AY 2014-2015 ACADEMIC PROGRAM REVIEW SELF-STUDY TEMPLATE
Reporting School/College: College of Professional Studies
Program Reviewed: Hospitality Management BS Q
Date Submitted to Department/Division Chair:
Overview and Program Review Summary: Please summarize this program’s mission and its relationship to the vision
and mission of St. John’s University, and the program’s School/College. Identify similar programs regionally and
nationally and distinguish this program from them. In addition, summarize your findings as they relate to (1) program
quality, (2) market growth potential, and (3) student learning. Also, summarize any significant changes, achievements
(by faculty and students and the program itself), and plans for the future. Finally, based on the information gleaned
from the data in the self-study, give an overall rating of the program’s Enrollment/Market Potential by categorizing it as
one of the following: (1) Enhance; (2) Maintain; (3) Reduce support, Phase out, Consolidate, or Discontinue.
(Suggested limit 1 page)
STANDARD 1. The purpose of the program reflects and supports the strategic vision and mission of St. John’s
University, and the program’s School/College.
1a.
What evidence can you provide that demonstrates that the program embodies the Catholic, Vincentian, and
metropolitan identity of St. John’s University? www.stjohns.edu/about/out-mission. (Suggested limit 1/3 page)
1b.
What evidence can you provide that demonstrates that the program embodies the University’s vision.
www.stjohns.edu/about/out-mission/vision-statement. (Suggested limit 1/3 page)
1c.
What evidence can you provide that demonstrates that the program embodies the vision and mission of the
program’s School/College? (Suggested limit 1/3 page)
Standard 1.
Additional comments if needed. (Suggested limit 1 page)
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 1
STANDARD 2. The program attracts, retains, and graduates high quality students.
2a.
Undergraduate SAT and High School Average
SAT
2005
2006
2007
High School Average
2008
2009
2005
2006
2007
2008
2009
Program
1027
1039
1061
1039
1022
85
87
87
87
88
School/
College
977
1006
997
1017
1019
82
83
84
84
85
University
1068
1075
1075
1087
1092
86
87
87
87
88
Freshmen SAT Scores
Fall 2010
Fall 2011
Computed
hospitality management
Fall 2012
Computed
1,088
Fall 2013
Computed
Computed
1,069
993
1,062
Freshmen High School Average
Fall 2010
Fall 2011
High School
hospitality management
Fall 2012
High School
87
Fall 2013
High School
88
High School
84
SAT Scores
90
High School Average
2010
2011
2012
2013
2010
2011
2012
2013
School/
College - Q
1013
1014
1025
1028
84
84
85
86
Total University
1097
1087
1096
1104
87
87
88
89
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 2
Intended college major for 2012 college-bound seniors
SAT
Test-Takers
Intended College Major
Mean Scores
Number
Percent (%)
Critical Reading
Mathematics
Writing
2,069
1.5%
551
536
536
Social Sciences
* For further information, please visit http://www.ets.org/s/gre/pdf/gre_guide.pdf.
2b.
Undergraduate 1st Year Retention Rate
2003
2004*
2005
2006
2007
2008**
# Fresh
Program
School/
College
University
# Ret
%
38%
60%
83%
88%
72%
12
8
67%
75%
76%
72%
71%
71%
949
712
75%
78%
78%
78%
79%
76%
3268
2557
78%
Note* The % of students started in Fall 2004 and returned to the program in Fall 2005
** The % of students started in Fall 2008 and returned to the program in Fall 2009
2009
Total
HMT
10
2010
Returned
DNR
#
%
#
%
9
90%
1
10%
Total
11
2011
Returned
DNR
#
%
#
%
8
73%
3
27%
Total
9
2012
Returned
DNR
#
%
#
%
6
67%
3
33%
Total
7
Returned
DNR
#
%
#
%
5
71%
2
29%
Fall
2009
2010
2011
2012*
# Fresh
# Ret
%
School/
College - Q
74%
74%
71%
766
575
75%
Total University
78%
78%
76%
2757
2195
80%
* The % of students started in Fall 2012 and returned to the program in Fall 2013
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 3
2c.
