SEXUAL ABUSE RESOURCES MANUAL DESIGNATED CENTRES There are designated centres that provide services for victims of sexual assault in most of Québec’s regions. They are open 24 hours a day, 7 days a week. These designated centres are generally located in hospitals. The services are intended for victims of sexual assault—male and female children, adolescents and adults—who require an evaluation of their health, a medical examination, a forensic examination and legal or psycho-social services. The designated centres have medico-social-legal teams composed of psychosocial support workers, nurses and doctors trained in helping victims of sexual assault. FOR CHILDREN (0-18 YEARS-OLD) Montreal Children's Hospital 2300, rue Tupper Montréal (Québec) H3H 1P3 Language: English Public transport: Metro Atwater, bus 15, 57, 63, 90, 104, 138, 144 or 150. Emergency (514-412-4499): consult the emergency physician, who will contact the duty physician responsible for sexual abuse. The Sexual Abuse Clinic at the Adolescent Clinic (514-412-4481): Monday-Friday. By appointment only for incidents of sexual assault that took place more than 5 days prior. Services: Medical/medico-legal assessment and treatment; Art therapy: the MCH offers an Art therapy service. However, the doctor needs to make a referral for this service and there is a waiting list (couple of months). Liaison person: Ms. Justine Noisier, Social Worker (514-412-4455, ext. 22797), will contact you soon after you make a medical appointment for a client in order to gather information about the reason for the referral. Please make sure you have the parents’ consent to share information with the clinic. CHU Sainte-Justine 3175, chemin de la Côte Ste-Catherine Montréal (Québec) H3T 1C5 Language: French Public transport: Metro Cote-des-Neiges or Cote-Ste-Catherine, bus 129. Emergency (514) 345-4611: ask for the duty physician in the sexual abuse module By appointment: Monday-Friday, 8 a.m. to 4 p.m. - Clinique socio-juridique (514) 345-4866 Clinique des adolescents (514) 345-4721 Services: Medical/medico-legal assessment and treatment. Sexual Abuse Resources Manual – August 2010 1 FOR ADULTS (OVER 18 YEARS-OLD) Montreal Sexual Assault Centre Tel : 514-934-0354 th CLSC Métro 1801, boul. de Maisonneuve O. Bureau 400 (4 floor), Montréal (Québec) H3H 1J9 Language: French and English Public transport: Metro Guy-Concordia. Daytime service: 8 a.m. to 5 p.m. Services: Medical assessment and treatment Counselling and emotional support Legal information Supportive care and attention, public education Montreal General Hospital 1650, av. Cedar, Montreal (Québec) H3G 1A4 Monday to Friday: 5p.m. to 8 a.m. Language: English Public transport: Metro Guy-Concordia, bus 66, 165, 166, 535 and 144. Medical and medico-legal assessment and treatment Tel: 514-934-8090 CHUM - Hôtel-Dieu de Montréal Tel: 514 890-8100 3840, rue Saint-Urbain, Montréal (Québec) H2W 1T8 Emergency 24/7: *paging service, ask for the on-call sexual assault support worker Emergency room – 24 hours Language: French Public transport: bus 144. Medical and medico-legal assessment and treatment Medico-legal Kit (with forensic samples) Four conditions are necessary for a medico-legal kit to be carried out: Possibility of finding biological material from the assailant; Sexual assault occurred within previous 5 days; The victim gives his/her consent to the examination; The victim pressed charges with the police or s/he is considering pressing charges (within 14 days). N.B. The medical exam or the medico-legal exam should never be imposed unless there is a life threatening condition. No victim, whatever her/his age can be forced to have a medical or medico-legal exam Medico-social Kit (without forensic samples): One or more of the following conditions are required: Sexual assault occurred within previous 5 days; No forensic sample is necessary, given the victim’s description of her/his sexual assault; The victim does not intend to press charges. Sexual Abuse Resources Manual – August 2010 2 Youth Protection Divisions Centres Jeunesse de Montréal – Institut Universitaire (CJM-IU) 1001, boul. de Maisonneuve East, 7th floor, Montréal (Québec) H2L 4R5 Monday to Thursday: 8:30 a.m. to 5p.m., Friday: 8:30 a.m. to 6p.m. Tel: 514-896-3100 Services: To notify authorities of a child suspected of being sexually abused (French) Batshaw Youth and Family Centres 4515, rue Ste-Catherine O. Montréal (Québec) H3Z 1R9 Monday to Thursday: 8:30 a.m. to 7:30 p.m., Friday: 8:30 a.m. to 5:30 p.m. Tel: 514-935-6196 Services: To notify authorities of a child suspected of being sexually abused (English and Jewish French/English community) Assistance for Victims of Sexual Assault CAVAC (Centre d'aide aux victimes d'actes criminels/crime victims assistance centre) Website : www.cavac.qc.ca/english/index.html Service points (in French and in English): Downtown Montreal Tel: 514-277-9860 1030 rue Beaubien Est, 4th floor, Montréal (QC) H2S 1T4 (services in Spanish as well) Monday to Friday: 9a.m. to 5p.m – Metro Beaubien Montreal Courthouse Tel : 514-393-2083 1, rue Notre-Dame Est, bureau 5. 