Astrid N. Avalos-Rosales
astrid_nar@hotmail.com
________________________________________________________________________________________
Objective
To obtain an internship position to apply my skills and knowledge
Education
LaGuardia Community College/CUNY
Mar.2008 – Present
Long Island City, NY
Candidate for an Associate in Science degree in Liberal Arts: Math and Science
GPA: 3.575/4.00
Related Coursework: English 101, English 103, General Psychology, Oral Communication, Elementary Statistics
(Honors Course), Human Biology I.
Experience
C-Town Supermarket
Mar.2006 – Present
New York, NY
Cashier
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Provided excellent customer service
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Assist customers who ask for information about the products
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Enter the price of each item to the register by scanning or weighting them
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Subtract the value of any coupons or special discount
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Handle cash and credit payments accurately
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Issue a receipt to the customer, giving the appropriate change if necessary, and bag the purchase
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Handle returns and exchanges, and return unwanted items to the shelves
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Count the drawer’s monetary content to compare it with the total sales data at the end of the shift
Burger King
Sep.2005 – Mar.2006
New York, NY
Cashier
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Requested and registered customers’ orders
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Subtracted the value of any coupons or special discount
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Handled cash and credit payments accurately, giving the appropriate change if necessary

Selected requested food and assembled them on a serving tray or takeout bag
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Counted the drawer’s monetary content to compare it with the total sales data at the end of the shift
National Institute of Informatics and Statistics of Peru
Nov. 2004 – Jul.2005
Lima, Peru
Administrative Assistant
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Organized documents and data relating to the 2005 National Census in Peru
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Registered all financial transactions, related to employee expenditures, accurately and efficiently
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Revised and updated the information in the daily record’ system
Telefónica del Perú / Cliente Preferente Program
Apr. 2000 – Oct.2004
Lima Peru
Customer Representative

Provided excellent customer service to the VIP customers (Cliente Preferente Program) of the biggest
telecommunication company in Peru

Assisted customers by providing information, selling products/services, filling out complaints, and giving
technical support on lan-lines, cell phones, TV cable and internet services.

Kept accurate records of daily sales, and customers’ complaints
Awards and Honors
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
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Dean’s List Spring 2008
Phi Theta Kappa International Honor Society
The Cliente Preferente Program won the “2003 1 to 1 Innovator Award” given by Peppers and Rogers Group
which is an international marketing firm specialized in 1 to 1 customer service strategies
Skills and Interests
Fluent in Spanish; proficient in MS-Word; strong math skills; ability to learn new skills quickly; strong organization
Math, Science, ePortfolio Scholar Project.
References Available Upon Request