Undergraduate 6 Year Graduation Rate
Fall
1999
2000
2001
2002
2003
Program
33%
83%
80%
75%
38%
School/
College
Average Rate
60%
55%
56%
52%
51%
University
64%
59%
61%
61%
58%
Fall
2004
2005
2006
2007
School/College
Average Rate - Q
53%
52%
50%
47%
Total University
58%
58%
59%
55%
2004
Total
Graduated
#
HMT
2d.
2005
5
2
Total
Graduated
%
40%
2006
#
6
3
Total
%
50%
Graduated
#
16
2007
7
Total
%
44%
Graduated
#
18
9
%
50%
Graduate Standardized Test Scores
Not Applicable
2e.
Please describe how the program compares with peer and aspirational institutions.
(Suggested limit 1/2 page)
2f.
If applicable, describe the program’s student performance over the past five years on licensure or professional
certification exams relative to regional and national standards. (Suggested limit 1/4 page)
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 4
2g.
Number of majors and minors enrolled over the past five years. See table below.
Fall
Number of Students
MAJORS
MINORS
2005
2007
2008
2009
Majors
80
103
124
113
117
Minors
1
1
2
4
5
Total
81
104
126
117
122
HMT
Fall 2010
Fall 2011
Fall 2012
Fall 2013
Majors
Majors
Majors
Majors
BS
111
94
Fall 2010
Fall 2011
Fall 2013
Minors
Minors
Minors
HMT
4
2
97
Fall 2011
Fall 2012
Fall 2013
Total
Total
Total
Total
115
89
1
Fall 2010
Total
2h.
2006
96
97
90
Number of degrees granted during the past five years. See table below.
Academic Year
Degrees
Granted
Undergraduate BS
CPS_HTSM_HOSP.MGMT_BS_Q
04/05
05/06
06/07
07/08
08/09
28
30
31
35
32
Self-Study Template 5
10/11
11/12
12/13
Degrees
Degrees
Degrees
Conferred Conferred Conferred
CPS-UG-Q
HMT
Hospitality Management
BS
42
33
30
Below is comparison degrees conferred data for local and national institutions based on data retrieved from the IPEDS
website. This is based on the Classification of Instructional Program (CIP) Code of 52-Business, Management, Marketing,
and Related Support Services.
20092010
20102011
20112012
Bachelors
Local
4,149
National 358,293
4,315
4,362
365,093
366,815
1
Local institution include: Adelphi University, Columbia University, CUNY Queens College, Fordham University,
Hofstra University, Iona College, C.W. Post University, Manhattan College, New York University, Pace University,
Seton Hall University, Stony Brook University, and Wagner College.
Comments : Based on the data in 2g and 2h, how do these trends compare to institutional, regional and national
patterns? (Suggested limit 1/2 page)
2i.
What mechanisms are in place to monitor students’ progress toward degree? And, to what extent is there a
collaborative effort to provide quality advising and support services to students? (Suggested limit 1/4 page)
2j.
If available, provide information on the success of graduates in this program as it relates to employment or
attending graduate school. (Suggested limit 1/4 page)
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 6
2k.
Please comment on the students’ competencies in the program. Support your responses using data provided
below and any other data available. (Suggested limit 1/3 page)
Standard 2.
Additional comments if needed: (Suggested limit 1 page)
STANDARD 3. The program engages in ongoing systematic planning that is aligned with the University and
School/College planning, direction, and priorities.
3a.
How does your program’s strategic goal/objectives link to your School/College plan and the University’s strategic
plan? http://www.stjohns.edu/about/leadership/strategic-planning
3b.
What is the evidence of monitoring the external and internal environments, specifically what are the strengths,
weaknesses, opportunities and threats facing the program? How were they identified? What actions have been taken
in response to these findings? What characteristics of the program suggest a competitive edge against other programs
regionally and nationally?
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 7
3c.
What is the current and future market demand for the program? Support your response using the data
provided below or any other internal or external sources to justify your response.
Fastest growing occupations and occupations having the largest numerical increase in employment by level of education
and training projected.