10, Montréal (QC) H2Y 1B6 Monday to Friday: 9a.m. to 5p.m – Metro Place-d’Armes Youth Division Tel : 514-495-5800, ext. 53570 410, rue Bellechasse Est, bureau 1.045, Montréal (QC) H2S 1X3 Monday to Friday: 9a.m. to 5p.m – Metro Rosemont East End Tel: 514-645-9333 6070, rue Sherbrooke Est, bureau 207, Montréal (QC) H1N 1C1 Monday to Friday: 9a.m. to 5 p.m. – Metro Cadillac West End Tel: 514-744-5048 404, boul. Décarie, bureau 306, Montréal (QC) H4L 5E6 Monday to Friday: 9a.m. to 5p.m Services: Crisis Intervention 24/7 Information on rights of victims Post-trauma and psychological intervention (assessment of victim’s needs) Technical assistance to assist victims in filling out the required forms, i.e. IVAC package; Referral to specialized services (legal, medical, social and community services) Accompaniment and support throughout judicial process Sexual Abuse Resources Manual – August 2010 3 IVAC (Indemnisation des victimes d'actes criminels/crime victims compensation) Tel : 514-906-3019 1199 rue de Bleury, C.P. 6056, Succ. Centre-Ville, Montréal (Québec) H3C 4E1 Website: www.ivac.qc.ca Services (source: IVAC brochure ‘A ray of hope for the victims’): Compensation for temporary total disability: A victim may receive indemnities for the period in which he or she is unable to work or to resume his or her usual activities. Medical assistance: Certain expenses may be reimbursed, namely: ambulance, medications, transportation, orthotics and prostheses, dental care, physiotherapy treatments. Permanent disability benefits: If a victim remains permanently affected by an incident once treatment has been completed, he or she will receive benefits determined according to the degree of physical disability or mental impairment. There should be IVAC packages available in each Batshaw service. IMPORTANT: The IVAC form should be filled out as early as possible following a disclosure. IVAC will contact the parents for more information once they receive the request for compensation. It is extremely important that the parents respond. If not, IVAC will not follow-up with the case. IVAC’s three-step process: a) Parents will receive a letter of approbation to the program; b) Parents will receive another letter in order to evaluate the family’s needs, to be returned to IVAC within 10 days maximum; c) IVAC will call the parents to re-evaluate the needs. Time limit The application for benefits must, as a rule, be submitted during the year in which the victim's physical injury, mental impairment or death occurs. However, after that time it is still recommended that a form be filled out for children as it will most likely be approved. Community Services for Victims of Sexual Assault **Very Important: Please note that some addresses are confidential until the resource decides to inform the client about it. Montreal Sexual Assault Centre Tel : 514-934-0354, ext. 7456 Fax: 514-934-3776 CLSC Métro 1801, boul. de Maisonneuve O., Bureau 400, Montréal (Québec), H3H 1J9 Email : cvasm@videotron.ca Website : www.cvasm.org The Montreal Sexual Assault Centre operates in partnership with the Montreal General Hospital. Clientele: Women and men (18 and over), victim of sexual assault, sexual abuse, incest and sexual harassment. Language: English and French Office hours: 8:00-17:00 (CLSC) and 17:00-8:00 and statutory holiday (MGH) Language: French and English Sexual Abuse Resources Manual – August 2010 4 Services (Free of charge): Crisis intervention; Medico-legal or medico-social examination; Medical treatment and follow-up; Information on police and judicial procedures; Individual psychotherapeutic therapy for recent victims only (assault within past 6 months), free of charge. Medium-term. Crisis line / Emergency 24/7: 514-934-4504 Available to men, women, adolescent and children, as well as family members of the victim; Anonymous and confidential; Emotional support, active listening; Information and referral. Mouvement contre le viol et l'inceste C.P. 211, Montréal (Québec) H2H 2N6 Email : mcvi@contreleviol.org Tel: 514-278-9383 Office Hours: Monday to Friday, from 9am - 5pm Language: French, Spanish and Creole Clientele: Women and adolescent girls (14 and over). Services (free of charge): Support, referral and sensitization (not formal counselling, but