Certificate II in Community
Pharmacy
Status in Retail Services
Curriculum Framework
HSC
indicative
hours
elective
 10 core units plus
 8 elective units
 4 units from Group A
 4 units from Group B and/or
other (AQF level 2 or 3)
Unit code
Unit title
5
SIRXCCS203
Promote loyalty programs
elective – other
elective
20
SIRXCCS304
Coordinate interaction with customers
elective – other
elective
10
SIRXCOM202
Communicate with customers using technologies
elective – other
elective
25
SIRXICT002A
Use computers as part of business and e-commerce processes
elective – other
elective
20
SIRXICT303
Operate retail information technology systems
elective – other
elective
25
SIRCDIS301
Accept prescriptions and return dispensed medicines to customers
elective – other
elective
10
SIRCDIS302
elective
20
SIRXFIN002A
Perform retail finance duties
elective – other
elective
30
SIRXFIN003A
Produce financial reports
elective – other
elective
20
SIRXINV002A
Maintain and order stock
elective – other
elective
20
SIRXMGT001A
Coordinate work teams
elective – other
elective
20
SIRXMGT002A
Maintain employee relations
elective – other
elective
20
SIRXMPR001A
Profile a retail market
elective – other
elective
10
SIRXMPR002A
Provide marketing and promotion program support
elective – other
elective
20
SIRXMPR003A
Conduct telemarketing
elective – other
elective
15
SIRXMER202
Plan, create and maintain displays
elective – other
elective
20
SIRXMER303
Coordinate merchandise presentation
elective – other
Prerequisite: SIRCHCS201
Deliver medicines to customers outside the pharmacy
Prerequisite: SIRCHCS201
13
elective – other
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Certificate II in Community
Pharmacy
Status in Retail Services
Curriculum Framework
HSC
indicative
hours
elective
 10 core units plus
 8 elective units
 4 units from Group A
 4 units from Group B and/or
other (AQF level 2 or 3)
Unit code
Unit title
15
SIRXMER304
Present products
elective – other
elective
10
SIRCPPK308
Assist customers seeking relief from gastro-intestinal conditions
elective – other
elective
10
SIRCPPK309
Prerequisite: SIRCHCS201
Assist customers seeking to relieve common allergic symptom
reactions
elective – other
Prerequisite: SIRCHCS201
elective
10
SIRCPPK310
elective
10
SIRCPPK311
Assist customers seeking analgesic and anti-inflammatory products
Prerequisite: SIRCHCS201
Assist customers seeking baby or infant care medicines and products
elective – other
elective – other
Prerequisite: SIRCHCS201
elective
20
SIRRRPK009A
Recommend toddler and baby products
elective – other
elective
25
SIRRRPK214
Recommend specialised products and services
elective – other
elective
25
SIRXRPK001A
Recommend health and nutritional products
elective – other
elective
20
SIRXQUA001A
Develop innovative ideas at work
elective – other
elective
20
SIRWSLS301
Build sales relationships
elective – other
elective
25
SIRWSLS302
Process product and service data
elective – other
elective
30
SIRWSLS303
Analyse and achieve sales targets
elective – other
elective
25
SIRWSLS304
Build sales of branded products
elective – other
elective
25
SIRXSLS303
Build relationships with customers
elective – other
elective
20
SIRXSLS304
Coordinate sales performance
elective – other
14
Retail Services Curriculum Framework – Certificate II in Community Pharmacy
Certificate II in Community
Pharmacy
Status in Retail Services
Curriculum Framework
HSC
indicative
hours
elective
elective
 10 core units plus
 8 elective units
 4 units from Group A
 4 units from Group B and/or
other (AQF level 2 or 3)
Unit code
Unit title
25
SIRXWHS302
Maintain store safety
elective – other
10
SIRXIND102
Plan a career in the retail industry
elective – other
15