Change, 2010-20
Fastest Growing Occupations
Percent
Hotel, Motel and Resort Desk
Clerks
7%
Numeric
108,900
Occupations having the
largest numerical increase
in employment
Hotel, Motel and Resort
Desk Clerks
Change, 2010-20
Percent
7%
Numeric
108,900
Projected Changes in Related Occupations (2010 – 2020)
Changes, 2010-20
Grow about as fast as average - Increase 7 to 14.9%
Hotel, Motel and Resort Desk Clerks
Percent
Numeric
7%
108,900
*For more information please visit: http://www.bls.gov/news.release/ecopro.toc.htm
Standard 3.
Additional comments if needed: (Suggested limit 1 page)
STANDARD 4. The program provides a high quality curriculum that emphasizes and assesses student learning and
engagement.
4a.
Please indicate how the program curriculum is in alignment with the following three items:
(Suggested limit 1/2 page for each of the three categories below)
1. Standards within the discipline
2. Curriculum integrity, coherence, academic internships, teaching excellence, teaching vibrancy, and study
abroad experiences.
3. The University Core competencies
4b.
The syllabi for the courses within this program incorporate the suggested elements of a syllabus – an example of
which can be found at the following St. John’s University Center for Teaching and Learning link. (Suggested limit 1/3
page) http://stjohns.campusguides.com/content.php?pid=71651&sid=984766
4c.
Describe the assessment model currently in place for the program and indicate the extent to which disciplinary
and core knowledge, competence, and values are met, as well as findings and action plans for improvement. For
reference, visit WeaveOnline – https://app.weaveonline.com//login.aspx; Digication – https://stjohns.digication.com/.
(Suggested limit 1/2 page)
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 8
4d.
What, if any, external validations, e.g. specialized accreditations, external awards, other validations of quality
has the program received? (Suggested limit 1/3 page)
Standard 4.
Additional comments if needed. (Suggested limit 1 page)
STANDARD 5. The program has the faculty resources required to meet its mission and goals.
5a.
Below you will find the number of students enrolled as majors and minors in the program. Please complete the
table by adding the number of full-time faculty assigned to the program. Then calculate the student to full-time faculty
ratio.
#
Majors/
FT
Faculty
FT
PT
Tota
l
Majors
75
5
80
96
Minors
1
1
1
Majors
&
Minors
Combine
d
76
5
81
97
# of FTE
Students
(Majors
&
Minors)
76.0
0
1.6
7
77.6
7
# of FTE
Faculty
assigned
to the
program
2
2
2.7
FTE
Student/
FTE
Faculty
Ratio
Fall 2005
Fall 2006
28.8
CPS_HTSM_HOSP.MGMT_BS_Q
FT
Fall 2007
PT
Tota
l
7
Fall 2008
FT
PT
Total
103
112
12
1
2
7
104
114
97.0
0
2.3
3
99.3
3
2
3
3
33.1
Fall 2009
FT
PT
Total
124
100
13
2
3
12
126
114.0
0
4.0
0
118.0
0
2
2
2.7
43.7
FT
PT
Total
113
107
10
117
1
4
5
103
14
117
112
10
122
103.0
0
4.6
7
107.6
7
112.0
0
3.3
3
115.3
3
3
3
2
2
4
26.9
5
2.7
42.7
Self-Study Template 9
Fall 2010
F
P
Majors
MAJORS
Fall 2011
Total
F
P
Total
109
4
113
Total
Minors
MINORS
92
4
Fall 2011
F
F
P
Total
P
Total
F
P
Total
96
92
6
98
Fall 2012
Fall 2013
F
F
Total
86
3
89
Total
Minors Minors Minors Minors Minors Minors Minors Minors
6
6
2
1
3
Fall 2010
1
1
3
Fall 2011
P
Total
F
P
Total
F
Total
Total
Total
Total
Total
Total
Total
115
4
119
94
5
99
93
MAJORS/MINORS
FTE MAJORS
3
Fall 2012
F
Fall 2010
Total
F
Fall 2013
Majors Majors Majors Majors Majors Majors Majors Majors Majors Majors Majors
Fall 2010
Total
Fall 2012
P
Fall 2011
Fall 2013
Total
F
P
Total
Total Total Total Total Total
6
99
89
Fall 2012
3
92
Fall 2013
F
P
Total
F
P
Total
F
P
Total
F
P
Total
FTE
FTE
FTE
FTE
FTE
FTE
FTE
FTE
FTE
FTE
FTE
FTE
94
1.667
95.667
93
2
95
89
1
90
115
Fall 2010
1.333 116.333
Fall 2011
Fall 2012
Fall 2013
# of FTE faculty assigned to
the program
FTE Student/FTE Faculty
Ratio
Important Notes:
FTE Students = Number of FT Students + (number of PT Students/3)
FTE Faculty = Number of FT Faculty + (number of PT Faculty/3)
This methodology is used by SJU for all external reporting.
