UNIVERSITY OF NORTH CAROLINA WILMINGTON
BUSINESS AND TECHNOLOGY APPLICATION SPECIALIST (12259) (300005036)
COMPETENCY ASSESSMENT WORKSHEET
Division/Department
Position #
Employee:
Business and Technology Application Specialist
Description of Work: Positions in this banded class are responsible for specialized work in creating, implementing and maintaining technical
application solutions or applying appropriate technology to projects of a broad organizational scope (e.g., large/complex department, college,
university-wide, agency wide, or statewide). Projects solutions may be in the area of business, research and/or instructional applications. Positions
research technological changes to determine the impact and integration with existing standards and architecture of applications. Assesses customer
needs and develops technical solutions, especially as these solutions involve integration of multiple systems and applications. Serves as a resource to
other applications development staff in the organization.
Note: Competency statements are progressive and not all competencies apply to every position/employee. Evaluate only those that apply.
Contributing
ROLE DESCRIPTIONS BY COMPETENCY LEVEL
Journey
Business and Technology Application Specialist Competency Assessment Worksheet Rev 11-24-2014
Advanced
1
Competency
Contributing
Technical Knowledge-
Experienced technical
resource. Typically has
expertise and experience.
Journey
Substantial knowledge to
provide system administration
duties, system analysis and
programming, and extensive
Sufficient knowledge to
knowledge of relational
provide system administration databases and business
duties, system analysis and
enterprise systems.
programming, and basic
knowledge of relational
Substantial knowledge of
databases and business
specific computer
enterprise systems.
environments and a broad
range of programming
Sufficient knowledge of
languages with ability to learn
departmental operating
emerging programming
systems and systems
languages.
hardware utilized across the
organization.
Substantial knowledge of
principles and concepts behind
Understands the scope of
applications analysis, design
work to be completed to
analysis, project planning,
include business process, data resource estimates, thorough
flow, system resources and
testing and debugging,
campus system services.
implementation and
documentation.
Extensive knowledge of
departmental operating
systems and systems hardware
utilized across the
organization.
Business and Technology Application Specialist Competency Assessment Worksheet Rev 11-24-2014
Advanced
Position
Level
(C) (J) (A)
Employee
Level
(C) (J) (A)
Extensive knowledge to provide
system administration duties,
system analysis and
programming, and extensive
knowledge of relational
databases and business
enterprise systems. Extensive
knowledge of departmental
operating systems and systems
hardware utilized across the
organization.
Extensive knowledge of specific
computer environments and a
broad range of programming
languages with ability to learn
emerging programming
languages.
A demonstrated technical
understanding of the business
process mandated by
administrative applications and
their interfacing software and
systems.
Extensive knowledge of
principles and concepts behind
applications analysis, design
analysis, project planning,
resource estimates, thorough
testing and debugging,
2
implementation and
documentation.
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Journey
Advanced
Ability to apply standard and
nonstandard technology
applications and explores and
adapts changing technologies.
Knowledge and ability to
devise or modify procedures
to solve complex problems
considering computer
equipment capacity and
limitations.
Demonstrates substantial
knowledge of other work
specialties with the ability to
integrate this knowledge base to
achieve solutions to problems of
high complexity.
Technical Solution
Development-
Ability to work independently
and apply judgment to
technical work assignments to
achieve desired outcomes.
Employee
Level
(C) (J) (A)
Position
(C) (J) (A)
Employee
(C) (J) (A)
Position
Level
Employee
Level
Ability to investigate research
and implement new
technologies in specialty or
related area.
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Journey
Advanced
Ability to provide guidance to
other analysts in solving
problems of medium to high
complexity.
Extensive knowledge to serve
as a technical resource in
solving problems of high
complexity.
Extensive knowledge to serve as
a technical resource in solving
problems of high complexity.
Technical Support-
Position
Level
(C) (J) (A)
Ability to independently
resolve non-routine problems.