follow-up), feminist approach; Individual and group support (20 sessions, or more depending on need): aims at helping survivors feel power over their lives and the ability to stand up for their rights (Group: one meeting per week over 15 weeks; Individual: minimum of 4 meetings, depending on the personal situation); Waiting list (varies from 2 weeks to a year): Café-rencontres are offered to clientele on waiting list in order to provide strategies to manage various situations linked to the victimization, as well as debating and analyzing topics linked to violence and sexual assault; Public training, request for shelters. Head and Hands Tel: 514-481-0277 Fax: 514-481-2336 5833, Sherbrooke West, Montréal, (QC) H4A 3P5 Email: info@headandhands.ca - Website: www.headandhands.ca Office Hours: Monday through Thursday 10am – 9:30 pm, Friday 10am - 5pm Language: English Clientele: Women and adolescents, gay, bi-sexual, transgender Services (free of charge): Individual counselling (Rhonda): between 4 to 12 sessions, but no limitation for session. Counsellor does not work with patients with psychiatric disorder, except patient with depression (even on medication). Email: social@headandhands.ca Sexual Abuse Resources Manual – August 2010 5 Medical clinic: open on Tuesdays and Thursdays evenings. Client must be there before 5 pm. Email: medical@headandhands.ca 2 street workers are available until late at night in case a victim needs support following a recent sexual assault (third party present with police for example, filing a complaint, etc.); Legal accompaniment (Ralph). Email: legal@headandhands.ca Sexual Assault Centre of McGill Students Society Tel: 514-398-8500 Basement of Shatner University Center at McGill University, 3480 McTavish, Room B27 Email: main@sacomss.org - Website: www.sacomss.org Office Hours: Monday through Friday 1pm - 5:30pm Helpline: Monday through Friday 1pm – 12am - Saturday and Sunday: 6pm – 12am For detailed hours of operation, please check the website at www.sacomss.org/helpline.php Language: English Clientele: Women and adolescent girls (14 and over). Services (free of charge): Crisis Intervention (CI) Support Groups (weekly meetings): hosted by two facilitators (trained volunteers, not trained psychotherapists or counsellors), provides a safe space for on-going healing and empowerment of survivors. Participation is open-ended. Victims are never forced to attend a set number of sessions; The Accompaniment Branch: help the victim with legal or police procedures if needed; Outreach program: educates and raises awareness about sexual assault and related issues. The outreach branch facilitates discussions in schools and community groups. Email: outreach@sacomss.org CALACS (Centres d'aide et de lutte contre les agressions à caractère sexuel) 514-620-4333 Fax: 514-620-6882 C.S.P. 46547, COP, Boul. St-Jean RPO, Pierrefonds (Québec), H9H 5G9 Email: calacs@bellnet.ca Office hours: Monday to Friday, from 9am - 5pm. Language: French and English Clientele: Women only, and adolescent girls depending on situation. Services (free of charge and confidential): Crisis (recent event or surfacing memories): 3 meetings Individual and Group counselling sessions (open): 20 weeks; waiting list; group maximum of 5 or 6 persons; Approach: Feminist; Clinical Supervision for staff Adolescents: few referrals; would adapt intervention to their reality; might not be comfortable in group with older women; might find 20 weeks too much Sexual Abuse Resources Manual – August 2010 6 Trêve pour Elles Tel : 514-251-0323 Fax : 514-251-2433 C.P. 56574, succ. Ontario, Montréal (Québec), H1W 3Z3 Email: trevepourelles@videotron.ca - Website : www.trevepourelles.org Office hours: Monday to Friday, from 9 am - 5pm. Some services are available on evenings. It is recommended to make an appointment to receive services. Language: French Clientele: women (18 and over), recent victims and survivors. Services offered (free of charge): Individual and group support; Accompaniment throughout the judicial process; Workshops on sexual assault prevention and sensitization; Prevention training to organization and general population. Centre d’expertise Marie-Vincent Tel : 514-285-0505 Fax : 514-499-1886 Email: info@ceasmv.ca Website : www.ceasmv.ca/en Office hours: Monday to Friday, from 8:30 am - 6pm. Clientele: Children 12 and under Language: French and English The CEMV brings together several services under one roof: Police interviews are performed by a trained detective from the Sexual Assault Division, SPVM. Medical examination: Dr. Baltzer attends the clinic every two weeks on Thursdays. Any child who is suspected to have been sexually abused can be seen, as