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 10
5b.
Below you will find the credit hours the department has delivered by full-time faculty and part-time faculty
(including administrators) and the total credit hours consumed by non-majors.
Credit Hours
Taught
Fall 2005
#
Fall 2006
Fall 2007
Fall 2008
Fall 2009
%
#
%
#
%
#
%
#
%
2481
81%
2427
80%
2640
78%
2343
68%
2229
63%
PT Faculty
588
19%
618
20%
750
22%
1128
32%
1290
37%
Total
3069
100%
3045
100%
3390
100%
3471
100%
3519
100%
FT Faculty
% consumed by
Non-Majors
21%
21%
18%
19%
13%
Hospitality Management was in the Dept of Hospitality, Tourism & Sport Management and then in Fall 2012 became
part of the Administration and Economics Department. Data from both departments are listed below.
Dept of Hopsitality/Tourism & Sport Management
Credit Hrs Taught
Fall 2010
Number
Fall 2011
Percent
Number
Fall 2012
Percent
Number
Fall 2013
Percent
Number
Percent
F-T Faculty
1,995
54.2%
2,289
54.6%
1,935
56.3%
1,680
49.0%
P-T Faculty (inc
Admin)
1,683
45.8%
0.0%
1,905
45.4%
0.0%
1,500
43.7%
0.0%
1,746
51.0%
0.0%
Total
3,678
100%
4,194
100%
3,435
100%
3,426
100%
567
15.4%
1,083
25.8%
414
12.1%
390
11.4%
% Consumed by
Non-Majors
Department of Administration and Economics
Credit Hrs Taught
Fall 2010
Number
Fall 2011
Percent
Number
Fall 2012
Percent
Number
Fall 2013
Percent
Number
Percent
F-T Faculty
3,111
34.8%
3,042
34.9%
2,676
28.3%
2,508
27.7%
P-T Faculty (inc
Admin)
5,832
65.2%
5,685
65.1%
6,771
71.7%
6,537
72.3%
0.0%
Total
0.0%
0.0%
0.0%
8,943
100%
8,727
100%
9,447
100%
9,045
100%
8,871
99.2%
8,310
95.2%
7,182
76.0%
7,965
88.1%
% Consumed by
Non-Majors
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 11
5c.
Below you will find the number of courses the department has delivered by full-time faculty and part-time
faculty (including administrators).
Courses
Taught
Fall 2005
#
Fall 2006
%
Fall 2007
Fall 2008
Fall 2009
#
%
#
%
#
%
#
%
28
74%
30
71%
31
65%
29
62%
FT Faculty
27
75%
PT Faculty
9
25%
10
26%
12
29%
17
35%
18
38%
Total
36
100%
38
100%
42
100%
48
100%
47
100%
Hospitality Management was in the Dept of Hospitality, Tourism & Sport Management and then in Fall 2012 became
part of the Administration and Economics Department. Data from both departments are listed below.