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Journey
Business and Technology Application Specialist Competency Assessment Worksheet Rev 11-24-2014
Advanced
3
Planning and Organizing-
Ability to assist management
in establishing work
standards, standard processes
and references.
Significant knowledge of
departmental needs to
evaluate and assess and
recommend to/or assist
management on developing
improvements/automation to
current systems or processes.
Ability to plan and organize
day-to-day work of others.
Ability to reorganizes work
assignments of other
employees and adapt their
workload, if necessary to
unanticipated changes.
(C) (J) (A)
Position
(C) (J) (A)
Employee
(C) (J) (A)
Ability to lead a team in longterm planning for the work unit.
Ability to react to and reorganize
work assignments of other
employees and adapt their
workload, if necessary, to
unanticipated changes.
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Journey
Advanced
Project Management-
Ability to plan and manage
the integration and
implementation of new
technology, solving highly
technical and complex
problems while guiding and
providing the direction for
projects through completion
Ability to plan and manage the
integration and
implementation of new
technology, solving highly
technical and complex
problems while guiding and
providing the direction for
projects through completion
Ability to function as the toplevel technical contributor in one
or more of the most highly
specialized phases of
applications systems analysis
and programming.
Ability to delegate tasks to
Analysts and Technicians
when necessary
(C) (J) (A)
Ability to lead complex
projects involving multiple
staff across specialty areas.
Ability to independently
manage project timelines,
resources, staff and leads
implementation efforts.
Business and Technology Application Specialist Competency Assessment Worksheet Rev 11-24-2014
4
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Journey
Advanced
Ability to communicate
effectively to provides
consultation on issues and
requests from clients.
Understands the market,
industry and competitors that
have an impact on the
customer's business.
Understands the market and
industry that have an impact on the
state's technological business.
Consultation-
Ability to analyze client needs Strong communication skills
and translate technology
to interact with operations
initiatives back to them.
team members, production,
support, implementation,
infrastructure, and
development teams.
Position
Level
(C) (J) (A)
Employee
Level
(C) (J) (A)
Ability to provide expertise and
consulting to committees, boards
and lower level technical
analyst/specialist.
Ability to develop long-range
strategic alternatives and build
client support of
organization’s objectives.
Weight:
Discussion/Justification including observations or measures:
Training & Education
Special Note:
This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA.
Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions.
Ability to create and maintain collegial working relationships with customers and co-workers, contribute to a positive and inclusive
work environment, and serve as a productive team member is expected in all positions.
Business and Technology Application Specialist Competency Assessment Worksheet Rev 11-24-2014
5
UNIVERSITY OF NORTH CAROLINA WILMINGTON
Career-Banding Competency Assessment Form
Employee:
Supervisor:
Div/Dept:
Position #
Career Band Title: Business and Technology
Application Specialist
Working Title:
(Forward to HR for New Hires, Grade-Band Transfer or other Competency Assessments; Attach Salary Decision Worksheet for New Hires or Salary Adjustments.)
Competencies
Weight
Discussion/Justification of Competency Level including observations or
measures; (Identify the Competency Level as Contributing, Journey or Advanced for
Position and/or Employee by marking the block in the next columns)
Position
(C)
Employee
(J) (A)
(C) (J) (A)
Double-Click box
to Choose Level
Double-Click box
to Choose Level
Technical Knowledge
Technical Solution
Development
Technical Support
Planning and
Organizing
Project Management
Consultation
Competency Review Discussion Signatures
Supv:
Employee:
Date:
Note: The employee’s signature does not indicate agreement with the assessment. It indicates that the instrument was discussed on the date noted.
Next Level Supervisor
Intitials:
Form Revised 11-24-2014
Position Overall Competency (Business Need):
Employee Overall Competency Assessment:
Competency Review Discussion Signatures
Supv:
Employee:
Date:
Note: The employee’s signature does not indicate agreement with the assessment. It indicates that the instrument was discussed on the date noted.
Next Level Supervisor
Intitials:
Form Revised 11-24-2014