long as a police interview has been completed through the Entente Multisectorielle. Medicare # is requested. Dr. Baltzer needs to either have the referee present during the medical exam or to receive any relevant information regarding the case prior to the appointment. You need to call CEMV to set an appointment. Please note that CEMV does not do the medico-legal kit. Psychosocial assessment and treatment: Cognitive-behavioral-family based therapy offered to victims of sexual abuse as well as children with sexual behaviour problems. Assessment process consists of 3 sessions for assessment of needs and a 4th to give recommendations, followed by 12 sessions for therapy, and an assessment to see if there are further needs. Therapy available for children between the ages of 4 and 12 years. For children with sexualized behaviour, therapy starting at age 6 (but possible before that age depending on the severity of the displayed behaviours). Personalized Services to support parent(s) upon disclosure (only available when the police interview was conducted at CMV): The Centre offers services that meet the parents' specific needs in order to help them cope with the situation and support them in their parental role; accompany the parents throughout the various stages of the medical, social and socialjudicial process upon disclosure by their child. Socio-Judicial Services: The CMV works closely with social-judicial partners such as CAVAC and IVAC and to ensure follow-up with them. Sexual Abuse Resources Manual – August 2010 7 IMPORTANT: Parents do not access services directly, only through referrals from the police, DYP or IVAC; therefore, the initial call must be made by DYP workers; The IVAC package must be sent and approved before CEMV begins the services; this is only for victims of sexual abuse – not children with sexual behavior problems; Upon completion of services and if need be, CEMV can make referrals to other services. Criteria for acceptance: Children must be 12 years and under; Children must be supported by a non-offending parent (or a significant person, i.e. caregiver) so that s/he can actively participate in the therapy process; Services only accessible to Faits Fondés (facts founded – abuse confirmed) cases, if there has been a police investigation, or in the case of sexual behaviour problems. CRI-PHASE (Centre de recherche et d’Intervention pour les hommes abusés sexuellement pendant l’Enfance) Tel: 514-529-5567 Fax : 514-529-0571 8105, de Gaspé, suite 100, Montréal, QC, H2P 2J9 Email: info@criphase.org - Website : www.criphase.cam.org Office hours: Monday to Friday, from 9 am -5pm. Language: French and English CRIPHASE is managed by men who were sexually abused during their childhood for men who were sexually abused in their childhood. Services offered to men (18 and over): Support groups intended for men who were sexually abused during their childhood; Support groups intended for spouses of survivors who want to help them in their recovery process; Support groups to help deal with the aftermath of past victimization at the sexual level; Art therapy groups to allow sexually abused men to renew contact with their body and the space surrounding it; Individual meeting with a professional (available for survivors who have completed PHASE 1 support group); Assistance meeting service is offered to survivors who have completed PHASE 1 and their partners; however, this is not an individual therapy - it is only a listening and support meeting; Workshops and trainings for counsellors and speakers. Montreal Assault Prevention Centre Tel : 514-284-1212 Fax : 514-284-1017 P.O. Box 237, Succursale Place du Parc, Montréal, Québec H2X 4A4 Email : centre@cpamapc.org Website: www.cpamapc.org Office hours: Monday to Thursday: 9:30 a.m. - 4:30 p.m. Services: Prevention Programs to learn simple and effective prevention tools and encourage a society where violence is unacceptable; Child Assault Prevention (CAP) Project; Self defense for women and teen girls; Workshop for adults with intellectual disabilities. Sexual Abuse Resources Manual – August 2010 8 Association québécoise Plaidoyer-Victimes Tel. : 514-526-9037 Fax : 514-526-9951 4305, rue d'Iberville, bureau 201, Montréal (Québec) H2H 2L5 Email : aqpv@aqpv.ca Website : www.aqpv.ca The mission of this organization is to promote and stand up for the rights and interests of persons who have been victims of criminal acts. Community Services for Offenders Challenges Program – Batshaw Youth & Family Centres Program Manager : Jocelyn Labbé, ext. 1671 Tel : 514-932-7161 Language: English. Clientele: children and adolescents. The Challenges Program provides individual and family counselling to