Dept of Hopsitality/Tourism & Sport Management
Courses Taught
Fall 2010
Number
Fall 2011
Percent
Number
Fall 2012
Percent
Number
Fall 2013
Percent
Number
Percent
F-T Faculty
21
46.7%
48
60.0%
23
51.1%
19
44.2%
P-T Faculty (inc
Admin)
24
53.3%
32
40.0%
22
48.9%
24
55.8%
0.0%
Total
45
100%
0.0%
80
100%
0.0%
45
100%
0.0%
43
100%
Department of Administration and Economics
Courses Taught
Fall 2010
Number
Fall 2011
Percent
Number
Fall 2012
Percent
Number
Fall 2013
Percent
Number
Percent
F-T Faculty
32
34.4%
31
34.4%
33
30.8%
31
27.9%
P-T Faculty (inc
Admin)
61
65.6%
59
65.6%
74
69.2%
80
72.1%
0.0%
Total
93
CPS_HTSM_HOSP.MGMT_BS_Q
100%
0.0%
90
100%
0.0%
107
100%
0.0%
111
100%
Self-Study Template 12
5d.
What is the representative nature of faculty in terms of demographics, tenure and diversity? (See departmental information on next
page). How well does this support the program? (Suggested limit 1/2 page)
Departmental Data
2005
FT
2006
PT
#
%
#
%
Male
6
75%
6
86%
Female
2
25%
1
Total
8
100%
Black
1
Hispanic
Total
FT
2007
PT
#
%
#
%
12
5
63%
5
71%
14%
3
3
38%
2
7
100%
15
8
100%
13%
0
0%
1
1
0
0%
0
0%
0
Asian
1
13%
0
0%
White
5
63%
7
Unknown
1
13%
Total
8
100%
Tenured
2
Tenure-Track
Total
FT
2008
PT
#
%
#
%
10
5
63%
3
75%
29%
5
3
38%
1
7
100%
15
8
100%
13%
0
0%
1
0
0
0%
0
0%
0
1
1
13%
0
0%
100%
12
6
75%
7
0
0%
1
0
0%
7
100%
15
8
100%
25%
2
4
3
38%
3
Not Applicable
3
38%
Total
8
100%
Total
FT
2009
PT
#
%
#
%
8
6
67%
7
78%
25%
4
3
33%
2
4
100%
12
9
100%
0%
0
0%
0
1
0
0%
0
0%
0
1
1
13%
0
0%
100%
13
6
75%
4
0
0%
0
1
13%
7
100%
15
8
100%
50%
4
4
1
13%
1
3
3
38%
8
8
100%
Total
FT
PT
Total
#
%
#
%
13
5
63%
7
70%
12
22%
5
3
38%
3
30%
6
9
100%
18
8
100%
10
100%
18
11%
2
22%
3
1
13%
2
20%
3
0
0%
0
0%
0
0
0%
0
0%
0
1
1
11%
0
0%
1
1
13%
0
0%
1
100%
10
6
67%
6
67%
12
5
63%
7
70%
12
0
0%
1
1
11%
1
11%
2
1
13%
1
10%
2
4
100%
12
9
100%
9
100%
18
8
100%
10
100%
18
50%
4
5
56%
5
5
63%
5
2
25%
2
2
22%
2
2
25%
2
3
2
25%
2
2
22%
2
1
13%
1
8
8
100%
8
9
100%
9
8
100%
8
Gender
Ethnicity
Tenure Status
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 13
2010
FT
2011
PT
#
%
#
%
Male
4
44%
24
100%
Female
5
56%
0%
Total
9
T
FT
2012
PT
#
%
#
%
28
4
44%
31
97%
5
5
56%
1
3%
33
9
21%
6
1
0%
0
1
4%
1
0%
0
17
71%
25
1
4%
1
T
FT
2013
PT
#
%
#
%
35
4
36%
31
82%
6
7
64%
7
18%
41
11
19%
7
2
0%
0%
0
0%
0%
0
T
FT
PT
T
#
%
#
%
35
4
40%
33
83%
37
14
6
60%
7
18%
13
49
10
13%
7
2
0%
1
3%
0%
0
31
82%
39
1
3%
Gender
24
32
38
40
50
Ethnicity
Black
1
11%
Hispanic
0%
Asian
0%
American Indian/Alaskan Native
White
5
0%
8
89%
2 or More Races
Native Hawaiian/Pacific Islander
6
0%
1
3%
1
89%
24
75%
32
1
3%
18%
5
0%
1
9%
8
73%
0%
20%
5
13%
7
0
0%
0
0%
0
2
0%
3
8%
3
8
0%
0
0%
0
80%
31
78%
39
1
3%
1
0
0%
0
0
0%
0
0
Unknown
Total
8
11%
0%
9
0%
24
0
0%
33
9
9
0%
32
0
0%
41
11
0%
38
0
0%
49
10
40
50
Tenure Status
Tenured
100%
9
100%
9
10
91%
10
9
90%
9
Tenure-Track
0%
0
0%
0
1
9%
1
1
10%
1
Not Applicable
0%
0
0%
0
0%
0
0%
0
Total
9
9
9
9
9
11
11
10
Note: Hospitality Management became a part of the Adminsitration & Economics Department in Fall 2012
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 14
10
5e.
