Estates and
Buildings
Title
Customer Feedback – Estates Development Services
General Information
Project:
Client:
Client Contact:
Feedback Type:
Project Progress:
Date:
Sector:
Interviewed by:
If other please specify here:
Services Provided (Please mark all that apply)
Minor Works
Refurbishment
New Build
Specialist Advice
Your College/School Goals
As a College/School what are you aiming to achieve in the next three years which Estates
Development can assist delivering?
What are the biggest blockers to achieving your goals in terms of Estates Development Projects?
Using the diagram right, where would
you place us in terms of delivery of your
strategic aims?
Your comments are welcome below.
Advisors
Direct College/School
Development Support
You
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Estates and
Buildings
About you – Estates ‘Development Projects’
How can we make your job easier?
How can we improve our service delivery?
Our Performance
Your overall feedback
Please Identify the Projects: Minor Works
Refurbishment
Project Name:New Build
Project Name:Specialist Advice
The Project
Please rank our service to you following areas with 10 being the highest, most positive mark.
n/a
1
2
3
4
5
6
7
(please choose one mark only)
How well did we understand your needs?
8
9
How well did we respond to your brief?
How well did the project enhance your
operations?
How well did we design to enhance your
business brand?
How well did we provide you with alternative
solutions and options?
Your comments on the project: -
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Estates and
Buildings
Time
(please choose one mark only)
How well did we deliver to your project
programme overall?
n/a
1
2
3
4
5
6
7
8
9
10
n/a
1
2
3
4
5
6
7
8
9
10
How well did we achieve decision making during
the project?
How quickly did we respond to changes?
How well did we help you achieve operational
status of project at handover?
How well did we achieve the right solution first
time?
Your comments on time:-
Quality
(Please choose one mark only)
How well did we deliver to your expectations?
How well did our design solution match your
needs?
How well did we bring new ideas and thinking to
your project?
How well did we understand and achieve
sustainability goals?
Design to enhance your green credentials?
Your comments on quality:-
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Estates and
Buildings
Value
(please choose one mark only)
How well did we manage change?
n/a
1
2
3
4
5
6
7
8
9
10
n/a
1
2
3
4
5
6
7
8
9
10
Did we deliver on time to help achieve your
business objectives?
How well did we consider ongoing and
operational costs impact on your business?
How well did we help deliver your Research/
Learning Teaching/Operational programme?
Your comments on value:-
Attitudes and Behaviours
(please choose one mark only)
Please rate the knowledge of our staff:-
Please rate the professionalism of our staff:-
How well did we communicate with you?
How well did we communicate with
academic/staff colleagues?
How well did we give you guidance and advice
outside your brief?
Your comments on our attitudes and behaviours:-
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Estates and
Buildings
Safety
(please choose one mark only)
How well did we recognise health & safety impact
of operations?
n/a
1
2
3
4
5
6
7
8
9
How well did we consider health & safety in
construction?
How well did we consider our works to enable
continuity of the operational facility during
construction?
How well did we recognise and assist with
provision of information in relation to existing site
hazards?
Your comments on our approach to safety: -
Thank you for your feedback. Your input is valuable to our desire to be the best. We respect your
confidentiality and will retain this information for Estates and Buildings use only.
Signed:Name:Position:Date:-
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