children and youth exhibiting sexual behaviour problems and youth who have been convicted of sexual offences. The goals of the program are to reduce the incidence of sexual victimization, to support children and youth in ceasing sexually abusive and sexually aggressive behaviour, and to counsel parents and caregivers on how to respond to problematic sexual behaviours. The Challenges Program offers, where appropriate, safety planning, individual and family counselling sessions, and support to other professional interveners. Services: Individual case consultation and Team consultation; Assessment: An assessment is completed for every client referred to the Challenges Treatment Program. The purpose of the assessment is to provide an in-depth understanding of the child and family, in order to guide intervention and to develop treatment goals and modalities. Individual counselling and family counselling: The program’s interventions are based on a cognitive-behavioural model. Interventions include acceptance of responsibility, cognitive restructuring, improvement of family and social relationships, building interpersonal skills and social support networks, victim awareness and empathy, and relapse prevention. Individual and family intervention can last from 3 to 18 months, depending on the needs of the child/youth or family. Institut Philippe-Pinel de Montréal Tel.: 514-648-8461 Fax: 514-494-4406 10905 Henri-Bourassa Blvd East, Montreal, Quebec, Canada, H1C 1H1 Website: www.pinel.qc.ca Language: English and French Clientele: Adults and Adolescents who have admitted to having problematic sexual behaviours. Services: Adult Sex Offenders: Assessment and treatment services provided through this program can be spread out over a period of 6 to 12 months, which is the average length of stay for a patient at the Institute. Sexual Abuse Resources Manual – August 2010 9 Adolescent Assessment and Treatment Program: The adolescent unit receives adolescents between 14 and 18 who exhibit violent behaviour related to a psychiatric problem or severe psychological disorder. This unit cares for approximately 15 patients at a time. Youth are referred to the Institute by the Court of Québec's Youth Division (under the Youth Protection Act or Youth Criminal Justice Act) or following an order from the Commission d'examen des troubles mentaux. The mission is to assess, treat and aid in social reintegration. If required, these youth may be followed by outpatient services. Centre d’Intervention en Délinquance Sexuelle (C.I.D.S.) Tel : 450-967-3941 Fax : 450-967-7845 Casier postal 27524, Franchise Pont-Viau, Laval (Québec) H7G 4Y2 Email : cids@videotron.ca Language: English and French Clientele: Adults (men and women) and adolescents Cost: Between 15$ and 30$/session for adults (depending on the resource who made the referral), free session for adolescents referred by Laval social services or 30$/session outside of Laval. Therapeutic Approaches: Cognitive-affective (adolescents) and cognitive-behavioural (adults). Exclusion criteria: Clients with intellectual deficiency or severe mental illness or identity/sexual orientation disorder. Services (provided by a team of clinical sexologists and criminologists): Adolescents: 2 options for therapeutic intervention: 10 group sessions (1h30/session) or 20 individual sessions (1h/session). Objectives are: to prevent the sexual abuse behaviour and/or recidivism; to offer therapeutic help to adolescents who present with a problematic of sexual delinquency; to offer a sensitization program about sexual delinquency. Adults: 3 programs: Sensitization (13 sessions, 2h each); group therapy (27 weeks, 2h30/session, 2 post-treatment sessions); individual therapy if needed only (about 25 weeks, 1h/session). Objectives are: To prevent the sexual abuse behaviour and/or recidivism; to offer therapeutic help to adults who present with a problematic of sexual delinquency; to offer a service of specialized therapeutic intervention for clientele with financial difficulties. Cheminement particulier (particular path): New program offered to adults who deny having a problem on a delinquency level, but are open on a personal level. 