What evidence exists that the program’s faculty have engaged in research and scholarship on teaching and/or
learning in the program’s field of study? (Suggested limit 1/2 page)
5f.
What initiatives have been taken in the past five years to promote faculty development in support of the
program? (Suggested limit 1/2 page)
5g.
The table below shows the amount of external funding received by the department. If available, please provide
the dollar amount of externally funded research for full-time faculty supporting the program under review. (Program
dollar amounts are available through departmental records.)
Fiscal Year
External
Funding
$ Amount
Program
$ Amount Department
External
Funding
04/05
05/06
06/07
07/08
08/09
0
0
0
0
0
0
0
0
0
0
Fiscal Year
09/10
10/11
11/12
12/13
$ Amount
Program
$ Amount
Department
-
-
-
-
5h.
Please comment on the table below that shows trends in overall course evaluations instructional vibrancy for
your program (if available), your college and the university. (Suggested limit ½ page)
Hospitality
Management
BS (Q)
College of
Professional
Studies
Total
Undergraduate
Overall Evaluation (Spring)
2011
2012
2013
Instructional Vibrancy (Spring)
2011
2012
2013
4.14
4.08
4.06
4.43
4.33
4.37
4.04
4.09
4.14
4.34
4.33
4.43
4.01
3.21
4.07
4.27
4.29
4.35
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 15
Note: Institutional Vibrancy is the average of the first 14 questions on the course evaluation, with questions pertaining
to course organization, communication, faculty-student interaction, and assignments/grading. All course evaluation
questions range from 1 (Strongly Disagree) to 5 (Strongly Agree).
5i.
What percentage of full time faculty assigned to this program have terminal degrees or industry certifications
renewed within the past 2 years? Comment. (Suggested limit 1 /3page)
Standard 5.
Comments: Indicate to what extent the program has the faculty resources required to meet its mission
and goals. Include references from 5a – 5i. (Suggested limit 1 page)
Standard 5.
Additional comments if needed. (Suggested limit 1 page)
STANDARD 6. The program has adequate resources to meet its goals and objectives. And, it is cost-effective.
6a.
Narrative/Supportive Technological Environment - Comment on classrooms and labs meeting industry-standards
for quality and availability of hardware, software, and peripherals; library space, holdings and services; science
laboratories, TV studios, art/computer graphic labs; etc. (Suggested limit 1 page)
6b.
Narrative/ Supportive Physical Environment - Comment on level of faculty and student satisfaction with HVAC;
faculty and student satisfaction with classroom lighting, crowdedness, and acoustics; flexible teaching environments,
and faculty offices, etc.. (Suggested limit 1 page)
6c.
To what extent has the University funded major capital projects, e.g., renovations, which are linked directly to
the program during the past five years? (Bulleted list)
6d.
If external data that describes the cost effectiveness of the program has been provided by your School/College
Dean, please comment on the program’s cost-effectiveness. (Suggested limit 1 page)
Standard 6.
Additional comments if needed. (Suggested limit 1 page)
STANDARD 7. Effective actions have been taken based on the findings of the last program review and plans have
been initiated for the future.
Comments: (Suggested limit 1page)
CPS_HTSM_HOSP.MGMT_BS_Q
Self-Study Template 16