10 group sessions, 2h each. Groupe Amorce Tel : 514-355-8064 Fax : 514-355-9511 8725, rue Hochelaga, Montréal (Québec), H1L 2M8 Email : groupeamorce@videotron.ca – Website : www.groupeamorce.ca Language: French Clientele: Men with deviant sexual fantasies and behaviours towards minors: voluntary nonjudicially controlled adults (with no legal charges), adults referred by social or medical organizations (CLSC or psychologist); adults under the responsibility of Quebec correctional services (with legal charges); adults presenting fantaisies, without acting out. Cost: Group meeting: $5 to $7/meeting; assessment meetings: $15/meeting; sexological assessment: free when required by a probation officer. Sexual Abuse Resources Manual – August 2010 10 Services (provided by a team of clinical sexologists, psychologists and criminologists): Support Group (available every week): discussion around needs and concerns, sexual problematic, relationships, etc. Therapy Group : the therapy process involves 2 phases. The first phase is a preliminary step for the therapy and the participant is led to accept his responsibility for the sexual offense and identify his treatment goals. The second phase is a therapy which tackles the issue of sexual delinquency through four themes: sexuality (7 weeks); Empathy (15 weeks); factors behind the abuse (15 weeks); Paternity and masculinity (8 weeks). Assessment: the assessment process consists of two interview of one hour each. RIMAS Tel : 819-348-9050 Fax : 819-566-6195 (Regroupement des intervenants en matière d'agression sexuelle) 1650, King Ouest, Bureau 104, Sherbrooke, Qc J1J 2C3 Email : rimas@rimas.qc.ca – Website : www.rimas.qc.ca Mandate: Provide advice on policies concerning sexual offenders; promote the treatment of sexual offenders; promote an integrated and coordinated vision of the prise en charge of sexual offenders. Services: Training activities concerning treatment and evaluation once or twice a year; A practice guide will also be available on their website. Therapeutic Services The Argyle Institute of Human Relations 215 Redfern, Suite 305, Westmount (QC), H3Z 3L5 Website: www.argyleinstitute.org Tel: 514-931-5629 Fax: 514-931-8754 The Argyle Institute offers psychotherapy services to individuals, couples and families. Individual therapy includes sexual or physical abuse. Languages: Multilingual services are available. Fees: Therapy is offered on a sliding fee scale based on gross annual income. Referrals: The Argyle welcomes self-referrals as well as those from the medical, educational and social services communities. Sexual Abuse Resources Manual – August 2010 11 Association des Sexologues du Québec Tel: 514 270-9289 Fax: 514 270-6351 (Sexologists Association of Quebec) 7400, boul. Saint-Laurent, Bureau 404, Montréal (QC), H2R 2Y1 Email : info@associationdessexologues.com – Website : www.associationdessexologues.com You may look for a sexologist on their website as follows: Rechercher un sexologue (top right side): enter the city in ‘Dans quelle region?’ Then enter the specific information you require : Region, Speciality: abus sexuels – abuseurs (offenders) or victimes d’abus (victims) Quel type de clientele: type of clientele (adolescent, adult, individual or group), etc. Each sexologist has a detailed profile which includes the area of Montreal they work in. Association des Psychologues du Québec Tel: 514-353-7555 Fax: 514-355-4159 (Psychologists Association of Quebec) 7400 Boul. Les Galeries d'Anjou, Bur. 410, Ville d'Anjou, QC, H1M 3M2 Email : apq@spg.qc.ca – Website : www.apqc.ca Click on “chercher un psychologue”, then enter details for search. Ordre des Travailleurs Sociaux et des Thérapeutes Conjugaux et Familiaux du Québec Tel: 514-731-3925 / 1-888-731-9420 Fax: 514-731-6785 Métro Crémazie Email: info.general@optsq.org – Website : http://www.optsq.org Click on « Trouver un membre de l'Ordre en pratique autonome pour consultation », then enter details for search. Sexual Abuse Resources Manual – August 2010 12 Other Services and Organizations Sexual Assaults, Government of Quebec Website: www.sexualassaults.gov.qc.ca/en/ Services: Resources, information, prevention Suicide-Action Montréal (support line) 514-723-4000 Website: www.suicideactionmontreal.org Services: Support, information and referrals Tel-Aide (support line) 514- 935-1101 Website: www.telaide.org Services: Support, information and referrals Kids Help Phone 1-800-668-6868 Website: www.kidshelpphone.ca Services: Counsellor online or by phone, support, referral and information National Clearinghouse on Family Violence (NCFV) Operated by the Public Health Agency of Canada 1-800-267-1291 Webiste: www.phac-aspc.gc.ca/ncfvcnivf/index-eng.php Services: Resources, services, publications Educaloi Victims, their family members and friends seeking general information about their rights and legal issues can consult www.educaloi.qc.ca Revised and updated by: Éléonore Pilliat (Aug.19, 2010). If you have any additional information or correction to provide, please do not hesitate to contact Éléonore Pilliat at ext. 1308 / eleonore_pilliat@ssss.gouv.qc.ca or Lise Milne @ lise.milne@mcgill.ca. Sexual Abuse Resources Manual – August 2010 13